Reviews

Review Details

• Review fromKevin M

  Date: 08/20/2022

  1 star

  Kevin M

  Date: 08/20/2022

  I purchased 6 books. Nice books, but now Im being continuously charged and I did not ask to continue. I did not order anything else and yet price is charging me more. I want my money returned now!

  Puppy Dogs & Ice Cream Inc

  Date: 08/22/2022

  Hi,I am sorry for the confusion if any.We see that you reached out to us and our customer support team has already replied to all your queries regarding the subscription inquiry. It has been addressed and explained when it was purchased, and its purpose along with the benefit associated with it.Also, as per your request, the subscription has been canceled and arefund for this product has been issued.If you will have any questions or need any support please let us know, we are here to help!

• Review fromKimberly A

  Date: 08/20/2022

  5 stars
  These books are amazing for adults as well as children! The explanations for their feelings are so simple and clear and the suggestions for them to use to work through their emotions are wonderful1 I found myself following the simple instructions that were for the children myself after I'd read them. These books are simple and have such good ideas for children to follow for whatever issue they are having.

• Review fromTMother

  Date: 08/19/2022

  2 stars

  TMother

  Date: 08/19/2022

  I ordered 3 books and when I was billed $97. I didn't subscribed to any subscription at least I didn't think I did.The $97.00 dollars came and ******** my account and I have to pay a courtesy fee of $35.00. I only get one check a month, I can't afford to pay extra money that I don't have. I found where I could cancel the subscription. I sent them an email because that's the only way to contact them. They replied that they didn't know I didn't want a subscription and that they would refund my money back into my account. I am in the waiting process but I will never order anything from them again.

  Puppy Dogs & Ice Cream Inc

  Date: 08/22/2022

  Hi,We are really sorry you had a difficult time reaching out to us.You can reach out customer support team through the customer supportwidget on our website (yellow icon in the bottom right of our homepage, through our ******** page, or you, can just send an email to us directly ****************************************** see that you reached out to us and our customer support team has already addressed your query regarding the subscription inquiryand explained when it was purchased, and its purpose along with the benefit associated with it.Also, as per your request, thesubscription has been canceled andarefund for this product has been issued.If you will have any questions or need any support please let us know, we are here to help! Thank you for being a customer!

• Review fromFreda H.

  Date: 08/19/2022

  1 star

  Freda H.

  Date: 08/19/2022

  I ordered some books for my grandchild, paid by ***** got the books and one month later noticed another charge on my **** which I did not authorized. This company is a scam, do NOT purchase any books from them. The books I got were most definitely overpriced for the material in them. How dare they take advantage and use my ***** I am a senior citizen.shame on them! I would give them zero stars but in order to post the review I had to.

  Puppy Dogs & Ice Cream Inc

  Date: 08/22/2022

  Hi,We are really sorry for the negative experience you had with us and we would love to help you. We are not a scam company. We are a young and growing company that puts a lot of heart into our books and our products are enjoyed & loved by many customers. Upon going through your case details we saw that you had added a digital subscription that was under a 30-day free trial offer along with some of our books purchased back in July 2022. This being a great product, we wanted you to try it out and not scam you. You can decide if you want to try it before checkout. Once purchased an order confirmation email is sent with login instructions and how to use this product. You can cancel this subscription through our help center at any time you want.We always try to support our customers with any issues they face. Please do not worry, your subscription has been canceled and a refund for this product has been issued. If you would need any help in the future please visit our website and raise a support ticket - we are always there to help. Thank you for being our customer!

• Review fromDenise V

  Date: 08/18/2022

  4 stars
  My grandson loves the books and will continue receiving them

• Review fromNancy M

  Date: 08/17/2022

  5 stars
  Great books that helped my grandchildren understand their emotions / reactions and gave suggestions on how to deal with them, I also appreciated that the books guide the adult reader to assist young children. Not all adults can intuitively help children with their emotions. they arrived by courier faster than I expected so was a nice surprise when we came home and found them on our veranda.

• Review fromPatricia M

  Date: 08/17/2022

  1 star

  Patricia M

  Date: 08/17/2022

  On July 8, 2022 I ordered 3 books which were delivered as promised - this was a one-time thing. On August 10, 2022 I was shocked to discover a charge from PDIC of $128.18 on my credit card. I immediately made a "dispute this transaction" with my bank and was advised to immediately cancel my credit card as this was considered a fraudulent charge. I did so and then tried to contact PDIC directly by phone (no answer) then by e-mail. They e-mailed me back in 2 days and said that they could not refund me for the above amount as I had cancelled my card and they do not send cheques. According to them, I had had 30 days to subscribe to some of their services and when I did not refuse this, they automatically charged me for them! On going over all e-mails from them since July, most of which were promoting their books, I found no reference to confirm that I had okayed any such subscription. I am waiting to hear from my bank and if they cannot do anything for me, I will be out $128.18. Needless to say, I am extremely upset and find this whole situation to be the result of doing business with a very sketchy company. I give them zero stars and will spread the word about their questionable policies. Buyers beware!

