Reviews

Review Details

• Review frommary d.

  Date: 03/26/2023

  1 star

  mary d.

  Date: 03/26/2023

  Horrible experience like all the others!! I ordered 3 little books and they signed me up for a subscription I did not see or want, then they sent a $97 digital product I never asked for.I was swamped with multiple emails daily and more books arrived in the mail the second week.Its a nightmare! I had to return books at my cost that I didnt order. Very dishonest company. Someone should stop them!

  Puppy Dogs & Ice Cream Inc

  Date: 03/29/2023

  ****, I apologize for any confusion regarding this order. Certain items include a free trial of our digital content with your purchase. After the order was placed, you would have received an email with instructions for accessing the content as well as how to cancel the trial if you werent interested. Since the free trial expired without a cancellation, you were billed the yearly subscription charge.We've done our best to ensure that the information concerning the free trial of our digital content is presented to customers multiple times throughout the shopping/purchasing process.I see that you reached out to us on March 19th and one of our Customer Support Team members refunded the subscription as well as the charges for the books that you returned. Please reach out to us if there any remaining questions or concerns that we can help you with.PDIC Customer Support

• Review fromMary S

  Date: 03/26/2023

  5 stars
  Really enjoying the gratitude journal with my son. The price was great!

• Review fromLori B.

  Date: 03/25/2023

  1 star

  Lori B.

  Date: 03/25/2023

  There is no phone number that transfers to a live person the e-mails canceling ghe order is acknowledged then ignored with high payments for which were fraudulent.On 3/18/2022 I ordered a special costing $19.99, they flooded me with up-charge possibilities. I checked No on multiple. They up-charged me for an order of $19,99 to $50,33 and processed it. Immediately, I sent e-mails canceling the order,. I was not charged the $50.33 but sent 3 paperback books I presumed were from the $19.99 special today, at 3am Saturday morning, 3/25/2023 my credit card was charged $106.22 fraudulently.

  Puppy Dogs & Ice Cream Inc

  Date: 04/06/2023

  *******, Thank you for reaching out and for your feedback. After taking a look into your order, I see that two book bundles were included. The first bundle is the one that you originally chose to order. The second would have been offered to you as a discounted item prior to the checkout screen. These additional books are never added to an order unless the customer clicks the button saying YES, add it to my order!. In regard to the subscription, we've done our best to ensure that the information concerning the free trial of our digital content is presented to customers multiple times throughout the shopping/purchasing process. As mentioned by our Customer Support team when you reached out, the free trial and additional book bundle are included as line items in the final screen before customers submit the order and are charged. In addition, after the order was placed, you would have received an email with instructions for accessing the content as well as how to cancel the trial if you werent interested.I see that our Customer Support Team has addressed the charges for both the second book bundle and the subscription and provided refunds. Please feel free to reach out to us if you have any further questions or concerns. PDIC Customer Support

  Lori B.

  Date: 04/08/2023

  The offer did not indicate a subscription. After the order went through and I saw that I was charged for books I did not want, I immediately cancelled the order. However, the charges remained after multiple e-mails to your site, finally the extra charge was removed, however, the following day your company charged $106 more! I had to go on chat and send more e-mails to discontinue this subscription I never wanted. The up sale with this company is misleading as well as the subscription the customer has no idea they have signed up for. What is worse is your customer service which does not respond unless there are multiple contacts!. It is very, and I say very time consuming trying to cancel these up sales. I do not recommend anyone deal with this company. I spent hours trying to cancel this thing and it is not easily done.

• Review fromLaurel F

  Date: 03/25/2023

  1 star

  Laurel F

  Date: 03/25/2023

  This company is the absolute WORST. Not only were the books are actually ordered poor quality, they billed me over a hundred dollars for a yearly subscription I didn't want. I contacted the company the day of and was pretty much told too bad. So I went to sign in and check out rhe app I had to keep and I can't even use that for the year subscription I PAID for because customer service canceled my subscription I hope this theiving company uses my forced donation for something good. Do not use this company for anything!!

  Puppy Dogs & Ice Cream Inc

  Date: 03/29/2023

  ******, I'm sorry for any confusion regarding this order. I see that you contacted us and that the subscription was cancelled at that time. I have also taken care of refunding the charges associated with it. It can take 3-5 days to see the refund on your end. We've done our best to ensure that the information concerning the free trial of our digital content is presented to customers multiple times throughout the shopping/purchasing process. In addition, after the order was placed, you would have received an email with instructions for accessing the content as well as how to cancel the trial if you werent interested.If you have any further questions or concerns please reach out to us through our help center at www.puppydogsandicecream.com.PDIC Customer Support

• Review fromJim K

  Date: 03/25/2023

  5 stars
  Was charged as a reoccurring charge the day after my books were delivered. I never signed up for anything, I simply bought 3 books. I will NEVER order from them again.

