Complaints

This profile includes complaints for Jack In The Box Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Jack In The Box Inc has 795 locations, listed below.

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• 

  Jack In The Box Inc

  9357 Spectrum Center Blvd San Diego, CA 92123-1444

  
• 

  Jack In The Box Inc

  10685 S Fortuna Rd Yuma, AZ 85367-7278

  
• 

  Jack In The Box Inc

  3023 S 4th Ave Yuma, AZ 85364-8123

  
• 

  Jack In The Box Inc

  2531 W Valley Blvd Alhambra, CA 91803-1935

• 

  Jack In The Box Inc

  2125 Windsor Ave Altadena, CA 91001-5305

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went to store #****. For lunch. The place was a mess, someone had thru up on the floor. The tables were very dirty nasty. It was 11:30 am, three people working. It was very sad. We will not be going to any Jack in the box, ever again

  

  Business Response

  Date: 09/27/2024

  complaint ID#: ******** 

  Thank you for contacting us and we apologize for the experience.  We will be happy to make direct contact with Ms. ******* ******* and address this issue.

   

  Thank You

  ****** *.

  Jack in the Box

• Initial Complaint

  Date:09/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged three separate times on September 22nd for orders in two different cities I have never made that were made on my app with my name and number, I was then charged from my personal card that was used on the app. I had tried multiple times getting a reply for a resolution with no prevail.

  

  Business Response

  Date: 09/25/2024

  complaint ID#: ********

  Thank you for contacting us.  We received Mr. ****** comments through our website on 09/23/2024. I could not locate any other reports in our system except one.  We have responded back to this guest in an email with instructions to contact his bank since this is Fraud. 

  Please let us know if you have any questions or comments. 

  Thank You

  ****** *. 

  Jack in the Box

   

   

• Initial Complaint

  Date:09/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order from the kiosk in the Drive-through line. when I got to the window, I was quoted a price which was more than I thought it should be, I was handed my food and change, but I was not handed the receipt. I asked for the receipt, and then the person working at the window, gave me the receipt. I drove away from the window, and back around the building, to look at the pricing on the Menu sign. I Compared the price that I shouldve paid with the ticket, and saw that I was overcharged by one dollar. I went back through the drive-through, and asked for The return of the amount by which I was overcharged. I was told by the person at the window that they had automatically upsized my order, and since we had already started eating the food, they would not refund the amount of the overcharge. I told them I would be glad to wait until they remade my order, And was told they would not do that and that I just needed to move along or would be charged with disturbing the peace. I asked to speak to the manager, and was told by the young man at the window that he was the manager. I asked that he give me his name, and he said he did not have to do that. This fellow was extremely argumentative and continued to interrupt anything and everything that I said, Obviously determined that he would have the last word. I Decided that I would just stay at the window until he changed his mind, and he advised me he was calling the police, which he apparently did, which was fine by me, I was willing to wait there until the police came and heard both sides of the story. I Waited for about five minutes, maybe more, and then decided to go ahead and leave, as I had work that I needed to do. I I believe that this particular store is certainly committing fraud, and perhaps outright theft, and probably has an internal conspiracy going on to do so. I intend to see what I can do to find some attorney to take a class action suit against ****-in-the-Box for conspiracy to defraud

  

  Business Response

  Date: 09/24/2024

  complaint ID#: ********

  Thank you for contacting us.  We would need some information to follow up like the location of the Jack in the Box, time and date of the visit and screen shots of the receipt and the menu if available. 

  We will email this guest and will request this information. Once ***** May contacts us, we will be happy to address this issue.

   

  Thank You

  ****** *.

  Jack in the Box

• Initial Complaint

  Date:09/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received the order or the tracking number or a message or a call from the delivery man. I went to work at 3:30 pm and my order never arrived. I went to work without lunch because of him. I leave at 4 am and I haven't eaten.

  

  Business Response

  Date: 09/23/2024

  complaint ID#: ********

  Thank you for contacting us.  We have provided a full refund to *******  We have also emailed a confirmation to him.  This order shows it was placed and delivered.  We wanted to provide a refund to this guest and will look into this to see what happened with 3rd party delivery.

   

  Thank You

  ****** *.

  Jack in the Box

  Customer Answer

  Date: 09/23/2024

  Thank you for the refund, it is only fair, but I do not accept that they say that it was delivered because it was not. They did not give me anything. If they gave it to another person or took it, only you know.

  

  Business Response

  Date: 09/24/2024

  RE: Complaint ID #  ********

  Thank you for the response.  There is nothing that you need to do.  Refund was processed and you are all set.

  We apologized for any inconvenience this may have caused.

   

  Thank You

  ****** *.

  Jack in the Box

   

   

• Initial Complaint

  Date:09/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  for several years I filed several complaints against del taco and against ************************* one gets back to be. ever.....no help.....no caring....they overcharging me....refuse to honor my coupons....refuse to give me senior discounts mistreat me all the time....give me very bad service....deny me satisfaction guarantee....for bad food...I m senior person I m disabled person I don't know what to do?I m desperate......I haven't shopped at del taco for over 3 years todate.....very bad people and useless corporate.......neither one of them ever call back to listen nor help.....

