Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 10th I got my hair done , I had previously got a notificaton on my phone to put my card in to basically confirm the appointment . I had mentioned it to my stylist on on June 8th because I wanted to tip her an possibly pay in cash , as I was concerned I would be charged twice and she said , she wouldn't check me out in that system. Well I was charged twice and as soon as I realized it , when I checked my credit card statement on 7/1/24 I notified her immediately . She then intern emailed style seat to create a refund request and she has on several occasions reached out and still no refund . Crystal from style seat said she would assist with the refund on 7/3/2024 , my stylist as far as I can see from emails provided them with the information they needed to process it. Yet it is now the 24th of July and still no refund . My hair was 200.00 and I was charged 400.00 2 different transactions the same day She checked me out in one system and style seat charged me as well . This is unprofessional and unacceptable and I want my money back . This is theft ! here is the reference number to the refund request *******

  Business Response

  Date: 07/25/2024

  Hi Amanda! We're so sorry to hear you had this experience. We've taken a look and see that your Professional did reach out to our Support team and they responded on July 3rd needing additional information in order to assist with the refund. Your Professional never replied with the requested information.

  Your Professional is able to issue a refund for this appointment at any time by following the steps outlined in this article: ************************************************************************************

  If you still need assistance, please submit a ticket here: *************************************************** and our Support team will be happy to help. Thank you!

   

   

   

  Customer Answer

  Date: 07/26/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because my stylist did reach out with the requested information , you asked for the date of service and she replied with the date and you never responded back . She again attempted to reach back on 7/15/2024, please see attached evidence of her further attempts . I also attached to my original complaint evidence of her reaching out initially and in response to your request for the date of service! No other information was asked to be provided by you. I also attached proof she tried to issue a refund again herself as, as you suggested she could do in your response to me and she cannot because it has been over 14 days! I believe I stated in my initial complaint , that I did not notice the charge until I got my credit card statement which was after 14 days. I am asking to you to issue my refund immediately in the amount of 200.00. Shall you need further information from me to assist in you refunding me , please contact me !
  
  
  
  Sincerely,
  
  
  
  Amanda J****

  Business Response

  Date: 07/30/2024

  Hi Amanda! We're so sorry to hear you had this experience. Our team did not receive the replies from your Professional. Our Support team has reached back out to your Professional and confirmed that your refund has been issued. Please note, it can take 5-10 business days for these funds to show up in your account.

  Please reach back out to us if you need further assistance. Thanks!

  Customer Answer

  Date: 08/01/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If By some chance I do not receive the refund , I will re open or open a new complaint in regard to this !
  
  
  
  Sincerely,
  
  
  
  Amanda J****

• Initial Complaint

  Date:07/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want my $100 i was supposed to braid someones hair but was told she canceled so now im told i cant recieve funds because i need a braiders license even though when i signed up i wasnt told that and i feel scammed out of $100.

  Business Response

  Date: 07/19/2024

  Hi Faith! We're sorry to hear you had this experience. We've taken a look and see you were able to get in touch with our Compliance Team about this concern. As they mentioned in their correspondence, additional documentation is needed in order to process payments on our platform. Please reply directly to the email you received from our team with the necessary documentation and they'll be happy to take care of this for you.

  Thanks!

  Customer Answer

  Date: 07/20/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: as I previously stated I was never asked to have a license when I first signed up but now all of a sudden I need one in order to get my money so I refuse
  
  Sincerely,
  
  
  
  Faith C******

  Business Response

  Date: 07/23/2024

  Hi Faith!

  When you create an account on StyleSeat, you do agree to our Terms of Service.

  In our Terms of Service:

  "By creating an Account as a Professional, you certify that you are, or if you are a salon, merchant or other business entity, all of your employees, independent contractors or agents who are providing the Styling Services each are, a licensed professional and that your business information is correctly represented on StyleSeat. You further certify that you are duly licensed to provide Styling Services "in-home" or otherwise outside your place of business should you advertise such Styling Services on StyleSeat. StyleSeat reserves the right to remove or hide any incorrect, out of date, or illegal information from profiles, as well as remove or hide the entire profile itself."

