Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an appointment with a stylist and paid her through the StyleSeat app. My payment was processed and went through. The stylist told me shed been having issues with StyleSeat and she ended up closing her account and going with a different booking site. She closed her account before she was able to cash out her earnings. She was told that that money would be refunded back to her clients. I (one of her clients before she closed her account)have not seen and refunds to my account in regards to my appointment that I had. Her and I have been going back and forth with several customer service people at ****************** Support, and keep getting the run around. Either she needs to get her money or I need to get a refund. This is literal robbery

  Business Response

  Date: 04/01/2024

  Hi Dahnae!

  We're so sorry to hear you had this experience. We've taken a look and see that our Support team was able to initiate a refund for this appointment on March 27th. Please note it can take 5-10 business days for funds to be returned to your account depending on your financial institution.

  If you need further assistance, please reach back out to us. Thanks!

• Initial Complaint

  Date:03/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined StyleSeat to do braids. They sent me 3 clients through their app. I gave them all my info that was needed to get started. My name bank info etc. I did three clients hair they paid for my services through the app. StyleSeat app told me day after day that my money was pending and I never received my pay which was over 400 dollars. I received an email to show proof of my id and bank info. So I sent them the very next day everything they needed. I still did not get my pay. I was kicked off the app. I put in another ticket to find out what happened to my pay . I got an email saying I did not shoe my documents in the time that was requested. Which that is not true I still have proof and the email date that shows I did turn in requested documents the very next day. Im still waiting on my pay ! And I cant get back on the app ti even get ahold of the clients that I serviced. I feel like I was scammed big time.

  Business Response

  Date: 03/08/2024

  Hi *******! We're sorry to hear you had this experience using StyleSeat. We see that you've been in contact with our Compliance team about this concern. As they mentioned in their correspondence, since we did not receive a response from you regarding the necessary documentation to verify your account within the given timeframe, any pending transactions were refunded to the original cardholder. We're sorry we can't be of more help in this situation. If you need further assistance, please reply directly to the email you received from our Compliance team and they'll be happy to help.

  Thanks!

  Customer Answer

  Date: 03/11/2024

   
  Complaint: 21377803
  
  I am rejecting this response because: I responded back to what was requested in the time it was asked to send in. I didnt get a response back until it was time to say i cant get my refund and got kicked off the app. I showed proof that compliance sent me the email on the 14 of February. And I showed proof I sent them back 2 attachments  on February 15. that was proof of my identity and my bank statement proof. Every time I try to email this to compliance and show them my proof they keep sending me the same email response. They have not taken my proof and statements to investigate. All you have to do is look at my emails and the dates I sent everything over. I feel like I was scammed big time. I cant even get on the app to contact my clients to get my payments. I did hair styles that took me 8 to 10 hours standing on my feet to pay my bills . For me to not get nothing for it. That is very unprofessional and I feel scammed and cheated . 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/22/2024

  Hi *******! 

  We apologize for this experience. As our Compliance team mentioned in their correspondence, you will need to create a new account with your own information if you would like to continue to use StyleSeat to manage your business. If you have further questions or concerns about this, please reply directly to the email you received from our Compliance team - they'll be happy to help!

  Thanks!

• Initial Complaint

  Date:02/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/4/24 I booked an appt on Style Seat for a sew-in at a special rate of $87 ($112 total with ************* that took place on 2/6/24. The appt was scheduled with GIOVONNI LUXE at 1030 am. I arrived on time, she was late. I inquired about the cost of installing a closure piece. She did not quote me a cost for the service but fumbled with her phone as if she were looking for the price and then mumbled what I heard was $33 or $35 which was acceptable to me. At the conclusion of my service, my phone sent me a text with a charge for $238. I immediately addressed this with her and she fumbled again with her phone then said she had corrected this charge with Style seat--"I filed a ticket to fix it." I left with ************ was corrected. At 7AM on 2/7/24 I reached out (via text to Stylist and email to Style Seat) to both ********************************* LUXE first to express my dissatisfaction with the install of the closure I noted after the wind blew & exposed amateur work at the left front of my hair. She was dismissive with laughing emojis and ask to come in. She knew I had a flight scheduled that ******* reminded her of this. She was very unprofessional stating I was looking for a free hairdo. Then refused to refund the overcharge then proceeded to add a $44 tip to my card. STYLE SEAT REFUSED to rectify or intervene in any way though they charged my card. They asked me to resolve it with the Stylist knowing I had already tried.

