Complaints
This profile includes complaints for Jack In The Box Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 598 total complaints in the last 3 years.
- 262 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cancelled my order and doesn't answer the restaurant phone either and so this restaurant needs to shut down permanently
Business Response
Date: 01/27/2025
complaint ID#: ********
Thank you for contacting us. We apologize for the experience and will follow up with Appropriate Mgmt. This order was placed at 13:45 on 01/26/2025 and was cancelled by delivery 3rd party. We were never contacted by ******* *****.
We have refunded the order back to this gust's account and an email was sent to ******* also.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:01/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered from Jack in the box on the app. I went to the wrong location by mistake and didnt have time in my break to go to the location from which I ordered, so my food was never picked up. Yet they still charged me, *** tried multiple times to contract customer service and they never respond, nor do they have a working phone number. I just want my money back and the points I used this isnt legal or ok for them to do!Business Response
Date: 01/27/2025
complaint ID#: ********
Thank you for contacting us. If you place the order at the wrong location and submit the order, the order is made at that location so you have the option to visit that location and get the food or contact them and let them know so they would not make the food and would not lose money and ask for refund through our website.
******* filed a report on the 23rd. Our turn around for our website reports are 7-10 days.
We have provided a refund as courtesy to this guest and points were added back to the account. ******* also filed 2 other reports for refund of delivery order, but we were unable to find any delivery orders for ********* other requests.
We have emailed ******* a confirmation of the order at the wrong location that was refunded.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:01/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Raw food and old veggies with fungus or little insectsBusiness Response
Date: 01/27/2025
for reference purposes.
Thank you for contacting us. We need additional information to address this issue.
*Jack in the Box location address
*Date and time of visit
*Was this a store visit and order or online order
*What product was ordered?
Order # that was provided does not match **** order #.
*Was the location made aware of the issue?
We will contact this guest and request this information. Once we have this information, we will be happy to address this issue.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:01/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Went to jack in the box store #**** in spring valley. Cashier "****** S" was very rude to me. Unprofessional. We ordered 3 combos. One of them combos we asked for French fries , 2nd combo curly fries & last we asked for half French fries & half ***** fries. She gave us all French fries. When I told her we were missing the curly fries she got an very bad attitude with me & responded "well I gave you extra fries" I told her "we ordered curly fries" with attitude she responded "yeah but i gave you extra fries" like she wanted to shut me up with the extra fries. At the end she gave me my curly ********* offered to return the extra fries (which i never touched) she responded me with worst attitude "no you already touched *********** walked away. That was very disrespectful & disgusting from her part to asnwer me like that. So Unprofessional. She has no customer service at all. If she can't get orders correct & take care of the problem professionally I don't know why she's working there. She has no customer service.Business Response
Date: 01/27/2025
complaint ID#: ********
Thank you for contacting us. We have reached out to this guest today and offered apology, follow up with Mgmt. and apology letter and certificates.
Once we hear back, we will be happy to address this issue.
Thank you
****** *.
Jack in the Box
Customer Answer
Date: 01/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** *******
Initial Complaint
Date:01/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for pick up through the app. The app accidentally crashed and closed out while I was submitting my order. When I opened the app and completed my order I received 2 emails showing my order had went through twice. At pick up it was explained that I only wanted 1 order. They gave me one order and told me to request a refund through the app. I was charged $14.74 twice and and had 50 reward points redeemed twice.Ive emailed customer service and have no responses. Ive called corporate and the office is always closed. Ive reached out on Threads, Instagram, and TikTok. Jack in the Box has done nothing to help me. My order numbers are ***************** &*****************Business Response
Date: 01/24/2025
complaint ID#: ********
Thank you for contacting us. we received this guest request for refund of multiple orders, on 01/16/2025. Our turn around time to respond to inquiries is 7-10 business days. We apologize for the wait. This guest was due a refund for one of the orders not both and we have refunded the order and emailed a confirmation to the guest as well.
Please let us know if you have any questions.
