Reviews

This profile includes reviews for Gap, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Gap, Inc. has 626 locations, listed below.

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  Gap, Inc.

  2 Folsom Street San Francisco, CA 94105

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  Gap, Inc.

  140 Towne Center Cir Sanford, FL 32771-7408

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  Gap Outlet

  300 Tanger Blvd Branson, MO 65616-2188

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  Gap, Inc.

  620 Coronado Center NE Albuquerque, NM 87110

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  The Gap

  10000 Coors Bypass NW Ste 3003 Albuquerque, NM 87114-4040

Review Details

• Review fromMaggie L

  Date: 03/13/2023

  1 star
  Ive been a loyal ******** customer for 20 years. Im what they call an icon level customer. I shop all their sister companies and spend thousands a year with them. Now with everything being so online based I have found myself needing to order online for inclusive sizing. I just had the worst customer service of my life while dealing with the online chat, phone associate and then ending with the manager. I will never be purchasing from their companies again. Absolutely appalling and unethical. I ordered 20 items and received 10. All were shipped in the same bag. But because they clearly have training and product quality control issues within the warehouses that management refuses to address, I have now had to file for a return or refund many times. Apparently even though it is solely the doing and negligent work or lack of in ******** I am flagged in their system and they will not refund me the full amount even when they spend days investigating only to find out their employees did not package 10 of my items. I was refunded for 6. As a manager myself of a huge national company, I am cutting all ties with ******** and will caution everyone I know to do the same. I will shop elsewhere. The customer service associates as well as the manager, although all professional, had no compassion or empathy and clearly thought I was lying about the missing items. Then after the investigation they didnt even email me an explanation like they promised, they merely refunded my PayPal account, yet shorted me over $20 of missing merchandise. I paid for products/services that I didnt receive and they refuse to refund me the full amount.

• Review fromSam D

  Date: 03/09/2023

  1 star
  I placed an order online and received an order that was not mine. I was instructed to return the items I was sent and I could repurchase the items that I initially ordered on my own. I returned the wrong items the following day. ******** received the return less than five days later. It has been nearly a month and I have yet to receive a refund for the items that I never got. Anytime I contact customer service they repeat that this is just company policy and I will have to wait. I find it hard to even call this "customer service" considering the severe lack of help they provide customers for mistakes made by the company. I would rate them at 0 if possible.

• Review fromWendy C

  Date: 02/20/2023

  1 star
  I was sent the wrong item. I called about the return and was told to return it and buy it again. I quickly received the correct item. I returned the incorrect item and they received it four days later. it has been over a month since they received it and I still have not been refunded the money. I called again and was told they will investigate and call me back. I am not confident that I will receive a refund and I will never shop there again.

• Review frommarie L

  Date: 02/16/2023

  1 star
  Worst customer service by a manager ever! ******. Very rude to her employees and does it in front of the customers. Not the friendly welcoming feels you want from this amazing brand. I feel horribly for all the employees being so controlled and not letting them have an atmosphere that is healthy. When you are a customer and witness an employee get degraded in front of you it does not make the experience pleasant.

• Review fromCaitlin C

  Date: 02/11/2023

  1 star
  Worst customer service Ive experienced in the decades of shopping Ive done with the company. After the holidays, I was 7 days past a return window that was never communicated. This is extremely frustrating, I get multiple emails a day from Gap about all sorts of sales and advertisements, so why was this information, which is much more stringent than past holidays, not communicated? Furthermore, the fact that I was still very close to the 15-day window and no exceptions or considerations could be made for me to exchange the item was baffling. The associates at the store were kind and friendly, providing me with reasons why this occurred and what options I had to make it right. The customer service I experienced on the phone line was awful and something I have never experienced in all my years of shopping at Gap. The associates on the phone line provided no assistance or understanding. It took 20 minutes to finally get another method of communication, which was an email, to reach out to anyone in the company. It took me multiple days to write the email as I have never felt such disrespect or insensitivity from a company, especially from Gap, only to be greeted with the notification that the mailbox was not monitored. Which, based on the customer service I received, I interpret to mean that my email will be deleted by an automatic rule and never reviewed. My final attempt was to reach out to customer service via chat, who in the end, spoke from the same script as the phone service and made no effort to help. All claimed the system wouldn't allow them to help. Blaming the inability to help a customer on an impassable system is either a cowardly approach to customer service, or the company is truly not equipping their customer service agents to provide real help to a customer. Either way, it eludes me how the company benefits in such a situation. This experience highlights that the company no longer values its customers, and explicitly wishes to deter holiday shopping.

