Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially invested with Diversyfund 5 years ago [July 2019] and was told it was a 5-year contract. I sent in a request in April 2024 to find out about liquidation of the account, as my 5 years was almost up and I know it takes time to process. Request ***** was acknowledged by their system and I received a canned response about it [we will contact you in 48 hours]. No contact and it has been 90 days. The help forum has been completely removed by the company on their website and no articles in FAQ. I want my money back.

  Business Response

  Date: 04/15/2025

  We attempted to contact the customer by phone on April 9, 2025, and did not receive a response. A follow-up email was sent that same day acknowledging their prior inquiry and providing clarification on the timeline for investment maturity and liquidation.
  
  The customer invested in *********************** Growth REIT in July 2019. As outlined in the offering documents signed at the time of investment, the fund has a holding period of 5 to 7 years, depending on market conditions and asset performance. The 5-year term referenced represents the minimum threshold, not a guaranteed liquidation date. Because of market conditions over the past several years, the fund has not yet entered the liquidation phase.
  
  The fund is scheduled to begin its wind-down process at the end of 2025, and distributions will be made as properties are sold over the 1224 months following. We understand the customers desire to plan ahead, and their early outreach in April 2024 was reasonable. We apologize that a personalized follow-up did not take place after the automated response and have since implemented a dedicated support team to ensure inquiries like this receive timely and complete replies.
  
  We remain available to discuss the specifics of the customers ********************** and provide direct assistance. We believe this matter has now been addressed in accordance with the terms of the investment agreement.
  

• Initial Complaint

  Date:07/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company can not be contacted they have pending lawsuits and I cannot call them they wont return my calls. All I get is BS emails from some corporate thats not them..

  Business Response

  Date: 04/15/2025

  We attempted to contact the customer by phone on April 8, 2025, and did not receive a response. A follow-up email was sent the same day to address their concerns and clarify the status of their investment and available communication channels.
  
  We understand the frustration with delayed or indirect communication and have taken steps to resolve this by implementing a dedicated investor support team. All inquiriesincluding those submitted through our website, email, and BBBare now routed through this team to ensure consistent and timely responses. Our communications are legitimate and originate from our authorized internal staff using our verified support channels.
  
  Regarding the reference to legal matters: DiversyFund, like many financial firms, has faced inquiries and regulatory reviews that are publicly disclosed and addressed in accordance with applicable laws. These do not affect the structural terms of individual investor agreements or the long-term performance strategy of the Growth REIT.
  
  We encourage the customer to reach out again via our investor support email ********************************************* and we will ensure that their concerns are handled directly and transparently. We believe this matter has been responded to in good faith and in alignment with the signed investment agreement.

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested $2,000 into the app five years ago and have zero returns or replies from the company itself.

  Business Response

  Date: 04/15/2025

  The customer invested in *********************** Growth REIT approximately five years ago. This investment is structured as a long-term, illiquid real estate fund with a holding period of 5 to 7 years, depending on market conditions. As outlined in the agreement signed at the time of investment, returns are not paid out regularly and are instead distributed once properties within the portfolio are sold during the funds wind-down phase.
  
  The fund is currently preparing to begin that wind-down process starting in late 2025, at which point distributions will follow as assets are sold. We understand the lack of regular updates can be frustrating and have recently expanded our investor support team to improve communication and provide timely, personalized responses to all inquiries.
  
  We are happy to speak with the customer directly to provide more details on their account and what to expect moving forward. At this time, we believe this matter has been addressed within the scope of the investments terms and structure.
  

• Initial Complaint

  Date:06/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Diversyfund is a fraud/ scam, I gave them $1,000 and they never reported back to me, they dont have a phone number, just an email address, please dont invest with them. They will take your money, and send you a small percentage of your funds acting like they are investing your funds, no good, this was since 2020.

  Business Response

  Date: 04/15/2025

  The customer invested in *********************** Growth REIT approximately five years ago. This investment is structured as a long-term, illiquid real estate fund with a holding period of 5 to 7 years, depending on market conditions. As outlined in the agreement signed at the time of investment, returns are not paid out regularly and are instead distributed once properties within the portfolio are sold during the funds wind-down phase.
  
  The fund is currently preparing to begin that wind-down process starting in late 2025, at which point distributions will follow as assets are sold. We understand the lack of regular updates can be frustrating and have recently expanded our investor support team to improve communication and provide timely, personalized responses to all inquiries.
  
  We are happy to speak with the customer directly to provide more details on their account and what to expect moving forward. At this time, we believe this matter has been addressed within the scope of the investments terms and structure.
  

• Initial Complaint

  Date:06/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No way to withdraw money on app. I invested 5500 in **************************************************** receive any dividends. I sent them an email and have not heard back in three business days.

