Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/13 i sent $154.20 to my bank account, this amount was never received! I went back to check and it had been marked as an instant transfer and took the amount down to $152. So I was charged, falsely put instant payout and I still havent received it and here we are 12 days later!!!!!!!! I have emailed them twice!!!! Once I finally got a response you want to know what the email said?! We got your response do you still need help?! Like are you kidding me!!!! No response to my actual claim, no money, and no solution. **************** is horrible, the site in a whole is horrible!!! StyleSeat used to be great now all theyre interested in is making money off of you! I want my money and I want it now!!!! I swear I will never use this website again, I have issues on top of issues with them for the past few years and its not improving. Im sick of it!! This was the final straw and if I dont get my money back by Monday Im filing a lawsuit. Money is the last thing we are going to play about

  Business Response

  Date: 10/28/2024

  Hi ********! We're so sorry to hear you had this experience. We've taken a look and see you were able to get in touch with our Support team about this concern. As they mentioned in their correspondence, you were paid out $152.70 on October 13th which is the $154.23 payout you were owed minus the $1.53 fee for processing your Instant Deposit. This industry-standard fee goes to our payment processor, ******. If you are still not seeing this payout in your account, we recommend reaching out to your financial institution directly with the details our Support team provided you.

  We hope this helps! Please let us know if you need further assistance. Thank you!

• Initial Complaint

  Date:10/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hair appointment through the app styleseats. I met a young lady by the name of **** ******** on there platform she instructs you roo pay through cash app a deposit of 20 dollars to get your hair done. I did that. She also asked for an additional 20 cause she was having difficulties. I sent the money vis cash app then was blocked by the stylist. Without her doing my hair I tried to reach out to styleseat they refuse a refund

  Business Response

  Date: 10/28/2024

  Hi Tierra! We're so sorry to hear that you had this experience with a Professional on StyleSeat. We've taken a look and see you were able to get in touch with our Support team about this concern. As they mentioned in their correspondence, since you booked and paid for your appointment outside of the platform we are unable to further assist with a refund. All transactions must be paid through StyleSeat in order to assist with a refund. We recommend reaching out directly to your bank/card provider to report this transaction. 

  Our team has escalated all of the information you shared to our Compliance team and they are conducting an internal review of this Professional's account. For privacy and security purposes, we will not be able to provide you with any updates on the outcome of the review, however keeping our community safe is our top priority and we take matters such as these seriously.

  We apologize again that you had this experience. Please let us know if there is anything else we can help with. 

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Style seat is holding funds deposited to my account.

  Business Response

  Date: 10/23/2024

  Hi Rachel! We're sorry to hear you had this experience. We've taken a look and see that you received an Instant Payout yesterday on October 22nd, so you should be good to go!

  Please reach back out to us if you need further assistance. Thanks for being part of our community!

  Customer Answer

  Date: 10/23/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Rachel K***

• Initial Complaint

  Date:10/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Appointment with a stylist on Styleseat: 9/27/24 The stylist Blu from Blu's Elegant Styles in *********, ** took photos of me with the intention of posting them without my consent. I messaged her through her listing on Styleseat to take them down, her response was to terminate the messaging feature, and subsequently she actually posted even more photos that I did not know she took of me. I emailed Styleseat support for assistance, got a reply several days later from someone named ****, who requested a screenshot of the photos of me that were posted, so that she could "assist with removing it." I have not heard back from her, and my photos are still up.

  Business Response

  Date: 10/15/2024

  Hi ******! We're sorry to hear you had this experience with a Professional on StyleSeat. Our team is happy to look into this for you. In order for us to investigate this further and assist with removing the photos, please send a screenshot of the photos you're referencing in the email thread you have open with our Support team. Once they have the necessary information, they'll be happy to help further!

  Thank you!

