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Business Profile

Bank

Wells Fargo

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6,519 total complaints in the last 3 years.
    • 2,207 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Wells Fargo Card Services and do not have a contract with Wells Fargo Card Services. They did not provide me with the original application like I asked.

      Business Response

      Date: 07/19/2022

      Please see attached bank response; enclosures have been forward to the customer.  

    • Initial Complaint

      Date:07/13/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member with Wells Fargo for over 10 years and I have never had any issues. I recently went inside the bank to withdraw $5k and was immediately greeted with doubt and racism. The banker acted as if I did not exist and walked away. He put a hold on my account from transfers that happen in May or earlier. Now I have to inconvenience myself and others to show proof of something that I shouldn't have to do. I want my account to be out of review status as soon as possible. I would also like the bank to incorporate trainings so that the employees can learn to check biases and racism as they enter the door.

      Business Response

      Date: 07/27/2022

      Please see the attached Bank response.  

      Customer Answer

      Date: 07/28/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



      Sincerely,



      Ciara ****

    • Initial Complaint

      Date:07/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been banking with Wells Fargo Bank in ********* ** since the year 2017. Once Covid hit, we have not been what someone would consider the best members, as we have ended up in the negative in an effort to support our family of five. It has always been resolved in a matter of days, meaning we always have money deposited and fees are paid. My husband switched to a new place of employment in June of this year. His last direct deposit from his previous employer was 6/15/2022. His first paycheck with the new job was recieved on July 7th. His new employer does not do direct deposit, only paper checks. We used the mobile app to scan in his paycheck. We immediately recieved a message that we were in the negative and therefore the bank would be putting a hold on the majority of his check until July 15th, but would release roughly $220. This small amount was not only not ever credited to our account in any way, but had it been, it would not have been enough to pull us out of the negative. We understand that we were in the negative. We understand that that amount jad to be paid as well as the late fees incured. We have never had a hold placed on a check. We have gone without any income now, since June 15. We JUST recieved a message this morning that they are extending the hold until July 18th. We have since had several bills that have come in through autopay, that would have been paid, no problem, if the check had been deposited as it was supposed to be (even with the chunk taken out from being in the negative/fees). We have gotten a $35 charge for each of these bills. Some of them have hit more than once, resulting in a $35 multiple times. We have incured late fees on our rent that we have not been able to make payments on due to this. Our cell phones are very close to being shut off now that Wells Fargo has extended to hold date. The only reason we have been given is, 'too many consecutive days in the negative'. We are drowning financially because of our bank.

      Business Response

      Date: 07/27/2022

      Please see the attached Bank response. 

    • Initial Complaint

      Date:07/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wells Fargo is illegally taking money out of my account without any explanations or resolutions. I woke up this morning on July 13th ************************************ the amount of $100. They then proceed to tell me that the return that I was expecting was eating up by other charges but that is false because I transferred money from my savings to my checkings for those other charges two days prior. They didn't proceed to tell me that the merchant that returned the $120 then again charge the $120. I returned to the merchant and the merchant said he did not charge me $120, I looked at my account and only seeing two charges of $120 which one was returned and takes three to five business days to hit my account. The day the $120 refund was posted to my account Wells Fargo took the $120 instead it was a overdraft which is a lie because I have no overdraft protection on my account. I need Wells Fargo to fix whatever era they have in their computer and return my money I was on the phone with them from 8:30 a.m. to 2:45 p.m. they have not worked resolved my problem nor will give me my money back.

      Business Response

      Date: 07/21/2022

      Please see the attached Bank response

    • Initial Complaint

      Date:07/13/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used the atm to deposit money 8 days ago, the atm jammed and kept my money. I was told by the banker AND an automated atm message my funds would be fixed in 48 hours. Still after 8 days, my money isnt in my account.

      Business Response

      Date: 07/21/2022

      Please see the attached Bank response.   

