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Business Profile

Appointment Setting Service

StyleSeat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appointment Setting Service.

Important information

Complaints

Customer Complaints Summary

  • 251 total complaints in the last 3 years.
  • 67 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2022

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date/time of Service - October 7, 2022 at 7am Stylist - Destiny - StyleSeat- She Weaves My appointment was set for this morning at 7am. When I arrived, at 7am to the business, lights were off and the entry door was locked. I knocked on the door and did not receive a response. I went back to my car I notice that Destiny sent a text message saying that she needed to change my appointment to 7:30. I responded, okay but I could not go past 30 minute late. 7:38 I text Destiny, no answer. I then try knocking on the door again, thinking that maybe she didn't hear my knock, I knocked harder. No one responded. Nor did she respond to my text. Approx., 7:45 I call and a very annoyed Destiny answers the phone complaining that I was :"banging on her door" and that I was being disrespectul, 47 minutes late, to a dark building with the doors looked! She spoke over me as I tried to explain that was not the intent, she continued to yell with quite frankly, an astonishing tone (as if I were a child almost). I could not get a word in, at this point it is almost 50 minutes past the time of my appointment! The conversation was so heated I had no choice but to hang up and did not feel safe to have this person whom I never met, under these circumstance provide hair stylist services 50 minutes late!10 minutes later, Destiny charged my chard for cancellation services??? $25 I had to pay in advance, as to not be late or a penalty would be assessed plus $87.50. A total of $112.50 for services that I did not receive, under a policy she set in place and violated. I reached out to StyleSeat customer support. They asked for the name of the stylist, which I provided to no avail. I have provided correspondence, receipt of charges and text messages sent back and forth. This experience was truly shocking and unlike anything I have ever had from a hair stylist.I would like a full refund to my account.

    Business Response

    Date: 10/25/2022

    Hey ****, 

     

    We're so sorry that you had this experience. We've issued you a full refund and attached a screenshot for your reference. We hope that you'll give us another chance to deliver a quality professional to you in your area. We really appreciate hearing your feedback. Thank you so much and please let us know if we can help with anything else.

  • Initial Complaint

    Date:10/07/2022

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,On September 30, 2022, I searched for silk press hair stylists near me, upon which styleseat recommended a list of stylists they claimed were in close proximity to me. For perspective, I live in ********, ********. I was pleased that I was finally able to find a stylist, (***************************/ **********) and I hurriedly booked for her last same day slot of 4:00-5:00 pm. While booking, they added a 25% increase to her usual charge and I still ended up proceeding because I really needed a stylist. It was after I booked that her actual location of Brooklyn, ******** came up. This is approximately 7 hours away from my location. I immediately cancelled the appointment in disappointment because StyleSeat claimed the stylist was near to me. Now, I was just going through my card statement to see a charge of $65.84 from StyleSeat and $3.46 booking fee. I feel scammed. I did not receive a service. The appointment was canceled immediately after booking because I noticed that the hair stylist was extremely far away, contrary to what Style seat claimed. This is very discouraging for me to ever book anything else through Style Seat. This was my first experience and a terrible one. I would like a full refund of everything that I was charged because the appointment was immediately canceled upon the grounds of the misinformation which was communicated to me by Style Seat.

    Business Response

    Date: 10/25/2022

    Hey ******,

     

    We're so sorry that you had this experience. Just to clarify, you can see the location of each Pro simply by visiting their profile. It's always visible on their profile, before and after you book the appointment. Also, as you scroll through our search, the location radius widens around your area. There's a map to depict this as it happens. We encourage you to check out the address listed on the profile before booking with each Pro. Looks like we've issued you a refund. We've attache a screenshot for your reference. You're all good to go. Thanks!

  • Initial Complaint

    Date:10/04/2022

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used style seat to book 3 appointments with ********************* she asked information about the styles that I wanted then proceeded to ask for the deposit for all 3 appointments. This conversation occur through text on Monday September 26th. The appointment dates was scheduled through Style Seat and text confirmation. The schedule dates was Thursday September 29th and Saturday October 1st. I was given a fake address *************************************************** (a vacant house). When I arrived at the house I knocked on the door and rang the doorbell and stayed for a long time but no one came to the door. It was obvious to me that the house was empty. I called and texted the number that I communicated to her through text but I did not get a response or answer. One I realized that I was scammed I immediately cancelled my daughters' appointments with her for Saturday. Later that day I called the number from another line and which she responded by text. I asked why did she scam me and I had a death in the family that I needed her services for. Her response through text was Ok. I did inform her that I was going to file a police report and again her response was just **. I do have copies of the entire text conversation.$250 was sent to Cash app Hair Girl as a depot for 3 appointment number ********** original cashapp Shasha(funds did not go through on this cashapp, so she gave me the one above)

    Business Response

    Date: 08/15/2023

    Hi ****! Were so sorry to hear you had this experience with a professional on our platform. We are passing the details you shared with us on to our Compliance team so they can investigate this further. Regarding the deposit you paid your professional, since the payment was not completed through StyleSeat we unfortunately are not able to issue a refund. StyleSeat only provides the software for professionals to run their business. Professionals list their services, accept online bookings, and decide how they want to charge or not charge for a service. 