  Here is a link to our Terms of Service if you'd like to review them further* ***********************************************

  We apologize for any confusion. If you need further assistance, please reply directly to the email you received from our Compliance Team. Thank you!

  Customer Answer

  Date: 07/23/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I want my money immediately and I will never use this site again 
  
  Sincerely,
  
  
  
  Faith C******

• Initial Complaint

  Date:07/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a text July 15 explaining that the style was not what I asked for and I did not like it at all. She offered a refund or a redo after calling me over the phone and offering to purchase extensions/hair to replace the extensions she used originally in order to redo my hair. I reached out to her and asked for her to give me a call and she never responded again.The stylist ***** portrayed herself as a professional, who charged an excessive amount of $1000 to complete micro Locs with extensions in my hair. After paying the stylist halfway through her, finishing the job, per styleseat requesting payments repeatedly, I was not satisfied I was utterly disappointed and embarrassed about how my hair looked. The outcome was not what I requested the style was not even my girl locks, I sought confirmation from two different technicians that are licensed, they both informed that she had not perform the procedure in the proper way and the installation method was not correct at all. I ended up paying $350 to have the extensions that were installed removed. I was informed that if the stylist had properly placed the extensions in my hair with the method, she attempted using that they would not have been able to take them out. My hair wouldve had to been cut completely, I did not benefit from the service. It was a waste of a lot of time and excessive amount of money for what I ended up having to sit even more hours, taking out what was installed the stylist admit it not ever have performing that particular style with the extensions I am not sure why she felt comfortable charging $1000 for practicing on my hair without my permission, she is unresponsive at this point. StyleSeat will not assist me in recovering my money, even though they forced payment before the job was complete.

  Business Response

  Date: 07/15/2024

  Hi *******!

  We're so sorry to hear you had a negative experience with a Professional on StyleSeat. We've taken a look and see you were able to get in touch with our Support team about this concern. As they mentioned in their correspondence, because we are just the software program your Pro uses to manage their business, we have no authority to go into their account and issue client refunds. For issues between clients and professionals, you'll need to contact the professional directly.

  In our Terms of Service:
  "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any ******* Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to ******* Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."

  Here's a link to our Terms of Service if you'd like to review them further: ******************************************

  If you need further assistance, please reply directly to the email you received from our Support team and they'll be happy to answer your questions. Thank you!

   

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I made a hair booking page on style seat where they offer to collect payments and deposit money into account. However that did not happen for me . My deposit date kept getting pushed back and they closed my profile without explanation or good cause

  Business Response

  Date: 07/12/2024

  Hi *******,

  We're sorry to hear you've had this experience. We've taken a look and see you were able to get in touch with our Compliance team about this concern. As they shared in their correspondence, StyleSeat has conducted an internal review of your account and determined that based on our findings, you will not be able to manage your business through StyleSeat's platform.

  StyleSeat's Terms of Service are outlined below:
  "StyleSeat reserves the right, in its sole discretion, to terminate your Subscription, Account, or use of the Services, if you violate these Terms of Service, or for any reason or no reason at any time. We may also suspend your access to the Services and your Account (including the funds in your Account) if you (a) have violated the terms of these Terms of Service, any other agreement you have with StyleSeat, including without limitation the ****, or StyleSeat's policies, (b) pose an unacceptable credit or fraud risk to us, (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct or (iv) for any other reason in StyleSeat's sole discretion. This includes the right to modify or terminate any Subscription prior to the end of any pre-paid period."
  
  ************************************************************

  If you have additional questions, please reply directly to the email you received from our Compliance team. Thank you!

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/2/2024- I was to meet with Jazmane D**** at ******** ****** ***, ** ***** ***** *****,
  ********** ** ***** by 10:00 am. The hairdresser never showed up to the appointment. The address listed above was listed for another business. I was able to get in touch with a person. She wouldn't give me her name. She said Shanell and Jazmane did not have this number anymore. She said Jaz said she canceled the appointment and is no longer at the salon ******** ****** ***. This was 10:29 am. At 3:32 pm, Jazmane charged me for services she did not render. This was through **** ***. Jazmane is a thief using Style Seat to con unsuspecting victims out of their monies.

