Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment with ***************************** on August 26. I paid an initial $50 for a deposit and an additional $130 after services rendered. She marked me as paid, but StyleSeat still charged me an additional $140. She was told by a **** (who works for StyleSeat) that I would have my refund within seven days, that should be Wednesday, September 4, 2024 and I am placing this here to hold StyleSeat accountable.From my understanding, once a client is marked paid, StyleSeat does not have permission to take funds from their account.

  Business Response

  Date: 09/06/2024

  Hi Asheligh! We're sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and see you were able to get in touch with our Support team about this issue. We can confirm you were issued a full refund on September 5th. Please note, it can take 5-10 business days for these funds to settle in your account depending on your financial institution. 

  If you need further assistance, please reach back out to us. Thanks!

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m am a stylist on StyleSeat for quite sometime and have made transactions of client pay with no problem in the pass with the company site. However Sunday August 25th 2024 I did a client she checked out of StyleSeat I never got paid for the service I render to her. I had deposit due to me of 91 dollars and they already took a fee, My payout never came to me. I also have screenshots showing the amount to be deposit to me now as I look now it says zero for the work I render which I didn’t do hair for free. My time and effort went in to doing the child hair. It’s like I’m being scammed out my money. Every time I try to instant pay it wouldn’t work. Now ******** is reading 0 when it was saying I suppose receive my 90 dollars.

  Customer Answer

  Date: 08/28/2024

  I would like close complaint a satisfactory deposit was made.

• Initial Complaint

  Date:08/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked with a professional on their website. The day before the professional asked me what kind of hair did I buy I sent a picture she said what I had was fine. The day of the appointment she asked me how would I like my hair I showed her a picture. Then asked how would I like it executed, I told her whichever method you use to do the style I showed she said okay. When I was done the style was no where near what I showed her in the picture. She pulled my hair so tight that some came out. The style she did came out so I had to take it out the next day. She offered to redo it but I refused because I already had a bad experience. I would like a refund. I’ve contacted style seat multi times with no resolution.

  Business Response

  Date: 08/30/2024

  Hi Brittany! We're so sorry to hear you had a negative experience with a Professional on StyleSeat. We've taken a look and see that you were able to get in touch with our Support team about this issue. As they mentioned in their correspondence, because we are just the software program your Pro uses to manage their business, we have no authority to go into their account and issue client refunds. For issues between clients and professionals, you'll need to contact the professional directly; Pros are very willing to accommodate unsatisfied clients.
  
  

  In our Terms of Service:
  "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any Styling Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to Styling Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."

  Here is a link to our Terms of Service if you'd like to review them further: *****************************

  We apologize for any inconvenience. If you need further assistance, please reach back out to us.

  
  

  Customer Answer

  Date: 08/31/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  They say they cannot authorize refunds. However you take a portion of the money to fund your own platform. I’ve asked on numerous attempts for a refund. Please have your “professional” respond with a 48 hour refund. 
  
  
  
  Sincerely,
  
  
  
  Brittany H***

  Business Response

  Date: 09/06/2024

  Hi Brittany,

  We're sorry to hear you had this experience with a Professional you booked on StyleSeat and are dissatisfied with the outcome of your service. All charges are collected directly by your professional. StyleSeat has no authority to issue any refunds on behalf of these professionals. You will need to reach out to your Professional directly to coordinate a refund. We apologize for any inconvenience. 

  We also encourage you to leave a review for this Professional. For more information on how to leave reviews, please check out this article: ******************************************************************************************************

  If you need help with anything else, please reach back out to us. Thanks!

• Initial Complaint

  Date:08/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Style seat continues to deposit money into an account I no longer have access to. When contacted they took 3 days getting back to me and instead sent me automated messages. $202 was deposited into a unknown account and when I finally got it reversed, style seat held it without giving it to me. There is no phone number to contact and they wont respond back email wise. They have had my money since August 6 and refuse to respond. Next I will be taking legal steps to receive my money back.