• Review fromLisa B

  Date: 03/24/2023

  1 star

  Lisa B

  Date: 03/24/2023

  I just placed an order today. I purchased three books. Luckily I checked my email and realized they had a seven day free trial added to my order that I did not order or agree to!! When I tried to contact them, they weren't answering until I told them I would cancel the entire order. They finally responded that they would remove this from the order

  Puppy Dogs & Ice Cream Inc

  Date: 03/29/2023

  ****, I apologize for the delay in the response from our agent. We strive to answer each chat from our customers immediately, but when we have a high volume of inquiries it can take additional time. I see that we took 3 minutes before responding to your inquiry, which is definitely not the experience we want to provide. In regard to the subscription, we've done our best to ensure that the information concerning the free trial of our digital content is presented to customers multiple times throughout the shopping/purchasing process. In addition, after the order was placed, you would have received an email with instructions for accessing the content as well as how to cancel the trial if you werent interested.I see that our agent was able to help with your inquiry and that the subscription was cancelled before the expiration of the free trial and no charges were applied to your card. If you have any other questions, please reach out to us through our help center at www.puppydogsandicecream.com.PDIC Customer Support

• Review fromDottie H

  Date: 03/24/2023

  1 star

  Dottie H

  Date: 03/24/2023

  I basically lost $ $58.31 +$97=$155.31. I somehow got 2 orders of books from them, instead of One. I mailed all the books back to them. I never got a refund. The book order was *** 30,2023. A month later, on Feb 28, I was charged $97 from PDIC, for absolutely nothing.I have "NOTHING" from them, yet I have paid $155.31.I want a full REFUND ($155.31) from this DISHONEST company. Seriously, they should not be able to do business.Please CLOSE DOWN this business that is STEALING from people.

  Puppy Dogs & Ice Cream Inc

  Date: 03/28/2023

  ******, Thank you for reaching out. Thank you for reaching out and for your feedback. After taking a look into your order, I see that two book bundles were included. The first bundle is the one that you originally chose to order. The second would have been offered to you as a discounted item prior to the checkout screen. It wont be added to an order unless the customer clicks the button saying YES, add it to my order!. We understand that mistakes can happen and we have 30 day refund policy to help resolve issues such as this. You can send your items to the address below within 30 days from the date of delivery. Since you have already sent the books back, we simply need the tracking information for the return and we will be able to refund you. Please reach out to us through our help center at www.puppydogsandicecream.com in order to provide that information.In regard to the subscription, we've done our best to ensure that the information concerning the free trial of our digital content is presented to customers multiple times throughout the shopping/purchasing process. In addition, after the order was placed, you would have received an email with instructions for accessing the content as well as how to cancel the trial if you werent interested.I certainly don't want you to pay for something that you didn't want and won't use. I don't see that the charge for the subscription ever went through and I see that the subscription has been cancelled. You won't receive any future charges related this. PDIC Customer Support

• Review fromsandy s

  Date: 03/24/2023

  1 star

  sandy s

  Date: 03/24/2023

  This company has charged me $103.79 and $49.07!! I never authorized these purchases. They took it from my Paypal account an I am currently trying to get my money refunded. Do not look at these ads on any social media, they obviously find a way to charge you!

  Puppy Dogs & Ice Cream Inc

  Date: 03/28/2023

  *****, Thank you for reaching out. I see that you have been in contact with our ********************** and that they have already refunded you for the subscriptions charge. we've done our best to ensure that the information concerning the free trial of our digital content is presented to customers multiple times throughout the shopping/purchasing process. In addition, after the order was placed, you would have received an email with instructions for accessing the content as well as how to cancel the trial if you werent interested.I also see that one of the two book bundles was delivered to you. I was able to refund you for the one not received yet. For the bundle you received, you may simply return it to us for a full refund within 30 days of receipt. Just reach out to us at www.puppydogsandicecream.com and click on the chat icon in the lower right-hand corner of the screen. You will be put in contact with Customer Support Team who can get the return tracking info from you and process the refund.I assure that we would never charge someone for anything that was not authorized by them. No charges are assessed until a customer has gone through the checkout process, provided a payment method and clicked the button to submit their order. Thanks again for reaching out!PDIC Customer Support

• Review fromJo Ann C

  Date: 03/20/2023

  5 stars
  I have been ordering so long, I really couldn't remember how I first heard about you but I am very satisfied.

• Review fromAlison B

  Date: 03/17/2023

  2 stars

  Alison B

  Date: 03/17/2023

  The books are okay flow their price tag. I was aware of the add-ons I opted to add to my other and for how much. What I was unaware of, however, was a few trial to am online library of books and resources (which would lead to a $97 credit card charge after a week or so). They're was a surprising lack of a clear order confirmation showing this trial and how much it would automatically charge. They send so much spam email, it seems like it is set up very dishonesty. Force a trial subscription onto every customer, ******* them with enough spam emails to make them ignore the welcome to the trial service (which also doesn't imply anything about being a trial that would incur additional fees). It's set up purely to good people onto subscriptions that aren't paying attention to their credit card statements. The one positive is that the customer service department was friendly and helpful when I requested a cancellation and refund for the unauthorized charge (as long as it stays refunded...)

  Puppy Dogs & Ice Cream Inc

  Date: 03/28/2023

  ******, Thank you for your feedback! We appreciate any information that can help us to improve our customers' experience with us. With regard to the subscription, we've done our best to ensure that the information concerning the free trial of our digital content is presented to customers multiple times throughout the shopping/purchasing process. In addition, after the order is placed, customers receive an email with instructions for accessing the content as well as how to cancel the trial if they arent interested.I am happy to hear that your interaction with our Customer Support Team was a positive one. We strive to be friendly, efficient and helpful in every contact that we have with customers. Thanks again for the feedback and I hope you have a great day!PDIC Customer Support