Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was two dates of transaction Dec 9th and Jan 1st of a 25 dollar deposit for a hair appt. I had to pay the second deposit to change my date from Feb 3rd to Feb 2nd. Hair stylist confirmed the morning of the appt, but then ghosted me by nit providing the service. The stating she would send me my deposit back. I would like her profile off of the styleseat so she doesn't scam anyone else as well as a refund back.

  Business Response

  Date: 02/13/2024

  Hi ******! We're so sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and see you were able to get in contact with our Support team about this issue. As they mentioned in their correspondence, we are unable to assist with retrieving any funds exchanged outside of StyleSeat. Since the deposits you mentioned were paid off-platform, we are unable to help with recovering these funds. We apologize for any inconvenience. 

  Our Support team escalated this concern to our Compliance team for further investigation and we appreciate you bringing this issue to our attention.

  Please reach back out to us if there's anything else we can help with. Thanks!

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/30/24, I scheduled a loc retwist appt with Diamond ******** thru StyleSeat for 2/2/24 @ 5:45pm. I also paid a fee to schedule this appt. On 1/31/24, Diamond texted me to confirm the appt, ****************** We were all set.On 2/2/24 @ 3:10pm, I received a text from ************************ saying she had to cancel the appt and I could reschedule. No thanks on the reschedule because she cancelled less than 3 hours before the appt. I responded asking if she cancelled thru ******************************** refund for the booking fee but she neglected to respond. On 2/2/24, StyleSeat tried to charge my card an additional $60 but because the stylist stopped responding, I locked my card, glad I did or I'd be out of more money.On 2/2/24 I filed a refund complaint (*******) with StyleSeat and have heard nothing back. On 2/4/24 I reviewed Diamond ******** on Styleseat, then received a $20 off email to book a service with another professional. NOT INTERESTED IN DOING BUSINESS WITH STYLESEAT AT ALL EVER AGAIN! Just want MY REFUND!

  Business Response

  Date: 02/13/2024

  Hi *******! We're so sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and see that you were able to get in touch with our Support team about this concern. As they mentioned in their correspondence, when we attempted to charge your card for the $1 authorization the charge failed. Since this authorization failed, we did not charge your card for the appointment. We have attached screenshots showing the failed authorization charge for your reference. 

  Please note that StyleSeat is just the software that your Professional uses to manage their business. 

  In our Terms of Service: 

  "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any ******* Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to ******* Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."

  Here is a link to our Terms of Service if you'd like to review them further; ******************************************************

  Please reach back out to us if there's anything else we can help with. Thanks!

  Customer Answer

  Date: 02/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me because my issue was with Style Seat for keeping my scheduling fee. However, you've since refunded me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ever since people have been booking with me through Styleseat, my clients booked and paid for their services via debit card. I havent receive any of my money and every time the sending date comes it changes to two days more of wait time. Also I have a client by the name of ******* who booked for multiple people in one day , got serviced and now is requesting all the money back in seek of going through the extreme measures to seek refund for services she and her friends received. She also posted my home on the app trying to show customer service my home.

  Business Response

  Date: 02/05/2024

  Hi ******! We're so sorry to hear you're having difficulty receiving your payout. We've taken a look and are unable to find an account associated with the email address you provided. We'd love to look into this further for you. Please submit a ticket here; **************************************************************** and our Support team will be able to help troubleshoot this for you. Thanks!

