Complaints
This profile includes complaints for Jack In The Box Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 602 total complaints in the last 3 years.
- 250 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order at the Jack in the Box on *****************************. It was placed for carry out at roughly 1:30 (their closing time is at 2:00 AM). My wife went to pick it up and even though it was ***** minutes before their closing time, they refused her saying they "already shut off everything" and that they can't give me a refund and to complain to their manager tomorrow instead. Why would you guys even accept the order if the store won't honor it? And why have a closing time of 2 AM if your stores actually shut down 20 minutes before? Completely unprofessional
Business Response
Date: 09/03/2024
complaint ID#: ********
Thank you for contacting us. There is no information about the order. With email address, phone number and name that was provided, we were unable to find any order.
We will need the guest to contact us directly so we can further investigate this. We will email Essam with email address he provided and will provide our email and phone number to for Essam to contact us. Once we hear back from him, we will be happy to address this issue.
Thank You
****************
Jack in the Box
Initial Complaint
Date:08/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered for my children to eat. I go to work trusting you and I go out on my break and my children tell ME that they never received the order. Terrible service. I call the restaurant and I can't speak to anyone, just leave a message. I want my money to send from Burger King. My children haven't asked to sleep because they haven't eaten. THEY LEFT MY CHILDREN WITHOUT EATING AND THEY CANNOT SLEEP AND TOMORROW THEY HAVE TO GO TO SCHOOL AND I AM AT WORK. IF YOU CANNOT DELIVER, DO NOT ACCEPT THE ORDERSBusiness Response
Date: 08/27/2024
complaint ID#: ********
Thank you for contacting us. We have provided a full refund back to ***************************** account and have emailed a confirmation to her also.
Please let us know if you have any questions or concerns.
Thank You
Guest Relations
Initial Complaint
Date:08/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Just yesterday me and my boyfriend tried placing a mobile order on the Jack in the Box app but the first time we tried pressing the place order it didnt allow us, so we pressed it again and the second time it did work. When we pull up to through the drive through to pick up our order the worker asked us if we had intended to place two of the same orders. We didnt know what she was talking about so I double checked and even went to my email and found out that they charged us the first time we tried placing the order, I explained to the worker that the other order was a mistake and a manager told us the only way we could refund was through the app because it was a mobile order. We only got one of the orders so we were hoping to get a refund for the other order we got charged for. We already tried sending a refund request but nobody has gotten back to us. We got charged an extra 25 dollars for an order we didnt intend to place and for an order we didnt even receive!Business Response
Date: 08/28/2024
complaint ID#: ********
Thank you for contacting us. We provided a full refund for *******'s order on 08/22/2024 and emailed a confirmation to her also.
Please let us know if there is any questions or concern.
****************
Jack in the Box
Initial Complaint
Date:08/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So I ordered some a 10 piece chicken nuggets and one of the chicken nuggets had a feather ????Business Response
Date: 08/19/2024
complaint ID#: ********
Thank you for contacting us. We apologize for the visit that you had and will investigate this matter. We need some information to do that.
We will contact this guest directly to get this information. Once we have all the information necessary, we will be happy to address the issue.
If you have any questions, please do not hesitate to contact us.
Thank You
****************
Jack in the Box
Initial Complaint
Date:08/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,My vehicle was towed by star towing as a jack in the box employee called and made the initial tow request for an unauthorized vehicle notated on the paperwork from 10:26 am to 11:26am however I pulled into a parking space after a white ****** corolla pulled out. I was parked for all of four mins including the time it took for star towing to hook up my vehicle and driveaway. The documents state I was a non customer walking across the street however I was not even given the chance to be a customer as I came back to no car and food was the last thing I was concerned with. Jack in the box authorized the wrong vehicle to be towed which ***** with star towing disclosed as the initial intake requires the year make and model, although she could not provide the info Id imagine does not coincide with my vehicle year make and model as only the color was the same. In addition star towing falsified the time the vehicle was parked unauthorized and jack in the box is not wanting to provide any info to corporate and reaching anyone on the numbers found online is impossible. Id like to remedy the issue by having either party reimburse the towing fee paid. I have attached all towing documents in addition to a screenshot of when my mobile order was placed for the coffee shop across the street as well as my current employers timesheet reflecting the time I clocked out for my lunch the day of. Kindly, *******************************Business Response
Date: 08/21/2024
complaint ID#: ********
Thank you for contacting us. We were aware of ******'s issue and have already forwarded her report to the Franchisee for further review and follow up with her.