  Puppy Dogs & Ice Cream Inc

  Date: 08/19/2022

  Hi,We have a promotion where the first month of this subscription is free so that people could try it out.You can decide if you want to try it before checkout.But you can always cancel your subscriptionthrough our help centeryourself anytime during the trial period as wellso that it will not be renewed.As soon as thepurchase was complete an order confirmation email was sent and a separate email was sent with login instructions and how to accessthe digital library.Also, an email notification is sent as soon as the subscription is renewed and the charge is debited from your account to the same email address used for the original purchase.We see that you reached out to our customer support team and our customer support team explained the product when it was purchased, and its purpose along with the benefit associated with it.You asked the subscription to be canceled and a refund issuedwhichour customer support team took care of and confirmed the same to you. The refund has been issued to the same cardused while placing this order for the books and the subscription.If you will have any questions or need any support please let us know, we are here to help!

• Review fromLaura K

  Date: 08/17/2022

  1 star

  Laura K

  Date: 08/17/2022

  I purchased 6 books for my daughter and was charged the appropriate cost. Im a single mom on disability who has a 5yr old who struggles with emotional regulation issues and was hoping the books might help as she starts kindergarten. However on August 9th, 2022 I was charged $104!!! Seriously? I didnt sign up for anything else!! I get $1200 for my daughter and I to live on each month, that $104 shouldve went towards food for her and now Im caught asking friends and family to help provide food for her. I sent the company and email and am hoping to hear back. But I feel this is a complete scam and cant believe they are doing this to innocent families. I wish I wouldve checked here first to read reviews especially since they show the BBB logo on the bottom of their website. All I wanted to do was help my daughter and I got screwed over by it. I will make sure friends and family and anyone I know does not fall into this trap this company hides behind. DO NOT BUY FROM THEM!!

  Puppy Dogs & Ice Cream Inc

  Date: 08/17/2022

  Hi,We are really sorry for the inconvenience caused to you in any way. We are having an offer going on where we are giving a 30-day free trial of our digital library access to all our customers. This is an excellent product and here you get access to all our content digitally. We have a lot of good feedback from many of our customers that the kids are enjoying this a lot. Here the kids can download & read the books offline, print them and color them over and over again. You can decide if you want to try it before checkout. You can cancel the subscription through our help center at any time you want. As soon as the purchase was complete an order confirmation email was sent and a separate email was sent with login instructions and how to access the digital library. Also, an email notification is sent as soon as the subscription is renewed and the charge is debited from your account to the same email address used for the original purchase. We see that you reached out to us and our customer support team has already replied to your query. Also, as per your request, our support team has already canceled the subscription and a refund for this product has been issued. If you still need any help, please feel free to reach out to us for any questions and we will be more than happy to assist you!

• Review fromNancy E

  Date: 08/17/2022

  1 star

  Nancy E

  Date: 08/17/2022

  I am extremely disappointed in the fact that I was charged $104 for a digital library I did not want. I have seen several similar complaints on BBB website. I did not sign up for a 30 day trial. I am requesting a full refund and posting this on BBB about the way your website is set up. I hope you will please help refund my money, Also disappointed in these very thin books. And the help.puppydogsandicecream.com does not work and neither does access to the website for customer service so I have no way to contact them in person. I tried to send an email but it will not submit. Very frustrating since they do not answer the phone and ask you to contact their help but not way to do that

  Puppy Dogs & Ice Cream Inc

  Date: 08/22/2022

  Hi,We are really sorry for any inconvenience caused to you in any way. We are a companythat cares a lot for all our customers and always want them to give the best experience possible.We see that our customer support team got in touch with youand replied to ********* andexplained the product when it was purchased, and its purpose along with the benefit associated with it.We are glad that, as per your request our customersupport team has already canceled the subscription and a refund for this product has been issued.If you still need any help, please feel free to reach out to us for any questions and we will be more than happy to assist you!

• Review fromConnie L.

  Date: 08/17/2022

  1 star

  Connie L.

  Date: 08/17/2022

  Bad service! They took $104 out of my check card for an annual subscription Without Permission!!!What a shock, and my emails to them after two days have been unanswered. And no one answers their phone. I want my money back. Disgusted!!!

  Puppy Dogs & Ice Cream Inc

  Date: 08/17/2022

  Hi,We are sorry to hear that you had issues contacting us.In order to address our customer's issues in a timely and precise manner, we have moved to a help center where customers can raise a ticket based on the query with our support team. There is also a chat icon/process wherein the customer queries are addressed faster. Unfortunately, we do not have phone support at this moment.Wechecked your case and see that couple of emails you sent were automatically closed by the Task Bot requesting to raise a customer support ticket through our help center.We are happy to see that recently you created a support ticket and got in touch with us, and our customer support teamhas already replied to your query. And, as per your request, our customersupport team has already canceled the subscription and a refund for this product has been issued.If you will have any questions or need any support please let us know, we are here to help!