Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opened a Diversyfund account in March 2021 and then later requested to close the account. ********************** denied my request as they stated this was meant to be a long term investment. It is now past 3 years and they are refusing to close my account and refund my ****************************. Also in 3 years my account has only gained $28 which is nothing close to what is advertised or similar to other REIT accounts.

  Business Response

  Date: 09/04/2024

  Hello ******,

  Thank you for submitting your complaint to the BBB.  Your initial investment was submitted March 4, 2021.  We have been communicating updates to you and all our valued investors of the performance of the assets in your investment.  The typical expectation on returns for our growth funds is five years, and our fiduciary duty to all of our investors is to sell the assets at their maximum possible value.  Fortunately for you, we do not expect you to have to wait until 2026.  It seems probable based on market expectations that we will continue liquidating assets in 2025 and as we do, you will receive distributions to your account.  Please reach out to us at ******************************** if you would like to schedule a call with our Team.

  Kind Regards,

  Your DiversyFund Team

   

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My investor portfolio indicates that I have $6800 in cash available to withdraw. I have tried multiple times to withdraw this cash to either of the bank accounts I have linked to the platform. In all cases, an error message is displayed stating "we cannot contact your bank, please contact support"; I have reached out to support as well as several different employees and have received no responses. Based on this experience as well as other general information received from the company, it seems very shady and the fact that I am not able to access cash available to me for withdrawal is highly concerning.

  Business Response

  Date: 08/30/2024

  Hello *****,

  We have been in communication with you on this request, and multiple employees have responded.  As mentioned in the message we sent to you today, we are escalating the technical issue on your account and will be in touch once it is resolved.

  Thank you for your patience,

  Your DiversyFund Team

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DiversyFund has failed to provide proper updates on when I will be liquidated, it has been 4 years and I have sent at least 5 support emails requesting information regarding my account. My take is that they have stolen my $1,000.00. I am not able to speak to anyone, support does not provide any information and their application shows little to no information regarding the investment and maturity of it. I would like to also know if there is a class action lawsuit so that I can join.

  Business Response

  Date: 08/19/2024

  Hello *****,

  Thank you for your BBB submission.  We have looked up your file, and do not see any inquiries sent to us for question through our website nor calls to our main line.  We will have an Investor Relations Representative reach out to you this week to answer your questions on your investment hold period.  We see you have investment in our first two growth funds which have a 4-6 year hold period in order to maximize returns for our investors.  We expect to begin selling the remaining properties in the fund beginning in 2025 when the market improves.

  Please submit future customer service requests at our website here:  ***************************************************************;

  Our main office number is: ************

   

  Customer Answer

  Date: 08/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

   

  I have attached 2 samples of times that I contacted support without anyone sending me a response, looks like lying is part of their business. For now I am ok with the response as long as I get the call, somehow I doubt that will even happen but I will wait this week. 
  
  Regards,
  
  *********************
  
   

  
  

• Initial Complaint

  Date:08/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There has been too many communications about funds being released and yet Ive not seen anything but more solicitations for more investment funding.I wanted to check in on the Community Forum to see where things stood, to which I got a warning from ****** saying the site is unsafe. I looked to enter anyway, because again, Ive seen $0 dollars in growth in YEARS, and got a Bad Gateway error.There have been many complaints through the years, and the time horizon they stated BEFORE I invested is NOT in line with the time horizon provided later on. Ive tried to be patient, but the fact that there has been plenty of solicitation, the number of complains on the community forum (when it was actually working), and the number of complaints with the BBB, Im not going to sit in silence. I want ALL FUNDS returned immediately and its clearly going to take some effort. Appreciate any assistance you can provide. I want my money so that I can put it into another investment vehicle.Thank you in advance.

  Business Response

  Date: 04/15/2025

  We attempted to contact the customer by phone on April 9, 2025, and did not receive a response. A follow-up email was sent the same day to address their concerns, clarify the investment timeline, and provide updates on our support processes.
  
