Complaints

This profile includes complaints for Levi Strauss & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Levi Strauss & Co. has 17 locations, listed below.

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• 

  Levi Strauss & Co.

  1155 Battery St San Francisco, CA 94111-1203

  
• 

  Levi Strauss & Co.

  3000 Oak Rd Walnut Creek, CA 94597-2092

  
• 

  Levi Strauss & Co.

  501 Denim Way Canton, MS 39046-8664

• 

  Levi Strauss & Co.

  755 S Grand Central Pkwy Ste 1423 Las Vegas, NV 89106-4526

• 

  Levi Strauss & Co.

  7400 Las Vegas Blvd S Ste 35 Las Vegas, NV 89123-1031

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the location in the ******** Outlet Mall, ********, ******** on Friday May 26,2023. When I entered the store there were several associates standing around. I was not ask if I needed any assistance. Another customer came in that was of White descent and was immediately offer assistance. This is not right! Regardless of one's nationality all should be treated with dignity and respect. I was ready to purchase $200+ for clothing but after receiving the treatment I encounter I just walked out. I feel that the company needs to remind it staff that all money is green and that each person that takes the time to visit the store should be able to do that without being subject to racism. I reached out to the company via email 5/29 given a customer service #*******. I was advised that a company rep ******* & ************)would contact me to no avail

  

  Business Response

  Date: 07/19/2023

  Thank you for bringing your shopping and customer service experience to our attention.
  
  We appreciate the opportunity to make things right.   A manager from the store has reached out to you directly to address your issue. In addition, a manager from customer service has reached out, as well.
  
  Your feedback is very important to us.  I hope that you find our response as appropriate.
  
  Regards,
  *********************
  ****.com Customer Service

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** took no action to resolve that my account was hacked today 06/20/2023. Four purchases were made by another person whom i do not know and certainly never authorized to hack into my account and use my credit card. I have screenshots of the four purchases. The total was nearly three hundred dollars. **************** did nothing, supervisor refused to speak with me. It is a violation of my privacy as a consumer as well. I did not buy these things, i have not logged into this account since 2019.

  

  Business Response

  Date: 06/28/2023

  Thank you for bringing your situation to our attention.
  
  We appreciate the opportunity to make things right.   A manager has reached out to you directly to resolve the issue.
  
  I hope that you find our response as appropriate.

  Regards,

  *********************

  ****.com Customer Service

  Customer Answer

  Date: 06/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 pairs of jeans online on April 18, 2023. Order *********. Neither pair fit me, so I did the online return process and sent them back on April 25. Never worn with tags still attached.Accorded to ***** tracking **** received the jeans on May 1, 2023.It is June 15, 2023 and I still have not received my refund. I dont understand how they can take my money the day I make a purchase and then take months to give a refund. Its been 45 days. Thats unacceptable. I want a refund of ******.

  

  Business Response

  Date: 06/15/2023

  Thank you for bringing your order return experience to our attention.
  
  We appreciate the opportunity to make things right.   A manager has reached out to you directly to resolve your issue.
  
  I hope that you find our response as appropriate.

  Regards,

  *********************

  ****.com Customer Service

• Initial Complaint

  Date:06/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DATE: JUNE 1, 2023 ONLINE ORDER: WOMEN'S JEANS WOULD NOT PROVIDE ORDER # - CLAIMED IT WOULD BE FORWARDED AND NEVER WAS ATTEMPTED TO CALL LISTED # ************ LEVIS WOULD NOT ALLOW ANY CONTACT TO RESOLVE THIS PROBLEM SINCE JUNE 1, NEVER HEARD BACK, NO CONTACT AVAILABLE, FRAUDULENT TELPHONE #

  

  Business Response

  Date: 06/15/2023

  Thank you for bringing your shopping experience to our attention.  We apologize for the inconvenience.
  
  We appreciate the opportunity to make things right.   A manager has reached out to confirm order details and resolve the issue.
  
  We look forward to your response.

  Regards,

  *********************

  ****.com Customer Service

• Initial Complaint

  Date:06/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4-5-23 at Store 217 at around 2:45 PM, I was trying to order a pair of ***** as the pair I wanted wasnt in stock. The cashier was friendly and more than helpful, but, was having trouble scanning my ***** She said it wasnt working, then said it had been declined. My husband was surprised as this has never happened to us before and that we had a very large available balance on the card. So we said OK, and just gave the cashier another card. This time it went through. The problem is when we returned from vacation and checked are card statements. We had been charged both on the 1st card and the 2nd card. We do have the receipt for the 2nd card, but obviously dont have a receipt for the 1st card. Help!

  

  Business Response

  Date: 06/20/2023

  Thank you for bringing your shopping experience to our attention.
  
  We appreciate the opportunity to make things right.   A manager has reached out to get more details directly from you.
  
  We look forward to your response.