  Business Response

  Date: 08/30/2024

  Hi ********! We're so sorry to hear you're having this experience. We've taken a look and see that you were able to get in touch with our Compliance team about this concern. As they mentioned in their correspondence, the account in question has been blocked from any future payouts to prevent this from happening moving forward. Since the deposit in question was already transferred to your account, we are waiting for the bank to reject the funds. We recommend reaching out to your financial institution for further assistance and updates on the rejection of these funds.

  If you have any questions, please reply directly in the email thread with our Compliance team and they'll be happy to assist. Thank you!

• Initial Complaint

  Date:08/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment and paid the deposit, through styleseat. The stylist using their platform cancelled twice & then tried to charge me the full price for a service she never provided. I would like a refund of my deposit I.

  Business Response

  Date: 08/23/2024

  Hi ****! We're so sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and see that you were able to get in touch with our Support team about this concern and they were able to issue a refund for this deposit.

  If you need further assistance, please reach back out to us! Thank you for being part of our community!

  Customer Answer

  Date: 08/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************** ******************************************************************* Dear StyleSeat, BBB and whom this may concern, I am writing to address an ongoing issue that I have already contacted Styleseat about multiple times regarding the way they claim to have brought clients to me. Despite my numerous attempts to resolve this matter, I have not received a satisfactory response from StyleSeat. I have evidence that the clients they claim to have brought to me actually found me through their own search on StyleSeat. They were not solicited by the platform as they have stated. It is dishonest and unethical for StyleSeat to take credit for bringing me clients when in fact, they found me on their own. Attached youll see proof where Ive known her since 2016 but also where she says she looked me up she wasnt solicited by StyleSeat. Furthermore, it is concerning that StyleSeat continues to try and take a 30% cut of mine and other stylists earnings based on false claims of client acquisition. How many other stylists are having this issue??? As a stylist, I work hard to build my clientele and it is extremely unacceptable for your company to misrepresent the source of my clients and profit from it. I urge StyleSeat to review its practices and ensure that all claims of client acquisition are accurate and transparent. It is crucial for a company to maintain honesty and integrity in its dealings with customers, and I expect nothing less from ******************. I am requesting an immediate resolution to this matter and a refund of any fees that were improperly collected based on false claims of client acquisition. I trust that StyleSeat will take this issue seriously and make the necessary changes to prevent similar incidents in the future. Once again I HAVE CONTACTED Styleseat ABOUT THIS MATTER MULTIPLE TIMES. This is not the first time theyve stolen money acting as if they brought me a client. Thank you for your attention. Sincerely, ***************************

  Business Response

  Date: 08/20/2024

  Hi ******! We're so sorry to hear you had this experience on StyleSeat and appreciate you sharing your feedback with us. We've taken a look and see you were able to get in touch with our Support team about this concern. As they mentioned in their correspondence, the appointment details have been updated for this client and you will not be charged a New Client Connection fee. They've also passed your feedback along to our Product team to take into consideration.

  If you need further assistance, please reach back out to us. Thanks!

• Initial Complaint

  Date:08/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is so called professional is a scam artist and pathological liar. Prior to my appointment I contacted the stylist via messenger to confirm availability for a specific date. As soon as she confirmed, I proceeded to schedule and make my deposit. I then messaged her informing her of the booking. She immediately tried to switch from Saturday to Sunday. When I told her I was not available Sunday, she tried to switch to Monday which I declined again. She said she would get back to me and never did. I had a feeling she would be the type person to be deceitful and try to keep my deposit so I proceeded to file a dispute instead of cancelling my appointment. The next few days I was contacted by the stylist at appropriate times. Once at 7pm and then three times were in the middle of the night at almost 1am. Im not sure what kind of professional thinks its okay to contact a client (or potential client) at such hour but I did not respond. I contacted her through StyleSeat messenger the very next day responding to her latest message about trying to reach out to me, and I explained after not hearing from her the day I scheduled the appointment, I had ended up scheduling with another stylist. The stylist and then proceeded to send me angry messages and then immediately reschedule my appointment from Saturday August 3 to Monday July 30. She then goes and cancels the appoIntment, making it seem as though I was a no show to an appointment day that had never existed. Now she is refusing to refund me the deposit I made despite the fact that not only was there plenty of advanced notice, but SHE is the one who cancelled the appointment in the system. She is a thief and I demand my deposit back from Style Seat

