Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested $1500 with this company on 10/19/19. As of 10/30/23. Ive earned $150.00 in profit. Thats 4 fn years. what a scam of a company. stay away from this garbage.

  Business Response

  Date: 11/14/2023

  Hi there, 

  Apologies for the confusion with your investment and your return.  Your current balance is your principal of your investment, plus accrued dividends. Please not, we do not post NAV of REIT investments because it is not cost effective. In order to give an accurate "real time" value of your investment we would have to hire outside auditors, estimators to value your individual contribution, the cost would come out of the fund, thus decreasing everyone's ROI. We invest in actual property, it is not a useful exercise to make assumptions on properties when they are in the process of being renovated, optimized, and waiting for the right time to sell, this is why this is a long term illiquid investment.

  You will get your total return when the fund cycle has been completed.  Please feel free to email us at ******************************** if you have any questions.

   

  Thank you,

  ***********

• Initial Complaint

  Date:10/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed with this investment I don't know how to invest and I was told I can invest money when I can not that it would be taken out of my account and if I did not have money I would overdraft I dont want this account I want my money back and now they tell me it will take 5 years or if they decide to reinvest I would gscento wait. How can they decide what I want to do I need my money back

  Business Response

  Date: 11/14/2023

  Hi there,

  Apologies for your frustration and confusion with your account.  Our ********************** are long term and illiquid, it is very explicit everywhere on the documentation you sign and everywhere on our website.  We invest in real estate, actual properties.  We did not offer refunds or early withdrawals.  I do not see an account with the email you posted with with.  Please email us at ******************************** and we will assist you with specifics on your account.

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have put thousands into my diversyfund account and since then (for the past year or more) have been unable to contact anyone at diversyfund, log into my account, gain access to my funds, transfer, or even at the very least, see what my investments are doing. This business is a complete scam. I cannot get a hold of them via phone or email.

  Business Response

  Date: 10/30/2023

  Hi there,

  Apologies for your confusion and your frustration, seems like you have had several (6) emails conversations with our customer service team.  We apologize for your confusion, but you cannot withdrawl funds prior to the investment term ending.  Our investments are illiquid in nature, as we buy property with investment funds.

   

  Please read our FAQs and feel free to schedule a call with our customer support team again and we will gladly walk you through your long term investments:

  FAQs: ***************************************************

  Call: ***************************************************/articles/13527205769491-Schedule-a-Call-Back

   

  Thank you.

   

  Customer Answer

  Date: 11/03/2023

   Correct, I have had communication with someone via email where they emailed me templated responses. I have since then asked 3 times for a follow up on answers to my specific questions: why did no one show up to my scheduled meeting? What is the exact date that I can withdraw my funds? I see a pay out of $100 ish some dollars, where did that money go? I need a live person to talk with me on the phone to answer my specific questions about MY money is all I am asking, I have not received any sort of valuable actually helpful information. My complaint is still very much valid, as are the other thousands on your review pages.

  Business Response

  Date: 02/02/2024

  Hi there,
  
  According to our records you have not emailed ** since February 2023.   Please schedule a call using this link:
  **********************************************************
  
  Our team does not typically miss scheduled call times.   We do not give exact liquidation dates because it has not been determined yet for your fund.  The investment is illiquid until the end of the 5-7 year term dictated by the fund manager.  The $100ish figure you are referring to is the cash dividend distribution that  was done for REIT l.
  
  Please have her email ******************************** for further clarification.
  
  Thank you,
  

  
  

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested a thousand dollars with this company in June of 2021.i was never told I could not withdraw the dividends that they would be reinvesting it. It's been 2years I have made a total of ***** dollars on a thousand dollar investment. They platform is misleading and is filled with false advertisement. I have asked for my money to be returned to my they flat out" said it has to be 5 to 7 years. At this rate I will only make 33$ off of a Thousand.we need to start a class act lawsuit against this company. Why should we lose money. While the gain money off of us investing with them under false pretenses. Even at 7% rate I would think it would be more than *****dollars. I done made more off of cashapp stocks in 2 months than I have made off of diversify funds in 2 years. To be a big company it feels like a scam when u can't return small amounts of money to the rightful owners. Class act lawsuit suit is where I'm headed with this. I am deeply disappointed please do not invest with them. Mind u it's been at ***** since 2022.

