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Business Profile

Appointment Setting Service

StyleSeat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appointment Setting Service.

Important information

Complaints

Customer Complaints Summary

  • 251 total complaints in the last 3 years.
  • 66 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 1st, I booked an appointment on StyleSeat with a stylist who never confirmed my appointment. On the day before my appointment which is 11/03/22 I called to confirm the appointment and thats when I was told by the stylist that her StyleSeat app is not working and that she cant get the money or access her account to cancel the appointment. So, I needed to contact StyleSeat which I did multiple times. Not only do they not have a customer service number but no one to contact anyone. On the day of my appointment, I noticed I was charged $300 for nothing in addition to booking fees. So I will like to have all my money refunded back . I dont understand how a company runs without a customer service number or agents to assist people when needed.

    Business Response

    Date: 08/15/2023

    Hi Chioma! Were so sorry to hear you had this experience. Due to the number of inquiries we receive and their complexities, we are able to best support our community through email. Weve looked into this for you and see that you were able to get in touch with our Support team regarding these concerns. We can confirm that you were refunded $300 and the dispute you filed for your booking fee with your bank was resolved in your favor. Weve attached a screenshot for your reference. If theres anything else we can help with, feel free to reach back out! Thank you for being part of our community!

  • Initial Complaint

    Date:10/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an appointment to have my hair retwisted on October 3,2023 with **************, the amount would be $96. The instructions were for me to send an email with the hair length and her number was also listed so I sent the email and texted her asking about the address. In total I called her around 15 times up until the time of the appointment. The phone number never rang and went straight to voicemail. Her mailbox was also full. I sent numerous emails to StyleSeat explaining the situation and the responded that the stylist claimed I did not show up for the appointment and therefore I have to pay the entire cost of the appointment. I think this was very unprofessional on the part of the stylist and I also felt disregarded by StyleSeat as a customer and felt there was no other recourse but to bring this to the BBB.

    Business Response

    Date: 11/09/2022

    Hey ******, 

     

    It looks like you were charged because you were a no-show to this appointment. We've attached proof of the no-show.We're also seeing that this Pro had all contact information displayed on their page, including their address. We've attached proof for your reference.

     

    Thanks!

  • Initial Complaint

    Date:10/22/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a stylist with StyleSeat. I drive 34 mins to my client last night and serviced her for 2 hours. She then paid $160 from her card on to StyleSeat. When I got in my truck to deposit the funds it said my deposit was only for $14. Here it a next day and they have yet to give me my money I worked hard for. You submit a support ticket and they respond weeks later! I want my money that I worked hard for NOW!! Its really discouraging as an artist to stay loyal to a platform that doesnt even have the decency to have a **** customer service number for the professional especially when your playing games with people money!!

    Business Response

    Date: 11/09/2022

    Hey there, 

     

    It looks like you did receive payment and you received the full deposit. We've provide proof of this and proof of our response. Please reach back out to us directly if you have any

     

    Thanks so much!

  • Initial Complaint

    Date:10/19/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Style seat took ****** off my card without my permission after booking my hair appointment for 10/21/22. I contacted my stylist and she doesnt see the funds. I need my money back.

    Business Response

    Date: 08/15/2023

    Hi ****** Were sorry for the confusion related to this charge. At the time this appointment was booked, there was a temporary authorization on your card for a slightly higher amount than your estimated appointment total. The small difference accounted for any changes in the final price of your appointment due to tip, added services, and pricing changes. This was done to ensure that there were sufficient funds for the appointment. In this case, we see that your payment was canceled and the full amount of $222.00 was released back to your card on 10/21/22. Weve attached a screenshot for your reference. If you have further questions or need additional help with this, please reach out to our Support team here; ****************************************************/tickets/new . Thanks for being part of our community!

  • Initial Complaint

    Date:10/18/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It is very heard to reach a customer service rep at ******************. Yes, I have been in contact with someone but following up takes 2 to 3 weeks. They will give you a fix but if that doesn't work then you are waiting again to be contacted. and the company doesn't have a phone number.I,

    Business Response

    Date: 08/11/2023

    Hi *******! Were sorry to hear that youve had difficulty getting help with your concern from our Support team. Due to the number of inquiries we receive and their complexity, we are able to best help our community through email support. We value your patience and are always happy to assist. If you need additional help after youve submitted a ticket, feel free to reply to the same email which will get you back in touch with the agent you were working with. Thanks for being part of our community!

