Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a 49.00 deposit towards my hair style. ****** said the 49.00 would not go towards my hair. My hair style was 160.00 I paid 49,00. 49.00 was supposed to be taken off of 160.00. Also her address was at a business location that was listed on Stule seat website. She told me. She doesn't have a business. But instead she has to come to your houses I feel uncomfortable with someone coming to my house which on her website states she has a business in ********** ** ***** ****. So she is getting 160.00 +49 from me. No I want my 49,00 back into my account. ****** isn't an honest hair styler.

  Business Response

  Date: 01/02/2025

  Hi Stephanie!

  We're sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and see you were able to get in touch with our Support team about this concern. They were unable to find a charge related to this appointment and requested more information from you if you are seeing a charge on your end.

  Please respond to the email you received from our Support team with the requested information and we'll be happy to provide further assistance. Thank you!

• Initial Complaint

  Date:12/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve tried contacting this business after receiving harassing phone calls on their site after I swear I’ve deleted my account on years ago. I haven’t even been on this site in years and all my personal info is on here exposed to the public

  Business Response

  Date: 01/02/2025

  Hi Bianca! 

  We're so sorry to hear you're having this experience. We've taken a look and see that the account registered under the email address you provided was canceled several years ago and is no longer active. We also did a quick search under your full name and see no active accounts.

   

  Please let us know if there's anything else we can help with.

• Initial Complaint

  Date:12/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/11/2024, I was referred to a Professional on StyleSeat. I received a text message from StyleSeat with a $50 discount for first time clients. I also noticed the promotion on their app when I scheduled my appointment for the first time with this Professional. I scheduled my appointment for 12/16/2024 with ****** ******. Things went great. I asked her why the $50 wasn't deducted from the total. She wasn't aware of StyleSeat promotions and suggested that I reach out to them. I paid her for the services and left.Later, I emailed StyleSeat and explained I was a first time client and the $50 discount wasn't applied. I asked for a refund to be credited to my card. The StyleSeat representative said they can't refund me after the fact. No explanation for what I did wrong in the process to prevent the discount from being applied. She said, "I'm sorry that we are not able to issue a refund for the $50.00. You can utilize the discount for a future appointment with another professional in your area." I don't want to use it for a future appointment. I want my $50 back, now!This appears to be a SCAM OR FALSE ADVERTISEMENT by StyleSeat. The dismissive and incomplete response was unacceptable.

  Business Response

  Date: 01/02/2025

  Hi *******!

  We're sorry to hear you had this experience. The promotion you're referencing is only available for Professionals that you have not interacted with previously, which may have caused the discount to not apply for this appointment. 

  If you would like to take advantage of our incentive program with a new professional, please feel free to use this link to find a professional in your area that offers this discount: ******************************************************************************

  We apologize for any confusion or inconvenience. If you need further assistance, please reach back out to us. 

  Thank you!

   

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22715475
  
  I am rejecting this response because:

  You are stating, "The promotion you're referencing is only available for Professionals that you have not interacted with previously, which may have caused the discount to not apply for this appointment."

  As I mentioned previously, this was my FIRST time interacting with this particular Professional. As a result, based on your statement I was/am entitled to the discount. Please issue the discount to me. 

  Sincerely,
  
  ******* ********

  Business Response

  Date: 01/03/2025

  Hi *******,

  We apologize for any confusion. While you may not have had an appointment with this Professional in the past, if you had previously viewed their profile, favorited them in your account, clicked their booking link, or other similar actions you would also not be eligible for this discount. 

  At this time, we are unable to issue a refund for this appointment. We apologize for any inconvenience.

  Customer Answer

  Date: 01/03/2025

   
  Complaint: 22715475
  
  I am rejecting this response because the conditions for qualifying for the discount condition to expand. It's pretty much impossible to get the advertised discount.

  I would like for StyleSeat to tell me SPECIFICALLY why I don't qualify for the discount. What did I do to become disqualified? 