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consulted with stylist to complete crochet braids on November 4, 2023. I continued to consult with stylist to locate appropriate hair for the style. She was not able to provide a merchant for me to purchase hair. I needed my hairstyle completed for travel purposes, so after the 5th day and not finding the appropriate hair, I consulted with another stylist who was able to assist me within 15 minutes. While I paid this stylist ***** she was not able to assist me with hair supplier, even calling my home once at 11:00, and woke me from my sleep. This is unprofessional and left me feeling uncertain about her ability. She claims she was just trying to communicate, you can do that during normal hours through texting! After, continually coming up empty handed, I consulted with another stylist Nov. 9th who provided hair supplier within 15 minutes, I also had to paid a consultation fee *****. I then cancelled my appointment with Requel, due to lack of professionalism, and requested a full refund. Requel could have offered me a reduction in a future service since she was not able to assist me. Instead she refused to provide a refund, apparently she was not able to complete this service and just misled me to believe she could. The virtual call was so she could consult me about my crochet braid style, she did provide basic care instructions, but we all know you have to physically touch the hair to determine appropriate care. I feel I was misled and had to consult with another stylist to make sure my hair was completed for my approaching vacation the following week. StyleSeat has also blocked me from the platform so I cannot leave a review. This is unfair to future consumers and allows clients to be taken advantage of. I should be permitted to share my review.

  Business Response

  Date: 02/02/2024

  Hi *****! We're so sorry to hear you had a negative experience with a Professional on StyleSeat. We've taken a look and see you were able to get in touch with our Support team about this issue. As they mentioned in their correspondence, since you were charged appropriately for the professional Virtual Consultation appointment that you booked we will not be able to issue a refund. StyleSeat is only the software provider your professional uses to manage their business and cannot process refunds on their behalf. 

  In our Terms of Service: 

  "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any ******* Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to ******* Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."

  Here is a link to our Terms of Service if you'd like to review them more: ******************************************

  Please reach back out to us if there's anything else we can help with. Thanks!

  Customer Answer

  Date: 02/02/2024

   
  Complaint: 21220384
  
  I am rejecting this response because: the stylist did not do as promised. She was suppose to show me where to purchase hair to complete the style, which she did not. I consulted with two other stylist and they were able to supply hair supplier within fifteen minutes. Please explain why she was not able to locate hair to complete my style? Thats where she fell to complete the consult. I was left empty handed, and explain why she texted me at 11:00pm. Who does that? Please explain her actions, thats what I need to understand. How many stylists that braid cannot find hair? Answer my questions, she was not able to complete the style thats why she couldnt find the hair! This is just not how a professional should conduct business. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/16/2024

  Hi *****! We apologize again for the experience you had with your Professional. Since the virtual consultation was received, we are unable to refund the charge that was processed through StyleSeat. We do see that this charge has been disputed with your financial institution. Once a dispute has been filed, we are unable to do anything with those funds on our end. 

  We are also unable to refund any payments made outside of StyleSeat. If you have further questions or concerns about this, please respond directly to the most recent email you've received from our Support team. 

  Thanks!

  Customer Answer

  Date: 02/16/2024

   
  Complaint: 21220384
  
  I am rejecting this response because: I tried to resolve this matter before involving my bank. Like I stated the consult was for the stylist to complete a style. The stylist did not provide hair supplier. I then contacted SS, and was not provided assistance either. Looks like its a common issue with this platform. Apologies cannot fix dishonesty. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is required to give your credit card info to book a service. Somehow it set me up for auto pay and now there's no way to turn off auto pay.

  Business Response

  Date: 02/02/2024

  Hi ******! Thanks for sharing your feedback about auto-pay with **. Having a card on file is required to book an appointment through StyleSeat, however depending on the plan your Professional is on you may be able to turn off the auto-pay feature. Here is more information on how to do this; ********************************************************************************************************************************;

  We see you were able to get in touch with our Support team about this concern as well. If you have additional questions, they'll be happy to help you further.

  Thanks for being part of our community!

