Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wells Fargo

  420 Montgomery St Fl 2 San Francisco, CA 94104-1207

• 

  Wells Fargo Bank

  14 S Main St Aberdeen, SD 57401-4172

• 

  Wells Fargo

  4150 Southwest Dr Ste 125 Abilene, TX 79606-2286

• 

  Wells Fargo

  1795 Mars Hill Rd NW Acworth, GA 30101-4555

• 

  Wells Fargo

  300 1st Ave W Albany, OR 97321-2226

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a checking account (**********) that was opened as a Portfolio account which required high balances and/or large loans in order to have no fee. In 2019, I no longer qualified for this account and requested to be downgraded. I've been charged monthly fee's for this account for years. I have received several notices that stated if I no longer met the requirements for this account for 6 consecutive months, then the account would be automatically downgraded to a free account. This never happened. I attempted to get assistance with this today via chat and the person said that Wells Fargo has never had a policy like that and refused to help even after I sent him a copy of the notifications I received. He then said he doesn't have a ability to assist customers with a Prime or Portfolio account but didn't mention that until I showed him the notification about the fee. I feel like that 1) this checking account was never needed and was opened during the time when Wells Fargo was opening accounts unnecessarily, and 2) that they had a policy to downgrade the account so the fee's would not charge but then failed to do so.

  Business Response

  Date: 07/22/2022

  Please see attached bank response; enclosures have been forward to the customer.  

• Initial Complaint

  Date:07/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a account with wells Fargo since 2008. During this time I experience on going problems due to the incompetence of 90% of their customer service department. They were continually overdrafting my account by paying bills when there's no money on my account even with overdraft protection. I was constantly having to fight them there's like every month for years fighting with them over that. So I finally got an account on another bank. I stopped using that bank. I had 42 cents in the account. they wouldn't close it at the bank due to covid so they told me to call up customer service. I called up and tried to get them to close the account. They said it was closed and they would send a check for 42¢. This was over 3 months ago. So I received a notice saying that this account was in the negative $12.50. So call them to ask why a closed account is in the negative and they told me that it was "a account service fee. I then ask them how there is a service fee on a closed account. They told me that the account had to o be payed off before the account could be closed. And then today they sent me another notice saying the was now overdrafted because of a reoccurring Google payment, which is why I shut down the account in the first place. Because I never authorized them to keep paying on this Google account that I closed 7 months ago. And why, all of a sudden, did they start paying on that Google account 2 days after I told them off about the service fee on a closed account. Now I also close the account long time ago because I was tired of the anxiety I was getting from having to fight with them because they kept doing this stuff that they're doing now again. And so now it has to go through a review board in 10 days, they are going to contact me again. I told them I was tied of being stressed out because they want to, I feel and see, harass me. And now three or four months later they started harassing me again on a closed account.

  Business Response

  Date: 07/26/2022

  Please see the attached Bank response. 

• Initial Complaint

  Date:07/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Under 15 USC 1666B this is a billing error always paid as agreed on time this is an error this account is in violation. Please ensure all information is accurate and update.

  Business Response

  Date: 08/09/2022

  Please see the attached Bank response. 

• Initial Complaint

  Date:07/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i filed a claim against a company that tried to get a payment through my bank but i cancelled the booking as soon as i did it.but the company would not refund my full amount and the bank sided with the company and took the whole amount from my account i never stayed at the hotel the claim was against *********

  Business Response

  Date: 07/21/2022

  Please see the attached Bank response.

• Initial Complaint

  Date:07/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of fraud and was alerted. A man called stating he was a Wells Fargo employee and that he was trying to stop the fraud and would help me reverse the transaction this was on 07/14. As a consumer I was not aware of this scam trusted it was the bank and now more than $1000 was released from my account to someone I do not know. On 07/15 I called Wells Fargo and was advised that was not a Wells Fargo employee and that they would open a claim. I just want my money back but they will not say if it will be given back or not. I did not authorize the transaction and was fooled into thinking I was stopping the fraud while I was being scammed. Funds were sent to zelle but I do not know the recipient And I would like Wells Fargo to refund my funds immediately attached copy of fraud activity

  Business Response

  Date: 07/21/2022

  
  Please see the attached Bank response. 

