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Business Profile

Bank

Wells Fargo

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6,507 total complaints in the last 3 years.
    • 2,203 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/26/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wells Fargo Dealer Services marked my credit report with missing a payment, May 2017. This is incorrect as the vehicle was totaled out, and gap insurance made the final payments. I never missed a payment. The fact of the matter is the vehicle was totaled, i was instructed by WFDS that my GAP insurance would take care of the last payments.

      There was a settlement for the vehicle that Wells Fargo paid to me for the vehicle.

      I would like WFDS to remove the red mark for non payment of May 2017 as the vehicle was totaled and GAP insurance covered the loan and paid for the loss. Thank you.

      Business Response

      Date: 08/04/2022

      Please see attached bank response; enclosures have been forward to the customer. 

    • Initial Complaint

      Date:07/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December 2021 /620 dollars was taken out of my bank account. Wells Fargo as a company did not comply or help me in anyway to retrieve or find out what was going on with my account. I was not given any confirmation numbers for cases they may have opened I never received a phone call back to let me be know what was going on. When I went to a local branch a customer representative literally called me a F****** a****** I told them multiple times that I was getting phone calls from people claiming to be Wells Fargo asking for money. And as of two days ago it happened again additional $400 was taken from my account Wells Fargo has not been handling the situation properly or even giving me proper information on how to handle this situation. Within the past six months they have taken over $1000 from me. This is not helping me financially and is also messing up my credit. They will not work with me nor have they asked me to come in to speak with another banker I feel completely disrespected.

      Business Response

      Date: 08/03/2022

      Please see the attached bank response. 

      Customer Answer

      Date: 08/03/2022

       
      Complaint: 17624575

      I am rejecting this response because: there was nothing to reject or except there was no files or attachments with anything that said anything from the business. 

      Sincerely,

      ***************************

      Business Response

      Date: 08/03/2022

      Please see attached bank response; enclosures have been forwarded to the customer directly.  Therefore, no enclosures will be uploaded to the BBB Portal.

    • Initial Complaint

      Date:07/26/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At the beginning of the year Wells Fargo offered me a balance transfer, and in February I accepted it and had $750 paid on *********** account.On March 3rd, after a couple of weeks that money was applied to my Wells Fargo account but not applied to my *********** account, I called and notified Wells Fargo of issue and they were opening file and research issue which was supposed to take up to 90 days.On April 28, after not hearing anything from anyone I called to find out status and was told the 90 days has not passed, and so I wait.June 15th, a while after 90 days passed and still no info I called again, they wanted another 90 days to look into the problem. I informed the person that I had already been through that and they were suppose to expedite it, and yet still over a month later. I am still waiting for resolution on my lost money.

      Business Response

      Date: 08/05/2022

      Please see the attached Bank response. 

    • Initial Complaint

      Date:07/25/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’ve been banking with Wells Fargo for 12 years. I’m sick and tired of this bank now. Poor customer service. I had a credit card with you guys in good standing, no late payment for nearly 7 years. In August of 2021, I was dealing with Covid and couldn’t keep up with my finances. I decided to contact wells Fargo to get 1-2 ms payment plan, Covid relief, so I wouldn’t be reported to the credit bureaus. To my surprise, y’all closed my account , placed me on a payment plan for 60 ms. I’m tired of calling Wells Fargo to resolve this issue, tired of your escalations. All I want is my credit card to be active, my payment plan to be removed. I do not want to rerun my credit again. You guys have been a nightmare to me. Y’all misunderstood me and closed my account rather than leave it active and offer me payment arrangement. My card wasn’t even maxed. Y’all claim Covid affected clients would be helped but it’s not true. I hate this bank so much. This is how I want this to be resolved: reopen my closed account, take me off your 60 ms payment plan, and remove the remarks off my collections. I will not run my credit. I have no late payment from you guys.

      Business Response

      Date: 08/03/2022

      Please see attached bank response; enclosures have been forward to the customer. 

      Customer Answer

      Date: 08/03/2022



      Complaint: ********



      I am rejecting this response because:



      Sincerely,



      Herween ******
      If other credit cards companies were able to give me 1-2 ms extension. I don't see why, Wells Fargo, as a huge company, cannot help me as a covid patient. For this matter, I will no longer bank with Wells Fargo. You guys are selfish, and inconsiderate, Now I see why everyone is leaving this company. I've been a customer since 2011. 

