Reviews

Review Details

• Review fromAngie L

  Date: 04/12/2023

  5 stars
  Great company. Great values. Priced better than Amazon with quality print and meaning.

• Review fromHeather D

  Date: 04/10/2023

  5 stars
  I love that they offer $5 books. The customer service is above and beyond and the books are great quality and lots of fun to read!!!

• Review fromThalia r

  Date: 04/07/2023

  5 stars
  Better books and deals then Amazon my kids enjoy the books and are looking forward to story time

• Review fromLinda C

  Date: 04/06/2023

  1 star

  Linda C

  Date: 04/06/2023

  I tried to purchase some of their books online and I felt misled and tricked more than once. First, they required any purchaser to be "signed up Free" for a subscription to their products. The fine print said that there would be a $97 charge if the subscription was not cancelled within 14 days. This was NOT emphasized (but I caught it and went online and (after an hour wait) eventually got it cancelled (I think). Second, moving toward the checkout process, they showed a whole sequence of books for $5 and I chose three of these to add to my order. When my order was actually made, the books for $7 each and there was no way to remove them. I complained the the customer service person online, and they said that I had purchased the hardcover versions, but the fact is that NOTHING was said about the $5 books being either hard- or softcover. Eventually I deleted the three additional "$5" books from my order.These tricky sleight of hand sorts of behaviors should cause other customers to be very much on the alert.

  Puppy Dogs & Ice Cream Inc

  Date: 04/14/2023

  *****, Thank you for your feedback! We do our best to use the comments from our customers to improve both our products and our customer service experience. We will look into the way that our discounted items are presented to ensure that there is no confusion regarding paperback vs. hardcover pricing. Regarding the subscription, we've done our best to ensure that the information concerning the free trial of our digital content is presented to customers multiple times throughout the shopping/purchasing process. In addition, after the order was placed, you would have received an email with instructions for accessing the content as well as how to cancel the trial if you werent interested.I do see that the subscription was cancelled within the free-trial period.I hope that this helps to address some of your concerns. Please feel to reach out to us at anytime with further feedback or questions. PDIC Customer Support

• Review fromMary S

  Date: 04/05/2023

  5 stars
  Beautifully illustrated books and early reader appropriate. High quality hard bound books. My 6-yr-old grandson was intrigued as soon as he saw them. I have made a second order and will continue to peruse their reading choices

• Review fromZack R

  Date: 04/04/2023

  1 star

  Zack R

  Date: 04/04/2023

  Buyer Beware!!!! I ordered a set of books, received 2 sets (supposedly I clicked yes to add another to the order, which I did not) and was charged almost double. Then I was autoenrolled in a yearly subscription for $97 + tax. So very frustrating. This is obviously a fraudulent company that is preying on parents that want to help their children with emotional distress and this company just wants to take your money by using covert tactics. Do NOT buy from them! The BBB needs to investigate this company and shut them down!

  Puppy Dogs & Ice Cream Inc

  Date: 04/06/2023

  *******, Thank you for reaching out and for your feedback. After taking a look into your order, I see that two book bundles were included. The first bundle is the one that you originally chose to order. The second would have been offered to you as a discounted item prior to the checkout screen. It wont be added to an order unless the customer clicks the button saying YES, add it to my order!. I see that you reached out to us on 3/27 and one of our team members was able to assist you with this. In regard to the subscription, we've done our best to ensure that the information concerning the free trial of our digital content is presented to customers multiple times throughout the shopping/purchasing process. In addition, after the order was placed, you would have received an email with instructions for accessing the content as well as how to cancel the trial if you werent interested.I certainly don't want you to pay for something that you didn't want and won't use. I see that you contacted us again on 4/4 and another team member was able to assist you in confirming cancellation of the subscription along with a full refund for it. If you have any other questions, please reach out to us through our help center at www.puppydogsandicecream.com.PDIC Customer Support

• Review fromRobert W.

  Date: 04/04/2023

  1 star

  Robert W.