  We understand the customers frustration, particularly regarding communication delays and the experience of accessing the Community Forum. That forum was recently taken offline during a broader update to our platform and security systems. Weve since prioritized one-on-one communication via email and phone to better serve our investors.
  
  Regarding the investment itself: the customers funds are part of *********************** Growth REIT, which is a non-liquid, long-term real estate investment structured with a holding period of 5 to 7 years, depending on market conditions. This timeline was outlined in the offering documents signed at the time of investment. While general estimates may have evolved as markets shifted, the underlying structure has remained consistent. We acknowledge that marketing and solicitation messages may have caused confusion, and we are reviewing our outbound communication strategy to ensure better clarity and alignment with fund maturity expectations.
  
  We want to assure the customer that the fund is expected to begin its wind-down phase in late 2025, with property sales and distributions occurring over the 12 to 24 months that follow. Early withdrawals or full refunds are not possible under the funds structure, which is also clearly stated in the investment agreement.
  
  We are available to assist directly and provide any additional account-specific information needed. We believe this matter has been addressed in accordance with the investment terms and remain committed to supporting the customer moving forward.

• Initial Complaint

  Date:08/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested $2000.00 into Diversyfund in 2020. Im suppose to receive my momey back plus dividends earned in August if 2025. I had some funds available for withdrawal and tried to withdrawal them but on my Diversyfund account it shows they withdrawed it to my bank but I never received it. It made me skeptical and now womdering if im going to receive the money I put in. I see so many of the same kind of reviews.

  Business Response

  Date: 08/12/2024

  Hello *******,

  Thank you for submitting this feedback to the BBB.  We are currently working through an external issue that has temporary halted these disbursements.  We appreciate your patience.  We will have someone from our Team reach out this week with an update on timing and next steps to complete the disbursement to your account.  The returns for your principal investment are still on track; as the market improves in 2025 we will be able to liquidate the remaining properties in your fund in order to maximize returns and issue distributions as each property sells.

  Kind regards,

  Your DiversyFund Team

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally invested in the Summer of ***** with Diversyfund who advertised themselves as a Real-Estate Investment Trust for everyday individuals who didn't have hundreds of thousands or even millions of dollars needed for traditional real estate trust investments. They also advertised a 3-year no withdraw commitment which I was fine with. In the summer of 2023, I inquired about pulling my $1,000 investment out, that over the 3 years only made about $45. A Diversyfund representative told me that I was unable to withdraw my funds and that the company's policy consisted of a 5-year minimum investment commitment. Just today, I reached out to Diversyfund about figuring out what process I would need to go through to pull my money out in the Summer of 2025 since that will have been the 5-year commitment period. The representative told me today that there is no actual time frame, but rather my investments are locked in until the company decides to liquidate the physical assets attached to my investment. This is crazy. This is shady business practices. Now Diversyfund is telling me that my $1,000 investment could be inaccessible INDEFINITELY? That is insane, and I never would have signed up if they advertised that ridiculous practice from the get go. Even after 4 years, my $1,000 investment has made $60. I'm making a whopping $15 per year. I just want my $1,000 back. I will be making complaints with the SEC, FINRA, and the California Attorney General as well.

  Business Response

  Date: 08/10/2024

  Hello Hunter,

  Thank you for your feedback.  The details of the hold period for the *********** you have invested into are in the documentation you received and reviewed upon investment.  ******************** Team did not state that we can hold the funds indefinitely, rather that the period could be up to 7 years if needed in order to maximize the value of properties being sold in order to provide the highest possible returns for investors.  We have a fiduciary duty to ****** investors like yourself who are very much interested in getting the best returns possible-selling high, not low.  If you would like to book a time with one of our Investor Relations Representatives to learn more about this please submit another request through out website.