    In our Terms of Service:

    "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any ******* Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to ******* Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."

    Heres a link to our Terms of Service; ****************************************** if youd like to review them more. If you have any questions or need additional assistance please reach out to us here; **************************************************************** and our Support team will be happy to help! Thanks!

  • Initial Complaint

    Date:10/02/2022

    Type:Sales and Advertising Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    StyleSeat closed my account and I had ***** in my account and I cant access my funds. Im not sure whats going on.

    Business Response

    Date: 08/15/2023

    Hi Allycia! Were sorry to hear you had this experience. Weve looked into this for you and see that youve been in contact with our Compliance team related to this concern. If you need further assistance, please reach back out to us. 

    StyleSeat's Terms of Service are outlined below:

    "StyleSeat reserves the right, in its sole discretion, to terminate your Subscription, Account, or use of the Services, if you violate these Terms of Service, or for any reason or no reason at any time. We may also suspend your access to the Services and your Account (including the funds in your Account) if you (a) have violated the terms of these Terms of Service, any other agreement you have with StyleSeat, including without limitation the ****, or StyleSeat's policies, (b) pose an unacceptable credit or fraud risk to us, (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct or (iv) for any other reason in StyleSeat's sole discretion. This includes the right to modify or terminate any Subscription prior to the end of any pre-paid period." 

    Heres a link to our Terms of Service for Professionals; ************************************************************ if youd like to review them more. Thanks!

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have done business with StyleSeat for over 10 years. And here lately they have had some really nasty practices of stealing the stylist money. From January until almost July they have stolen almost over $1000. I have documented proof that clients paid and I did not receive my monies. A customer paid $119 for a service and ****************** has only given me $77. Please be aware when doing business with them.

    Business Response

    Date: 08/15/2023

    Hi ******! Were so sorry to hear that youve had this experience with StyleSeat. Weve looked into this for you and see that you reached out to our Support team regarding this concern. As they mentioned, when StyleSeat sends you a new client through our Marketing Program there is a one time fee taken from the first appointment for each new client. The marketing fee for your client, *****, was transferred back to your account on 10/03/22. If we ever accidentally mark one of your clients as a new client, please click the link in the appointment details that says NEW CLIENT FROM STYLESEAT and then choose REQUEST A CORRECTION. A member of our Support team will always be happy to assist in rectifying these situations for you. If you have questions or need more help, please feel free to reach back out to us. Thanks for being part of our community!
  • Initial Complaint

    Date:09/18/2022

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked an appointment for October 1st with a stylist. A small fee was charged to my card for booking the appointment. I went back on several days later to find the stylist phone number to ask a questions regarding my daughters hair and I found out that I could no longer find the stylist or my Appt. I reached out to StyleSeat regarding my issue. Several emails later they still cannot find the appointment. They asked for the last four digits in the card number that I used and then they stopped communicating. I want to make sure that I am not charged for a service that I am unable to receive because I am no longer able to find the stylist or their location. I want StyleSeat to communicate whats happening as opposed to delivering inconsistent emails that in return yield no results.

    Business Response

    Date: 10/07/2022

    Hey there, 

     

    Thanks so much for your feedback. It looks like we responded to you twice. I've attached a screenshot for your reference. 

     

    Thanks so much!

  • Initial Complaint

    Date:09/17/2022

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 16 Sep 22 I reached out to a stylist via text to ask if a next day appointment was available. She reached out immediately and said she had several openings but needed payment first. That should have been a red flag but have used the website in the past several times with not issues. Once the money was issued she stop responding and would not disclose her location. The scammer should not be allowed to scam people. Im requesting a refund and her removal from the website. See attachments

    Business Response

    Date: 09/23/2022

    Hey *******! 

     

    It looks like you reached out to us and we confirmed that you were not charged through StyleSeat. We've attached a copy of that message here. Please let us know if we can help with anything else, thanks! 