  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around 15 Nov 2024, I searched for a hair stylist on StyleSeat while out of town away from my regular stylist for an extended period. I made an appointment with a stylist in *******, **. Immediately after booking the appointment, I received a notification via StyleSeat that the location of the appointment was a private residence. The address provided was in a high crime neighborhood. I immediately cancelled the appointment after learning of the location, within five minutes of booking the appointment. I would not expect a hair salon to be in a private residence, particularly one advertised and associated with StyleSeat. I requested a refund of the deposit charged to my card via the StyleSeat HelpDesk. StyleSeat advised me to contact the stylist directly which I did via the StyleSeat platform. She never responded. I informed StyleSeat that she did not respond and was advised it was not their problem, I trusted StyleSeat to be a reputable platform with professional business owners advertising on the site, I would have never booked the appointment had I known the location was a private residence and not an actual business. Requesting a refund of the deposit of $30 and $9 cancellation fee due to location not being disclosed prior to booking. I believe this practice is intentionally deceptive.

  Business Response

  Date: 12/11/2024

  Hi *********! We're so sorry to hear you had this experience.The Deposit policy your Professional has chosen is non-refundable. Because we are just the software program your Pro uses to manage their business, we have no authority to go into their account and issue client refunds.

   

  In our Terms of Service:
  "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any **************** provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to **************** offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."
  
  
  Here's a link to our Terms of Service if you'd like to review them more; ******************************************

   

  We apologize for any inconvenience. Please let us know if there's anything else we can help with! 

• Initial Complaint

  Date:12/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I I have used our seat for years and never have had an issue with a stylist, but I recently had a stylist do my sons hair and day two of getting his hair done. The braids fell out. I contacted Styleseat and they refused to do anything about it. The stylist wasnt willing to be fair or fix the problem without charging me more money. Their customer service is nonexistent, they only communicate via email. I was never contacted or asked for proof, or even my side of the story. They seem to only side with the stylist because they dont wanna lose them as a client.

  Business Response

  Date: 12/11/2024

  Hi *******! We're so sorry to hear you had this experience with a Professional on StyleSeat. Because we are just the software program your Pro uses to manage their business, we have no authority to go into their account and issue client refunds.
  
  For issues between clients and professionals, you'll need to word with the professional directly; Pros are usually willing to accommodate unsatisfied clients.
  
  
  In our Terms of Service:
  "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any **************** provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to **************** offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."

  Here's the link to our Terms of Service if you'd like to review them further: ******************************************

  We're sorry for any inconvenience this may have caused. Please let us know if there's anything else we can help with!

• Initial Complaint

  Date:12/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hair appointment with TheGlam Kollextion on StyleSeat for the 12th of this December. The appointment was for small knotless braids. I had messaged the stylist numerous times asking if shes able to do the style I wanted, since my hair is shorter on the sides. I received no responses in return. I also needed to know if I needed to bring braiding hair. A week before my appointment, she canceled with no warning prior. Since I thought it was an error, I messaged her asking if it was so. Still no response. By that time, most available days for her were already booked. I had to book a new appointment for that next morning, and texted her via phone number. She saw the new appointment, said hello and asked if I had the hair I needed. I decided not to do the new appointment since its too last minute and im lacking information that shouldve been provided prior. I canceled the appointment less than 24 hours before the appointment and was charged half of the total, which ended up being $150. I asked if the stylist could issue a refund as I did not receive a service. She told me she couldnt because she had no control over StyleSeats refund policies. I then contacted StyleSeats customer support bot, which said refunds are decided by the professional and is out of StyleSeats control. Then I submitted a refund request. I would like a refund for the late fee.

  Business Response

  Date: 12/11/2024

  Hi Kailey! We're so sorry to hear you had this experience with a Professional on StyleSeat. Per your Professional's No-Show Late Cancellation Policy: "You will not be charged if you cancel at least 24 hours before your appointment starts. Otherwise, you will be charged 50% of service price for cancelling with less than 24 hours notice and 100% if you fail to show up at your appointment."

  Professionals set their own No-Show Late Cancellation Policies and have the ability to issue refunds. We see that you were able to get in touch with our Support team about this concern. They have looped your Professional into the conversation and they may choose to offer a refund through the app or provide insights into why a refund may not be issued at this time.

  We apologize for any inconvenience. Please reach back out to us if you have further questions or need help with anything else. Thanks!

  
  

• Initial Complaint

  Date:11/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Styleseat charged $180 to Client
  Client paid $190 including $10 tip
  Styleseat charges 30% for marketing including transaction fee of $5. My portion should have been $157. Styleseat only paid me $130 and kept my remaining payout. This has happened on another transaction different amount different client.

  Business Response

  Date: 12/04/2024

  Hi Sharon! We're sorry to hear about the confusion with your payout. We've taken a look and see you were able to get in touch with our Support team about this concern. As they mentioned in their correspondence, after fees the payout you received is accurate. If you need further assistance, please reply directly to the email you received from our Support team as they are the best resource to help you with this.