• Initial Complaint

  Date:07/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I charged my ********** credit and the issuer is Wells Fargo for a trip via Destify Travel Zap to attend my niece's wedding on June 9, 2022 in Negril, Jamaica at the ******** ***** in the amount of $1,453.20. Unfortunately my boyfriend contracted COVID and was unable to attend. I requested a partial refund the day that I checked into the resort. I was advised to contact Wells Fargo. Upon contacting Wells Fargo I filed a dispute requested my refund. I was advised by telephone that I had 120 days to file my dispute and I stated that as a consumer there is no written documentation that I had 120 days to file. I feel that I am getting the run around from both the resort and Wells Fargo. I am requested a refund in the amount of $726.00. Why should I pay for a trip that my boyfriend did not attend. It was unfortunate that he became ill and I should not be penalized for his illness. I pray
  that you will be of assistance in getting my credit card statement credited. At the least this is poor business practices. I advised Wells Fargo and the Royalton Resort that I would be filing this complaint.

  Business Response

  Date: 07/20/2022

  
  Please
  see the attached Bank response. 

• Initial Complaint

  Date:07/14/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We applied for a commercial loan for a condo unit in November 2021 and were assured that our assets were more than enough to cover this type of loan and were quickly approved. Over the next 8 months, we were strung along and asked to provide dozens of pages of documents - many which said the same thing and none of which were ever the final items needed. The condo is currently owner-occupied by a company that has been there 10 years. The final straw was when they said they would not move forward without a "missing lease between the current owner and occupant" even though they are aware that is is owner-occupied. The lending associate said they will dispute this with the underwriter given the conditions and will get back to us but we have already suffered enough by waiting this long. This is also not a necessary piece of information because we provided the mortgage payment as well as operating expenses for the condo. It's irrelevant (according to the other bank) because it does not matter what has happened in the 10 years prior with this condo in order for us to buy it. Rates are increasing and it is clear they have had no intention on closing the loan, but rather on leading us on a wild goose chase. This is easily the 10th time they just need "one more thing" only to go back on that and ask for more nonsense stuff. We consulted a new bank who is willing to rapidly close us with just our credit and asset report but our rate has suffered as a result of the gross misconduct of Wells Fargo and we wanted our loan closed at the promised rate. Upon searching for Wells Fargo, I see many similar complaints, a series of F ratings and a number of government lawsuits due to misconduct by both the corporation and its employees so it's clear it takes a fight to get this done correctly. There is no reason they cannot close our loan immediately at the promised rate - they have at least 100 pages of documentation and we have more than enough assets to cover this loan.

  Business Response

  Date: 08/08/2022

  Please see the attached Bank response. 

  Customer Answer

  Date: 08/10/2022

   
  Complaint: 17568282
  
  I am rejecting this response because:
  The information is completely inaccurate. Attached is an email from January confirming our application. We worked with ***************************** and have dozens if not hundreds of pieces of correspondence. We initially intended to occupy the space when the current owner asked if he could stay for a year. We informed ****** who told us we needed to complete a new application as an investment property, which we did. We submitted under an LLC - not owner-occupied. The only reason you have so many applications is because it was requested for us to start over again and again. Over the course of the next 6 months, we were run in circles, asked numerous times for documents and then asked to submit them again with minor changes like middle initials, Maricopa parcels instead of suite numbers, dates needing to be adjusted based on pushed back closing dates, basically nonsense. We were asked for an environmental questionnaire and then asked to change parcel numbers to suite numbers and then asked to change it back again.  It became clear to us in July that this loan was never going to be closed and Wells Fargo's intention was to just keep asking us for information - we received a final email asking for a lease from the current owner to the current tenant. The suite is owner-occupied so there is no tenant and there is no lease. ****** confirmed that this was to be a made up document that doesn't mean anything but that the processor would not move forward without it. At that point, we declined to provide any further information. Following that, we received the letter that said we didn't have sufficient stable income, which you can tell from our financial records is not true and also was never brought up previously. I'm attaching the email with the final information request for your records. We had also previously provided mortgage and utility statements from the current owner. None of this really has any bearing on whether or not we can fund this loan though and that was a common theme throughout this process -asking for information that had nothing to do with funding a loan. Wells Fargo should be ashamed of its shoddy business practice in this matter and given the depth of lawsuits and judgements against this company, I don't know why I'm surprised we were treated this way, but it certainly isn't right. We contacted another bank on 7/11 due to Wells Fargo's inept handling of this matter and we close on Monday, less than a month later, which proves the issue is with Wells Fargo, not us.