    • Initial Complaint

      Date:07/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May about the 9 th I received a letter from Synovus saying I had a account that was 20 days overdrawn that I knew nothing about . The customer that sent this **** was ************************* bank. I went to a Wellsfargo bank spoke to two employees that found the account and I told them that I called Synovus and spoke to someone about this account and I learned that this account was opened online without my knowledge. They found the account and told me they would take care of it. I have received 4 letters since then and I have been back to Wellsfargo again the second time I went to the welfargo bank I spoke to a man that could no longer find that account so he could not help me .They are sending collections agencies TSI ( ********** systems **** to collect and this looks bad on my credit reports. Please help. I had a account with them in the pass 2018 was when I closed it . I have tried to call them but get no where after waiting on hold 35 minutes. You guys are my last hope. I do not do any on line banking. I dont even use automatic tellers. So I surely wouldnt open a account on line . Thanks for any and all help you may provide in getting this matter resolved . *************************

      Business Response

      Date: 07/28/2022

      Please see the attached Bank response. 

    • Initial Complaint

      Date:07/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited a check on Saturday July 9th from one of the largest car sales companies in the country in a Chase branch in ************, **. The *** said the first $200 would be available immediately and the rest would clear on Tuesday July 12. The remaining money has NOT cleared. I was told that wells fargo (issuer of the check) would need to verify funds. The company and I were on the phone with wells fargo for over an hour yesterday and wells fargo said they would not verify the funds. The employee from wells fargo was rude and unwilling to help. Now my funds from the sale of my car are sitting for another week due to wells fargo refusing to verify the funds with Chase and the company I sold my car to.

      Business Response

      Date: 07/18/2022


      Please see the attached Bank response. 

    • Initial Complaint

      Date:07/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 2022 my minor son was scammed by a company (SuperProf) claiming they were an online tutoring site that one could be employed with. He entered his account information, received a check, and deposited it into his account. Wells Fargo has punished us even after hours of meetings, calls, and unanswered calls into Loss Prevention- closing his account but not allowing us to reopen an account for him. They also closed and took the last of his money from his savings account. We filed a claim and sat with bankers for hours to try to resolve this issue to no avail- Claim number is ************* I held on hold for over an hour to speak to Loss prevention at **************- I could never reach anyone. July 6th- husband and son pleaded our case for the claim and the scam he was a victim of. They proceeded to keep the account closed acting as if he (minor son) was the criminal instead of the victim because he had signed the check he received from the scam. He was a victim and Wells Fargo is victimizing him and us more by not allowing us to keep his accounts with his family- we have over 10 accounts with Wells Fargo- including a Business Merchant account for ************* I have banked with Wells Fargo for over 20 years and I am appalled at the lack of support behind protecting my son and his account. At this point they said my son can not have an active account with them. I want them to re-open an account for my minor son, re-open his savings account, return the money they took from the account for 'loss prevention, and help us as we help him try to never be a victim of something like this again. I want someone who has the power to make a difference in this situation to reach out and restore this relationship as well as an account for my minor son. If this can not be resolved- we will want to close all accounts, including our business merchant account with Wells Fargo

      Business Response

      Date: 07/21/2022


      Please see the attached Bank response. 

    • Initial Complaint

      Date:07/13/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with WELLS FARGO BANK plus they did not provide me with the original application like I asked.Account No:442644****Amount Disputed: $0.00

    • Initial Complaint

      Date:07/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I checked my credit report and noticed I had a collection from WELLS FARGO that was opened in 07/07/2017 for $0.00 with account number starting in ***************** that I do not recall and am not liable for. I never entered into a signed agreement or completed an original contract with them. This is fraudulent and a violation of my rights. This inaccurate collection is not mine. If you believe this account is mine, prove the validity.I would like all collection activity to cease immediately and for this inaccurate and fraudulent collection to be removed from my credit report or I will file for litigation and report you to the **** and FTC.

      Business Response

      Date: 07/22/2022

      Please see the attached Bank response

    Wells Fargo is NOT a BBB Accredited Business.

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