  Date: 04/04/2023

  Same experience as many below. Charges made for $102.82 for renewal of a subscription that we NEVER made to begin with. Am currently in ongoing dispute with credit card company. For some reason the credit card company is denying our dispute responding that they "had not received any valid proof of cancellation". I just received the phone number of the card's Senior Billing Team Disputes people and will be contacting them. Communicating with the Puppy Dogs people is also very awkward, seems like its some sort of computer generated system and they are not accommodating our request for a refund. Moreover, we feel that we may need to have our credit card company give us a different account number to prevent the "Automatic Renewal" of this charge next February.

  Puppy Dogs & Ice Cream Inc

  Date: 04/06/2023

  ******, I wasn't able to find an order under your name or email address provided here, but believe I may have found the order that you are referring to that was placed by a family member. I apologize for any confusion regarding this order. Certain items include a free trial of our digital content with your purchase. After the order was placed, you would have received an email with instructions for accessing the content as well as how to cancel the trial if you werent interested. Since the free trial expired without a cancellation, you were billed the yearly subscription charge. I would like to clarify that we would love to accommodate your request for a refund, but once the chargeback process is initiated from your end we are unable to submit one. Our preference is always to work things through with our customers rather than have them deal with the chargeback process. Unfortunately, once that process begins, our hands are tied. I also want to assure you that the subscription has been cancelled and there is no danger of you being charged for it again going forward. No need for you to request a new account number as there will be no automatic renewal. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!PDIC Customer Support Team

  Robert W.

  Date: 04/12/2023

  I believe it is, or at least should be, illegal to charge for a service or product that we did not actively agree to. In effect, what you did was to bury this charge somewhere in the original order and when we did not decline it, or even notice the email in which declination would have been offered, you charged for it. Your statement about not being able to refund the money because it is in dispute with the credit card company sounds like malarkey. I request that the BBB look into your pratice of charging for services that were not actively assented to.

• Review fromKim P

  Date: 04/03/2023

  1 star

  Kim P

  Date: 04/03/2023

  I ordered 3 books for my granddaughter and I was charged ******. I did not receive anything about a digital trial or anything else but I have been charged. This is so shady and not how a company should do business. I had told my daughter that I would probably order more books for my granddaughter but I will not from this company.

  Puppy Dogs & Ice Cream Inc

  Date: 04/06/2023

  ***, I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. We've done our best to ensure that the information concerning the free trial of our digital content is presented to customers multiple times throughout the shopping/purchasing process. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. Since the the 30-day period lapsed without a cancellation, you were billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that you contacted us on 4/3/23 and one of our Customer Support Team members refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!PDIC Customer Support Team

• Review fromNancy W

  Date: 04/02/2023

  1 star

  Nancy W

  Date: 04/02/2023

  I wanted to buy 3 books and now I'm being charged $105. per month for nothing received.I was tricked.

  Puppy Dogs & Ice Cream Inc

  Date: 04/06/2023

  *****, I apologize for any confusion regarding this order. Certain items include a free trial of our digital content with your purchase. After the order was placed, you would have received an email with instructions for accessing the content as well as how to cancel the trial if you werent interested. Since the free trial expired without a cancellation, you were billed the yearly subscription charge.I see that you reached out to us on 4/3/23 and that we attempted to refund the charge to you, but we were unable to do so due to a chargeback having been initiated through your bank. This will now need to be resolved through your bank and they should let you know once a decision is reached concerning the charge. PDIC Customer Support

• Review fromLuz-Indy N

  Date: 04/01/2023

  1 star

  Luz-Indy N

  Date: 04/01/2023

  I am so disappointed I ordered 3 books for my great grandson...I canceled membership and then they charged me $97. Not only did I not approve this, it makes no sense ?? I am on a fixed income... there is no way that I could afford this if I wanted to...Please refund my $97. And stop charging me... you are doing so much damage ??

  Puppy Dogs & Ice Cream Inc

  Date: 04/06/2023

  ***, Thank you for reaching out. I see that you made contact with our Customer Support Team on 4/2 and that they took care of cancelling the subscription and refunding the $97 charge associated with it. We've done our best to ensure that the information concerning the free trial of our digital content is presented to customers multiple times throughout the shopping/purchasing process. In addition, after the order was placed, you would have received an email with instructions for accessing the content as well as how to cancel the trial if you werent interested.I'm glad to see the we were able to get the situation resolved for you. If you have any other questions, please reach out to us through our help center at www.puppydogsandicecream.com. PDIC Customer Support