• Initial Complaint

  Date:01/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my Complaint is with ******************************* a beautician here in ********* at *******************. This would have been my first appointment with her, which I made a Month in advance, as well as Attached my CREDIT CARD NUMBER THINKING THAT SHE WAS A PROFESSIONAL. This was done online. I moved here from ******* some years ago and I have M.S. with Optic Neuritis, but even still, I ATTEMPT TO FIND MY WAY AROUND. Now, about Two weeks before my appointment, I sent Ms. **** an email asking if she would be able to wash my hair, and the Price, but I got NO ANSWER! I called the phone number that was listed at the time to REVERIFY MY APPOINTMENT, BUT THE ***** DIDNT KNOW OF MY BEATICIAN, But was able to make me an available appointment for MY INITIAL DATE. I go to my "NEW BEAUTICIAN," seeing as I HAD NOT HEARD FROM MS **** AT ALL! I get my hair done and AM SO HAPPY WITH MY SERVICES. The Next day I notice a NO SHOW CHARGE FROM MS. ***** IN WHICH I IMMEDIATELY GOT ON CONTACT WITH STYLESEATS AND HER, and based on that AND NOT FACTS THEY DENIDED MY REFUND!!!This SEEMS TO ME LIKE A SCAM!!! A person can get a Clients Credit Card information, NOT BE IN CONTACT, OR CALL, AND BLAME THE VICTIM FOR NOT "SHOWING UP!!!" How much Money has Styleseats and it'd Members Gained off of people? How MUCH MONEY HAVE THEY STOLEN FROM THE DISABLED????!!! Im not old, but I Know OLDER PEOPLE WHO ARENT FAMILIAR WITH TECHNOLOGY, SO I GUESS ITS JUST A FREE SCORE ON THE WEAK AND OLDER PEOPLE.I would like for the BBB to DO something in regards me, but ALOT OF PEOPLE IN THE DISABLED COMMUNITY! THIS IS NOT RIGHT! THIS IS COMPLETELY WRONG! I KNOW THAT, THEY KNOW THAT, AND NOW YOU KNOW THAT! Please Correct this Wrong,******************

  Business Response

  Date: 02/02/2024

  Hi *******! We're so sorry to hear you had a negative experience with a Professional on StyleSeat. We've taken a look and see you were able to get in contact with our Support team about this concern and they were able to loop in your Professional to see about potentially getting a refund issued. Your Professional responded to this inquiry and stated that they did provide you with contact information and reached out to you on the day of your appointment. They have also offered to provide a complimentary wash and blowout due to the inconvenience you experienced. 

  Please note that StyleSeat is only the software provider your professional uses to manage their business and cannot process refunds on their behalf. 

  In our Terms of Service: 
  "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any ******* Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to ******* Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."

  Here's a link to our Terms of Service if you'd like to review them more: ******************************************************

  Thanks!

  Customer Answer

  Date: 02/02/2024

   
  Complaint: 21195973
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my hair done on November 14th, 2023. My hair style came apart 2 days after that on November 16th, 2023i kindly reached out to the hairstylist on style seat asking if she can redo my hair. She reached out to me Friday November 17th, 2023 asking me if i was free tomorrow (meaning Saturday November 18th) i than responded to her on saturday to let her know i was not available and asked her was she available another day. She did not respond. When she did my hair initially on November 14th. I tipped her, which shows i wasted my money and the stylist NOT responding back to me to accommodate or to get a refund. I disputed the charges with my bank and informed them the situation! I provided my bank with the screenshots of me and the hairstylist talking back and forth. My bank refund me my money a couple weeks. Than the money of $102 was taking of my account - My bank told me that styeseat dispute the charge!! This is complete B.S! I paid for a service for no reason when my hair came OUT! I contacted the STYLIST WHO DID ** RESPOND ON TRYING TO REDO MY HAIR!!!!!!!!!!

  Business Response

  Date: 01/29/2024

  Hi ******! We're so sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and see you've been in touch with our Compliance team about this concern. As they mentioned in their correspondence, the dispute with your financial institution is still being reviewed. Once a dispute is filed with your bank, we are unable to do anything with the funds on our end. We apologize for any inconvenience.

  In our Terms of Service: 
  "StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any ******* Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to ******* Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."

  Here's a link to our Terms of Service if you'd like to review them more; ******************************************************

  If you need further assistance or have additional questions, please reach back out to us. Thanks!