  • Initial Complaint

    Date:09/16/2022

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/9/22, $135 I ordered a semi/demi color treatment from *********** on StyleSeat. The cost is $115. I have consistently paid this price, and last did in Aug 2022. StyleSeat requires that consumers select the exact service they want from a menu provided by the stylist and you have to upload a credit/debit card for payment. The stylist operates all financial transactions solely via StyleSeat. I later checked my emails for my StyleSeat receipt, expecting to see my $115 receipt, however, to my shock and dismay, the receipt totaled $135 with a service that I did NOT order, "basic color." I have never chosen this and didn't even know what it meant. I immediately reached out to the stylist via text to find out what 'basic color' was and to express that the upcharge was unexpected. The stylist went into the StyleSeat platform AFTER I exited the business and changed my service which gave her a higher fee. I had no knowledge of this activity until after I checked my receipt. Because StyleSeat allows stylists to alter service orders and take immediate funds without prompting a change notification to the client for confirmation, I am requesting that StyleSeat only refund the upgrade charge of $20. I reached out to StyleSeat, but they are not refunding the money because the stylist is not admitting the truth. The StyleSeat platform puts consumers at the mercy of whether a stylist is honest or not? I have proof and StyleSeat has my account activity as well. StyleSeat can see what service I ordered all year. It's the same service, same price. This month, the stylist changes my service without my knowledge or approval and decides behind my back that she wants more money in her pocket? No!!! It's not ethical, moral, or legal. StyleSeat's flawed platform puts consumers at a gross disadvantage. This loophole of requiring a credit card to sit on file and open access for stylists to change orders to what THEY want is a recipe for class action. I want the $20 that was taken from me.

    Business Response

    Date: 09/23/2022

    Hey there, 

     

    Thanks for reaching out and we're so sorry that you and your Pro aren't agreeing. Because the service was completed, we're not able to issue a full refund on the Pros behalf. We reached out to you and your Pro so that you guys could talk this out and it looks like you were able to speak to them about how you felt. We're so sorry that we aren't able to issue a refund on their behalf. Thanks! 

    Customer Answer

    Date: 09/24/2022

     
    Complaint: 18038865

    I am rejecting this response because: As explained to StyleSeat and the stylist, the $20 was taken from me without authorization. This is theft. Taking money and trying to justify it after the fact does not make a theft suddenly legal. I have supplied proof that I reached out to the Stylist to question the unauthorized charge.  StyleSeat has multiple complaints about this type of issue, I am not the only one. To have a system in place where a sytlist can manipulate charges behind the backs of clients and 'get paid' with the backing of StyleSeat is illegal. If YOU were in my shoes, there is no way that YOU would take something like this lying down. StyleSeat is co-signing unscrupulous business practices that takes advantages of consumers. Brushing this under the carpet is NOT the answer! If StyleSeat is not going to refund me the unauthorized $20 that it took from my bank, I will have no choice but to escalate my complaints. I never set up automatic payments from my bank. I have been taken advantage of as a senior citizen, and I am certain that there are even more victims by StyleSeat and stylists that use the platform who have not come forward or feel afraid. That is not me. I will speak out. I am, again, demanding a refund of the overcharge which was NOT authorized.


    Sincerely,

    *************************

  • Initial Complaint

    Date:09/16/2022

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a appt with cocoa stylez llc on styleseat on 09/15/22 and she never responded. Text, or called . So today the appointment was supposedly be for today 09/16/22. I canceled it because no communication. So I checked my **** and this stylist charge me $55.00 I immediately became ****** because you didn't do anything to charge me I also felt that she knew she was going to stand me up. If I'm not refunded I will be disputing this with my bank.

    Business Response

    Date: 09/23/2022

    Hey Fafa, 

     

    Thanks so much for reaching out and we're so sorry that you had this experience. Looks like we issued you a refund and you're all good to go! We've included a screenshot for your reference. Thanks so much! 

  • Initial Complaint

    Date:09/10/2022

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent the ****** an email per his request of how I was charged multiple charges on my credit card. He would charge me sometimes $30 and the haircut was $25. I would tip him in $5 cash and he told me that he would adjust the price when he closed me out. I see that this was not done. I would bring it up in person but he was always busy or limited to what he could do on his phone. Please see the enclosed attachment with the charges of $30 and see where I am charged multiple times on the same day a service was rendered i.e. 2/15/22 (billed seven times) and 4/19/22 (billed two times). The ****** told me to contact StyleSeat to see why I was billed multiple times.Days where I was billed $30 instead of $25 are as followed: 1/4/22; 1/11/22; 1/17/22 ; 1/18/22 (shouldn't have been billed as I was charged the day prior on 17th) billed twice should only be billed once. 6/28/22 there is a $30 charge.7/5/22 there is a $30 charge.

    Business Response

    Date: 09/23/2022

    Hey Shylonda, 

     

    We're so sorry that you had this experience. Looks like we've confirmed that you were issues a full refund. You're all good to go! Please let us know if we can help with anything else!

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