    • Initial Complaint

      Date:07/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/16/22 I visited WF (Wells Fargo) Branch with four WF Cashiers Checks to get them reissued. I was eventually told they had been negotiated or maybe they were considered expired and asked to wait while a banker made phone calls. After 15mins I was advised they would investigate & contact me on Tues., 7/19/22. I had to confront the banker ******* for a copy of the CC internal tracking numbers only. ***** phoned on 7/18/22 to advise me the money was deemed unclaimed and moved. She gave me a website claimittexas. Again, I requested a WF contact person or ****** The ,contact info was useless except that I mentioned to the customer service rep. that I would be contacting a lawyer, and I was transferred to Consumer Advocacy --who is suppose to get back to me in 10 days. CA also informed me the Checks do not expire and to try another ***************** because this could be a mistake. It was the same issue only worse at another location on 7/22/22. The banker was rude and behaved like it was a bother; she finally made a phone call. She told me the checks are not expired, but that they have been sent to Missing Funds or something similar because of 3yrs inactivity and a ***** law. I have legitimate WF cashiers checks and cannot get my money!! I have requested info in writing that I have not yet been provided. I have four active accounts w/WF (2 checking/2savings) and never received documents indicating my money was being moved or in danger of such. If I have four accounts with the bank, how does that qualify as inactive?!! There is no expiration date on the cashiers checks, they total $30,000 (CCN0002671112) WF unclaimedproperty. I am a senior citizen recently retired, this is so very stressful. Why am I getting the run around? How can the **** and/or *************** regulations allow them to distribute cashier checks w/o expiration dates and not be responsible for maintaining the funds as contracted? How can WF move the funds w/o contacting the customer? Where is my money?

      Business Response

      Date: 08/31/2022

      Tell us why here...Please see the attached Bank response. 

    • Initial Complaint

      Date:07/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recvd a letter from Wells Fargo that they stopped overdraft fees. They have since charged us over $300 in fees plus we had a deposit to cover the charges. In the last month 600 in feed

      Business Response

      Date: 08/05/2022

      Please see attached bank response; enclosures have been forward to the customer. 

    • Initial Complaint

      Date:07/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a new checking account on Wells Fargo's website on 7/20/2022. Wells Fargo website asked me how I wanted to fund the account, and I put in the information for my ***** account so Wells Fargo could pull $500 from my ***** account to the new Wells Fargo one. Wells Fargo initiated the transfer and pulled $500 from my ***** account, but the never deposited the money into the new Wells Fargo one. Now when I call *****, they tell me they sent the money to Wells Fargo, but Wells Fargo says they can't locate the money, they lost is somewhere and didn't apply it to my account. Attached is the activity on my ***** statement showing that the money was pulled by Wells Fargo from my ***** account. I want my $500 back or I will get an attorney and file claim in small claims court in Cook County.

      Business Response

      Date: 07/29/2022

      Please see attached business response. 

      Customer Answer

      Date: 07/30/2022

      Complaint: ********



      I am rejecting this response because: I talked to ***** multiple times, they sent the money to Wells Fargo based on the Wells Fargo request. The money is somewhere in Wells Fargo's system and they lost it. I opened my Wells Fargo account on Wells Fargo's website. I input my ***** account information on Wells Fargo's website. Then Wells Fargo initiated the withdrawal from my ***** account, ***** DID NOT INITIATE THIS WITHDRAWAL, ***** DIDN'T EVEN KNOW THE WELLS FARGO ACCOUNT EXITST. It was the Wells Fargo website/system that initiated this withdrawal and ***** sent the money per Wells Fargo's instructions. The money is at Wells Fargo, they just lost it. I already spoke with a few attorneys, and seems like I will have to file a lawsuit naming both banks as defendants and that is how I will get my money back, plus the banks will pay all my legal fees and punitive damages. Wells Fargo lost my money, and now they are refusing to find it or give it back. I will not let it go and you will reimburse me any and all costs associated with recovering my money plus I will be asking for punitive damages.