  

  Business Response

  Date: 09/24/2024

  complaint ID#: ********

  Thank you for contacting us.  We would be happy to address any issues. Customers can call, email or go to our website and launch a complaint through our website. 

  Since this is a generalized complain about the company in general, I am not able to address unless this guest contacts us.  

  I will email this guest and provide our contact information.

  Please let me know if you have any questions.

   

  Thank You

  ****** *.

  Jack in the Box

   

   

  Customer Answer

  Date: 09/24/2024

  jax is deceiving me again.

  pretending they have no information history..... no one called me either....

  i filed multiple multiple complaints prior against jax and del taco. Jax is the owner of del taco.

  They are being abusive on and on.

  They still cod care less.

  They never respond back.

   

  

  Business Response

  Date: 09/25/2024

  complaint ID#: ********

  Thank you for contacting us. We have reached out to ****** ******* and provided our contact information, and we have not heard back.

  We need to hear back from this guest directly and once we hear back, we can determine what the issue is and how we can help.

  We will consider this matter closed until we are contacted.

   

  Thank You

  ****** *.

  Jack in the Box

   

   

   

   

   

  Customer Answer

  Date: 09/29/2024

  no one contacted me todate.

  That's careless and unethical to say I ve been contacted, to trick me.

  I m willing to go to arbitration, since my complaints against jax and del taco remain mishandled forever, to harass me.

  they don't like to value the customer at all

   

  ...

   

• Initial Complaint

  Date:09/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spent over 40 dollars over food the manger act like she couldnt hear nothing nobody was saying nothing and try to call the store nobody answer the phone

  

  Business Response

  Date: 09/23/2024

  ID# ********

  Thank you for contacting us.  We were unable to determine the issue from the short comment.  We have emailed Ms. ******* and once we hear back, we will be happy to address any issues.

   

  Thank You

  ****** *.

  Jack in the Box

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mobile ordered tacos and they were cold and made ugly

  

  Business Response

  Date: 09/23/2024

  complaint ID#: ********

  Thank you for contacting us.  We apologize for the experience and have sent an email to Ms. ************* Once we hear back, we will be happy to address this issue.

   

  Thank You

  ****** *.

  Jack in the Box

• Initial Complaint

  Date:09/19/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Because I have had many issues with wrong orders I decided to check my order before pulling away. Somebody in the store yelled at me, when I looked up the woman acting as the manager continued to be rude after i told her "of course im going to check" she YELLED at me for checking my food to make sure it was right. I did fill out the online complaint form, the company has not responded. I called the store, they refuse to give me a corprate contact number, and said the manager is never physically at the location to speak with. The company has no phone number that customers can call. I want my money back and that staff punished for their rude behavior. I will attach a screenshot of my email showing i did contact customer service the way they asked.

  

  Business Response

  Date: 09/20/2024

  complaint ID#: ******** 

  Thank you for contacting us.  We apologize for the experience you had.  I have provided a full refund back to ****** account. 

  I will be emailing a confirmation of the refund to ******.  I will personally contact the ************** team to make sure this is addressed.

  Please let me know if you have any questions or concerns.

   

  Thank you

  ****** *.

  Jack in the Box

  Customer Answer

  Date: 09/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the second time in a row now, I use their mobile app online ordering, when I get to drive thru the worker claims they don't have my order. Today, I had to show them my order confirmation email showing the order number. They stared at it for 30 seconds like I was trying to scam them. I then showed them the app. I showed them the correct address. They falsely told me its the wrong address. I showed The worker took my phone out of my hand scrolled around and only when they found my order details did they bother to check their computer orders and started making my order. The entire ordeal took over half an hour with other cars behind me getting upset with the incredibly. long time it took in the drive thru. This is beyond unreasonable, this is outrageous and incompetent behavior from this company. Since this issue has happened at two separate locations I've witnessed, the company likely has a systemic ordering system issue that they should have but failed to correct. If I do not receive a timely and adequate response and compensation from Jack in the Box, I reserve my right to escalate this matter to regulatory authorities and seek legal remedies.

  

  Business Response

  Date: 09/20/2024

  complaint ID#: ********

   

  Thank you for contacting us.  We have provided a full refund of the order and will be addressing the issue with management at this location.

   

  Thank You

  ****** *.

  Jack in the Box

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My app was hacked and $40.29 of food was purchased. It happened at a jack in the box in ********, ** but I live 6 hrs away and haven't been to ******** in over ************************************* a refund.

  

  Business Response

  Date: 09/19/2024

  complaint ID#: ********

  Thank you for contacting us.  ***** ****** filed a report with our Guest *************** We have provided instructions in the email for ***** as what the next step is. Any unauthorized or fraud charges, have to be dispute through this guest's financial institution.

  We have provided our contact information for Chris 

  Please let me know if you have any questions or concerns.

   

  Than You

  Maryam

  Jack in the Box