Reviews
Customer Review Ratings
Average of 460 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRobert A
Date: 03/23/2023
1 starRobert A
Date: 03/23/2023
Tried paying with debit card didnt work. Card works everywhere else. Theyre digging for personal info. Bunch of crocks.
Truthfinder
Date: 03/25/2023
Dear ***********************,After further investigation, we have confirmed the account with TruthFinder was never established due to an unsuccessful payment. No monthly membership fees have been charged to your card you attempted to use to enroll. We have unsubscribed your email address from receiving emails from TruthFinder. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromRILEY G
Date: 03/23/2023
1 starRILEY G
Date: 03/23/2023
I signed up for a month's service. About 2 weeks later they charged my card for another month, and when I called about it, they said "Too late, the charge already went through." Do not trust them!Truthfinder
Date: 03/24/2023
Dear *****,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromJule E
Date: 03/23/2023
1 starJule E
Date: 03/23/2023
Based on inquiry and accuracy. I thought I would look up my brother J.B.E.Their accuracy leaves a lot to be desired.Their search finds him alive and well, 67 years old, in *********, ******. I am his younger sister, and I am 62.???Problem, he died in *********, ******, January 6, 2009. Age 53. His ashes were transported home to ******, *****.He went to ********* because ****** is a right to die State and he wanted to have his choice. He was terminally ill.I would not purchase any product based on this.Respectfully,*********************Truthfinder
Date: 03/24/2023
Dear ****,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.After a thorough investigation, we were unable to locate an account with the information provided. In order to meet these expectations, we request all applicable information listed below:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The Paypal email address or Paypal Transaction ID number Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,TruthFinder SupportReview fromBrandon U
Date: 03/22/2023
1 starBrandon U
Date: 03/22/2023
The website will initially tell you things like "we found ******************* is on a government watchlist" and then you pay for the service to figure out how/why ******************* is on watchlist only to find that it was a lie to get you to pay for the service. Don't believe what the website told you it found prior to payment. Wasted money on false claims from this website.Truthfinder
Date: 03/23/2023
Dear *******,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.We have issued a full reversal to this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,TruthFinder SupportReview fromDane W.
Date: 03/21/2023
1 starDane W.
Date: 03/21/2023
I had one question - The discharge date of a World War 2 Navy *********** led me to Truthfinder's 'FREE' military records search. And 'FREE' turned into $28 a month - Cancel anytime. Paused to check reviews and glad I did! Slim chance they had my answer and reviews here show cancellation of those $28 monthly charges to be difficult at best! Thank you BBB!Truthfinder
Date: 04/03/2023
Dear ****,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.We would like to assist you with canceling and refunding your membership, but unfortunately, we were unable to locate an account with the information provided. In order to meet these expectations, we request all applicable information listed below:The first and last name used on the accountThe email address registeredThe first 6 and last 4 numbers of the card usedThe Paypal email address or Paypal Transaction ID numberPlease do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,TruthFinder SupportReview fromJack D
Date: 03/20/2023
1 starJack D
Date: 03/20/2023
Waste of money and time. I know more about people than this agency can find. Always looking to sell more service. Totally worthlessTruthfinder
Date: 03/21/2023
Dear ****,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,TruthFinder SupportReview fromJulie T
Date: 03/19/2023
1 starJulie T
Date: 03/19/2023
Horrible data base! Some accurate info but a lot of inaccurate info with similar names and transposed info. I hope no one takes this sight seriously for it could damage a lot of peoples reputations.??Truthfinder
Date: 03/20/2023
Dear *****,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,TruthFinder SupportReview fromWilliam G
Date: 03/19/2023
1 starWilliam G
Date: 03/19/2023
Truthfinder ***** big time very dissatisfied cost me another ***** to unsubscribe, said they can find x spouse NO! plus very difficult to navigate threw. I'll never recommend this site to anybodyTruthfinder
Date: 03/20/2023
Dear ***************************,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.We have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,TruthFinder SupportReview fromAlicea Y
Date: 03/19/2023
1 starAlicea Y
Date: 03/19/2023
This is nothing but false advertising bullshit! Its a Scam completely! A big WASTE OF MONEY! IF I COULD GIVE ZERO STARS, I WOULD! NOT ONLY IS IT A WASTE OF MONEY BUT ITS ALSO A HUGE WASTE OF TIME! WOULDN'T RECOMMEND TO ANYONE, EVEN IF MY LIFE DEPENDED ON IT! NO USEFUL INFORMATION! ************ NEEDS TO BE SHUT DOWN & PUT OUT OF BUSINESS IMMEDIATELY!Truthfinder
Date: 03/20/2023
Dear *********************,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.We have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,TruthFinder SupportReview fromBonnie J
Date: 03/15/2023
1 starBonnie J
Date: 03/15/2023
I used these guys ONCE and CANNOT get them to stop auto renewing!!!! Thank goodness for PayPal because they have had credit my account SIX times! They also go under Been verified. I wish I could give them a negative six for each time!Truthfinder
Date: 03/16/2023
Dear ******,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to ******************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels. As a courtesy, we have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.