Reviews

This profile includes reviews for Gap, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Gap, Inc. has 626 locations, listed below.

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  Gap, Inc.

  2 Folsom Street San Francisco, CA 94105

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  Gap, Inc.

  1945 W Palmetto St Florence, SC 29501-3919

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  Gap, Inc.

  2500 W International Speedway Blvd Ste 5 Daytona Beach, FL 32114-8143

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  Gap, Inc.

  451 E Altamonte Dr Ste 2245 Altamonte Spg, FL 32701-4619

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  Gap, Inc.

  136 Towne Center Cir Sanford, FL 32771-7408

Review Details

• Review fromAmy G

  Date: 03/11/2024

  1 star
  I've been a fairly regular ******** Customer for a number of years and have placed most of my orders online with them. In a couple of recent larger orders that I placed with them they shipped a package that didn't contain almost half the items in the order that they said were shipped in the package. In the most recent case I contacted the company to request either a refund for the missing items that weren't shipped or to ask if they could replace them. They instructed me to file a claim for the missing items online for the order which I did. They immediately denied the claim and was told that they insisted that they shipped the items which they didn't. They also would not offer to replace the missing items. And they told me I would have to contact their claims department to try to get a resolution and be on hold for about an hour wait. I would recommend to people not to order things online with this company. And if you do I'd limit it to smaller orders.

• Review fromHelena M

  Date: 03/01/2024

  1 star
  This is the third time in a row I've faced issues with my online orders from GAP. They consistently offer items that are out of stock, leading to canceled orders after payment. The promised refunds fail to appear on my GAP credit card before the due date, forcing me to cover the costs.When a damaged linen shirt was delivered, GAP instructed me to take it to **** Despite complying, the refund didn't reflect on my credit card statement. Contacting GAP's credit card bank revealed GAP hadn't updated any refund information, resulting in a frustrating cycle of calls. It took days to confirm the damaged item delivered to GAP warehouse, damage confirmed., but no refund initiated. It took about 1.5 months for a refund to show in my statement after payment due date. I had to pay off for the item I did not have in order to avoid interest.In today's delivery, none of the four items I ordered were in the package, and there were three items I hadn't ordered. GAP insisted I return the package to *** for a refund, but I refused, stating it's not the customer's responsibility to correct their mistakes. I demanded they arrange for *** to pick up the package from my location, instead of making the customer work for them to correct their mistake spending their time and money on gasoline. Their supervisor, ****, repeatedly told me to deliver it to *** so that some people might want to buy them. Again, I told her to arrange a *** pickup for the mistake lays entirely with GAP. *** charges a small fee for this service. GAP does not want to spend their money for a *** pickup. But then, why do they think it is right and fair to make a customer spend time and money on gasoline to correct their mistakes?Despite enjoying their cotton items for years, I'm deeply disappointed by GAP's repeated online sale failures. After this incident, I've decided to stop shopping at GAP due to their unreliable online services, delayed financial transactions, and inadequate customer service.

• Review fromCurtis B

  Date: 02/28/2024

  1 star
  Banana Republic utilizes ************* for their Credit Card. ************* is the the absolute worst. Charged me a late fee, they then removed the late fee. Since then a have then been charged a new late fee the next month because the old late fee had not been removed. Called in again and they said they were removing the late fee and the new late fee. This has went on for four months now. I call in every month to attempt to rectify the situation and they promise that it will be resolved in the next 48 hours. Now they have reported a delinquency to the credit agencies.Then of course Banana Republic states that they have nothing to do with Barclays and the credit card is separate from BR. Well, Banana Republic you decided to utilize this bank for your brand. Bottom line: I will not longer shop at BR.

• Review fromRonald W

  Date: 02/28/2024

  1 star
  Did a return didnt get full credit told have to pay $7.00 for shipping. Then they wouldnt take apayment. Called corporate to pay transferred 5 times then the 5th b**** hung up on me after taking my checking info. Never put thru my payment. Tried 4 times so far to cancel my card still trying. Also a store cant take payments. Wont ever go back to to this poorly run establishment!!!

• Review fromLisa S

  Date: 02/19/2024

  1 star
  Cashier refused return, that was within the guidelines posted on the companies website. An item with receipt in a unwashed and unworn condition was needed to be returned. It was purchased 24 hours earlier. Was suppose to be a large in men's but was a large in children's. Tags had been removed, cashier stated that it was now considered a finalsale due to joker tag removed. Contacted customer care that contacted gm that stated it was their policy. But it was not found on website nor could customer care tell me where to find it. Customer care said it was the gm's call and she stating no return because of the joker tag being removed.

• Review fromKatie S

  Date: 02/19/2024

  1 star
  I ordered a pair of shoes from them. They were too large so I mailed them back with the label they provided and ordered a smaller pair. I saw via the tracker that the original shoes made it back to the warehouse but I had not received a refund so I contacted their customer service. I was told I was too early so I waited and still no refund. I contacted again and they apologized and said they'd issue a refund within the next 48 hours. It's been well over 48 hours and I have no refund. I've paid for a pair of shoes theyre in possession of and now I'm out $60.

• Review fromMohammed S

  Date: 01/25/2024

  1 star
  Why is gab charging interest for credit usage and taking out money usage double even if ur not taking out money or never did still bing charged ***** Apr that makes no sense if u use ur credit card only just charged that I never took out cash and I'm still bing charged separately ***** Apr. 1ns I pay off this credit card never using again. I have better offers with other companies then this don't get a credit card from gab they are a rip off

• Review fromKhaleila B

  Date: 01/23/2024

  1 star
  I ordered 9 pairs of pants. Only 1 was delivered. ******** claims the others were delivered the day of a massive snow storm but that is impossible. They have refused to give me a refund or resend items. I am out $200 from these crooks.

• Review fromMegan M

  Date: 01/18/2024

  1 star
  I ordered an item from GAP which was defective. I went online to initiate a return and opted for a QR code since our local store went out of business and I don't have a printer. They sent me a label instead. I chatted and called customer service and they said I couldn't get a QR code since they mistakenly sent me a return label and suggested that I drive 3 hours to the nearest store to do the return or pay the *** store to print the label for me. Outrageously bad customer service for defective clothing. I have been a long time customer of ********************** and Athleta and will NEVER purchase from any of these stores again.

• Review fromAnn R

  Date: 01/17/2024

  1 star
  I spent over $900. there this Christmas on presents, opened a credit card, all expecting the discount and points. When I went to use the 37 points I was told that the product I wanted to use the points with was not available, yet when I called back to order it without the points the lady said "Oh don't worry, we have over **** of them! I cancelled my credit card and will buy from another company. On one order, they sent me an inferior like product; I had a very hard time getting the right one I paid for.This is really a shame as this company has some really nice merchandise. DON'T GET HOOKED!***************** 1/5/24