• Initial Complaint

  Date:10/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked 3 services with a stylist. At 12:17a the day of the appointment the stylist asked could she do the service in the morning or evening. I tried to work with the stylist who then told me of her mother’s illness and made excuses of why she could not do the service. Because I had booked a travel service I even asked to **** to the salon and the stylist declined. I asked for a refund of the deposit and cancellation of the service, stylist never responded and did not show. Styleseat does not have a live customer service or anything in place to deal with scamming stylists.

  Business Response

  Date: 10/07/2024

  Hi RaShanda! We're so sorry to hear you had this experience with your Professional. We've taken a look and see that you were able to get in touch with our Support team about this concern. As they mentioned in their correspondence, we have opened a refund dispute with your Professional to get this taken care of for you. StyleSeat is just the software that your Professional uses to manage their business. StyleSeat has no authority to issue any refunds on behalf of these professionals.

  In our Terms of Service:

  "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any Styling Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to Styling Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."
  

  Here is a link to our Terms of Service if you'd like to review them further: *****************************

  If you need further assistance, please reply directly in the email thread with our Support team and they'll be happy to provide assistance. Thank you for being part of our community!

  Customer Answer

  Date: 10/08/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: although you are a platform, there should be something in place to remove people who are scamming customers to protect them from people preying on them. 
  
  
  
  Sincerely,
  
  
  
  Rashanda W***

  Business Response

  Date: 10/08/2024

  Hi RaShanda! We appreciate your feedback and will be sure to pass it along to the appropriate department for review. In the meantime, our Support team is still working on your refund request and looking into this situation for you. We appreciate your patience.

  Customer Answer

  Date: 10/09/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I am not accepting of the findings in that the stylist did not show up for an appointment. Style seat has a policy listed that informs that if a stylist does not show up or provide a service it is refunded. Style seat is not honoring of its own policy and people should not use a booking service that does not honor its own policy and does not have consumer protection. Legal action sounds like the only step to take.
  
  
  
  Sincerely,
  
  
  
  Rashanda W***

  Business Response

  Date: 10/09/2024

  Hi RaShanda! We're sorry to hear you had this experience. We've taken a look and see that our Support team has determined that we are unable to issue a refund for the deposit for this appointment. This is due to your Professional's deposit policy being posted on their booking page. This deposit is non-refundable and you were made aware when booking the appointment. We are sorry this is not the outcome you were hoping for. 

  If there is anything else we can help with, please reach back out to us. Thank you!

  Customer Answer

  Date: 10/09/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: styleseat policy is still not met. If the refund isn’t given and the person scamming people isn’t removed I will not close my complaint
  
  
  
  Sincerely,
  
  
  
  Rashanda W***

• Initial Complaint

  Date:10/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked in stylseat professional never confirmed with location my card is still charged

  Business Response

  Date: 10/07/2024

  Hi Pamela! We're sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and see that you were able to get in touch with our Support team about this issue. As they mentioned in their correspondence, you were refunded $2.35 for your booking fee for this appointment. We were not able to locate any additional charges related to this appointment. If you need further assistance, please reach back out to us.

  Thanks for being part of our community!

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this company to book an hair appointment. The appointment was on 9/29/2014. The stylist Lala was rough on my head I am still suffering migraines from how tight the rubber bands were. Also in my **** to go home I noticed my hair was already unraveling. By day 2 all of the twists were unraveled. I am not asking for a full refund because she did take her time but I would like a partial refund to have someone to fix my hair

  Business Response

  Date: 10/04/2024

  Hi Kylar!

  We're so sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and see you were able to get in touch with our Support team about this concern. As they mentioned in their correspondence, since we are just the software program professionals use to manage their business, we have no authority to go into their account and issue client refunds.

  Our team did loop your Professional into the conversation to make them aware so that they can issue you a refund at any time.

  In our Terms of Service:

  "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any **************** provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to **************** offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."
  
  Here's a link to our Terms of Service if you'd like to review them further: ******************************************

  Please reach back out to us if you need additional assistance. Thanks for being part of our community!

