Complaints
This profile includes complaints for Jack In The Box Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 598 total complaints in the last 3 years.
- 263 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm here at the Jack in The box in ************* off elms road I've been here for roughly 55 minutes. I made an order they still didn't get the order right I asked for fresh fries. After waiting for 55 minutes or longer they bring the food out after having five or six cars parked in the front and they still bring cold freaking fries. I gave the young man my receipt and I told him I just wanted my money back. He took the receipt in never brought the receipt back out. I drove back to the drive-thru and I'm asking for my money back now I'm being told I have to wait for the manager to come and give me my money because the young lady said she doesn't have the capability to refund me.. I asked her what when is the manager going to be here she said she doesn't know I just have to sit here and wait. What kind of service is this!!!?? STOP PLAYING WITH PEOPLE'S MONEY!!! IT IS NOT ON MY RECEIPT THAT I HAVE TO WAIT FOR MY MONEY BACK OR WAIT FOR A MANAGER!! I WORK HARD FOR MY MONEY AND I DON'T PAY FOR BAD SERVICE. WASTING MY GAS AND MY TIME THAT'S A PROBLEM!! It is not 1 hour and I'm still sitting in the Drive-Thru waiting for the district manager to come and give me my money back this is ridiculous!!
Business Response
Date: 06/24/2025
complaint ID#: 23509931
Thank you for contacting us. We need additional information to address this issue. We will be happy to contact this guest and request the information.
Once we get a response back, we will be happy to address this issue.
Thank you
Maryam M.
Jack in the Box
Initial Complaint
Date:06/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered to wrong location immediately called to cancel, have not heard anything back.Business Response
Date: 06/23/2025
complaint ID#: 23503197
Thank you for contacting us. We have already provided a refund as courtesy to this guest and have emailed a confirmation also.
It is the customer's responsibility to choose a location and confirm the location before submitting that order, but we understand mistakes are made and it may not be reasonable to drive 1 Hr. to pick up the order at the wrong location and that's the reason we have provided a refund.
Please let us know if you have any questions
Thank you
Maryam M.
Jack in the Box
Initial Complaint
Date:06/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I wrote that the order would be delivered to me and I never received it. I called and they never responded. I no longer need the order. It's too late. I need my money back. Please. I had to go to the store sick with a fever to get something to eat because of them.************** ************************************** ************** Order # *****************Business Response
Date: 06/23/2025
complaint ID#: ********
Thank you for contacting us. We have provided a full refund back to this guest's account and emailed a confirmation to this guest also.
Please let us know if you have any questions.
Thank you
Maryam
Jack in the Box
Customer Answer
Date: 06/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ********
Initial Complaint
Date:06/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed a mobile order on June 17th at 2:11am when I arrived there were cones up on the driveway and it was closed. I never got my order and my credit card was still charged the amount of the order which was $21.86.Business Response
Date: 06/20/2025
complaint ID#: 23490732
Thank you for contacting us. we have provided a full refund back to this customers account. We have emailed the guest with a confirmation of the refund also.
Thank you
Maryam M.
Jack in the Box
Customer Answer
Date: 06/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23490732, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Samuel Renteria
Initial Complaint
Date:06/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed a good delivery order on the Jack in the box app. Got a text saying it would be delivered by ********. DoorDash driver arrived and the restaurant told him the order did not exist so he canceled it. After he canceled it and left, apparently the order popped up so they made it. However since the order was canceled ******** could not send a new driver, and the restaurant refused to refund the order. The restaurant told me I had to call corporate and when I called corporate the robot just said were sorry, were closedI am out of $34.81 because neither party would rectify the issue. I want my money back.Business Response
Date: 06/20/2025
complaint ID#: 23484514
Thank you for contacting us. We have provided a full refund of this order back to this Guest account. We have emailed a confirmation to the guest also.
Thank you
Maryam M.
Jack in the Box
Initial Complaint
Date:06/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered 3 meals, number 6 with curly fries waited over 20 minutes the worker walked to car stating they had to remake meals and apologized the meals did not come up with the curly fries called the restaurant and asked for refund of curly fries worker said to call back tomorrow when there was a manager since there was no manager on shift I asked for his name and he hung up on meBusiness Response
Date: 06/16/2025
complaint ID#: ********
Thank you for contacting us. We are sorry for the visit this guest had and will be happy to address this issue. We need additional information like the date and time of visit and location of this Jack in the Box.
We will be happy to contact this guest and once we hear back, we will be happy to address this issue.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:06/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is my second time in 2 orders where the order was short two tacos. The staff at this location need retraining on how to properly fill an order. order 1293 and 1302 at jack 3021Business Response
Date: 06/16/2025
complaint ID#: ********
Thank you for contacting us. We are sorry for the experience this guest had and would like to address this issue. We need additional information like , location of the Jack in the Box, date and time of the visit.
We will contact this guest to obtain this information and address this issue.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:06/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Constant issues with restaurant taking excessive amounts of time to get out orders. Every day asked to pull around to front of store only to wait for 30 minutes plus for food that takes ten minutes to prepare. My first job was at Jack In The Box and I took pride in fast service. I know how long it takes to prepare food. It is absurd to wait 3 times longer than it takes to prepare the food. I had to leave without receiving my order due to several cars in front of me waiting to get their meal. Needs to be addressed asap.Business Response
Date: 06/16/2025
complaint ID#: ********
Thank you for contacting us. We need additional information about this visit. We will contact this guest and will request this information.
Once we hear back, we will be happy to address this issue.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:06/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered food at the jack in the box located at *********************, phone number **********. The service was poor. I waited *********************************************************************** the incorrect burger. If I didn't stop to check my food, I would have left with a bad order. It took 2 manager and a staff member to get one burger correct. And the male cashier was very rude and wasn't listening to my order obviously. I have spoken with the owner about bad service at the location before. And I frequent the border for trips. Jack in the box is my favorite but I would like for corporate to address this one.Business Response
Date: 06/16/2025
complaint ID#: ********
Thank you for contacting us and we apologize for the visit this guest had. We are unable to provide a refund for this guest since the order was placed in the Jack in the Box. We are only able to provide a mobile order placed online.
We will contact this guest directly and will offer apology and a complimentary certificate.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:06/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/9/25 at approx. 6pm, I received my order of tacos, and realized immediately that they did not taste at all like those I had received prior for many years. After the first taco, I felt a very sharp pain in my left abdomen that I had never felt before. Because I was famished and hadn't eaten all day, I ate another taco. By the time I ate the 3rd, I was bending over in pain which was sharp and persisted throughout the night and til now only not as often. I've saved the remaining tacos for analysis. Please contact me regarding. Thank youBusiness Response
Date: 06/11/2025
complaint ID#: ********
Thank you for contacting us. We need additional information to follow up appropriately. We have reach out to this Guest via email and have requested the information.
Once we hear back, we will be happy to address any issues.
Thank you
****** *.
Jack in the Box
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