Business Profile

Clothing

Levi Strauss & Co.

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
BBB’s business profile for Levi Strauss & Co. was created in January 1950. A review of Levi Strauss & Co. complaints was completed in December 2024. For information on shipping and tracking, please visit

Shipping
Track Order
Levi's Help

If you have any questions about discounts and promotions, the BBB recommends visiting Levi's Offers Terms and Conditions.

Complaints

This profile includes complaints for Levi Strauss & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

134 total complaints in the last 3 years.
69 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned 3 pairs of defective jeans to Levi’s at the following address:

***** ******** *******
*** ********* ******* *****
********** ** *****

The jeans were returned via **** first class mail in July of 2024. I’ve called in multiple times to ************ and have been told that they are in process and I should receive replacement jeans shortly. During my last call I was told they cannot locate my file or my warranty return. Being a lifelong customer of Levi’s this is very concerning and disappointing. I’m without my jeans and out the shipping cost and Levi’s is just shrugging their shoulders at me. Being in retirement and on a fixed income makes repurchasing these even harder. The jeans were the following:

Levi's Men's 514 Straight Fit Cut Jeans
Color: Midnight - Stretch
36/32
Business Response
Date: 11/13/2024
Thank you for bringing your shopping experience to our attention.

A manager will reach out to you shortly to assist with resolving the issue. We hope our response meets your expectations.

We look forward to resolving your concern.

Best regards,
****** *
******** Customer Service
Initial Complaint
Date:11/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was never given the 20% off coupon for signing up with email. This is what was advertised on their site. I contacted customer service and I was told it would take 4 to 6 hours to receive this coupon code. This was after an hour of me finding these pants on the website that were in my cart. Their website is terribly glitchy. I made an account and I cant even access it from cell phone. I wanted to contact them and send an email but it didnt give me confirmation that an email went through. It just went back to the original screen to enter in your information. What company makes you wait 4 to 6 hours for a coupon code?
Business Response
Date: 11/19/2024
Thank you for bringing your shopping experience to our attention.

A manager will reach out to you shortly to assist with resolving the issue. We hope our response meets your expectations.

We look forward to resolving your concern.

Best regards,
****** W
************ ****************
Initial Complaint
Date:11/07/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 2nd, I ordered two pairs of jeans. Order number *********. I received the wrong order and there doesn't seem to be anyway to contact the seller to fix the issue. When I use their chat feature it kicks me out. I don't know where else to go. I want my jeans or I want a refund. I prefer the latter
Business Response
Date: 11/08/2024
Thank you for bringing your shopping experience to our attention.

A manager will reach out to you shortly to assist with resolving the issue. We hope our response meets your expectations.

We look forward to resolving your concern.

Best regards,
****** W
************ ****************
Initial Complaint
Date:10/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,On October 18th and 19th, I placed a total of 4 orders on the ****** official website and app, amounting to $282.9. All of these orders were subsequently cancelled by ****** after being confirmed.The cancellation email stating "We unfortunately had to cancel your order because we're not able to fulfill the item(s)", but I still found the items in stock on their website at the same price. So I reached out to ****** customer service representatives for 3 ***** ****** and by phone, but was not provided with any explanation for the cancellations. They questioned my bank accounts and address, despite the fact that the 4 orders were placed using different credit cards, debit cards, and Apple Pay of different banks and holders. (And one of the cards was successfully used to place an order on another brand's website within the same hour.)What's more, the online representative informed that I would no longer be able to place any future orders on the ****** official website, all my future orders would be blocked. Which is deeply concerning and appears to be an unreasonable and discriminatory decision, as I was simply attempting to make legitimate purchases on ****** official sales channels and have done nothing wrong.I doubt ****** may be more interested in promoting discounts on their website than actually fulfilling customer orders. Their refusal of future service suggest potential discriminatory practices.I requests that the orders be reordered or that identical items be provided at the same prices and sizes along with a reasonable explanation and sincere apology. If the orders cannot be reordered, I ask a proper explanation of what happened, issue a formal apology and solution, and refund all applicable birthday coupons.I hope that the Better Business Bureau will investigate this matter thoroughly and take the necessary actions to resolve this issue and protect consumer rights. I look forward to your assistance in this regard.
Business Response
Date: 10/24/2024
Thank you for bringing your shopping experience to our attention.