  Regards,

  *********************

  ****.com Customer Service

  Customer Answer

  Date: 06/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a few pairs of jeans for my husband at the target **** store and they didnt have his size in stock so we ordered them online and that was in January 2023 and we never received the package I contacted **** online and they said they would refund my money. So February 6,2023 I was told that they had sent me a refund check and for me to give it 4 to 6 weeks I never received the check. So I contacted them again now they saying that they sent me another check on May 27,2023 I have be getting the run around about my money. Ive been emailing them asking for a manger to contact me. I called them today and asked if I could speak with a supervisor and they sent a ticket up requesting a manger to call me and the manger ************** wouldnt speak with me he wanna she told me that he had sent it up to corporate and that they would be reaching out to me. I really feel that something is not right about this situation. I use my debit card and why they just didnt put the money back on my debit card. I need help in this situation because it doesnt take 6 months to pay me my money back.

  

  Business Response

  Date: 06/07/2023

  Thank you for bringing your shopping and customer service experience to our attention.
  
  We appreciate the opportunity to make things right.   Thank you for working with our management team to resolve your issue.
  
  Regards,

  *********************

  ****.com Customer Service

  Customer Answer

  Date: 06/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/18/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint regarding a recent incident of fraudulent activity on my Levi.com account and the subsequent poor ******** support. On May 16, I received a notification indicating that an unauthorized individual had gained access to my Levi.com account and fraudulently placed an order for a $100 gift card using one of my saved credit cards (Order Number: *********). Immediately upon receiving this notification, I contacted Levi ******** care within a mere *********************************************************** resolving the matter.To my disappointment, the ******** care representative I spoke to initially proved unhelpful and failed to address the urgency of the situation. After wasting an hour on the chat, I was eventually transferred to a manager, who conveyed via email that Levi Strauss & Co. would not reverse the fraudulent order or provide any assistance in tracking down the responsible party.This response is both concerning and disheartening, as it implies that ****'s ******** support team does not take issues of fraud and security seriously. Furthermore, the company's unwillingness to rectify the situation or offer support is not only a breach of their responsibility as a retailer, but it also demonstrates a lack of commitment to ******** satisfaction.As a result of ****'s inaction, I have incurred a financial loss of $100, directly attributed to the fraudulent order placed on my account. Additionally, I have lost trust in Levi Strauss & Co.'s ability to handle ******** concerns and protect their ********s' sensitive information. It is my belief that **** should take immediate action to investigate this incident.

  

  Business Response

  Date: 05/19/2023

  Thank you for bringing the unauthorized order and your customer service experience to corporate attention.
  
  We appreciate the opportunity to make things right. Your credit card has been fully refunded.  And we are reviewing your interactions with our customer service team to ensure we use your experience as a learning opportunity.

  A manager has reached out to you directly to resolve your issue.  I hope that you find our response as appropriate.

  Regards,
  *********************
  ****.com Customer Service 
  

  Customer Answer

  Date: 05/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/15/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order through the ****** app on 05/07/2023. Order # ********. On 05/10/2023 I received an email saying it was delayed. The status says: YOUR PACKAGE IS Ready For Warehouse Pickup LATEST UPDATE MONDAY, MAY 8. 11:49 AM Shipment information sent to FedEx.That was as of May 08. Today is May 15th. Over the weekend I tried to check on the status. The app and website is a nightmare when you are looking for help. I try connecting through their chat which always says no users available. Chat is open 7am-7pm. I tried multiple times during those hours even on a business day. Today I connected by getting creative and connected with ****************** explained the issue and never received a response. After four plus minutes of silence I said "hello?". Still no response. Last weekend I was able to send a message through their site and ************** emailed asking for me to verify my shipping address was correct. I responded yes. I still have not heard back from ****************Basically ****'s is a total mess. My order hasn't moved and it's impossible to get answers. It's totally unacceptable.

  

  Business Response

  Date: 05/18/2023

  Thank you for bringing your shopping experience to our attention.
  
  We appreciate the opportunity to make things right.   A manager has reached out to you directly to resolve your issue.  Thank you also for your feedback regarding your experience with our chat service.  We are working with our IT team to identify and resolve any issue that *** have contributed to your situation.
  
  I hope that you find our response as appropriate.

  Regards,

  *********************
  ****.com Customer Service 

  Customer Answer

  Date: 05/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst customer service and experience!Order was placed, wrong order was scanned to send, customer service rep was disrespectful and did nothing to help resolve the issue from the mistake on Levis end.4 pants were ordered, 3 were wrongly scanned and sent, we attempted to contact **** the same day to resolve the issue.Their customer service rep ******** was disrespectful, did not resolve the issue and failed to follow up with any action.

  

  Business Response

  Date: 05/18/2023

  Thank you for bringing your shopping experience to our attention.
  
  We appreciate the opportunity to make things right.   We would like to address your interaction with our customer service team, as well.  We will need additional details from you.  A manager has reached out to you via email to resolve your issue.
  
  I hope that you find our response as appropriate.

  Regards,
  *********************
  ****.com Customer Service

• Initial Complaint

  Date:05/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked 40 hours last week and only received pay for ***** hours. I was told yesterday that it was fixed and I would be paid out for the rest of my hours yesterday or today at latest but received nothing else

  

  Business Response

  Date: 05/08/2023

  Thank you for reaching out.

  We encourage you to contact your manager directly to resolve your pay issue.

  Unfortunately, we are unable to assist with your dispute via the Better Business Bureau complaint process.

  Regards,

  *********************

  ****.com Customer Service