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to dispute the facts thst style seat has sent my money back to my account due to me not having my bank account set up, for years now! I am able to collect my other pay outs just not the $123! My bank account has been updated and Im still not allowed to receive my pay out!! Its annoying i need it asap. It keeps saying my bank rejected my deposit!!! And that it has been returned to my style seat balance but i cannot collect the funds

  Business Response

  Date: 01/25/2024

  Hi Ebonye! We're sorry for the difficulty you're experiencing with your payout. We see that you've been in contact with our Support team about this issue. As they mentioned in their correspondence, they are not able to see the issue you're describing based on the account information provided. Please continue to respond directly to the Support agent you're working with and they'll be happy to look into this further for you.

  Thanks!

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a hair appointment scheduled for my daughter on 1/10/24 at 5 p.m. We found out late on 1/09/24 we have COVID. I messaged the hairdresser and told her, and I was charged anyway. I went to write a review and found a bunch of negative reviews about the person that isn't viewable in the app. If I had saw any of the reviews prior I wouldn't have booked with her. The app seems to be suppressing reviews that clients should be able to access. This is my second time booking with this stylist; she was late the first time. I wasn't compensated for her being late, so why would I be charged for cancelling to keep everyone safe? The stylist name is ***** at *******************************************, temecual **.

  Business Response

  Date: 01/16/2024

  Hi *******! We're so sorry to hear you had this experience. If your professional enforces a cancellation policy, you may be responsible for a fee if you cancel within 24 hours of the appointment or if you miss the appointment. The card used to book the appointment will be charged according to the following if your professional enforces a cancellation policy. Cancellation policies are set up by each individual professional, StyleSeat does not influence a professional's decision to enforce a cancellation policy. All charges are collected directly by your professional.
  

  Regarding your Professional's reviews, we've taken a look and see that your Professional has over 500 reviews with 98% of them being 5 stars.

  Please note, StyleSeat is only the software your Professional uses to manage their business. If you need further assistance, please reach back out to us. Thanks!

   

  
  

• Initial Complaint

  Date:01/10/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my hair braided on 1/5/2024. Originally the price was 230 but due to the length and tip I paid 275 which is fine. But Styleseat charged me another 230 so I have paid over 500 dollars for a style that was half this price. This is unacceptable and I cant get in contact with someone at styleseat. I checked my email and I have two receipts for one service. I want my 230 back. Based on what I read this company has bad and shady business practices and should be put out of commission.

  Business Response

  Date: 01/11/2024

  Hi *****! We're so sorry for the confusion with this appointment. We've taken a look and see you were able to get in touch with our Support team about this issue. As they mentioned, it looks like your Professional forgot to check your appointment out as "Cash", so your card on file was automatically charged the total amount of the appointment as well as your default tip.

  StyleSeat is only the software your Professional uses to manage their business. All charges are collected directly by your professional. StyleSeat has no authority to issue any refunds on behalf of these professionals.

  If you are unable to get in contact with your Professional for a refund, please reach back out to us and a member of our Support team will be happy to escalate this for you.

  Thanks!

  Customer Answer

  Date: 01/12/2024

   
  Complaint: 21114023
  
  I am rejecting this response because:
  I have contacted the stylist and she is saying that she only charged me once. I have two transactions on my account from ******************** and one that just says internet transfer. I never gave the stylist my card so both transactions had to come through this app. I also have two receipts one of which was charged before my hair was done and one that have the correct amount I paid the stylist.
  Sincerely,
  
  *********************

  Business Response

  Date: 01/19/2024

  Hi *****! We're sorry for the confusion related to this appointment. While the charge goes through StyleSeat on the card you enter at the time the appointment is booked, the funds go to your Professional. We see that you were charged $230.45 when your appointment was automatically checked out using the card on file for your appointment on 1/5/24. We then see you were charged $44 on 1/6/24, which was the automatic tip for this appointment based on the default tip you have chosen in your account settings. These are the only two charges we see related to this appointment. We have attached a screenshot of these charges for your reference. If you need further assistance, please submit a ticket here; ****************************************************************. Thanks!
  

  Customer Answer

  Date: 01/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************