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Business Profile

Bank

Wells Fargo

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6,505 total complaints in the last 3 years.
    • 2,205 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have noticed that Wells Fargo charged several overdraft fees on my account even with a positive balance. I have called them out about it several times this past year about this problem. Any rep. I talk to on the phone tried to tell me I did not have any money in my account but I would show evidence that I did. It wasn’t until I showed evidence and told them I was a team member that they refunded the money back into my account. I have heard several complaints from POC like myself about this and to go through this three times this years is morbid.

      Business Response

      Date: 07/26/2022

      Please see attached business response. 

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened an account with Wells Fargo, I put my money in the checking account, and I let my daughter put her money in the savings, since she didn't have a bank account. She started out with about $15,000, and in 8/2020, someone started hacking her account and spent $10,000. We filed a police report and notified the bank, and they started an investigation, in September 2020, I got a letter stating they have reason to believe it was my daughter making the charges, or that one of her friends got her card, even though some of the charges were for other States, they denied our claim, in the meantime, we were both calling in to get information, and they noticed they were getting calls from 2 phone numbers, and this made them more suspicious, and they made us feel like we were doing something wrong, and they never produced any poof of it being her charges, when I called them a few times, they were rude, and never returned our calls. This treatment was a deterient and they just ingnored our calls, that's whe we gave up, but still can't forgive them for the way they treated us, and letting someone spend $10,000 of ours without even giving us a call and let us know our account was being drained.

      Business Response

      Date: 07/27/2022

      Please see the attached Bank response.  

      Customer Answer

      Date: 07/27/2022



      Complaint: ********



      I am rejecting this response because:



      Sincerely,



      Donna ********

    • Initial Complaint

      Date:07/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found a fraudulent account on my credit report and I filed an identity theft report with the ************************ and I sent it to WF CRD SVC so they could block this fraudulent information from my credit report. According to the Fair Credit reporting Act, WF CRD SVC had 4 business days to block the fraudulent information from my credit report but they failed to do so. I am filing this complaint because they have violated my rights. The following is the fraudulent account showing on my credit report; * WF CRD SVC 370034XXXX Date opened 02/21/2019 Balance $558.

      Business Response

      Date: 07/28/2022

      Please see the attached Bank response. 

    • Initial Complaint

      Date:07/18/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Wells Fargo a couple of years ago and stated I never received my credit card .wells **** said I should receive a new one soon. I never received the new card now my credit report was dropped over ******** for the account being closed for non usage. I cannot use a card I never received. I called wells fargo today and I was told they will open the account back up and send a new card but want help remove this error off my credit report because I didn't call them back a second time saying I never received the 2nd card they was supposed to send well fargo you truly know how to lay the red carpet out for your customers unbelievable to accuse the victim of the crime of I don't receive what should be the 3rd card will wells fargo close that account again and drop me another 90 points I'm so disappointed

      Business Response

      Date: 08/19/2022

      Please see the attached Bank response. 

    • Initial Complaint

      Date:07/18/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are a law firm that represents executors/administrators with administering the estates of deceased individuals. We have been seeking information and trying to close an account a decedent held jointly with her deceased husband since October of 2020, and Wells Fargo continues to give us the runaround and make us jump through the same hoops. They continually state they do not have authorization to speak to our office, even though they have been given written authority and verbal authority (numerous times) as well as named ****** and *** from the law office as trusted contacts by the executrix. This is the only issue holding up the completion of the estate administration and it has cost the estate time and money in the form of attorney's and executor's fees. Wells Fargo never reaches out to either the executor or the attorney to tell them what might be lacking. When we call, they keep asking for the same documents over and over and over, which are promptly provided. Calls continue to get disconnected and the estate processing department keeps blaming the "back office." Requested relief: close the estate brokerage account immediately, send funds to the attorney's office for administration of the estate and reimburse attorney's fees and executrix's fees in the amount of $1,000.00.

      Business Response

      Date: 08/02/2022

      Please see the attached bank response.

      Customer Answer

      Date: 08/02/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 17581458.  There are a couple of things in their letter that I dispute (such as the assertion that they sent us correspondence requesting certain documents, etc.).  I also do not think it is fair to the customer to have had to incur attorney's fees to try to close this account. That said, I believe that Wells Fargo will not do the right thing and pay anything towards the loss our client has suffered in the form of attorney's fees.  Accordingly, I cannot see increasing that loss.  I can only hope that they use this complaint to better their customer service and in that respect find that this resolution is going to have to be satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Validate Prove it with a wet signature that this account belongs to me. Delete this unverified and inaccurate account.

