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Business Profile

Bank

Wells Fargo

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wells Fargo has 4580 locations, listed below.

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    Customer Complaints Summary

    • 6,507 total complaints in the last 3 years.
    • 2,203 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date between 06/29/24 to 06/30/24 Softball and baseball size hail damaged my home. Wells Fargo will not release money to myself the homeowner to repair my home which leaves $40,000 in my escrow for almost a year.Wells Fargo says I cant do my own work on my property but ******** is a state you don't need a contractor license to work on my home.

      Business Response

      Date: 07/02/2025

      Please see the attached business response. 

    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 05/23/2025 I entered the wells fargo branch located in *******, wi. I received a cashiers check in the mail from them the day before, and due to having surgery that day and my only ride was medical transport and they dont make stops at banks, so I attempted to mobile deposit it on my way to surgery. Due to them issuing the check in my maiden name, none of my online banking places would let me deposit it. On Friday the 23rd I got a ride to wells fargo to attempt to cash it. I told them I tried mobile depositing it, they said that's fine, all I had to do was sign my deceased grandmother's name (as it was on the check also), and they would write deceased and cash it for me. Due to having surgery the day before I had to have the teller hold the check still so I could sign it, she then took it to the back and came out with the bank manager telling me because it was signed for mobile deposit only, they couldn't cash it, and suggested I take it to my bank. I did, and my bank refused to cash it because I signed my grandmother's name, so I went back to wells fargo and asked them since they directed me to sign my grandmother's name, what could be done so I could cash the check today. The teller very rudely said we already told you we won't cash it and asked for the next person in line, so I piped up that you need to treat me like a human being, next thing I know the bank manager is coming out yelling at me that I was being out of line and she was calling the police, I attempted to call corporate and the bank manager is screaming at me that I'm telling lies, the police show up, she continues screaming at me and the police ended up arresting me. That is behavior unbecoming of not only a professional, but of a human being in general

      Business Response

      Date: 06/16/2025

      Please see attached bank response. 

    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted the Wells Fargo Credit Card servicing department in April of 2025 to express that I had fallen behind on the account and could not get caught up. I was told on the phone that I was eligible for assistance if I made three consecutive minimum payments on the account. I was told that if I made these payments my account would be brought current. I made minimum payments on 04/24/2025, 05/08/2025, and 06/05/2025 I called in today to make sure that the assistance would be applied and was told that I was not eligible for assistance. I was told that the previous representative that I talked to and set the payments up with was wrong and there was nothing that they could do.I was told that a message would be sent to the other representatives manager so that he could be couched on the issue.I feel that my account should be brought current due to the fact that I did exactly what I was told. I was not contacted to be told that the assistance would not be applied or that there was an error. If I did not call in to check on the status I would not have known that I was lied to about assistance.

    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wells Fargo has stolen $331 from me. I cannot see this as anything other than a clear cut case of theft.

      Business Response

      Date: 06/13/2025

      Please see the attached bank response.

      Customer Answer

      Date: 06/13/2025

      Complaint: 23428377

      I am rejecting this response based on the following:

      This information is blatantly false.  I was informed that calls are recorded; thus recordings are available by subpoena if necessary.  The phone representative stated that I do not have the authority to cancel transfers, but that Wells Fargo does have the authority to do so.  I was informed that with my permission, the representative would cancel the transfer for me.  What is being deliberately omitted from the response letter by Wells Fargo is that the phone representative promised me with 100% certainty that the missing funds would appear in my Fifth Third account that day.  They never arrived, and still have not arrived to this very day, more than 8 days later.  The money is still missing, and Wells Fargo is refusing to accept any responsibility for an ACH transfer that was INITIATED FROM THEIR OWN WEBSITE!  Furthermore, the rep on the phone said she would file a claim on my behalf as a "backup measure" in case the money does not arrive in my Fifth Third account.

      Are you going to admit what was discussed on the call in its entirety, or will the lies continue?

      Business Response

      Date: 06/23/2025

      Please
      see the attached Bank response. 