    Customer Answer

    Date: 08/11/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:10/18/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a professional with StyleSeat. The company has ridiculously crazy marketing schemes as far as even if I can prove I found my own client and gave them my link to book they still charge me and say that person already had an account so they take a percentage of my pay. They also wont let me update my bank card to pay my subscription fee saying that the billing address is not correct. Ive emailed them for 2 weeks about this with no return email, they stopped my clients from being able to book and therefore have cost me so much money. This company is a SCAM!

    Business Response

    Date: 10/31/2022

    Hey ***, we're so sorry that you had this experience. Sounds like there's a bit of confusion about how our features work. If we incorrectly marked a client as sent by StyleSeat, you can change that with a click. Also, we took a deeper look into this and we didn't see that you reached out to us at all. We've attached a screenshot for your reference. If you need assistance, please reach out here: https://styleseat.freshdesk.com/support/tickets/new and we'd be happy to check it out! Thanks so much!

  • Initial Complaint

    Date:10/17/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Booked two haircuts on StyleSeat on 10/09/2022. Paid booking fees. Reached out to 1st ****** because I needed to get more information about a service I selected. I received zero response. Additionally, when time neared for the appointment, I received no information about location to the actual physical site. I tried calling, texting, and emailing. Because I had a concern for safety and sensed fraudulent activity, I cancelled the appointment. I need a refund for the booking and cancellation fee.The second appointment I booked did not have a physical location. I called and texted at the appointment time and supposed location. I was charged a booking fee and full service amount.WWW.STYLES* IMMACKULAT HTTPSWWW.STYL ** ** Posted on October 9, 2022 at 2:28 PM Debit: Signature purchase from VGWSXKLEPYJKGTE WWW.STYLES* IMMACKULAT HTTPSWWW.STYL ** ** ($3.00)WWW.STYLES* ****** CUT HTTPSWWW.STYL ** ** Posted on October 9, 2022 at 8:35 PM ($30.00)LKT5YUVWMVF0BNS WWW.STYLES* ****** CUT HTTPSWWW.STYL ** ** SS* BOOKING FEE STYLESEAT.COM CA US Posted on October 9, 2022 at 2:28 PM ($1.00 x 2x)ICWCCVIG8JVLURH SS* BOOKING ************************************

    Business Response

    Date: 08/15/2023

    Hi ******** Were so sorry to hear you had this experience. We need some additional information from you and are seeing that you havent reached out to our team about this issue. Please submit a ticket here; **************************************************************** and mention BBB reviews. Our team will be happy to help! Thanks!

  • Initial Complaint

    Date:10/15/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This app is not allowing me to get deposits at my bank. I keep getting an error message for the same account I used before. *** actually tried adding two different accounts. I still keep seeing that I need to update my bank info. I dont know what other way Im supposed to get my money after doing a service so I cant even use this app anymore and customers want to book. I cant even resolve this problem with a person! Ive only gotten computer generated messages in email.

    Business Response

    Date: 08/15/2023

    Hi ****** Were so sorry to hear you were having trouble receiving your payouts. Weve looked into this and see you reached out to our Support team and were able to get assistance with this issue. As they mentioned, when sensitive information is updated on your account a temporary hold is placed to help protect you from fraudulent activity. Were sorry for any inconvenience this may have caused. If you have any questions or need more help, please reach back out to us. Thanks for being part of our community!

    Customer Answer

    Date: 08/15/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:10/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    StyleSeat debited funds from my debit card which should not be in their records. I have only authorized them to utilize my credit card for payment. Not only did they use an unauthorized form of payment which is fraud they did charge my credit card for the same payment twice. In total a 50 haircut for my son is $146 dollars that I now have to sit and dispute. They dont offer any way to contact them on their app to remove all of information from their systems. I dont trust how they can take money from an account I have not provided to them

    Business Response

    Date: 10/31/2022

    Hey there! We're so sorry that you had this experience. We took a look and did not see that you reached out to us about this. Also, we aren't able to charge any card that isn't on file. We would love to look into what happened here. Please reach out here: https://styleseat.freshdesk.com/support/tickets/new and we'd be happy to help! Thanks so much.

  • Initial Complaint

    Date:10/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have messaged StyleSeat numerous times over the past couple of days over different platforms, just for me to never receive a response. StyleSeat processed the charge as if I received the services and I begged them to cancel the pending charge before it went through. Now I am out of almost 200 dollars. Someone needs to not only remove scammers from using certain platforms when handling money. But this app also needs to close as it does not protect its consumers. Ridiculous

    Business Response

    Date: 10/25/2022

    Hey Armani, 


    Thanks so much for your patience while we worked to assist you. Looks like we issued you a refund 14 days ago. We've attached a screenshot for your reference. You're all good to go! 

     

    Thanks so much!

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