  Thank you for being part of our community!

• Initial Complaint

  Date:11/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I uploaded an app Style Seat to get access to hair stylist, nail techs etc . When setting up the account they require a debit account to payment of service and security deposit. So my appointment for 11-04-2024 was cancel by hair tech via phone call the night before the appointment @10 pm ******* ******* called me from her personal phone saying she didnt feel well and could not fulfill my appointment. She then said when the payment posts I will Zelle the money back to you . So that ment she wasnt able to cancel the appointment and the platform,Style Seat was going to allow her to charge my bank card despite the fact that the service was not rendered. I immediately reached out to the platform informing them of what was happening and immediately requested all tender to be refunded the 51$ security deposits aswell as all things charged as a result of the appointment for the hair tech to do my hair . They responded the next business day requesting info . I submitted the info they requested for the refund to take place . They have not refunded the money charged . Through the platform service fees tips and security deposit all charged to my bank Account and the service provider cancelled the night before the appointment. But still had access to my bank account and stared charging me fees for service she never provided. And the platform hasnt refunded or responded to the complaint with a full refund . I fill like a scam is being conducted. Please help

  Business Response

  Date: 11/08/2024

  Hi ******! We're sorry to hear you had this experience. We've taken a look and see you were able to get in touch with our Support team about this concern. They were able to open a refund dispute with your Professional, who refunded you for this appointment via Zelle. 

  Please be aware, StyleSeat is only the software your Professional uses to manage their business.

  If you need further assistance, please reach back out. Thank you!

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a full set of Classic Lash Extensions with ******* ****. I booked this service on the StyleSeat app. I booked a first time promotional offer for $95 however once confirmed the stylist changed the amount to $125. I cancelled the order and requested a refund the same day I booked the service. I would like a refund of my deposit please.

  Business Response

  Date: 11/08/2024

  Hi Brytney! We're sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and see that you were able to get in touch with our Support team about this issue and they opened up a refund dispute with your Professional. Since your Professional declined the refund, we are unable to issue one at this time. Please be aware StyleSeat is just the software your Professional uses to manage their business.

  In our Terms of Service:

  "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any Styling Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to Styling Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."
  
  

  We apologize we aren't able to do more to help in this situation. Please reach back out to us if you have any additional questions. Thank you!

  Customer Answer

  Date: 11/09/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  In the enclosed screenshot, my service total was $95.00. I paid $47.50 THEN the stylist changed the price to $125.00 basically forcing me into the increase. I cancelled and requested a refund the SAME day I made the purchase. 

  
  
  
  Sincerely,
  
  
  
  Brytney E******

  Business Response

  Date: 11/14/2024

  Hi Brytney,

  Since your Professional has declined your refund request, we are unable to provide one for you. StyleSeat is the software Professionals use to manage their business and we cannot issue refunds on their behalf without their consent.

  We apologize for not being able to do more to assist you in this situation.

  Customer Answer

  Date: 11/14/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Brytney E******

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/13 i sent $154.20 to my bank account, this amount was never received! I went back to check and it had been marked as an instant transfer and took the amount down to $152. So I was charged, falsely put instant payout and I still havent received it and here we are 12 days later!!!!!!!! I have emailed them twice!!!! Once I finally got a response you want to know what the email said?! We got your response do you still need help?! Like are you kidding me!!!! No response to my actual claim, no money, and no solution. **************** is horrible, the site in a whole is horrible!!! StyleSeat used to be great now all theyre interested in is making money off of you! I want my money and I want it now!!!! I swear I will never use this website again, I have issues on top of issues with them for the past few years and its not improving. Im sick of it!! This was the final straw and if I dont get my money back by Monday Im filing a lawsuit. Money is the last thing we are going to play about

  Business Response

  Date: 10/28/2024

  Hi ********! We're so sorry to hear you had this experience. We've taken a look and see you were able to get in touch with our Support team about this concern. As they mentioned in their correspondence, you were paid out $152.70 on October 13th which is the $154.23 payout you were owed minus the $1.53 fee for processing your Instant Deposit. This industry-standard fee goes to our payment processor, ******. If you are still not seeing this payout in your account, we recommend reaching out to your financial institution directly with the details our Support team provided you.

  We hope this helps! Please let us know if you need further assistance. Thank you!