      Customer Answer

      Date: 06/24/2025

      Better Business Bureau:

      Complaint ID 23428377

      The funds were eventually returned to the originating bank more than 2 weeks after the transfer.  This something that should have been resolved in more than 3 business days.  While the missing money has been returned, the fact that the bank branch managers have no authority to take corrective action, and that both banks are outsourcing important calls to India, is not acceptable.  This should have been handled in a much more professional and expeditious manner.

    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I closed my credit card account with ********************** on January 17, 2023 with a 0 dollar balance. They allowed a hotel to charge my closed card 2.5 years after my account was closed. The executive office has then disputed the charge saying it was fraud when no fraud occurred, Wells Fargo simply allowed a charge to go through on a card that was closed years prior. The hotel charge is from a foreign country with strict laws about unpaid financial obligations. Wells Fargo is not taking ownership for failing to close my account properly, and allowing a charge to occur on that account years later. Instead they are trying to blame myself as well as the hotel for a data glitch in their end. Im extremely disappointed in Wells Fargo making a false claim of fraud to dispute the transaction as no fraud occurred. I would like to see the dispute canceled, my account once again closed and 0 dollars, and Wells Fargo to take responsibility for transactions they allowed to go through.

    • Initial Complaint

      Date:06/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never use mobile deposit with Wells Fargo. I wrote a check of $3200 to my wife from my Truist account and mobile deposited it to our joint account with **********************. Naturally I did this because I needed the money in the account. ********************** put a 7 day hold on the deposit. The check cleared Truist and went to Wells but they are holding money hostage that is not theirs. I went to local branch with the check and all my identifcation and was told they cannot do anything about it. They said I should have deposited the check inside instead. Why do you have mobile deposit then? I called the customer service # and was told the same thing. Even though the bank puts the hold on, they cannot alter it or cancel it. So I have to wait 5 more days on money that I needed that is being held hostage by Wells. Corporate dishonesty of some sort.

      Business Response

      Date: 06/17/2025

      Please see the attached Bank response. 

      Customer Answer

      Date: 06/17/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *********

    • Initial Complaint

      Date:06/04/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello ~ Please take me off your mailing list. Thank You

      Business Response

      Date: 06/18/2025

      See attachment for reference 

      Customer Answer

      Date: 06/19/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Many Thanks,

      *** ********

    • Initial Complaint

      Date:06/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Need help with possible fraud mis charge complaint for claim on checking account. ******* is company issue over charging my accounts. Double charged month of April with supporting documents emailed to fraud claims ****.

      Business Response

      Date: 06/10/2025

      Please see attached bank response.

    • Initial Complaint

      Date:06/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:
      Company Name: WFBNA CARD
      Account #: ****************
      Balance: $5,250.00

      Under the Fair Credit Reporting Act (15 U.S.C. § 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.

      I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.

      Including unverified or inaccurate information on my credit report—and continuing to share it with third parties—unfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

      Business Response

      Date: 06/16/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently, Wells Fargo has started charging a ten dollar fee ( $10) to cash our check given to a tradesman , if the tradesperson does not have a Wells Fargo account. Our gardener has always gone to our local branch in *************** -we reside in ************ - where we have accounts , to cash his monthly check. Wells Fargo never did this before; just began this practice or disservice recently ( 2025). I called corporate offices of Wells Fargo and the response was they did not see any where written that this was the policy. They said it might be a branch policy ? I called my federal credit union where I have an account and asked if they had such a practice . They replied not only NO, but that they thought it was illegal- which is what I think. Our check is legal tender , and our gardener shows pieces of ID to cash our monthly check-.. whether he deposits it in his bank or goes directly to cash it at our bank is the same cost to a bank .. What ? Wells Fargo is charging $10 to use the services of a teller ????? This must be investigated and STOPPED immediately .. Sleazy business practice ! Can BBB help ? Thank you

      Business Response

      Date: 06/25/2025

      Please see the attached bank response

      Customer Answer

      Date: 06/26/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23419605, and find that this resolution is satisfactory to me.



      Sincerely,



      Leslie Polgar

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