  Business Response

  Date: 02/26/2024

  Hi *****! We're so sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and see you've been able to get in contact with our Support team about this concern. As they mentioned in their correspondence, your tip of $44 has been refunded but it looks like you booked during one of your Pro's "rare" time slots where prices slightly increase. We'll always let you know the total amount including any fees or charges prior to clicking on BOOK NOW to confirm your appointment. Most clients dont mind paying a little extra for these time slots, but if you prefer otherwise, you can always book for a different time.

  Please note that StyleSeat is only the tool beauty and wellness professionals use to manage their business, including charging clients so we are unable to provide refunds, stop payments, or provide an explanation of your appointment cost on their behalf. 

  If you need further assistance with this, please reach back out to us. Thanks!

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21316786
  
  I am rejecting this response because:  The attached is the SERVICE AGREEMENT prior to booking the appt.  Returning the tip is appropriate but does not satisfy the fact that the Stylist created another deceptive invoice to support the overcharge.  ALSO she recorded illegally (in my state) then proceeded to post a video of me without consent on social media.   SINCE I was recorded, where then is the video portion that I disputed the charge before leaving the establishment?  Where then is the video of this propietor quoting me ANYTHING other than that which was quoted BEFORE the service?  This is stealing from the consumer no matter how you look at this.  I have LOST ALL confidence in booking any future service thru STYLE SEAT but esp this business that is supported by Style Seat.  Money is not at the essence of this complaint but to expose deceptive business practices.   In no way am I desperate for money but if I don't own the responsibility of warning others, then I'm soon to fall right back into a trap such as this.   LOOK AT THE ***** FOOTAGE.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/05/2024

  Hi *****! We apologize again for the negative experience you had with your Professional. We see that this charge has been disputed with your financial institution. Once a dispute has started, we are unable to do anything with the funds on our end.

  In our Terms of Service:

  "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any ******* Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to ******* Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."

  Here is a link to our Terms of Service if you'd like to review them further; ******************************************************

  We apologize again for any inconvenience. If you need further assistance, please reach back out to us. Thanks!

  Customer Answer

  Date: 03/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   I do not foresee GIOVONNI LUXE nor Style Seat owning any responsibility in this matter.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked for a service with BRAIDitupp ******************** or ************************** for Crochet locs on Friday, Feb. 27, 2023 @ 10:30 AM. I arrived at 10:36 and she charged me a late fee of $80. She rescheuled my appointment for later that day at 4 PM. She then stated that she would transfer the late fee as towards the total amount for the service. She no-showed the 4:00 appointment with no notice before and has not refunded me the late charge. I have reached out to her multiple times and she has only refunded my deposit. The bank determined that I could not get my money back unless by contacting the merchant because on their end, they see the charge as a late fee. Her policy regarding late fees was considered null when she transferred my late fee charge to the new appointment. Below, I have listed proof stating the late charge would go towards the new appointment and proof that the 20$ deposit I paid her was refunded. I would like nothing more than my money back because every experience I have had with StyleSeat has been poor. All they have done since the incident is connect me with the stylist, who has been unresponsive.

  Business Response

  Date: 02/26/2024

  Hi Similoluwa! We're so sorry to hear you had this experience with a Professional on StyleSeat.

  We've taken a look and see you were able to get in touch with our Compliance team about this issue. We see they have looped your Professional into the conversation in an attempt to get this resolved for you. Please note, StyleSeat is only the software provider your professional uses to manage their business and cannot process refunds on their behalf. 

  In our Terms of Service: 

  "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any ******* Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to ******* Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."

  Here is a link to our Terms of Service if you'd like to review them further: ******************************************

  We apologize again for any inconvenience this situation has caused. If you need further assistance, please reach back out to us by replying directly to the email from our Compliance team. Thanks!

  Customer Answer

  Date: 02/28/2024

   
  Complaint: 21316671
  
  I am rejecting this response because the Professional has not gotten back to me about my refund. She deliberately did not reschedule the appointment on StyleSeat, lied about when she refunded my deposit, and does not wish to follow through on her own cancellation policy. She cannot justify as to why she should keep the money. I can provide evidence for all aforementioned statements.
  
  Sincerely,
  
  Similoluwa *****

  Business Response

  Date: 03/04/2024

  Hi Similoluwa! We've taken a look and see that your Professional has responded and has denied your request for a refund since the charge was in alignment with her policy. We understand this is not the outcome you were hoping for and we apologize that we can't be of further assistance. If you have additional questions or concerns, please reply directly to the last email you received from our Compliance team and they'll be happy to help as best they can.

