We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

Wells Fargo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wells Fargo has 4580 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 6,505 total complaints in the last 3 years.
    • 2,205 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Need help with possible fraud mis charge complaint for claim on checking account. ******* is company issue over charging my accounts. Double charged month of April with supporting documents emailed to fraud claims ****.

      Business Response

      Date: 06/10/2025

      Please see attached bank response.

    • Initial Complaint

      Date:06/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:
      Company Name: WFBNA CARD
      Account #: ****************
      Balance: $5,250.00

      Under the Fair Credit Reporting Act (15 U.S.C. § 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.

      I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.

      Including unverified or inaccurate information on my credit report—and continuing to share it with third parties—unfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

      Business Response

      Date: 06/16/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently, Wells Fargo has started charging a ten dollar fee ( $10) to cash our check given to a tradesman , if the tradesperson does not have a Wells Fargo account. Our gardener has always gone to our local branch in *************** -we reside in ************ - where we have accounts , to cash his monthly check. Wells Fargo never did this before; just began this practice or disservice recently ( 2025). I called corporate offices of Wells Fargo and the response was they did not see any where written that this was the policy. They said it might be a branch policy ? I called my federal credit union where I have an account and asked if they had such a practice . They replied not only NO, but that they thought it was illegal- which is what I think. Our check is legal tender , and our gardener shows pieces of ID to cash our monthly check-.. whether he deposits it in his bank or goes directly to cash it at our bank is the same cost to a bank .. What ? Wells Fargo is charging $10 to use the services of a teller ????? This must be investigated and STOPPED immediately .. Sleazy business practice ! Can BBB help ? Thank you

      Business Response

      Date: 06/25/2025

      Please see the attached bank response

      Customer Answer

      Date: 06/26/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23419605, and find that this resolution is satisfactory to me.



      Sincerely,



      Leslie Polgar

    • Initial Complaint

      Date:06/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the Treasurer for the Wildcliff Estates HOA in **********, **, and we have a Wells Fargo Business Account. On January 16, I made a deposit consisting of 5 checks, 3 for $160 each and 2 for $1824 each at the Peachtree Battle branch in *******, **. During the deposit transaction, the teller had trouble scanning one of the checks and scanned it a second time. The deposit slip showed the correct information which also showed correctly on my online bank account. On January 28 I received an email notification that one of the checks was returned unpaid because of a "Dup Presentment" error. I was told the check had already been deposited at another institution and so the $160 amount was being deducted from my account. I went to the issuer of the check and he told me it had cleared his account and presented no errors during processing. I eventually opened Wells Fargo case number ***************** with ****** *., an Escalations Representative with the Wells Fargo **************************************** On May 2, I received a private message that the case was closed. I called back to find out what happened when she visited the branch and to also ask how they determine the "Dub Presentment" error, but she is refusing to return my calls. I don't dispute that a check might have generated the "Dup Presentment" error, but I suspect that the cause for the error was a duplicate transmission of the check by Wells Fargo to the issuer's credit union. I am basing this on several things; the error occurring at the branch, the error trying to view the deposit online, and the fact that the issuer's credit union did not flag any error. There must be some sort of transaction log or activity file that contains transaction activity. I do not feel that Wells Fargo has proven to me that the error was NOT caused by some error in their system at the time the check image was captured. I would like the chance to review the log file that they used to process this deposit.

      Business Response

      Date: 06/23/2025

      Please
      see the attached Bank response. 

      Customer Answer

      Date: 06/24/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23419252, and find that this resolution is satisfactory to me.