      Business Response

      Date: 07/26/2022

      Please see attached business response. 

    • Initial Complaint

      Date:07/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi! I, Vanessa ***** on May 6th, 2022 I booked for Vrbo which falsely advertised their property to make it look like they were booking out for a house but they were actually booking out for a room, plus they took the money which was suppose to be 257.60 but was actually 357.60 out of my account before it was actually due to them on May 28th-May 29th. I called my bank and disputed the transaction resolving in them issuing me my money back, now on July 18th Wells fargo is telling me that I took too long to the dispute the transaction which I only took either the same day or the next day to dispute and now wants to reverse the money all these months later; after further explaining that was my money and they don’t have a right to take my money and give it to someone it doesn’t belong too and plus I have bills I was told well on the July 22nd, 2022 that’s what will happen and there’s nothing I canHi! I, Vanessa ***** on May 6th, 2022 I booked for Vrbo which falsely advertised their property to make it look like they were booking out for a house but they were actually booking out for a room, plus they took the money which was suppose to be 257.60 but was actually 357.60 out of my account before it was actually due to them on May 28th-May 29th. I called my bank and disputed the transaction resolving in them issuing me my money back, now on July 18th Wells fargo is telling me that I took too long to the dispute the transaction which I only took either the same day or the next day to dispute and now wants to reverse the money all these months later; after further explaining that was my money and they don’t have a right to take my money and give it to someone it doesn’t belong too and plus I have bills I was told well on the 22nd that they’re not deducting 357.60 but 385.67 from my account and there’s nothing I can do about it; after they have known now for 2-3 months why I disputed.

      Business Response

      Date: 07/26/2022

      Please see
      the attached Bank response. 

    • Initial Complaint

      Date:07/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wells Fargo first opened an unauthorized credit line under my name. After 3 months of bank and forth with the incompetent executive office they are still inaccurately reporting to the credit bureaus hindering my home buying process. They claim to have done an investigation, but if they did they would clearly see that they have in two accounts and an accurate balance on transunion and Expedias and not reporting my credit card AT ALL to equifax. I have emailed copies of my credit reports, showing the mistake to no avail. Highly disappointed in the professionalism and due diligence of this company.

      Business Response

      Date: 07/28/2022

      Please see the attached Bank response. 

    • Initial Complaint

      Date:07/17/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a $467 refund and when it touched my account i moved it from my checkings to my savings on 7/8 when 7/11 hit i got an email saying i was negative. when looking at the transactions they overdrafted me for moving the money from my checkings to my savings making me negative 315 dollars due to two other transactions that got overdrafted due to the first overdraft. When I called them asking why it happened they said its because even though i moved the money when i got it the transaction didnt register till the 11th so when it happened it basically tried to move money from my checkings to my savings again for the refund causing me to become negative but it didnt move any money over at all so they told me they couldnt refund anything and i had to pay myself out of being negative when they took the money after i moved it days before.

      Business Response

      Date: 07/21/2022

      Please see the attached Bank response.

    • Initial Complaint

      Date:07/16/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have done business with Wells Fargo for the past 20+ years and seemingly out of the blue last week around 7/6 Wells Fargo decided to stop doing all cash based business with me. There was no warning with this either all of my accounts - 2 checking and 1 savings holding more than 60k in funds were closed immediately. My checking account that I use to pay my mortgage, utilities, credit cards etc was included in this and notification was sent out via an email only. In addition checks were mailed from each account with no further information other than I would receive the monies from my accounts within 10 business days. I have contacted the appropriate departments at Wells Fargo (loss prevention) for any additional information, however they will only assist in me recovering the funds from mailed checks. They will not provide any reason as to why they will no longer do business with me, not even in the vaguest sense. Wells Fargo Loss Prevention representatives continue to state that it was a decision made with reasons and conversations they were not, nor will ever be privy to, or have the liberty to speak of; also stating that it's 'over their head'. I believe that I at the very least deserve to know the reason or at least have some sort of hint as to why my accounts were closed with no warning or consultation.

      Business Response

      Date: 07/21/2022

      Please see the attached bank response; enclosures have been forwarded to the customer.

    Wells Fargo is NOT a BBB Accredited Business.

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