Reviews

This profile includes reviews for Gap, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Gap, Inc. has 626 locations, listed below.

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  Gap, Inc.

  2 Folsom Street San Francisco, CA 94105

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  Gap, Inc.

  140 Towne Center Cir Sanford, FL 32771-7408

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  Gap, Inc.

  620 Coronado Center NE Albuquerque, NM 87110

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  Gap, Inc.

  648-3147 Douglas St Victoria, BC V8Z 6E3

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  Gap, Inc.

  8016 156th Ave Howard Beach, NY 11414-2305

Review Details

• Review fromCourtney E

  Date: 12/13/2023

  1 star
  Worst experience ever and they do not care. They sent me the wrong item and cannot send me what I ordered. Will only refund if I pay for a box or package to send it back. The "leader" who called me back from my complaint actually hung up on me. So rude and I will never shop here again!

• Review fromAnn L

  Date: 12/06/2023

  1 star
  Order was sent to a wrong address and the customer service person hung up on me! When I called back the person could not explain why the order was set to the wrong address in another state, could not refund my money! Very disappointed in this company.

• Review fromMARY W

  Date: 12/02/2023

  2 stars
  ******** has fair prices and nice clothing items. My issue is with their shipping. They offer free shipping with order more than $50. The problem is they contract with a company called *********************** who has an F rating. Four days in a row we received messages stating our order would arrive the next day. It didn't. When contacting ******** we discovered that they give *** a worst case scenario deadline for delivery, *** holds onto the package until that date which is sometimes 2 week out. As of right now our package has been in a warehouse 20 minutes from us for 5 days. The date assigned by ******** is Dec. 6 (which is still another 4 days). By the time we receive our order, it will have been in that warehouse for 9 days which is not acceptable. We like ******** and their clothing, but it just isn't worth the hassle of waiting for our items to arrive.

• Review fromLindsay K

  Date: 11/24/2023

  5 stars
  Good quality clothing. Easy returns. They seem to care about their brand and stand behind it. Would buy from them over and over!!

• Review fromRachael J

  Date: 11/14/2023

  1 star
  My package was delivered having already opened during shipping. It was missing 6 out of 9 items. I got the runaround on both chat and over the phone and the only option they could give me was to submit a claim to be dealt with "in two business days" which apparently to them means on a Tuesday I won't hear back until Monday (no, this wasn't even thanksgiving week). Meanwhile I had to reorder most of my $100+ order out of pocket since the items were starting to run out of stock. Additionally both the chat and the call did not tell me that there was also a direct line to the claims department until minutes after that department closed for the day.

• Review fromJenn Z

  Date: 11/14/2023

  1 star
  ********************************************* CAUGHT STEALING FROM CONSUMERS amazing that it won't let you leave ZERO STARS because that's what these s***** corporations deserve. I'm having the same issue as other customers listed below. Have had hundreds of dollars of clothes to return and have been a couple of days outside the return policy and they won't budge on it. Wouldn't give store credit or anything. I have shopped here for over 30 years and they have always had customer service and would accommodate and provide store credit at least. They are literally stealing money from customers. It's disgusting and absurd that they don't adjust their policies. These aren't returns being made 6 months or a year later. They could have still accepted the returns and sold the items. It's awful how they are treating customers and I hope they all get exactly what they are giving out- total disregard to themselves, loss of money, frustration - they deserve it all.

• Review fromsasha s

  Date: 10/30/2023

  5 stars
  I had an in store purchase of 500 and tried to make a return or store credit 2 days after 30 day return policy due to having covid and cannot return merchandise . I was and continue to do returns to ********** same owner after 60 days and they are quite accommodating.Gap will be closing stores by end of year see why after 40 years of purchase i she v made good ridden . Its all about competition and you gladly have lost the consumers respect

• Review fromJustine B

  Date: 10/27/2023

  1 star
  Earlier this year I closed my Banana Republic credit card after ********* Bank which services credit cards for Gap/Banana Republic, switched my bills from paper to electronic without asking me. They don't have my email so I wasn't getting electronic bills from them. After three months of not paying a bill that was less than $100, because I didn't know about it, Barclays sent me a letter saying my bill had been unpaid for three months. I got them to reverse the late fees and extra interest but promptly paid off and cancelled the credit card. I just went to open a line of credit for my business but my bank turned me down because of the ********* Bank problem. Now one of my subcontractors is not going to be able to pay her rent next week because I can't get a line of credit because ********* Bank switched my bills to electronic without telling me.

• Review fromMarisa C

  Date: 10/26/2023

  1 star
  Zero star review. I placed a combined *********************************************** order that was delivered in two separate shipments. The box from Gap arrived on September 7, 2023. When I logged in to print a QR code for express return, within the 30 day return window, their website stated that the item was ineligible for return. I called customer service and spoke with *** for over 20 minutes to resolve the issue. *** claimed that he couldn't process a return label because there wasn't enough time for the item to be received by them within the 30 days. He acknowledged, as I read Gap's return policy out loud to him, that I was well within the 30 day return period. When I asked to speak with the supervisor, he tried to dissuade me and told me that I'd have to return the item in person. I explained that the store nearest my home closed and that I'd have to drive farther just to return this one item. After putting me on hold for the last time, he refused to let me speak with the supervisor by claiming that the supervisor had gone home for the day. What I'd like to know is how this company can get away with breaking its publicly available written return policy and not facing any legal consequences.

• Review fromWhitney D

  Date: 10/16/2023

  1 star
  Didn't honor thier own return policy of 30 days from delivery. Ive had the worst time with customer service. I will NEVER purchase anything GAP again as I am out ***** now.