  Thanks!

  Customer Answer

  Date: 03/04/2024

   
  Complaint: 21316671
  
  I am rejecting this response because the Professional lied when she stated that the charge was in alignment with her policy and StyleSeat will not hear me out. She deliberately did not book the reschedule appointment on StyleSeat to keep my money.
  
  Sincerely,
  
  Similoluwa *****

• Initial Complaint

  Date:02/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  STYLESEAT IS A ON LINE BUSINESS TO BOOK BEAUTY APPOINTMENTS FOR HAIR OR NAILS ETC. THEY CHARGE A BOOKING FEE FOR AN APPOINTMENT AND REQUIRE YOU TO SECURE AN APPOINT WITH **** OR MASTERCARD CREDIT CARD...WELL AFTER YOUR APPOINTMENT WITH THE BUSINESS YOU HAVE PAID AND GIVEN A TIP, STYLESEAT SEND YOUR AN EMAIL ASKING FOR ANOTHER TIP IF YOUR DONT RESPONE THEY CHARE A UNAUTHORIZIED CHARGE AND THEN SENDS A 3RD EMAIL ADVISING YOU.. I AM BEING CHARGED FOR THE APPOINTMENT IVE ALREADY PAID FOR USING THE CREDIT CARD THATS ON FILE (IVE ALREADY PAID FOR THE SERVICE) THERE IS A DOUBLE CHARGE AND ITS UP TO THE BUSINESS TO RETURN YUR MONEY..ITS AN UNAUTHORIZED CHARGE TO YOUR CREDIT CARD AND THIS HAS HAPPENED MULTIPLE TIMES...THE ONLY WAY TO CONTACT THE COMPANY IS ON THEIR WEBSITE AND THE BUSINESS STYLESEAT DOES NOT NORMANLLY RESPOND FOR 2-3 DAYS...THEY ARE STEALING MONEY AND THIS TYPE OF UNAUTHORZIED USAGE OF YOUR CREDIT CARD NEEDS TO STOP!!!!!!

  Business Response

  Date: 02/22/2024

  Hi *****! We're so sorry to hear you had this experience with StyleSeat.

  We've taken a look and see you were able to get in contact with our Support team about this concern. As they mentioned in their correspondence, we're not able to locate the charge that you're referencing and need some additional information from you in order to look into this situation further. Please reply back to the email you received from our Support team with the information requested and they'll be happy to provide further assistance. 

  Thank you!

• Initial Complaint

  Date:02/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting charged, I have deactivated my account and keep getting charged. I have emailed them several times and they respond back with everything else except for the removal of my card from their system. I can not log into the system anymore because my account is no longer active but they are still yet charging my card again.

  Business Response

  Date: 02/22/2024

  Hi *******! We're so sorry to hear you've had this experience using StyleSeat. We've taken a look and see you were able to get in touch with our Support team about this issue. As they mentioned in their correspondence, you were issued a full refund on 2/17/2024. Please note, it can take 5-10 business days for the refund to process and for the funds to be available in your account. They were also able to deactivate your client account. 

  If you need further assistance, please reach back out to us. Thanks!

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 2/15/2024 Unauthorized transaction. I contacted the business multiple times and gave gotten the run around, only being told vaguely that they have a high volume of complaints. Their phone is also disconnected so I have no way of contacting them.I have screenshots where they took another $10 from my card without permission. I am only concerned about the $10 but entered the entire amount below.

  Business Response

  Date: 02/22/2024

  Hi Kora! We're sorry for the confusion related to this charge. 

  Due to the number of inquiries we receive and their complexity, we are able to best support our community through email and do not offer phone support at this time. We apologize for any inconvenience. 

  Regarding the charge you mentioned, you were charged the automatic tip percentage that is designated in your settings. You have full control over the amount of tip you wish to leave with your Professional. Our Compliance team issued a refund for this charge on 2/16/2024, which you should see within 5-10 business days depending on your financial institution. They also adjusted your default tip percentage to zero so that you will not see charges like this again in the future. 

  For more information on tipping on StyleSeat, please check out this article; ***************************************************************************************************************;

  If you have additional questions or need further assistance, please reach back out to us. Thanks!