   

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22372768
  
  I am rejecting this response because:
  I did not receive the correct services. The stylist is ignoring me so I do not believe the response is fair. 
  Sincerely,
  
  ***** ****

  Business Response

  Date: 10/07/2024

  Hi Kylar! We're sorry that there isn't more we can do to help in this situation. If you are unhappy with the quality of the service you received, you'll need to contact the professional directly. Since StyleSeat is just the software that your Professional uses to manage their business, we are unable to go into their account and issue refunds on their behalf. 

  More information on refunds can be found here: *******************************************************************************************************

  We apologize for any inconvenience this may have caused. If you need further assistance, please reply directly in the email thread with our Support team. Thank you!

  Customer Answer

  Date: 10/07/2024

   
  Complaint: 22372768
  
  I am rejecting this response because I already contacted the stylist. And she said I couldnt be given a refund for a style that I was not happy with. 
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transition August 28,2024.
  for a full Sew-In with ****** ******** ** ********** ******* ** *****. I found this professional listed on the StyleSeat website. On 8/28/24 the professional was very late for this appointment. This apointment was for a full hair sew-in which she did not complete. The top and the sides of my hair were very thin so ask her to sew-in more hair since there was plenty hair left. She reluctantly put two small pieces. After sitting for over 5 hours stiff and in pain due to a knee deformity. I left but paid her. Seversl days later I noticed the sew-in was not properly done numerous sections of my hair and scalp were showing. So I texted the stylist above and ask to return for the additional hair to be inserted. She replied three days later references she would but did not. I have sent 10 texts to *** ******** to no avail. *** ******** sent a text on September 15, stating she asked StyleSeat to refund me my $220.00 back they did not. when I made contact StyleSeat they basically said they are not responsible for the professional conduct and referred me back to the stylist for a refund.

  Business Response

  Date: 10/02/2024

  Hi Yolanda! We're sorry to hear you had this experience with a Professional. Unfortunately, since we are just the software that your Professional uses to manage their business we have no authority to go into their account and issue client refunds.
  
  

  In our Terms of Service: 

  "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any Styling Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to Styling Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."
  

  Here is a link to our Terms of Service if you'd like to review them more: *****************************

  We're sorry for any inconvenience. If you need further assistance, please reply in the email thread with our Support team and they'll be happy to help. Thanks!

• Initial Complaint

  Date:09/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was scam. Got there to the hair appointment on time and they said the were coming from the hair store - I will be there in a min- 10 minutes after I text whim the app. She asked for my number to call never called - said they would come in a red car- was sitting by the gate entrance to the apt complex for 45 min no red car came in stoped communication after 30 min I asked where their appt was she said in the back. I drove around back no one was there. Waited 20 more minutes- then all communication ceased when the went to their phone, marked that I was there and got paid. Services were $30 for style and 80 dollars for retwist They added a 90 dollar tip too. never got my hair done. I reached out before I left to file a complaint. Gave her a bad review. Style seat reached out to her and she lied and said this—via the StyleSeat email sent asking her for feedback “— I did in fact meet with her she was very rude when she came into my office talking loud and rude and about what she wanted and did not want to let me wash her hair for service because she did not want ***** ******* in same room that is why she kept texting and talking crazy I just paid out service for inconvenience and rudeness because I had other clients “. That was a complete untruth. Never saw her she had me waiting outside on the step supposedly at her house after driving for over an hour. A total scam.

  Business Response

  Date: 09/16/2024

  Hi Karla!

  We're so sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and see you were able to get in touch with our Support team about this concern. We are able to confirm that they issued you a full refund on September 12, 2024. Please note, it can take 5-10 business days for these funds to process depending on your financial institution. 

  If you need further assistance, please reach back out to us. Thank you for being part of our community!