  Sincerely,
  
  *****************************

  Business Response

  Date: 08/23/2022

  Please see attached bank response; enclosures have been forward to the customer.

• Initial Complaint

  Date:07/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a dispute in March of 2022 for $1,789.58 for a fraudulent merchant on Amazon for which I returned the products; but I was never provided with a refund. Three months later Wells Fargo reversed this charge with no notice or proper letters nor evidence provided by the merchant for this.I have been left without products nor the funds. I believe Wells Fargo mishandled this dispute severely by failing to provide letters and evidence. I spoke to a supervisor from the dispute department on 07/01/2022 who said the dispute was going to be appealed and reopened providing me with a temporary credit. The supervisor had checked and had said they had all of the tracking numbers for the products returned, but it had been denied because just one of the many products was not showing as delivered. Upon checking, Wells Fargo had provided the incorrect tracking number which I then corrected. But, despite being on the phone for hours, the claim was never reopened as promised; and I am still out $1,789.57 which is a large amount of funds.

  Business Response

  Date: 07/25/2022

  Please see attached business response. 

• Initial Complaint

  Date:07/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/13/2022 two people walked into this Wells Fargo and opened a joint account in my name and proceeded to steal all of my savings. I notified Wells Fargo that I was going to be out of the country until 7/15/2022 and they were still able to open it as well as sign a signature that was clearly not mine. I live in **********, ** and was abroad so how would I have opened an account in **** and taken $18,000 out of it. There is clearly negligence on the bank or bank teller's part. I am currently stuck in another country with very minimal funds and my safety is at risk if I cannot get back home.

  Business Response

  Date: 07/22/2022

  Please see the attached Bank response.   

  Customer Answer

  Date: 07/23/2022

   
  Complaint: 17566749
  
  I am rejecting this response because:

  
  

  I did not/still have not received any credit of funds and was unable to pay off credit cards therefore inquiring more debt as well as taking time out of my day to day job to get the matter handle which added additional stress to my life. This has effected my physical and mental health, my credit, and my career. Im addition, my online banking is frozen while the investigation is going on so I am unable to manage my incoming direct deposits from my employer. This matter has not been resolved to my satisfaction and the injuries I have sustained are significant and have not been sufficiently addressed by Wells Fargo. I will not be accepting this response as nothing  has been resolved. This complaint will remain open until I am awarded the necessary reparations from the bank. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/08/2022

  Please see attached bank response; enclosures have been forward to the customer.  

• Initial Complaint

  Date:07/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to get the Social Security number corrected on accounts ************** and ************** since October of 21. The last letter that was sent to me from ******* * stated that I needed to complete a Substitute Form W9 and take the letter, the form and my ID to the branch to have it fixed. I took all the information to the Haines City Florida branch and they looked at me like I was crazy and had no clue what to do. I was told I would get a call back once they figured it out and yet nobody has called and when I call the branch ************ nobody answers the phones. This has gone on way to long and I find it very hard to believe that nobody at this company can update a number on an account so I can have access again.

  Business Response

  Date: 07/19/2022

  Please see the attached Bank response

  Customer Answer

  Date: 07/19/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Michael *******