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Average of 460 Customer Reviews
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Review fromElizabeth Y
Date: 04/03/2024
1 starElizabeth Y
Date: 04/03/2024
The truth is, Truthfinder are absolute liars and scammers, given that they charged me for finding my nephew, but never found him, and forwarded "supposedly" a report, with attachment. There was NO PDF and the report was 100 % NOT THERE. Attempts to contact them went without any response. Absolute truth is that truthfinders are THIEVES. It will be necessary to go to my bank and dispute the charge (and ongoing charges, which they are very vague and NOT upfront about ---thereby, their charges can easily be disputed by the bank. as they did NOT deliver anything for my payment, but sent an email attached report (which pdf that was absent). Thus, disputing charges because the service was NOT provided, will not be an issue with the bank, because bankss do NOT appreciate FRAUD.
Truthfinder
Date: 04/08/2024
Dear Elizabeth Yuster,
When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
In addition, you are welcome to contact our support team either by email at [email protected] or by phone at (800) 699-8081. We will be able to assist you in obtaining the PDF download of the report you have requested.
Your TruthFinder membership has been cancelled and fully reimbursed. There will be no additional charges.
Please do not hesitate to contact our customer service department at 855-921-3711 with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportReview fromRosalyn T
Date: 04/02/2024
1 starRosalyn T
Date: 04/02/2024
Charged for a subscription despite trying to cancel via email the day before .Truthfinder
Date: 04/03/2024
Dear *******,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to ******************************** After a thorough investigation, we located an email that you sent on April 1, 2024, requesting cancellation. At that time, we responded to let you know that we were unable to locate an account with the email address provided, and we requested additional information. We did not receive a response.After a thorough investigation, we were unable to locate an account with the information provided. In order to meet these expectations, we request all applicable information listed below:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The Paypal email address or Paypal Transaction ID number Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromSuzanne K
Date: 04/01/2024
1 starSuzanne K
Date: 04/01/2024
I was charged for months I did not know.When I realized, it was difficult to cancel.I was charged for 3 months unknowingly.Truthfinder
Date: 04/02/2024
Dear *******,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to ******************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels until March 31, 2024.As a courtesy, refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromFrank M
Date: 03/31/2024
1 starFrank M
Date: 03/31/2024
Garbage business practices performed by Truthfinder.com. I went to voterrecords.com in order to opt out of records. It forced me over to truthfinder.com, which made me go through 20 minutes of "fact finding" about my online presence. In the end, in order to view my records it springs a payment upon me to view the records, after waiting all that time.As others have noted, truthfinder hints (or indirectly states) that I'm on a government watchlist. Is this done to scare us all into making the payment to view our records?BBB is starting to look less and less credible as truthfinder and apparently the BBB give truthfinder an A+ rating.Truthfinder
Date: 04/02/2024
Dear *****,We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use a report as a starting point and perform any additional investigation you deem helpful for your purpose.Lastly, we have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromSereta G
Date: 03/31/2024
1 starSereta G
Date: 03/31/2024
They are thieves. Good info provided but the cancellation is not dummy friendly. I have cancelled my service over the phone since January, only to notice I was charged February and March. I sent an email as they arent open after 5 pm I wasnt able to phone. I got a response from the email stating that they cannot refund but have cancelled. Even though they sent me that email they have again charged me. They are thieves !Truthfinder
Date: 04/02/2024
Dear ******,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromAnthony M
Date: 03/30/2024
1 starAnthony M
Date: 03/30/2024
SCAMMERS. Used a one time service and then they whacked my credit card $50 a month. DID NOT AUTHORIZE this or was told. They steal your money.Truthfinder
Date: 04/01/2024
Dear ***************************,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.After a thorough investigation, we were unable to locate an account with the information provided. In order to meet these expectations, we request all applicable information listed below:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The Paypal email address or Paypal Transaction ID number Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromEm S
Date: 03/29/2024
1 starEm S
Date: 03/29/2024
If zero was an option thats what Id give and I researched several articles rating sites before choosing this one based it always being in the top 3. I bought the subscription the 1st 3 people I searched didnt exist according to truth finder even though I provided the complete name, city and state. I did some cross checking found what I was searched for. No clue why it didnt pull it up when I searched the name on its own. I even rechecked again. Anyway the information ******** been married to my husband for 10 yrs, his X wife with whom hes been divorced 20yrs from is STILL his wife on here and vice versa. Complete with my in-laws and my recently passed father-in-law listed on hers so its current. My husband has a 16yr old son not mentioned he does t exist either. According to truth finder. Me and my husband both have online presence that include the other. Weve bought houses and cars . Have insurance pay taxes. So thats a VERY big mistake on a search. As I made other searches I just looked for things I knew were true at that point. They didnt have much that isnt public and FREE. It was either wrong, didnt exist at all, no info, or can be found for free.Truthfinder
Date: 04/01/2024
Dear *******************,We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use a report as a starting point and perform any additional investigation you deem helpful for your purpose.Lastly, we have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromDavid G
Date: 03/19/2024
1 starDavid G
Date: 03/19/2024
I wanted to look up my information for a personal matter. Truthfinder started by offering the report at a discounted rate. Every time I attempted to check out, it failed. Only when prompted to pay the full price did it finally accept payment. What's worse, is after paying that amount they, started to upcharge me. I really don't like it when a company is not transparent up front. This is a very sketchy and dishonest business practice.Second, the information in the report is missing critical information and worse, reporting infractions that never happened or were not mine.I strongly discourage anyone from using this site, they are not legitimate.Truthfinder
Date: 03/25/2024
Dear ***********************,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use a report as a starting point and perform any additional investigation you deem helpful for your purpose.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromNancy A
Date: 03/17/2024
2 starsNancy A
Date: 03/17/2024
This website is a complete scam doesn't give you information and take some money stay away by or bewareTruthfinder
Date: 03/21/2024
Dear *****,We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use a report as a starting point and perform any additional investigation you deem helpful for your purpose.After a thorough investigation, we were unable to locate an account with the information provided. In order to meet these expectations, we request all applicable information listed below:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The Paypal email address or Paypal Transaction ID number Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromMaggie v
Date: 03/14/2024
1 starMaggie v
Date: 03/14/2024
Truthfinder has stated that I am on the government watchlist. There is no truth in this to my knowledge. After hours on the phone with the **** I have submitted my fingerprints and received an email from them stating that I have no record at all. (I asked for all criminal records, a rap sheet). They repeatedly told me truthfinder was a third party company and full of inaccuracies and scams. Why is truthfinder making these false claims?Truthfinder
Date: 03/18/2024
Dear *******************************,We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use, ************************************************. We therefore encourage you to use a report as a starting point and perform any additional investigation you deem helpful for your purpose.Because we are unable to modify information listed in a report, you can choose to have your report permanently removed from the TruthFinder website, using our ******************* located here, ******************************************. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support
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