  Business Response

  Date: 07/03/2024

  Hi Nikisha!

  We're so sorry to hear you had this experience with a Professional on StyleSeat. We're happy to help with this, but we'll need some more information from you. Please submit a ticket here; *************************************************** and our Support team will be able to look into this further. Please note, we are unable to provide assistance for payments processed outside of StyleSeat.

  Thanks for being part of our community!

  
  

• Initial Complaint

  Date:06/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  StyleSeat is an appointment and payment App for salons. They make you enter your credit card information in order to book an appointment. They automatically charge you the cost of the service at the appointment time, without checking that the service was actually provided. Combining this with the fact that they claim that they are not responsible for or able to issue refunds, even though they are the company handling the transaction, and the fact that StyleSeat does not allow the professionals to initiate the refund on their end either, they intentionally makes it extremely hard for clients to get refunded when they are charged for an appointment that never happened. I used StyleSeat to book an appointment for my wife at a hair salon for June 28, 2024, 11:30am to 1pm. The appointment cost $128.44, including tax and fees. The hair stylist never showed up and wasn't responding to my calls or messages. Later that day, the hair stylist did call and she wanted to give me a refund. But StyleSeat does not allow her to issue refunds from her end. So I went to the StyleSeat website and the main refund page clearly states that only the professional can start a refund. Eventually, I found a link to a refund request page that was clearly meant to be hard to find. But the page was totally broken. I would fill out the form and hit Submit and the site would say Please Wait..., but after hours it would still say please wait and never submit. My internet connection was fine. I tried this many times and got the same result of never actually submitting. So I tried the Support Chat feature, but this was totally broken too. I would ask the chat bot to talk to an agent, and sometimes it would say Getting an agent, please wait, but same thing, after hours no agent would come. Other times it would tell me to type "talk to agent", which I would do, but then it would just keep asking me to type and send this same phrase over and over, never proceeding. There is no contact phone or email.

  Business Response

  Date: 07/03/2024

  Hi Conrad! We're so sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and see you were able to get in touch with our Support team about this concern. They have opened a refund dispute with your Professional to get this resolved for you. If you have any questions or need further assistance, please respond to the email you received from our Support team - they'll be happy to help!

  Thank you for being part of our community!

  Customer Answer

  Date: 07/04/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the email I received Monday 7/01/24  stated that if the professional did not respond within 48 hours I would be refunded. The professional never responded, and it is Thursday the fourth, and I have not been refunded.  
  
  
  
  Sincerely,
  
  
  
  Conrad A*****

  Business Response

  Date: 07/12/2024

  Hi Conrad!

  We've taken a look and see that our Support team has confirmed that a refund was issued on 7/5/24. Please note, depending on your financial institution, it can take 5-10 business days for this to process.

  Please reach back out to us if you have any further questions. Thanks!

• Initial Complaint

  Date:06/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank account was hacked and I was sent out a new card. However, prior to the account being hacked I paid a booking fee and deposit on the card that was hacked through StyleSeat for a service. When I received my new card and before activating it, I went to the StyleSeat app to update my payment information and they already had my new account information. I reached out to the support team asking how they obtained my new bank card information when I had not provided them with it or update the site with it. I am unsure how else I can ask this question to their support team.

  Business Response

  Date: 06/20/2024

  Hi *******,

  We're sorry to hear you had this experience using StyleSeat. We've taken a look and see that our Support team requested additional information in order to be able to look into your issue. Please respond to them with the requested information. Once they have that, they'll be able to provide further assistance. 

  Please let us know if there's anything else we can help with!

  Customer Answer

  Date: 06/22/2024

   
  Complaint: 21851576
  
  I am rejecting this response because: the business obtained my new bank card information without me providing it on their app. I've asked sever times how they obtained it if I did not provide it. All they continue to ask is for additional information. Why can't my question be answered? 

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 06/25/2024

  Hi *******!

  We understand your concern and are happy to help. Our Support team is having trouble locating an active account based on the information you provided. In order to look into your issue further, additional information is needed to be able to locate your account. Please reply to the email you received from our Support team for further assistance.

  Thank you!