• Review fromKasey R

  Date: 01/13/2023

  1 star
  I had the worst experience at the **************** ******** store. The assistant store manager was belittling & hurtful. It was one thing to be extremely unhelpful, but then to make me feel dumb is another thing. It was embarrassing. The manager sided with his assistant, claiming that the cameras recorded the event. Which really is ok, the threat is lost on me because I did nothing wrong. Even the store assistants were concerned about the treatment and apologized for him.

• Review fromPaula S

  Date: 01/02/2023

  1 star
  My partner and I went to the Outlet Store on *********** on 12/10/2022 to return $230 worth of clothes - tagged, unused, petite women's clothes ** does not always have in store. We're told that the return policy was 30 and not 90 days. I handed her the receipt for a store credit return. She called the manager who did not as much as acknowledge us. She asked for my ID and quickly said I was blocked for making too many returns. This was odd. We asked if we could use my partner's ID, and the same happened. Super ODD, but this is when I knew something was awfully wrong with this interaction. She gave us both receipts saying we would have to go to a website and run a report to see all the returns we've made that resulted in us being blocked. On the way home, we go to the *************** website and ran the report. If you are not familiar, the ***************, according to their website, monitors and reports to merchants retail product return and exchange fraud and abuse. Note that there are multiple class action lawsuits against this business for allegedly violating consumer privacy, and state consumer protection laws. Multiple businesses are also named in these various lawsuits across the US. As expected there was nothing in the reports other than the ** items we had just tried to return (for both of us). It was later that I understood that ** had shared our ID with a third-party business (The ***************) without our knowledge and consent. This third party now has our names, birthdays, and addresses - the root of many of the lawsuits. My partner has worked in retail for over a decade and because of his experience, we are never rude or unreasonable. The cashier was rude and made sure that everyone heard this, the manager did nothing to assist. ** response has been underwhelming to say the least. ** credit card is cancelled, and I will never patronized ANY of the GAP *** again. BEWARE of this business model.

• Review fromTeresa G

  Date: 12/29/2022

  1 star
  I'm getting charged for item I did not order, but gap is holding me responsible, the items were order online ( which gap has access to my online account and could see all my online orders) and the items were sent to different address from mine. Never again will I order from gap, and I will be closing my credit card account with gap

• Review fromMargarita D

  Date: 12/20/2022

  1 star
  They kept sending me wrong items and late deliveries, I was out $28,23 because of their inefficiency and uncooperativeness. I had to have a friend Drive me to Kohls to purchase the girls sweatshirt for a needy family from our gift tree at Church, in order to get the gift to our Church before December 18, the deadline for the gifts for the gifting tree. I spent $27.99 out of pocket becse of Gaps inefficiency, rudeness and selfishness. The refused adamantly to reimburse me for the $27.99. Then I said what about giving me a gift card/certificate for $25. They refused all four managers and supervisors! Im 70 yrs old and I dont drive that much and do a lot of online shopping ! They didnt care, that this needy girls wish for a sweatshirt for Christmas was going to happen, and an elderly woman was inconveniencedAsking people to drive her to stores to make a beautiful Christmas for this little girl! Im going to never shop again with Gap and have my daughter tell my story on ********* What unkind and heartless people we have in this world. Its not the way to be and act especially at Christmas for those families less fortunate than us. ************************ review is 0 stars!!,,

• Review fromNikki T

  Date: 12/06/2022

  1 star
  ******** cancelled my online order, but the pending authorization remains. I was told by PayPal that ******** has it set up to have a hold last 30 days...THIRTY DAYS! That is ridiculous! Most companies have holds for **** days, but not this company. Holding onto my money for absolutely no reason at all. I have no product with them, nor will any products be heading my way, because THEY cancelled the order. I was told by PayPal that I won't have my money returned under after Christmas. If you're planning on ordering from ********, and they end up cancelling your order, it will be a month before your money is returned, so just proceed with caution.