  Business Response

  Date: 10/26/2023

  Hi there,

  Apologies for the confusion regarding your investment.  What is shown now does not represent your total return on investment.  What you see when looking at your dashboard is your investment plus accrued reinvested dividends.  Please note the total return will be calculated at the end of the 5-7 year investment term.  Due to the nature of this investment, we do not show a live return metric.  We invest in multi family properties which are illiquid, we actually buy the buildings.

   

  Please feel free to reach out to us at ******************************** if you have further questions, we would be more than happy to help.

  Thank you.

• Initial Complaint

  Date:08/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need statements regarding activity on the account because I was applying for government assistance for healthcare. They refuse to send me statements stating that they just don't do that or I don't need statements for government assistance.********** (DiversyFund)Aug 14, 2023, 5:24?PM PDT Hello, We do not offer statements at this time. All of your account details are located in your online dashboard. As stated before you can use your agreement or transaction history for this. We will be adding statements in the future but do not have them as of now. ************ was told I need statements, not just what I can see on the dashboard. I need either my money back or the statements accounting for the activity on the account. I would think it would be easier to get statements regarding account activity than my money back, but apparently not. They have been given years to get their stuff together so we can get statements. The only reason I can see that they are not willing to give statements regarding our account activity is if they are doing something illegal.

  Business Response

  Date: 10/30/2023

  Hi there,

  Apologies for your frustration with this issue.  I can assure you that we are doing nothing illegal.  All of your legal documents are found within your document tabs on your dashboard.

  As far as ****'s response is concerned, she is correct, we do not offer account statements for REIT investments.  Your dashboard can be used for this purpose.

  If you would like a formal email with your account information sent, that can be arranged, just respond to *********

  We apologize for your frustration and will look to add downloadable account statements to our dashboards in the future.  Again we are doing nothing illegal and are in full compliance with the SEC.

   

  Thank you.

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested 500$ with this company 3 years ago. So far I have received maybe 1/4 of their initial projected target. I was not informed of a 2 year extension on top of the 5 year investment period before investing. Have emailed requesting my money back and was told its impossible (its not) All I want is a refund , I dont care about the 31$ in dividends made in 3 years. I feel as if though this has been unreliable and I will be coming to the office in person if necessary in order to get my money back. This whole process has been misleading and I feel scammed.

  Business Response

  Date: 07/13/2023

  Hi there,

  Apologies for your confusion regarding your investment.  Your accrued reinvested dividends does not represent your total return on investment.  We provide updates regarding the properties purchased and sold, but we currently do not provide Net Asset Value for your investment.

   

  As far as the investment term is concerned, this has never changed since you signed your agreement.  It always held a 5-7 year term.  Please refer to your documents within your account for all of your legal documents.

   

  Please read more about your investment on our FAQS or email us at ******************************** for more questions.

  ***************************************************

  Thank you,

  ***********

  Customer Answer

  Date: 07/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:06/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with them in Sept of 2020. I sent them 500 dollars. Ive since asked for my investment back. At no time did they say I had to wait 5 to 7 years. Im not a big investor. I need my money. They keep giving me a run around. Can you please help me. ***************************.

  Business Response

  Date: 06/05/2023

  Hi *****,

  Apologies for the confusion regarding your REIT investment.  Please note, your return on investment is not the dividends you have accrued.  Your REIT investment is illiquid and cannot be withdrawn until the end of the investment term.  This is the same policy for all investors.

  Please feel free email us at ******************************** if you have further questions regarding your investment.