  Business Response

  Date: 04/15/2025

  We attempted to contact the customer by phone on March 14, 2025, and did not receive a response. A follow-up email was sent the same day explaining the terms of their investment and providing clarification regarding distributions and fund access.
  
  The customer invested in *********************** Growth REIT in 2021. As stated in the offering documents signed at the time of investment, this is a long-term, illiquid fund with a holding period of 5 to 7 years, based on market conditions. The platform does not provide functionality for early withdrawal, as such withdrawals are not permitted under the structure of the investment. This is why there is no withdraw feature on the app.
  
  Additionally, the Growth REIT does not pay regular dividends. Instead, earnings are reinvested and value is returned to investors upon the sale of underlying real estate assets, which is planned to begin in late 2025.
  
  We acknowledge the communication delay and apologize for any inconvenience. Our investor support team is now fully staffed and responding to all inbound inquiries, including those submitted through email and our contact forms. We are committed to providing the customer with any additional assistance needed.
  
  We believe this matter has been addressed in accordance with the investments structure and terms, and we are available to continue the conversation should the customer wish to follow up directly.

• Initial Complaint

  Date:05/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 10/18/2021 Amount of Transaction: $1000 I am filing a complaint against Diversy Fund, a real estate investment company, regarding their misleading practices and unresponsive customer service. I invested $1000 with ********************** under the impression that I could access my funds within a reasonable time frame. I reached out to them on 5/6/2022 and received and email mentioning that I am unable to withdraw before 5 years. However, I was not informed until after investing that my money would be locked in for a period of 5 years.Furthermore, when I attempted to reach out to Diversy Fund within the first year to address this discrepancy, they only reiterated the 5-year investment period without offering any solutions. Additionally, I am currently unable to access my account online, despite multiple attempts to reset my password, and scheduling a phone call, no one has called me back.Furthermore, my attempts to contact Diversy Fund via phone have been unsuccessful,I believe their phone number is not in service any longer and I have not received any response to my emails. This lack of communication and transparency leads me to suspect fraudulent activity on the part of Diversy Fund.I would appreciate your immediate resolution to this matter and the return of my investment. And advise on how to take further action to receive my money back.

  Business Response

  Date: 05/15/2024

  Hello,

   

  I sent a direct email to our investor on 5/15/24 to address the complaints.  I have offered to schedule a call with our investor relations team along with helping gain access to their account.  My direct line is on the email and the investor can reach me there as well.

  Thank you,

  *********************

• Initial Complaint

  Date:02/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested money with Diversy fund which was said to be a Reit. They said they would invest my money in residential rental properties. I invested ******** on 10/06/2020 and ******** on 01/22/2021. The money earned was suposed to be reinvested for 5 years. I was suposed to get about 5% regularly which was from rents and the main earning were to be in about 5 years when the properties were sold. On 01/24/2023 i recieved ******* as a dividend though there had never been talk of dididends. I am suspicious of this company because they began advertising a special where you get twice the value of investments whatever you invested at that time. Also I have not received a **** for the dividend. They say dividends are usually recorded as regular income which is not true. I'm very worried and want my money back.

  Business Response

  Date: 02/06/2024

  Hi *****,

  Apologies for the confusion with your investment.  The 5% dividends were given prior to the close of the raise of the fund.  I just attempted to give you a call and followed up via email. 

  Please respond to that email and I will further explain the status of your investment.

  Thank you,

  Chriistopher

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they refuse to send back the fund to me after 4 years of investment - I have to move to Europe but they said I must wait past 5 years - STUPID SCAM

  Business Response

  Date: 01/31/2024

  Hi there,

  Apologies for your confusion with the investment you signed up for.   DiversyFund's investment's are illiquid and hold a 4-7 year term.   Please review the documents you signed regarding this investment.  Unfortunately refunds  are no available for any investors under any circumstance.  At the end of the investment term you will be liquidated like every other investor in the fund.  If you have further questions feel free to email ********************************.

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very concern here trying so hard to get in touch with someone contact page is 404 big red flag long story short gave $500 it been over the course of 4 years of trying to communicate to get this back to me. all i get a ring a around answers and reponses and looking any many other users they also state the same details Let just cut out the ** so we can all move on im not gonna type out an **** word issue

  Business Response

  Date: 01/31/2024

  Hi there,

  Apologies for the frustration you have had contacting us.   You can email us at ******************************** or schedule a call using this link:

  **********************************************************

  Please use either function to contact someone from our service team.

  Thank you,

  ***********

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested in ************** in about 2020. After realizing that I could get my money back. I tried and tried even up to 2023. I told them I felt uncomfortable about their business practices. They told me they were sorry about my confusion, but I couldn't get for at least 7 years. Today I tried to get my dividend, nothing. I want my money back!

  Business Response

  Date: 05/24/2024

  Please see attachment

  Customer Answer

  Date: 05/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************