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I tried to book appointment with hairdresser at this facility online it didn’t allow me to make appointment unless I entered my credit card info. I paid the hairdresser in cash & tried to delete the account. However the response I get online is I have to cancel my appointment in order to delete this account with my credit card info. I tried the contact support department who told me to do exactly what it doesn’t allow.
  I’m now booking my appointments directly with the hairdresser.
  
  Please assist me in getting this account cancelled without canceling my future appointment.

  Business Response

  Date: 06/20/2024

  Hi Sandra! 

  We're sorry for the confusion related to your account. We've taken a look and see you were able to get in touch with our Support team about this concern. It looks like they were able to remove your payment so you should be able to cancel your account now. 

  Here is more information on how to delete your account: *************************************************************************************************

  If you need further assistance or have additional questions, please reach back out to us. Thanks!

• Initial Complaint

  Date:05/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 2023 I purchased a voucher with my Braid Stylist who uses Styleseat to book her appointments and maintain order because she is extremely busy and this is the best method for her to book appointments and keep up with her current client load. In purchasing my voucher it paid for 3 appointments at a reduced price. Therefore my appointment on Saturday, May 18 was paid in full when I arrived for my appointment. In order to show my appointment on the schedule it books the appointment with a credit/debit card to secure my timeslot. Before the appointment is completed generally the stylist shows the appointment paid in another manner so that my card is not charged. This particular time, she neglected to stop the transaction and my card was unexpectedly for an unapproved transaction of $305. On Sunday, May 19th I immediately contacted the stylist and she texted me promising to send me a cash-app for the mishap. Admitting her error. On Monday, May 20th I contacted StyleSeat letting them know of the error. They claim their hands are tied and cannot do anything. They claim that I would have to take it up with the stylist or the bank to get my money back. It is very unacceptable for Styleseat assumes no responsibility. I am now in a holding pattern with my bank which could take 90 days to resolve while I am out $305 dollars. That is a lot of money to be taken from my account unexpectedly.

  Business Response

  Date: 05/23/2024

  Hi ******! We are so sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and see you were able to get in touch with our Support team about this concern. As they mentioned in their correspondence, StyleSeat is just the software that Professionals use to manage their business and we have no authority to issue refunds on their behalf. However, if you'd like, we can open a refund dispute with by looping your Professional into an email thread with us. If you would like us to proceed with this dispute, please reply to the email you received from our Support team. 

  In our Terms of Service:

  "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any ******* Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to ******* Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."

   

  Here is a link to our Terms of Service if you'd like to review them further: ******************************************

  Please reach back out to us if you need further assistance! 

  Customer Answer

  Date: 05/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The stylist has reached out to me and provided the refunds of $305.

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an appointment via the StyleSeat app Sunday 4/07/24 for an appointment on Saturday 4/07/24. A deposit of $100.00 was required at booking (50% of the anticipated charge for services). I paid the $100 deposit. On Monday 4/08/24 I received a pop-up notification on my phone from the app stating my appointment was cancelled. I logged in to the app and my appointment was canceled. I checked my email for a reason. No communication was sent from StyleSeat stating why my appointment was canceled nor when my deposit would be refunded. I contacted the stylist Braids by *** and she said she wasnt aware of my appointment nor did she see receive my deposit. I sent her a screenshot from app appointment page showing the appointment was cancelled and my appointment was paid. I also sent her a screenshot from my bank showing the funds cleared my account. She said I should have the funds in 1 day but again she didnt receive anything. I emailed StyleSeat on Monday 4/08/24 as well and was told I would hear from them in 24 hours.. I have not been contacted nor to this date have I received an email, text, etc. explaining why my appointment was cancelled and when my deposit would be refunded.

  Business Response

  Date: 04/11/2024

  ***************!

  We're so sorry to hear you had a negative experience with your Professional. We've taken a look and see you were able to get in touch with our Support team about this concern. As they mentioned in their correspondence, you were provided with a full refund. Please note that it can take 5-10 days for the refund to show up on your bank statement, depending on your financial institution. 

  If you need further assistance, please reach back out to us. Thanks!

  Customer Answer

  Date: 04/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************