  Kind Regards,

  Your DiversyFund Team

   

  Email Thread:

  Hunter Green
  Email ActionsReplyForwardDelete
  Sender: Hunter GreenTo:
  *****************
  *********************
  
  
  
  Email Body
  What I want is for someone to tell me what the actual policy is.  Not this kick the can down the road attitude I get from customer service representatives who cant give me a straight answer about a policy for the company they work for.  Those are shady business practices.  I will be making a Better Business Bureau report as well but seeing as how Diversyfund has an F rating, Im guessing that wont do anything either.  
  
  
  Get Outlook for iOS
  I'm fairly new and understand your concern. The returns may be seen as early as 2 years, or as long as 5-7. It simply depends on when we can sell the assets after a value-added period to maximize returns for our investors. If you like, we can set up a call for you with one of our Investor Relations Representatives to explain further. Please let us know if you would like that. I appreciate your patience.

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested $500 in this company in May, ***************************************** any form (phone, email, etc.). I have been trying to get in touch with someone about my investment and see when I can withdraw my funds and there is no way to contact them. When you click on contact support, it goes to an error message.

  Business Response

  Date: 08/02/2024

  Hello ****************,

  Thank you for your feedback with the BBB.  The best way to reach out to our Team for any questions or issues is by submitting an inquiry form on our website, which can be found at this link:  **********************************************************. We will make sure on of our Team members contacts you to discuss your investment options.

  Kind Regards,

  Your DiversyFund Team

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Diversfyfund for three weeks, and followed all the protocols to cancel and refunds my investment. This is an emergency and health issues. I have called every day for the last weeks, and numerous messages has been sent to accountant office to process the funds and to transfer funds immediately to my bank account on file. Each time the authorized offeicer refused to return my calls for lacks of important or insults to results and refunds my money. All I want ASAP is for them to refunds and cancel my investment for emergency reasons.

  Business Response

  Date: 07/23/2024

  ****************** first submitted an inquiry to our website on July 17th.  Our customer service representative ****** called her that day.  ****************** did not answer our call, and her phone does not allow voicemails to be left.  We have called ****************** multiple times, and we have sent multiple emails in order to address her concerns.  ****************** has not replied to our emails, and she does not answer our calls.  ****************** continues to leave angry and threatening messages with our answering service, and we are trying to reach her to resolve her issues.  We would be happy to schedule a meeting time with her if she could reply to ***************************************** to set up a meeting time.

• Initial Complaint

  Date:07/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $500 invested. No phone or email responses to withdraw the deposit. Did not supply 1099 for tax purposes required.

  Business Response

  Date: 07/23/2024

  We have no record of **************** reaching out to DiversyFund via any communication channel.  This complaint is the first time we have heard from her.  We have assigned a dedicated account representative who reached out to her via phone and email on July 23, 2024.  She may respond directly to her account rep for further assistance, and we would appreciate it if she can remove this complaint given that we had not received any prior requests.

• Initial Complaint

  Date:07/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to close my investment account. The company does not respond to emails and I can no longer find a phone number online. Their support page no longer works as well

  Business Response

  Date: 04/15/2025

  We attempted to contact the customer by phone on April 9, 2025, and did not receive a response. A follow-up email was sent the same day to address their request and clarify the structure of their investment.
  
  The customer invested in *********************** Growth REIT, which is a long-term, illiquid investment vehicle with a holding period of 5 to 7 years, as clearly outlined in the offering documents signed at the time of investment. This investment cannot be closed or withdrawn from early, as it is structured around the eventual sale of real estate assets held in the fund.
  
  We acknowledge the frustration caused by delays in communication and changes to our support site. To resolve this, **** implemented a dedicated investor support team now responsible for managing all customer service inquiries and complaints across all platforms. The team is fully operational and equipped to provide timely, direct responses.
  
  We remain available to the customer and are happy to provide additional account-specific information or clarity on the expected distribution timeline as the fund nears the scheduled wind-down period beginning in late 2025.
  
  We believe this matter has now been addressed in accordance with the terms of the investment agreement.