      Sincerely



      Karol *******

      Business Response

      Date: 08/03/2022

      Please see the attached Bank response.       

      Customer Answer

      Date: 08/03/2022



      Complaint: ********



      I am rejecting this response because:

      1. Wells Fargo is flat out lying in their response. They state "the debit of $500.00 was initiated on July 21, 2022, by ***** Bank". That is a lie. This was NOT INITIATED BY *****. ***** didn't even know the Wells account existed. I put in my ***** account info on Wells Fargo's website, and Wells Fargo reached out to ***** to pull this money out of my ***** account. This was initiated by Wells Fargo and when they received the money on 7/21/2022 they lost it.

      2. Every time I called Wells Fargo, until 8/1/2022 they were telling me that they don't have a record of this money, they had no clue what happened to it. Now they changed their story and they say they received the money and sent it back to *****. Those two contradict each other, either they lied to me on the phone when they said they have no record of this money, or they are lying now.

      3. They claim they received the money on 7/21 (which agrees with *****), but they NEVER PUT THE MONEY INTO MY ACXCOUNT. I called multiple times on 7/25 and every person I talked to told  me they don't know where the money is and they have no record of it. They should have put the money into my account or show it as a pending deposit, but they didn't because they lost the money. 

      4. Since they lost my money and had no clue where my money was, I told them to close my account and reported them to the BBB and Consumer Financial Protection Bureau. As soon as I did that, Wells Fargo blocked my online access to all my accounts, including a mortgage, 2 credit cards, and the checking account in question. When I called to restore my access, the tech told me I need to call a different number (the number being the general Wells Fargo phone number which I had to start all over to get to another tech, who told me to call the general number again... and this kept going in a circle). They did this intentionally to get back at me for reporting them after they lost my money. 

      Bottom line is this, to this day they can't explain where my money was between the 21st (when they received the money) and the 26th (when they claim they sent the money back to *****). That money should have been in my account at Wells Fargo, but wasn't because Wells lost the money. 



      Sincerely,



      Karol *******

      Business Response

      Date: 08/10/2022

      Please
      see the attached Bank response.   

      Customer Answer

      Date: 08/11/2022

      They just called me and told me they don't know why the money never made it into my Wells Fargo account.  They received the money on 7/21 but never put it into my account and kept telling me that they don't have a record of the money (they lost it). I reported the transaction as fraud with ***** because Wells Fargo kept lying to me saying they never received the money. ***** reached out to Wells to get the money back, and now ***** is launching an investigation BECAUSE WELLS FARGO KEPT LYING TO ME AND LOST MY MONEY. Why should I be the one to put time and effort in to fix Wells Fargo's mistake? I am not a Wells Fargo employee, it is not my job to fix their mistakes and lies. I expect to be compensated for my time. 



      Complaint: ********



      I am rejecting this response because:



      Sincerely,



      Karol *******

    • Initial Complaint

      Date:07/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I DID WIRE TRANSFER 6/27/2022WT SEQ134689 COO WIRE COMPLIANCE /BNF=grace point llc SRF# OW00002306625108 TRN#************ RFB# OW00002306625108$15,375.00 THIS WRIE WAS RECALLED 7/11/2022 Account number ********** I DID NOT RECEIVED THE REFUND TILL TODAY

      Business Response

      Date: 08/12/2022

      Please see the attached Bank response.   

    • Initial Complaint

      Date:07/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In accordance with the Fair Credit Reporting Act. Everything has to be 100% accurate on my credit report. The Credit bureaus stated my account was properly investigated but how is that possible if the high balance is incorrect, the date of last activity is incorrect, the date reported is incorrect, the credit type is incorrect, the last payment date is incorrect, and the account type. This ground for removal they also violated my rights under 15 U.S.C **** section 602 A. States I have right to privacy. 15 U.S.C **** section 604 A. Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions.

      Business Response

      Date: 08/08/2022

      Please see attached bank response; enclosures have been forward to the customer.  

    • Initial Complaint

      Date:07/25/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with wells fargo and do not have a contract withwells fargo card service. They do not provide me with the original application like I asked.

      Business Response

      Date: 08/02/2022

      Please see attached bank response; enclosures have been forwarded to the customer.

    Wells Fargo is NOT a BBB Accredited Business.

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