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Business Profile

Clothing

Gap, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Reviews

This profile includes reviews for Gap, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gap, Inc. has 626 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Gap, Inc.

      2 Folsom Street San Francisco, CA 94105

    • Gap, Inc.

      1945 W Palmetto St Florence, SC 29501-3919

    • Gap, Inc.

      2500 W International Speedway Blvd Ste 5 Daytona Beach, FL 32114-8143

    • Gap, Inc.

      451 E Altamonte Dr Ste 2245 Altamonte Spg, FL 32701-4619

    • Gap, Inc.

      136 Towne Center Cir Sanford, FL 32771-7408

    Customer Review Ratings

    1.12

    Average of 144 Customer Reviews

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    Review Details

    • Arnav K

      Date: 10/27/2024

      I placed an online order that never arrived! Reaching out to GAP, they sent me link to their claims website and basically automatically denied it. **************** said to reach out to my bank who say that they can't help me considering I used a debit card. Now Gap refuses to claim responsibility and my bank is helpless due to federal regulations on what they can dispute and I'm out of 200$.

    • Ryan D

      Date: 10/25/2024

      I ordered a shirt that never shipped and it's been almost a year. **************** tells me I need to dispute it with the bank instead of either refunding or shipping me a new shirt. I also asked at least for a store credit as I have items in my cart. That was also a no. I asked that if ******** fails to ship product (they can see on their end that it never shipper), then it falls on the customer? Their answer was to dispute with my bank. I currently have over $70 worth of product in my cart that I will not be purchasing anymore since ******** refuses to refund $7. They also gave me a dead link to leave feed back.

    • REBECCA Y

      Date: 10/19/2024

      I have been a loyal holder of a Gap Credit Card for several years. On November 7, 2024, I received an email notifying me that my rewards would expire on November 16, 2024, and provided two options: to use the rewards or to use the Gap Mastercard. Unfortunately, I did not check the email until November 15, 2024, which left me very little time to take ********* response, I used my Gap card for a purchase at ****** for groceries. However, when I later checked my account, I discovered that my rewards had completely disappeared.I have contacted customer service multiple times and have been transferred to various departments, but no one has been able to provide a solution or reinstate my expired rewards.I would appreciate your assistance in resolving this matter. Kindly advise on how I can recover my lost rewards or what options are available for reinstatement.

    • Lyllian A

      Date: 10/18/2024

      Please don’t buy from the gap factory i recently made an order and didn’t received my order after making a few complaints they denied my claim this store steals hard working people money the items where bought with a gift card so needless to say I lost my money . I was not asking for a refund I wanted my items they were a gift to my baby granddaughter but the rich decided to steal from the poor

    • Guy S

      Date: 10/15/2024

      I ordered 3 Gap hoodies online for a total of $137.85 … which I never receive nor could they provide me proof of delivery! When I call to state my claim was told, they shipped it and it not on them and I could file a complaint…. I filed a complaint which normally takes 3-5 days but was answer with a denial less than 10 minutes on a Saturday… so they never consider what I was explaining to them… ive bought thousands of dollars of merchandise from this colony over the years… never to think I would be treated with little concern or respect… so I’m out of $137 and got no hoodies… I really wanted those hoodies for my trip but never got them… smh… won’t be spending anymore money with THE GAP

    • Desiree F

      Date: 10/09/2024

      I ordered clothes from ******** in late July. They were charged on my card but the package never left ********. The time for arrival of the package kept updating. When I tried to make a claim, it was claimed by an online representative that it had been too long, even though the delivery date had been continually updating. I had to go through my card for a refund. I looked this issue up online and it seems to be a scam that the company is running where they claim they will send your merchandise but never do, and make it very hard to figure out if the package is actually lost.

    • Michael K

      Date: 10/02/2024

      Purchase a handbag and *** is supposed to deliver it. They marked on their delivery on October 1, 2024. It was supposed to come September 27, 2024 I spoken with and they wont refund my money saying that they have up until October 4. How can you have up until October 4 when is missed delivered somewhere I want the package. Look at person ****** is making up excuses. Theres no way I missed. The package is going to be delivered October 4, 2024 when it was delivered to the wrong address my complete and total address that I gave them is complete and no errors. I am a disappointment person I want my money back or either the product.

    • Artur S

      Date: 10/02/2024

      Unfortunately, they ship bad/used garments. Their shipping schedule is always late, never follows their own timeline + when calling the customer service never fixes the issues. Just bad business in general. No longer purchasing anything from them.

    • Katie C

      Date: 10/01/2024

      Unable to place any online orders because ******* automatically cancels them due to a potential fraud alert. **************** cannot replace my orders or provide any resolution. Seems like Ive been banned but not told so or what for. Very disappointing.

    • Atoya J

      Date: 09/30/2024

      ****** off customer-I placed a online order with ******** I received 11 items out of 13. I contacted ********'s customer service line and was told to complete a missing items form only to receive a email shortly afterwards stating that my refund would not be completed. After calling customer again I was then told that I would have to repurchase the items which were not included in my original previously paid for order, or to deny the claims with my bank. I only want the clothes that I purchased or my money refunded customer care did not take care of this customer.

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