  Business Response

  Date: 08/07/2024

  Hi *****! We're so sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and see you were able to get in touch with our Support team about this concern. They looped in your Professional and we are unable to issue a refund at this time. Please note, StyleSeat is just the software your Professional uses to manage their business. Professionals set up, create policies and charge customers using the ****************** app. StyleSeat has no authority to issue any refunds on behalf of these professionals.
  

  In our Terms of Service:

  "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any ******* Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to ******* Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."

  Here is a link to our Terms of Service if you'd like to review them further: ******************************************************

  We apologize for any inconvenience this may have caused. If you need further assistance, please respond directly to the message you received from our Support team. Thank you!

   

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice on my StyleSeat account regarding documentation needed to charge on the platform. i contacted the ***, then got the paperwork faxed to me. I submitted the paperwork, but still there is no response from StyleSeat. My issue is the lack of communication from StyleSeat. There is no number to speak with a live person. The number (************) they have listed is no longer in service. The reason someone might use StyleSeat is to have a business to live, their life financially free from burden. My account has been locked for 3 wks, and I'm not getting a response from Styleseat. I finally reached out to ******, and they called me right back. The email only form of communication Styleseat, is very harmful to Individual business owners and needs to easier to resolve issues with the platform.

  Business Response

  Date: 08/05/2024

  Hi Matthew! We're so sorry to hear you had this experience. We've taken a look and see you were able to get in touch with our Compliance team to get this resolved. 

  Please be aware due to the number of inquiries we receive and their complexity, we are able to best support our community through email and do not offer phone support at this time. We are always happy to provide assistance if you submit a ticket here: ***************************************************

  Please let us know if there's anything else we can help with. 

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an appointment through style seat to get my hair braided at 2:15 pm. I was required to put a card on file with a down payment. When I arrived the stylist said she never got the notification and she doesn't have time to braid my hair. No refund was issued and I was charged the full amount for services I never received.

  Business Response

  Date: 08/01/2024

  Hi *****!

  We're so sorry to hear you had this experience. We've taken a look and see you were able to get in touch with our Support team about this issue. As they mentioned in their correspondence, they have started a refund dispute and looped in your Professional. 

  If you need further assistance, please reply directly in the email thread with our Support team and they'll be happy to assist.

  Thank you!

• Initial Complaint

  Date:07/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded the style seat app, made an appointment with one of the professionals, you have to make a deposit before you can get an appointment. After that I was told by the hairdresser to bring the payment in cash. Which I did because StyleSeat does not inform you that their professional are allowed to withdraw money off your card without your knowledge. The next day a $150 is pending off of my debit card. I contact the hairdresser asking her why am I being charged twice and shes pretending she doesnt know whats occurring. This company must be stop they helping people commit fraud to the 100 degree. $210 in person and $150.00 was taking off my card so altogether I paid $360. For a hair that was supposed to be $170.00

  Business Response

  Date: 07/29/2024

  Hi ******!

  We're sorry to hear you had this experience. It seems that your Professional may have just forgotten to update your appointment to reflect a cash-payment or it had been automatically checked out. 

  We see that you were able to get in touch with our Support team about this concern. They looped your Professional into the conversation so they can provide you with a refund at any time directly from their StyleSeat app or provide you with a reason why they can't refund you. If you haven't received a response from your Professional still, please reply back to the ticket you received from our Support team and they'll be happy to provide further assistance.

  Thank you!