Complaints
This profile includes complaints for Jack In The Box Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 599 total complaints in the last 3 years.
- 264 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I wrote that the order would be delivered to me and I never received it. I called and they never responded. I no longer need the order. It's too late. I need my money back. Please. I had to go to the store sick with a fever to get something to eat because of them.************** ************************************** ************** Order # *****************
Business Response
Date: 06/23/2025
complaint ID#: ********
Thank you for contacting us. We have provided a full refund back to this guest's account and emailed a confirmation to this guest also.
Please let us know if you have any questions.
Thank you
Maryam
Jack in the Box
Customer Answer
Date: 06/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ********
Initial Complaint
Date:06/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered 3 meals, number 6 with curly fries waited over 20 minutes the worker walked to car stating they had to remake meals and apologized the meals did not come up with the curly fries called the restaurant and asked for refund of curly fries worker said to call back tomorrow when there was a manager since there was no manager on shift I asked for his name and he hung up on meBusiness Response
Date: 06/16/2025
complaint ID#: ********
Thank you for contacting us. We are sorry for the visit this guest had and will be happy to address this issue. We need additional information like the date and time of visit and location of this Jack in the Box.
We will be happy to contact this guest and once we hear back, we will be happy to address this issue.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:06/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is my second time in 2 orders where the order was short two tacos. The staff at this location need retraining on how to properly fill an order. order 1293 and 1302 at jack 3021Business Response
Date: 06/16/2025
complaint ID#: ********
Thank you for contacting us. We are sorry for the experience this guest had and would like to address this issue. We need additional information like , location of the Jack in the Box, date and time of the visit.
We will contact this guest to obtain this information and address this issue.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:06/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Constant issues with restaurant taking excessive amounts of time to get out orders. Every day asked to pull around to front of store only to wait for 30 minutes plus for food that takes ten minutes to prepare. My first job was at Jack In The Box and I took pride in fast service. I know how long it takes to prepare food. It is absurd to wait 3 times longer than it takes to prepare the food. I had to leave without receiving my order due to several cars in front of me waiting to get their meal. Needs to be addressed asap.Business Response
Date: 06/16/2025
complaint ID#: ********
Thank you for contacting us. We need additional information about this visit. We will contact this guest and will request this information.
Once we hear back, we will be happy to address this issue.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:06/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered food at the jack in the box located at *********************, phone number **********. The service was poor. I waited *********************************************************************** the incorrect burger. If I didn't stop to check my food, I would have left with a bad order. It took 2 manager and a staff member to get one burger correct. And the male cashier was very rude and wasn't listening to my order obviously. I have spoken with the owner about bad service at the location before. And I frequent the border for trips. Jack in the box is my favorite but I would like for corporate to address this one.Business Response
Date: 06/16/2025
complaint ID#: ********
Thank you for contacting us and we apologize for the visit this guest had. We are unable to provide a refund for this guest since the order was placed in the Jack in the Box. We are only able to provide a mobile order placed online.
We will contact this guest directly and will offer apology and a complimentary certificate.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:06/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/9/25 at approx. 6pm, I received my order of tacos, and realized immediately that they did not taste at all like those I had received prior for many years. After the first taco, I felt a very sharp pain in my left abdomen that I had never felt before. Because I was famished and hadn't eaten all day, I ate another taco. By the time I ate the 3rd, I was bending over in pain which was sharp and persisted throughout the night and til now only not as often. I've saved the remaining tacos for analysis. Please contact me regarding. Thank youBusiness Response
Date: 06/11/2025
complaint ID#: ********
Thank you for contacting us. We need additional information to follow up appropriately. We have reach out to this Guest via email and have requested the information.
Once we hear back, we will be happy to address any issues.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:06/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried to place an order on their mobile app and the order didnt go through yet I was charged twice for the order I never received or got an order number for! Their customer service is non-existent! Im so angry Im contacting corporate!! This is insane!Business Response
Date: 06/11/2025
complaint ID#: ********
Thank you for contacting us. There is not enough information for us to look into this issue, and we will email this guest to obtain more information, but it seems like there was an error and the transaction did not go through. If there is no order # or confirmation of the order, then the transaction did not go through and your bank that put the hold on the funds will release the hold and funds will go back to the account.
We will email this guest for further follow up.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:06/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/13/25 I placed an order through the Jack in the box app (total $39.18) and the store immediately cancelled my order but I was still charged. I then attempted to place the order again and the same thing happened. Jack in the Box charged my card $37.36 but they cancelled the order. On 5/13/25 I reached out to customer support and they told me I would receive a refund in 3-5 business days. It has now been over 3 weeks and I still have not received a refund to my Venmo card ending in 0610. Please refund my card $75.15 immediately. Thank you.Business Response
Date: 06/09/2025
complaint ID#: ********
Thank you for contacting us. We were unable to find a mobile order or mobile account for this guest with their name and phone number. If these were just pre-authorized charges and did not go through, their bank will release the funds back to their account. If the orders did go through, there will be order #s and would show the order was cancelled and we would be able to look into this.
We need additional information. We will email this guest and will request direct contact with us to be able to resolve this.
Please let us know if you have any questions.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:06/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered on the app and when I showed up they told me they could not fulfill my order and to submit a refund request through their app. I followed instructions and have not received a response other then an NPS survey and after multiple attempts to contact the company I cannot reach anyone. The local branchs voicemail is full and the corporate IVR disconnects the call.Business Response
Date: 06/09/2025
complaint ID#: ********
Thank you for contacting us. We replied to this guest email and offered and credited his online account $20.00 for a $4.86 order. We apologized for the experience and thanked this guest for bringing this issue to our attention.
Please let us know if you have any questions.
Jack in the Box consider this matter closed.
Thank you
****** *.
Jack in the Box
Customer Answer
Date: 06/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** ******
Initial Complaint
Date:06/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im filing a complaint against Jack in the Box at ********************************************** due to an extremely frustrating experience.On June 4th, I visited this location with three others. We were told at the speaker that they were only accepting online orders. However, once we pulled up, the employee took an order from the car behind us that clearly hadnt ordered online, which was inconsistent and unfair.We tried to comply by downloading the Jack in the Box app, but it gave errors saying our cards wouldnt go throughyet two of my cards were charged multiple times (I have screenshots and pending transactions as proof).Eventually, we placed our order online, but still waited a long time. We thought the worker might be alone, but a woman later came out and stood outside smoking a ************ for over 20 minutesvery unprofessional.When we got our food, only one of four orders was correct, and I was charged $10.83 for food I never received. I have proof of the online order, app issues, and incorrect ********** make matters worse, the Contact Us page on their site doesnt work, and Ive received no response after emailing an alternative contact.This situation has caused a lot of stress and wasted time. Im requesting:A refund of the $10.83 A resolution for the duplicate charges An explanation for the poor service and app failure Follow-up from management Thank you for reviewing my complaint.Sincerely,****** ********************** **********Business Response
Date: 06/06/2025
complaint ID#: ********
Thank you for contacting us. We apologize for the experience and provide a refund of the order. We can only see 1 order and any other order is just a pre-authorization and will not go through.
I will communicate this information to this guest.
Thank you
****** *.
Jack in the Box
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