Thank you
****** *.
Jack in the Box
Customer Answer
Date: 01/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ******
Initial Complaint
Date:01/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1-8-25 at about 9:45 pm I tried to place an order online. After clicking submit I got an error message so we drove to the Jack in the Box location and ordered at the drive through and ordered. About an hour later I was checking my email and saw a confirmation for the order that I got an error message on earlier and I was charged. I tried calling several times but no answer, I sent an email but no response. I forwarded the email that they provide for issues ************************************** but to date I have not received a response.I would like a refund for the order I did not receive or know that was placed because I got the error. Nothing prompted me to check my email but the error said something to the effect of something went wrong when I pressed order. My order # is ***************** for $27.60.Business Response
Date: 01/27/2025
complaint ID#: ********
Thank you for contacting us. We provided a full refund of the order back to Guest account and email a confirmation also.
Please let us know if you have any questions.
Thank you
****** *.
Jack in the Box
Customer Answer
Date: 01/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** *******
Initial Complaint
Date:01/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a whole combo and tacos online for drivethru pickup and got the order confirmation..25minutes later I went to pick it up but was told that they never received any orderI showed them the email confirmation and even the correct address I had the order sent to but they just kept saying that they didnt get any orders through. They had me park in the parking lot which I waited for the next 10minutes because they wanted to see if the order would come through on their system. Finally they come out and tell me that they never got any orders come through and they cant help me anymoreI asked them if they can just at least make my owner now since I had already paid but they said they can because they cant prove if I had paid or not or if Im trying to scam them to get free food . Even thought I had the confirmation email they still refuses to make me my ******** I guess I lost $26 worth of food.Business Response
Date: 01/23/2025
complaint ID#: ********
Thank you for contacting us. We apologize for the experience and will be happy to help with this refund. We were unable to find a mobile App account and or order in our system for this guest with her name, phone number and email address.
Once we have this information and the order #, we will be happy to address this.
If this order was placed at the 3rd party vendor like Door Dash and **** Eats, they need to go to those vendors for refund.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:01/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Jack in the box store # FA0283045 in ********, Ca. This location has bugs and rats and manager, a short Mexican lady with short hair laughed and said do not eat her, and called me names in ************** inspector needs to go to store immediately alot of elderly and children eat here. This is not ok!Business Response
Date: 01/22/2025
complaint ID#: ********
Thank you for contacting us. We need additional information to start our investigation.
1- Address of the Jack in the Box
2-Date and time of the visit.
3-How did you come across this infestation and was it outside or inside
I will email this guest directly as well to obtain this information and once we have the requested information we will follow up.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:01/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have contacted. **** eats about this situation and aint nothing been done about it and they keep saying Im not eligible for a refund because I didnt get some items that I ordered through **** eats and I already told them that I was gonna contact you all about this situationBusiness Response
Date: 01/22/2025
complaint ID#: ********
Thank you for contacting us. We were unable to find a mobile order with your information. If you placed this order through 3rd party App like **** or DoorDash, they would need to provide a refund since we have no access to their websites or your order.
If you placed the order through Jack in the Box mobile App., please provide the order #, location of the ***** Dollar amount of the order and date and time of the order and last 4 digits of the card that was used.
Again, if this was placed through 3rd party App website, they are responsible for any order issue.
Please let us know if you have any questions.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:01/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I DID NOT RECEIVE MY ORDER. I DID NOT RECEIVE A TRACKING MESSAGE OR A DASHER MESSAGE, AND THEY DO NOT ANSWER THE PHONE AT THE RESTAURANT ********************************************************************************************************* ************** Order # ***************** Customer Name:****** *****Business Response
Date: 01/21/2025
complaint ID#: ********
Thank you for contacting us. We apologize for the poor experience and will be investigating this matter. This order was placed on 01/20/2025 at 7 PM and this guest has sent a request for a refund through our website.
We are investigating this matter with 3rd party vendor. Once we have a response back from the 3rd party vendor, we will follow up with ****** *****.
Thank you
****** *.
Jack in the Box
Customer Answer
Date: 01/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** *****
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.