      Sincerely,



      Gregory Mills

    • Initial Complaint

      Date:06/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 28th, my Wells Fargo account was closed due to an unpaid overdraft. I stayed in contact with Wells Fargo, intending to pay the balance and keep the account, but due to a job change and pregnancy, I was temporarily unable to make payments.On March 3rd, I contacted Wells Fargo about a $204 refund that was being issued to my closed account. I was told it would automatically bounce back to the sender Front Gate Tickets. I called ********** to initiate the return, and they assured me Id receive a check within 10 business days.After 10 days, no refund. I contacted both parties again. ********** said they hadnt received any refund and couldnt issue a check. Wells Fargo insisted the funds were returned to the merchant on March 3rd. I relayed this to Front Gate, prompting them to open an internal investigation.For the next two months, I called either Wells Fargo or Front Gate almost daily. Wells Fargo ***eated the same answer the funds were returned. I even merged calls between Wells Fargos accounting department and Front Gate, but nothing changed. I opened an investigation with Wells Fargo, and again they confirmed the funds were returned.On May 15th, while speaking with a Wells Fargo **** I realized the charged-off balance was exactly $204 less than what I was originally told. I requested escalation. For the first time in over two months, I was told the truth the $204 refund was never returned to Front Gate but had been applied to my charged-off account on March ******** *** was helpful and initiated a new internal investigation, as the previous one had falsely claimed the funds were sent back to the merchant. In reality, they were applied to my account.For more than two months, I was misinformed by multiple Wells Fargo ***s, including at the corporate level. Their misinformation wasted hours of my time, and I still have not received the $204 refund.

      Business Response

      Date: 07/01/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wells Fargo debited my checking account for double the amount of money a check was written for. The Wells Fargo *** confirmed the check was clearly written for $100 and that the bank deducted $200 but it would not be corrected. I was told I had to file a claim to dispute the incorrect debit and wait for ***** business days for Wells Fargo to investigate. I want my money put back in my account.

      Business Response

      Date: 06/12/2025

      Please see attached bank response.

      Customer Answer

      Date: 06/12/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ********

    • Initial Complaint

      Date:06/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase in February from *******. Which I paid 328 for a ninja slushy. A few days later my package was delivered left on my front porch. I dont stay in the best neighborhood, sorry Wells Fargo. I think It would be helpful to drive down my block and see how unsafe it is. Now my package was not there when I made it home from work. I contacted my bank (Wells Fargo) was given a provisional credit. Fast forward to may 5 or 8. My account is over drawn 328. I was told by a claims *** that since I provided the correct delivery address to *******, the credit is being reversed. I requested the investigation information they used to make this decision. I have still not received it. Unfortunately Im not rich so 328 is a big deal to me especially since I never received my package. I want a resolution, I want help I wanted my product that I paid for but I have not gotten any help

      Business Response

      Date: 06/18/2025

      Please see the attached Bank response. 

      Customer Answer

      Date: 06/24/2025

       

      Complaint: 23416945



      I am rejecting this response because: The issue was never about UNAUTHORIZED PURCHASING!!! This was about an item I order and never received. The investigation was not even a real investigation all Wells Fargo did was contact Walmart and get an invoice, which included the item purchased and delivery address. And it was concluded that I received the item. Which I did not!! I ended up speaking with someone from Walmart who issued a refund. 




      Sincerely,



      Jennifer Johnson

      Business Response

      Date: 06/26/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/04/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting a formal complaint against ***** CARD for the unauthorized reporting of an account on my ********************** report that I did not open, authorize, or apply for. This account is fraudulent and has caused a negative impact on my credit profile.Upon reviewing my credit report, I discovered the following account listed under my name without my consent or knowledge:Account Name: WFBNA CARD Account Number (partial): **************Opened Date: 03/14/2021 I did not apply for, authorize, or open this account with WFBNA CARD. Given that this account is fraudulent, it is highly likely that it was created as a result of identity theft stemming from the 2017 ************ breach, which exposed my personal information.This unauthorized activity has caused significant harm to my credit and financial well-being. I respectfully request that ***** CARD immediately investigate this account, remove it from my credit report, and take the necessary steps to prevent any further fraudulent activity under my name.Additionally, I am requesting that ***** CARD provide documentation or evidence that this account was indeed authorized by me, as I have no record of initiating any such actions.Please address this matter with urgency and let me know the steps being taken to rectify the situation. Thank you for your prompt attention to this serious issue.

    • Initial Complaint

      Date:06/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have applied for credit from a device of a company naming Thousand Oaks Plumbing, got approved from Wells Fargo Bank for an amount of $8500. The ****************************** did not complete the task besides what they did was unfinished work. I did not authorize Wells Fargo bank to charge me this sum of $5000 neither I disputed to ************* for their billing as it they gave no details of the invoice. How Wells Fargo charged me for $5000- is not professional at all.

    • Initial Complaint

      Date:06/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: WFBNA CARD Account #: ****************Balance: $3,615.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

      Business Response

      Date: 06/11/2025

      Please see attached bank response; enclosures have been forwarded to the customer.

    Wells Fargo is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.