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a stylist $120 on September 19, 2023 to do my hair. I suffered migraines from the tight tension that was on my head from her poor work. I reached out and asked for a refund. I uploaded proof that she agreed to issue one but have yet to receive the money back and it is February. I simply want my money!

  Business Response

  Date: 02/20/2024

  Hi ******! We're so sorry to hear you had a negative experience with a Professional on StyleSeat. Please note, StyleSeat is only the software provider your professional uses to manage their business and cannot process refunds on their behalf.
  
  We see that you've disputed this charge with your financial institution. Once a charge is disputed, we are unable to do anything with the funds and the final decision is left up to your bank. 

  In our Terms of Service: 

  "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any ******* Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to ******* Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."

  Here is a link to our Terms of Service if you'd like to review them more: ******************************************************

  If you have additional questions or need further assistance, please submit a ticket here; **************************************************************** and our Support team will be happy to help. Thanks!

  Customer Answer

  Date: 02/20/2024

   
  Complaint: 21300050
  
  I am rejecting this response because:

  Well tell my bank this because they told me **** told them no one agreed to a refund when you can read the text from the stylist showing she AGREED TO ISSUE A REFUND. Tell DISCOVER BANK THAT THE REFUND IS DUE TO ME AND WE CAN SETTLE THIS. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/18/2024

  Hi ******!

  For further assistance with this concern, please submit a ticket here; ****************************************************************. Our Compliance team is the best resource to provide support for this issue and they'll be happy to help.

  Thanks!

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21300050
  
  I am rejecting this response because: please tell me if you are going to tell my bank that you saw the messages between the stylistand I and will process the refund (deduct the money from the stylists account). Also, tell them YOU DO NOT decide on refunds. THE STYLIST DOES. Until I get in WRITING that you all are refunding me, I will not accept a response. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/25/2024

  Hi ******, 

  Once a dispute is filed with your financial institution, we can provide further assistance. If you have additional questions, please submit a ticket here; **************************************************************** and our Compliance team will be happy to help. Thanks!

  Customer Answer

  Date: 03/26/2024

   
  Complaint: 21300050
  
  I am rejecting this response because: you can respond on the BBB PLATFORM! I AM NOT SUBMITTING A TICKET BECAUSE I'VE DONE THAT AND **** DID NOTHING! I AM SIMPLY REQUESTING MY REFUND! I will not submit ANYTHING UNTIL I GET REFUNDED!! 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I actually don't know the answer to the second question on this page, whether or not a health care provider is involved. That's my complaint. I just got a text out of the blue from Styleseat saying I'm on their list, or whatever, with no indication of who they represent or are texting for. ****** care provider? Hair stylist? Beats the heck out of me, I have no idea. Not appreciated.

  Business Response

  Date: 02/20/2024

  Hi ****! We're so sorry for the confusion related to this message. We had a technical issue on our end that caused this message to be sent inadvertently. We've taken a look and see that you created an account with us back in September of 2014, which is why we had your information. We apologize again for any inconvenience. Please let us know if there's anything else we can help with. Thanks!

  Customer Answer

  Date: 02/20/2024

   
  Complaint: 21293335
  
  I am rejecting this response because:

  I do appreciate your courtesy and cheerfulness! But I would just like you to state what your business is when you send a text! I still have no idea! As in, the actual name and type of your business. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/26/2024

  Hi ****! We appreciate you sharing this feedback with us! We'll be sure to pass it along to the appropriate department for review and consideration. We apologize again for any inconvenience or confusion you experienced.

  Customer Answer

  Date: 02/29/2024

   
  Complaint: 21293335
  
  I am rejecting this response because:

   

  Again, thanks for your courtesy! But.... I'm actually trying to find out what exactly kind of business this is. Did I not ask this the last time?  Is it that you don't know? Or you are not authorized to say? Very strange, either way. 

  But, essentially, the more upfront you are about what business you are, etc., the more I will want to engage directly. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/13/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 2/13/24, I was contacted via text message by StyleSeat welcoming me. I have never heard of them before or made any appointments. How did they get my contact information?

  Business Response

  Date: 02/20/2024

  Hi ******! We're so sorry for the confusion caused by this message. There was a technical error on our end that caused this message to be sent out inadvertently. It looks like you created an account with a Professional on StyleSeat back in 2013, which is why we had your phone number on file. We've taken a look and see you were able to get in touch with our Support team about this issue. As they mentioned in their correspondence, they went ahead and deleted your account for you. We apologize again for any confusion or inconvenience. Please let us know if there's anything else we can help with!