Reviews

This profile includes reviews for Gap, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Gap, Inc. has 626 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Gap, Inc.

  2 Folsom Street San Francisco, CA 94105

• 

  Gap, Inc.

  140 Towne Center Cir Sanford, FL 32771-7408

• 

  Gap, Inc.

  620 Coronado Center NE Albuquerque, NM 87110

• 

  Gap, Inc.

  648-3147 Douglas St Victoria, BC V8Z 6E3

• 

  Gap, Inc.

  8016 156th Ave Howard Beach, NY 11414-2305

Review Details

• Review fromErin J

  Date: 10/03/2023

  2 stars
  I hate to do this one here however there is no place to simply email about this problem and I've spent hours on the phone over the ********* bank card that I opened at your store. When I applied in store I could see my address correct on the screen. ********* somehow typed my address wrong and I didn't get my card for 3 months. When they finally got I contact with me there were late fees attached to this card. These fees were waived and a new card was issued. I paid the balance on the spot. Somehow when the new card was issued the balance and the late fees went over to the new card even though I have paid. I have spent hours as previously stated and spoken to multiple account managers trying to fix this matter. I have had 4 ********* employees verify that I don't owe money however, I get calls 2-3 times a day from a different department of ********* harassing me for money. When a customer applies for a card they are trusting the company to provide a credible bank to work with. ********* is far from that with their poor practices. This is just unacceptable. I had to close my card with them then they told me I could never have another card with your company. I want the president of your company to see this. I have an excellent credit score and now because of a choice your company made to work with this bank my score is in ***** way. Your ties with this company need to be cut it's not a good look for your business. I am aware on here from looking at other situations that I'm not the only customer who has pretty much been tormented by this bank.

• Review fromKate R

  Date: 10/01/2023

  1 star
  I'd give a negative star if I could. The most unreasonable return policy I've dealt with. 30 days from the date it ships, NO EXCEPTIONS. I was two days late and had to eat $100 because of their completely unreasonable policy. I will never order from this company or any of its affiliates again! NON-EXISTENT CUSTOMER SERVICE. Awful experience!

• Review fromMary S

  Date: 09/30/2023

  1 star
  Old Navy...one of the worst businesses to deal with on-line and via phone. I tried calling ************************* six times [***** ******** and **************] and both numbers are useless. They just repeat the loop over and over again and you have to enter your information everytime. I hate to think what would happen if I lost my card and there is no one besides a loop to help me. Absolutely no available human to help with my credit card issue. No wonder their rating is 1 out of 5 stars. Hey Old Navy...are you reading all these negative reviews about your company?

• Review fromKayla P

  Date: 09/21/2023

  1 star
  Prices are outrageous. Then they send youre package via the cheapest shipping method (Lasership) The people that deliver with lasership are never respectful of property or the package itself. They show up at very strange hours, after dark and in unmarked personal ************ shocked a company that claims to have such high standards uses a shipping company that has such low standards and regards for customers. Overall the shipping times vs costs are just ridiculous. I wont order from GAP again. What a rip off.

• Review fromRajiv J.

  Date: 09/14/2023

  1 star
  The 30 days return policy is so strict that they refuse to give even a store credit instead their staff asked me to sell or donate the pants I could not return within 30 days of purchase.

• Review fromKatherine S

  Date: 09/13/2023

  1 star
  Gap is totally off market on their return policy and will not provide any exception. They do not permit returns after 30 days from the shipment date, not even for store credit! With postal delays, travel, illnesses, this affords no flexibility to the customer. They are particularly profiting from working moms who need more time and flexibility. Horrible, robotic customer service. ******** and Sorsang were absolutely useless. For context, I havent made a return to Gap in well over a year before this order. Youd think they would understand my request and ***** at least a return for credit. Too many other retailer options for this quality of clothing. Im done.

• Review frommelissa m

  Date: 08/31/2023

  1 star
  I have ordered multiple items, and they will fulfill your order, but something is always missing from the package. When you call, they say there is nothing they can do because you exceeded your refund capability. Either someone is pocketing the items, or they are hiring Morons who can't do quality control. Get it together Gap, Inc. and stand behind your customers.

• Review fromElizabeth G

  Date: 08/31/2023

  1 star
  Oooh boy where to start...I have been a perfectly have customer, placed tons of orders, used their rewards program, have the highest level naviest credit card...until this April.I was shopping instore and at check out they were unable to locate my rewards account. After getting no assistance in tje store, I left the items, and called customer service. They advised that my account had been compromised and some else's information had veen added to my account, name, email, etc. The name was ****************** hour phone call and being transferred a few times, I thought the issue had been resolved. They claimed my information had been updated and "*****" removed. Forward to about 4 weeks ago (August). I go to place a back to school order for my son, I am unable to log in and also I am prompted to create a new account. I call in to customer service..they once again advise this ****'s information is on my account. 3 representatives and ************************************************************************* placing an order over the phone and applying rewards. I ***** receive an order email ( I assume it went to "****" but my order itself does arrive)I am promised a callback or email in "2-3 weeks" for them to escalate this issue to their IT TEAM.Here we are 3-4 weeks later and another 3 hours of phone calls, another 4 representatives, two floor leads, and now back in the waiting game now to hear from a higher manager.This entire time the only attempt at a resolution has been suggesting to create a new account with a new email (that I do not have) and a new phone number (that I do not have) and they will add the rewards to this new account. This is not ***************************, this is has been a waste of hours and frustration.As customer this makes me lose faith in their online security, retain me, and their abolity to provide a true resolution. At this point even to get a callback ?!

• Review fromCamille B

  Date: 08/08/2023

  1 star
  I ordered a pair of pants for a trip. They sent me the wrong item and refused to send me the right one until they receive a return If I purchase an item i expect it to be fulfilled. They are responsible for doing so. If they send me an item they didnt order, that really seems like their problem. Im happy to give back the item - I dont want it. But they shouldnt be allowed to hold my item hostage until I fix their mistake. If they mismanage their warehouse it should be their problem, not mine.

• Review fromAshley R

  Date: 08/08/2023

  1 star
  I have had nothing but continuous issues with any online ******** order I place. There are constant conflicting statements from customer service, complete lack of help and correction of issues. I have worked in retail and customer service, I have a very hard time believing there are so many limitations to what customer service can accomplish and if there is they truly need to change their policies. Any issues with orders constantly leads to more inconveniences for the customer. I ordered clothes for an 8 year old only to be sent 2x mens clothes which I had to drive 24 miles to return because I dont own a printer for a shipping label and they dont have QR codes or *********** like ******. I was told if I repurchased they would honor express shipping but didn't clarify i had to pay the $20 for express shipping and then they would refund that which takes 5-7 business days and I am already waiting for a refund for my purchase I had to return and the issues were their fault not mine. I have seen so many companies with the ability to expedite an order and for them to deny that ability and only offer to cancel the order, make me repurchase and pay for expedited then wait for a refund AGAIN on top of waiting for the refund of the purchase I had to cancel. That's just insane and after multiple incidents they have officially lost a customer which is a shame because I just got approved for their credit card.