The attached documentations is not a receipt from Jack in the Box visit and I am not sure what it is for.
Thank you
****************
Jack in the Box
Initial Complaint
Date:08/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Aug 12 2024 this is store 1412 at 8:36 pm.Cussing with people in the lobby completely unacceptable. My contact is ********** or ********************** I reported to the customer complaint online but never heard anything back. I have video evidence of the incident.Business Response
Date: 08/20/2024
complaint ID#: ********
Thank you again for reaching out. we will contact this guest with the email address that was provided to us. We need additional information to address the alleged price discrepancy. We will communicate our request to Mr. ******************* and will await his response.
Thank You
****************
Jack in the Box
Customer Answer
Date: 08/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
Date:08/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
While I order food I was sitting on one of your table at ****************** location and further more your employee walk bye me and my girl and spray some cleaning supply the spay when inmy food I could taste the food chemical ...im sure he didn't get a proper training I feel that this is real serious I had a stomach aid for 5 days...Business Response
Date: 08/16/2024
complaint ID#: ********
Thank you for contacting us. We need further information to look into this matter. We have reached out to ************** and have requested feedback. Once we hear back, we will be happy to address this issue.
Thank You
****************
Jack in the Box
Initial Complaint
Date:08/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I NEVER RECEIVED A TRACKING MESSAGE FROM ******** AND I NEVER RECEIVED A MESSAGE FROM THE DASHER AND I NEVER RECEIVED MY ORDER. I DON'T KNOW WHO GAVE IT TO I NEVER RECEIVED A TRACKING NUMBER OR MY ORDER. I HAVE NOT RECEIVED ANY MESSAGE FROM ANYONE ON YOUR BEHALF OR A CALL TO MY NUMBER.Business Response
Date: 08/16/2024
complaint ID#: ********
Thank you for contacting us. ******* already reached out to us through our website and requested a refund. Refund was processed and credit was posted to her card.
Thank You
****************
Jack in the Box
Initial Complaint
Date:08/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 3 butery smashed **** combo with curly fries and a drink a chicken strip five pieace basket combo with curly fries and a smashed buttery ******************* i paied 60 dollars what I got when I arrived home and opened the bag there was 2 curly fries and the bacon ********************* thats itBusiness Response
Date: 08/15/2024
complaint ID#: ********
Thank you for contacting us. We need information about this visit to follow up and investigate with Mgmt. we will email this guest and will inform him of what we need in order to follow up. This was a store visit and if there is anything wrong with the order, customers are welcome to go back and get it corrected. If that was not done, I will be happy to investigate this, but I would need a screen shot of the receipt, location address and time and date of the visit.
I will be emailing *************************** and will request this information. Once he contacts us directly with requested information, we will be happy to follow up.
Thank You
****************
Jack in the Box
Initial Complaint
Date:08/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Someone hacked into my jack in the box app and made 3 separate orders. Luckily my bank caught on and declined the biggest order of almost $70. The other two being a little under $40. I frantically changed my password and tried to cancel the order. No canceling option on the app. I tried to call the restaurant to cancel the order, not a real number and doesnt go through. I then went to Jack in the box online and tried to submit a claim, no fraud or other option. I then called my bank to open a claim and now have temporary funds and an open investigation. It should not be this hard to cancel a fast food order to prevent fraud.Business Response
Date: 08/13/2024
complaint ID#: ********
Thank you for contacting us. We have Emailed ******* with instructions on this issue. This is considered fraud and has to be disputed through his bank.
Please let us know if there are any questions or concerns.
Thank You
Guest Relations
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