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Business Profile

Book Publishers

Puppy Dogs & Ice Cream Inc

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This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Publishers.

Reviews

Customer Review Ratings

3.48

Average of 416 Customer Reviews

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Review Details

  • Linda R

    Date: 09/14/2022

    The books are very well written and illustrated. I like that the books are teaching tools.

  • Sabrina K

    Date: 09/13/2022

    Sabrina K

    Date: 09/13/2022

    I am very sad to report that this company has changed and is scamming people. I ordered and paid for 3 books and 2 months later they charged me $97.00. I cannot get them by phone... but I see many people had this happen also.I did not agree to or sign up for any trials or anything digital and expect a refund immediately.

    Puppy Dogs & Ice Cream Inc

    Date: 09/15/2022

    Hi,
    We apologize for any confusion or misunderstanding that may have been caused.
    This being a great product, we wanted you to try it out and not scam you. The online digital library is a new product that we launched and it is a great product, therefore, we are promoting it for people to try it out. We offer free access to it for a month and customers can cancel it at any time. It is not mandatory to take it, during checkout you can decide if you want to try it or not.
    We see that you reached out to us and our customer support team has already replied to your query and explained the product when it was purchased, and its purpose along with the benefit associated with it.
    Do not worry, your subscription has been canceled and a refund for this product has been issued.
    We hope this helped! If you will have any questions or need any support please let us know, we are here to help!  
    PDIC Customer Support Team!

  • Sonia J

    Date: 09/13/2022

    Sonia J

    Date: 09/13/2022

    I have also received a notice on my PayPal account for a charge of $97 plus tax for a total of $103.79 for PDIC Digital Library-Free 30-Day Trial. I did not authorize this charge and will report it to BBB if it is not removed and my account closed. Transaction ID: *****************

    Puppy Dogs & Ice Cream Inc

    Date: 09/14/2022

    Hi,We are really sorry for the inconvenience caused to you in any way. We have a promotion where the first month of this subscription is free so that people could try it out. You can decide if you want to try it before checkout. But you can always cancel your subscription through our help center yourself anytime.Do not worry we are here to take care of your request. Your subscription has been canceled and you will not face recurring charges for it. Also, a refund for this product has been issued.If you would need any help in the future please visit our website and raise a support ticket - we are always there to help. Thank you for being our customer!PDIC Customer Support Team!

  • Georgette P

    Date: 09/12/2022

    great products and customer service! would order again from them

  • April H

    Date: 09/12/2022

    I highly recommend this company. The books are wonderfully done and very informative.

  • Mariann A

    Date: 09/10/2022

    Mariann A

    Date: 09/10/2022

    I ordered 3 books. I paid for them. Then I was charged $97 with no notice. I want to be refunded that amount

    Puppy Dogs & Ice Cream Inc

    Date: 09/12/2022

    Hi,We are really sorry to hear that you did not realize you have purchased an annualdigital subscription.We see that you reached out to us and our customer support team has already replied to your email explaining how thesubscription was purchased along with the benefits of the same.Do not worry your subscription has been canceled and you will not face recurring charges for it.Also, arefund for this product has been issued.If you will have any questions or need any support please let us know, we are here to help! Thank you for being a customer!

  • Deborah M

    Date: 09/10/2022

    Beautiful books and fast shipping. Very pleased and will buy other books for my granddaughter.

  • Michelle S

    Date: 09/10/2022

    I couldn't have asked for more. Incredible experience. Content,care,illustrations were all in excellence. The shopping experience matched that.

  • Melinda W

    Date: 09/10/2022

    I teach special education. The social emotional learning program is too complex for my students. I had a generous donation from a retired teacher and have $100 and ordered the set of books that deals with anger and sadness and frustration etc. I Read one book a week with the students and it really grabs their attention and opens up dialogue to discuss feelings. The books have a beautiful weight and glossiness. I would absolutely buy from them again and I love the name

  • Sean P

    Date: 09/08/2022

    Sean P

    Date: 09/08/2022

    Good marketing but terrible customer service. Their website glitched and overcharged my card TWICE. The constant upselling is annoying. I'd avoid this company.

    Puppy Dogs & Ice Cream Inc

    Date: 09/09/2022

    Hi,We are sorry you faced a system issue while placing your order. They are not common and we reported your case to our IT team so they could investigate the matter. As requested your orders that faced this issue were canceled and refunded. We are sorry for the experience you had with us. We put a lot of heart into our books so we hope that you would give us another chance someday.

Puppy Dogs & Ice Cream Inc is NOT a BBB Accredited Business.

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