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday August 10th 3024, I booked an appointment for 3pm with a stylist named **** through StyleSeat. The cost was $250 for an ash honey blond hair color, layered cut and deep conditioning treatment. Styleseat required an appointment hold fee on your credit card. The stylist requested full payment while I was under the hair dryer. She had an automatic gratuity of 20% which would have been $50. At no point was this stated prior to me booking. She proceeds to color my hair a hideous reddish orange color totally not what I asked for. She is yanking my hair and her product is being applied directly to my scalp and its burning extremely bad. I advise her that *** never had a stylist color my hair without foil or apply chemicals directly to my scalp. She was rude and unprofessional. She told me to leave the product on and I told her this is not my first time having my hair dyed. This lady proceeds to styling my hair with plastic gloves on which was weird and tells me that this is the color she styles her eyebrows with. I woke up the next morning to GREEN roots. She goes into HER styleseat account and charged me $250.00 as I told her I was not aware of the automatic 20% tip. I advised her and Styleseat that this was theft as I never authorized her to charge my card and the style she did was not as promised or booked. Ive since filed a dispute with my bank and contacted the states cosmetology licensing board to have an investigation done. I want my money back as I had to pay another stylist the next day to cover the green and style my hair. Dont use this website. They are scammers through and through!! Once you enter your credit card number, its over. They charge what they want and do what they want. A class action lawsuit is necessary as I see this is happening to countless other people.

  Business Response

  Date: 09/10/2024

  Hi ******! We're so sorry to hear you had this experience with a Professional on StyleSeat.

  We've taken a look and see you were able to get in touch with our Support team about this concern. As they explained in their correspondence, since we are just the software program your Pro uses to manage their business, we have no authority to go into their account and issue client refunds.
  
  For issues between clients and professionals, you'll need to contact the Professional directly; Pros are very willing to accommodate unsatisfied clients. The feedback you shared was also passed along to our Compliance team so an internal review of this Professional's account can be conducted.
  
  In our Terms of Service:
  "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any **************** provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to **************** offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."

  Here is a link to our Terms of Service if you'd like to review them further: ******************************************

  If you need further assistance, please reach back out to us. 

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22241606
  
  I am rejecting this response because:

  First of all I fault Styleseat for negligence by allowing stylist to charge clients cards used on their website to secure an appointment. The terms are not made clear concerning stylist tip request, refund policy , ability to draft clients card until AFTER a credit card number is entered.  This is considered fraud, misrepresentation and theft.  Your response pertaining to stylist being willing to fix issues is a flat out lie as proven by the numerous victims posting here and on this scammers 3 Yelp profiles under different fraudulent business names.  Once a fraudster has our credit card number, what would hold them accountable for rendering the services promised other than a lawsuit. And, that should be clearly stated on your websites MAIN page!  I want my stolen money refunded and this stylist removed from your platform to protect other potential victims of her scam! 
  

  The reviews on your site for stylist are bogus.  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/16/2024

  Hi ******,

  We apologize again that you had this experience with a Professional on StyleSeat. We are taking this matter seriously and have conducted an internal review of this Professional's account. However, due to privacy regulations, we are unable to share the specific outcomes of this review, as it pertains to an account that is not associated with you.

  We're sorry there isn't more we can do to help in this situation. If there's anything else we can help with, please let us know. Thank you!

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22241606
  
  I am rejecting this response because:
  Your online portal is a way to rob unsuspecting clients of their hard earned money.  
  

  You allow unlicensed, inexperienced, unprofessional unethical stylist to advertise under false pretense with bogus positive reviews.  Once we input our credit card to reserve an appointment, the fake stylist can do whatever to our hair and charge us whatever through your portal.  That is theft!  And its illegal.  The state of ******* should not allow you to operate.  
  

  This stylist I went to has real horrendous reviews on Yelp under several different salons. Which I found after she ruined my hair and stole my money from my account. I went to that salon suite and spoke with a stylist in another suite and she stated that countless young women come to her to complain about this very stylist.  This needs to stop.  If she is successful in getting money from my account after my bank dispute, I will be suing her and StyleSeat in small claims court in a ******* for the maximum allowed. Its the principle of it all.  
  

  You lie and say the stylist are willing to work with clients, I have not had that experience with ****.  She is a con artist.  And I want my money back!  Period!!!
  Sincerely,
  
  ***************************