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Business Profile

Restaurants

Jack In The Box Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Jack In The Box Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 598 total complaints in the last 3 years.
    • 263 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/15/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Employees and management work in bubble. TOXIC AND UNSAFE environment On July 4th at 7:11 PM at location ******************************************** in *******, *******. I order 6 tacos and jalapeos poppers. Service was very slow to begin with making everyone wait in front of the building instead handing the food via drive-thru window. When they came out **** and another large Hispanic woman cussed me out and used my own order as weapon slapping me in the face with it. I reached out to corporate and numerous complaints before the manger reached out via text almost a week later. Management wanted me to come back to where I was attacked. I expressed my concern for my own safety. He proceeded to call me and right away I was at fault for being attacked. I argued and gave him my side. He did not agree to give me a refund for food that was used a weapon against me and couldn't eat because he wanted to look at the cameras. He continued to say he would call me back but never did. I texted him and never received a response back. All I want is my money for something I never received. I feel like this has fallen on deaf ears. I've contacted corporate numerous times with no help whatsoever

      Business Response

      Date: 07/18/2022

      Thank you for writing to us about complaint ID#: ********

       

      We reached out to ******************* and left a voice mail message for her. We also email out contact information. 

       

      Once ******************* contact us, we would be happy to resolve any issues.

       

      Thank you 

       

      ***************************

      Jack in the Box

      Customer Answer

      Date: 07/18/2022



      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.


      Regards,


      *********************


       

    • Initial Complaint

      Date:07/14/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order at this Jack in the box on June 26 2022 on the moblie app. It said the drive thru closed at 1am so I had placed it at 11:40pm on my way home. I got there at 11:50pm and they said they couldn't give me my order and that i had to call the next day and talk to the manager. So i called the next day and asked for the manager. She told me she said she would see what she could do and called me back. She never called me back. So i emailed jacks and i haven't heard back from them. I tried calling the customer service and it says they are closed. So i called the location again and they said they couldn't do anything but would try to see if maybe they could and call me back and never did. So i emailed hacks again and still nothing. I just want my money back for the food I was never given. I never want to deal with them again. The order id is ****** and the total was $13.29

      Business Response

      Date: 07/19/2022

      complaint ID#: ******** 

       

      We had previously contacted ***************************** and provided a refund and we closed this inquiry.  I just spoke to her and she said , she had no other issues and all have been addressed.

       

      If you have any further questions,please do not hesitate to contact our offices.  Thank you again for your time.

      Sincerely,

       

      ***************************

      Jack in the Box

    • Initial Complaint

      Date:07/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 26,2022 I placed an order on the Jack in the Box app. At 11:40pm because it said the drive thru closes at 1am. When I got there it was 11:50pm and they said they couldnt give me my order because they were closed. I called the following day on June 27th and asked for the manager. The manager said she would see what she could do and call me back but never did. So I emailed Jack in the box and havent heard anything back. So I called the location again and they said they couldnt do anything. So I emailed Jack in the box again and I still havent heard anything back. I just want my refund for the food I never got. The location is ***********************************************************. The order id: ****** and the total: $13.29.

      Business Response

      Date: 07/13/2022

      Tell us why here...


      Thank you for contacting us regarding BBB complaint ID: ********

      We have since followed up with ***************************** and left a voice mail message. We also provided a full refund as they had requested and sent out an email confirmation as well.


      If you have any further questions,please do not hesitate to contact our offices.  Thank you again for your time.

      Sincerely,


      ***************************
      Jack in the Box

    Jack In The Box Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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