We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sporting Goods Retail

Road Runner Sports Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Reviews

This profile includes reviews for Road Runner Sports Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Road Runner Sports Inc has 52 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.03

    Average of 70 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Lee M

      Date: 02/14/2023

      Today I bought a total of 5 shoes. The sales employee tried to sell rewards membership telling my friend and I that it was only $4.00 more for up to 20% off. She mumbled when I repeated it. Then I read all the reviews and most complain of being charged VIP membership without permission or warning. I looked at my receipt, and ****, the rude and unhelpful employee charged me $19.99 without my knowledge and completely misleading me. False advertisement fraudulent misrepresentation. The attorney state general takes this serious. I had a witness that I was told $4,00 for the membership discount, and i was charged more like all the others in the reviews. I see others on the review were even charged every year without warning. I'm a disabled senior and I feel taken advantage of. None of the staff was helpful, which is rude when I asked numerous times and it's obvious I'm disabled. My doctor referred this store, it use to be good years ago, not now. They really need to be investigated. This seems to be a pattern.

    • Jeremy K

      Date: 01/20/2023

      I am also a victim of the **** Auto renew" except for the fact that I haven't bought anything from them for YEARS and after this I'm warning all of my friends and family that this is right up there with ***** Fargo. My guess is that they noticed they had a credit card on file for me and decided I wouldn't notice. I confirmed the last purchase I made with them was 2013!!! I'm going directly to my credit card company and reporting it as an unauthorized transaction to get the charge reversed and strongly suggest you check with them to see if they have ANY of your personal info or credit card on file and ask them to remove it (also scrub anything you see in your online account). No wonder they have an "F" rating.

    • Steele B

      Date: 01/17/2023

      The membership plan should be avoided. Despite being told I could cancel, which I did, my credit card was charged anyway. I went in to the store (**********) and they assured me my account would be credited and the manager would give me a call. Neither happened. Avoid the subscription program at all costs!

    • Mike B

      Date: 12/29/2022

      They automatically charged a yearly membership fee twice without my consent or a heads-up and they would have charged for additional years if I hadn't realized what was going on and called them to cancel my membership. Don't patronize them. There are plenty of better stores that do what they do.

    • Mary H

      Date: 12/05/2022

      Road Runner Sports *** Family Awards is a SCAM!!I bought shoes from Road Runner 5 1/2 months ago. I signed up for the *** Family Awards Program to get free shipping because it was advertised in large letters as FREE. There was nothing in the signup process indicating that I would be charged a renewal fee at a later date. 5 1/2 months later, they charged me $50 to renew this "free" membership. I can cancel it and have them refund a prorated fee by logging into my account, but I do not have a password. I keep submitting my email to reset my password, but they never send a reset password. Then, I went to their site to read more about the membership. It's still advertised as free, but intentionally hidden in the **** they say it is $40 a year. This is intentionally deceptive. I will never do business with Road Runner Sports again!

    • Mary C

      Date: 11/04/2022

      I just found out I have been charged a yearly membership fee for a purchase back in 2015. I think at the time I became a member to get a discount. I do not think that at the time I had to pay a fee. Apparently they kept my credit card number and have charged my credit card now annually for 7 years. My husband pays the bill and never questioned it. BEWARE!!!!!!!

    • David B

      Date: 10/19/2022

      I think they run a scam with their annual membership.

    • Ben C

      Date: 10/15/2022

      They have you sign up to be a member to get an initial discount on your purchase there, then sneakily continue to charge your card yearly until caught (with ever higher rates). No emails were sent to alert the buyer of what they were up to. This sleazy business practice needs to be shut down!

    • Rachel K

      Date: 10/08/2022

      Whatever you do- do NOT sign up for their membership! It is a scam! I received a charge for $70 out of the blue. Havent shopped with them in 4 years. They claim I have a membership, yet they also admitted I didnt have an email on file, so there was no way for them to have possibly communicated this membership renewing. I am furious.

    • Dan Y

      Date: 10/07/2022

      First and last customer. I will NEVER do business with ********************** again and highly recommend the same to anyone. You will save yourself the headache and frustration of dealing with the issues that will arise from a poorly operated business. Ended up being charged multiple times for one item and spend multiple phone calls and hours of time trying to obtain a resolution. Even after the resolution, a pending charge sat on the credit card for almost a month after being told it would fall away. On top of all that, I ended up being sent the wrong color shoes. Plus the shoes I ordered did not seem the typically fit for the brand and style they are, As a runner, I know how the New Balance 880 shoes should feel and the pair sent did not feel right. Avoid this company at all costs!!!

    Road Runner Sports Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.