Reviews

This profile includes reviews for Gap, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Gap, Inc. has 626 locations, listed below.

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  Gap, Inc.

  2 Folsom Street San Francisco, CA 94105

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  Gap, Inc.

  1945 W Palmetto St Florence, SC 29501-3919

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  Gap, Inc.

  2500 W International Speedway Blvd Ste 5 Daytona Beach, FL 32114-8143

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  Gap, Inc.

  451 E Altamonte Dr Ste 2245 Altamonte Spg, FL 32701-4619

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  Gap, Inc.

  136 Towne Center Cir Sanford, FL 32771-7408

Review Details

• Review fromMalinda R

  Date: 06/22/2024

  1 star
  I never received this order of 6/4!!I have been tracking this order since the due date of 6/14.I have submitted requested updates and received No phone calls or updates!I have been lied to my numerous times by customer service agents about the whereabouts of my order.This is the worst customer service ever!!!!Now I get notice that you have received " my return"?????? I never got the package, how did I return it?????I need answers from someone in the ** and not lies from someone in the Phillipines!!!I will never order or shop with Banana Republic again!!!

• Review fromTrisha K.

  Date: 06/18/2024

  1 star
  I was shopping at Old Navy yesterday, I gave zreo personal information, no phone number, no email, no name, nothing no loyalt card number. Zero personal information, paid by credit card, again zero information did not want e-receipt paper only. And to my HUGE surprise, my partner got an emailed receipt of my shoping at old Navy.
  Look out, all your personal information including full credit card information is being kept and used.....

• Review fromGail O

  Date: 05/29/2024

  1 star
  I wished to merely exchange 4 items I purchased for a smaller size. First, I should have been able to simply exchange the items for a different size. Not available to do that. I guess Athleta wants to extract further shipping costs from the customer, and what was on sale is no longer on sale Again, more money from the customer. This is so very wrong.I had the option of either receiving a refund to my credit card or an immediate e-merchandise gift card. I chose the immediate e-merchandise gift card. However, I did not get the e-gift card. I had to call customer service and explain to them their definition of "immediate." Of course, the first individual I spoke with said I would get the e-gift card after ******* received my items. That is not what the option read nor is it what my email said in the confirmation of the return. "We've sent you your Exchange and / or eMerchandise Return Card. Now all that is left is to simply drop off your packaged & labeled return at your nearest *** location. You can download the return shipping label below."I spent 30 minutes on the phone with the first individual and then the "manager" but still have not received my e-gift card. Apparently, ******* does not know the definition of "immediate." Also, I should have been able to simply exchange for a different size instead of returning and then having to repurchase the items. I am most disappointed in Athleta and its parent company, GAP, Inc.

• Review fromDenise M

  Date: 05/22/2024

  1 star
  Ordered jeans online. They sent the wrong ones. Now, we have to return via *** before we can even get credit. Their mistake! A good company would have worked with us to figure out a quick solve involving inventory checks, etc. No customer service!

• Review fromChelsea A

  Date: 05/08/2024

  1 star
  I ordered a package. It was returned to sender. The delivery service said it was returned back to them and they wont issue my refund. What a scam.

• Review fromKimberly F

  Date: 05/07/2024

  1 star
  Missing Package and the new process of getting a refund. On 5/3/24, I received notification that my package was delivered and actually the package was delivered to the incorrect address. On 5/5/24, I filed a claim for the missing package and it was denied. After several phone calls, I was finally able to speak with someone who was able to help and a refund was issued. I was told in that in the future when packages are missing I will have to dispute the charge with my bank. The is poor customer service and I should not have to dispute with my bank. The company should do a better job of picking reputable delivery services.

• Review fromMaribel B

  Date: 05/06/2024

  1 star
  I must express my extreme disappointment and frustration with my recent shopping experiences with ********* As a loyal customer who has just recently spent hundreds of dollars on multiple orders, I am dismayed by the consistently poor service and incomplete order fulfillment that I have encountered.Despite the fact that I have placed several orders with ******** recently, I have repeatedly received packages that are missing items, despite the tracking information stating that they have been delivered. This discrepancy between what is promised and what is actually received is completely unacceptable.Furthermore, the process to address these issues is incredibly inconvenient and time-consuming. Instead of being able to resolve these problems efficiently, I am forced to go online and file a claim, which, as I have experienced, takes several days to process. This means that I am left waiting even longer for a refund.I cannot express enough how upset and dissatisfied I am with this level of service. Not only has ******** failed to fulfill my orders correctly, but the lack of a streamlined and efficient resolution process only adds insult to injury.As a result of these ongoing issues, I cannot in good conscience encourage others to do business with *********

• Review fromAlicia G

  Date: 05/03/2024

  1 star
  I placed an order with next day shipping (cost 25 extra dollars) . My order was 250 dollars total. I bought 13 items. I received the package snd 11 out of the 13 items were missing. I got reimbursed for those items. The person I spoke to over the phone placed a second order with the missing items. Then I get an email later that following day stating that my package has been delayed. This wouldnt have been an issue if it was a normal order, but I expedited it for a reason so I could have it by Friday. ******** has not tried to make this right and honestly, I dont think Ill shop here again after years of giving them plenty of my money. **************** experience was horrible for a mistake they made.

• Review fromJennifer S

  Date: 04/22/2024

  1 star
  On several occasions I have ordered my children's gifts and they always return the package. They've done this to me three times now. They say the address is wrong and I always put the apartment number and the excuse is that they can't find the address. They have left my children without a birthday gift. No money no package. The customer service is rude and do not give you a solution.

• Review fromEnily O

  Date: 03/24/2024

  1 star
  They will miss items out of your $300+ order, and close your claim within 4 hours saying they cant do anything!!!!!