   

  Thank you,

  ***********

• Initial Complaint

  Date:05/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Previously, I had set recurring monthly investments with Diversyfund in the amount of $1,000 per month. In April and May of 2021, $1,000 in each of those months was withdrawn from my bank account to be invested. The investments for those two months were subsequently cancelled by Diversyfund. Diversyfund states that "Our third party holding partner did not have the proper documentation we requested and these were not valid investments" however Diversyfund has never refunded the $2,000 that they withdrew from my bank account but never invested. They also never explained what the "proper documentation requested" was. On January 7, 2023 I reached back out to Diversyfund to inquire about where my $2,000 refund is for the investments they cancelled. I now have a 57 email chain back and forth with ************ and ************************** in their customer service department. They have requested, I and have provided, my bank account information to them so these funds can be transferred back to my account four times now. They continue to tell me that they have "gotten no response from their previous third party" when I inquire about where my refund is. On April 3, I received the following email stating they don't have access to refund my money:Hi ******, Unfortunately I have gotten no response from our previous third party. Our team is looking into next steps into getting you your refund. I apologize for this long process, if we had access to refund you your money, we would have done this months ago. Apologies again and I will provide you with any updates I get as they come. Thank you,*********** On May 1, 2023 I received another email response:Hi ******, Trust me I feel your frustration. Unfortunately this is not directly in our hands. I will let you know if we receive any updates. Thank you,***** Diversyfund has held my $2,000 since April and May 2021 and is not refunding what they owe me. This is effectively theft.

  Business Response

  Date: 05/04/2023

  Hi ******,

  We apologize for the delay in this refund.  As of now our previous third party has successfully refunded you via wire. I cannot apologize enough for the delay in this process.  Moving forward with our new holding company, this will not occur.  We apologize again and look to exceed expectations in the future.

  Thank you,

  ***********

  Customer Answer

  Date: 05/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I received the wire the day after I submitted by complaint to the Better Business Bureau which is interesting that it took filing a complaint to get this issue resolved.  It should be noted that Diversyfund withheld my funds since April and May of 2021.  When I pressed the issue starting in January 2023, it took them four months to be able to refund the $2,000 that they owed me which for a business of this size, is suspect.  I would not recommend Diversyfund to anybody.  It is clear that they have a lot of issues based on the high amount of complaints filed against them with the Better Business Bureau.   

  
  Regards,
  
  *************************
  
   

  
  

• Initial Complaint

  Date:04/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been trying to get my money pulled out of this terrible investment for months now and company will not allow it. They do not respond to my messages in a meaningful way they just copy and paste bs back. Please help.

  Business Response

  Date: 04/12/2023

  Hi there,

  Apologies for the confusion you have had with your investment.  The investment agreement states the investment has a 5-7 year term for liquidation.  We are on track to liquidate during this timeframe.  Apologies if our agents have been redundant but this is the timeline of investment, there is no way to withdrawal early for any investors.  If you would like to schedule a call with myself, the head of Customer Experience, I would be more than happy to provide you with additional information.  ***** use this link:

  **********************************************************

  Thank you and have a nice day.

   

  Customer Answer

  Date: 04/12/2023

  They just keep saying the same bs without addressing any of the issue

  Business Response

  Date: 04/14/2023

  Hi again,

  Apologies if you feel the response is repetitive but it is our policy.  These is the illiquid investment you agreed to please see all of your documents within your account.  There are no early withdrawals, all investors will be paid out during the liquidation stage.  Please keep up to date on emails sent to you from us about the progression of the investment.

  Thank you.

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, your website has serious issue. Suddenly, i am unable to log in and view my investment. Password reset doesnt work either.

  Business Response

  Date: 03/16/2023

  Hi there,

  Apologies for the trouble you have been experiencing with the website.  We just fixed an issue we were encountering with password reset emails, you should be able to reset your password now.  If the issues persists, please email us at ******************************** and we would be more than happy to assist.

   

  If you access our website on ****** chrome via desktop, you should not run into any issues accessing and viewing your account.  If you do, again feel free to email us.  We look forward to exceeding your expectations in the future.

   

  Thank you,

  ***********