A manager will reach out to you shortly to assist with resolving the issue. We hope our response meets your expectations.

We look forward to resolving your concern.

Best regards,
****** W
************ ****************
Customer Answer
Date: 10/27/2024

Complaint: 22448022

I am rejecting this response because:
No one has reached to me (as they said in the response), whether it's a phone call, text, email, or any means. I no longer want any item, but I still require a solid explanation about all these ridiculous experience I met, especially the part of my account was told to be blocked for ever for no reason.
And I would be very grateful if BBB could document these actions and attitude of the business, and count into consideration for their credit.
Sincerely,

******* *****
Business Response
Date: 10/30/2024
Thank you for bringing your shopping experience to our attention.

A manager has reach out to you with the ticket# ******* to assist with resolving the issue. We hope our response meets your expectations.

We look forward to resolving your concern.

Best regards,
****** W
************ ****************
Customer Answer
Date: 11/04/2024

Complaint: 22448022

I am rejecting this response because: They are avoiding the main issues, and refuse to tell me what's wrong with both my account and orders.

Sincerely,

******* *****
Initial Complaint
Date:10/16/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 9, 2024, I placed an order of $116.64 for a pair of jeans. The package was supposed to be delivered on October 12, 2024, by end of the day by the carrier OnTrac. The last location update is that it was in ***********, **, which is near my address. My package was never delivered. Its now October 16, and there has been no update on it since 10/12. I never heard of this carrier before, and just found out that it has a bad reputation. I unfortunately paid for the order with my debit card and not a credit card so I cant have my bank refund the money. ****** is not responding to my virtual tickets through customer service and ***** customer service said they cant refund me my money because the status of the package says its delayed. There has been no changes to the status of my package at all and ****** has not responded to me. I believe my package is lost yet Levis wont investigate. I want a refund of my money.
Business Response
Date: 12/10/2024
Thank you for bringing your shopping experience to our attention.

A manager will reach out to you shortly to assist with resolving the issue. We hope our response meets your expectations.

We look forward to resolving your concern.

Best regards,
****** W
************ ****************
Initial Complaint
Date:10/11/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed an order 9/27/2024 for 5 pairs of short. Received one pair then a week later someone elses order of jeans without a packing slip. When contacting ****** they provided no help on helping me forward to package to the correct customer and refused to provide me a refund or exchange until I returned the wrong order. I am missing my order and without money due to ****** refusal.
Business Response
Date: 10/28/2024
Thank you for bringing your shopping experience to our attention.

A manager will reach out to you shortly to assist with resolving the issue. We hope our response meets your expectations.

We look forward to resolving your concern.

Best regards,
****** W
************ ****************
Customer Answer
Date: 10/29/2024

Complaint: 22410008

I am rejecting this response because: I have yet to recieve communication from ******* A Manager was supposed to contact me weeks ago.

Sincerely,

***** ****
Business Response
Date: 10/30/2024
Thank you for bringing your shopping experience to our attention.

A manager reach out to you with the ticket# ******* to assist with resolving the issue. We hope our response meets your expectations.

We look forward to resolving your concern.

Best regards,
****** W
************ ****************
Initial Complaint
Date:09/24/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a pair of shorts from the Levi’s Sale. The item was final sale and that was fine because I know the item will fit. I received the item yesterday and I wasn’t happy with the damage to the item. What I received wasn’t what I ordered. I clearly received a damaged item. Today, I called Levi’s and said that I realize this item was final sale but they sent me a damaged item. Levi’s customer service asked me to send photos of the item that I received and I sent the photos. They refused to replace the item. I filed a claim with my bank now.
This isn’t the first time I’ve had an issue with Levi’s. In the past they sold me a sale item then said the item wasn’t available. The following day the item was available at the non-sale price. They took care of the situation but now this isn’t the last straw. Also, their quality has really gone downhill lately.
Business Response
Date: 10/02/2024
Thank you for bringing your shopping experience to our attention.

A manager will reach out to you shortly to assist with resolving the issue. We hope our response meets your expectations.

We look forward to resolving your concern.

Best regards,
****** *
Levi.com Customer Service
Customer Answer
Date: 10/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received a replacement pair of shorts with no damage today.

Sincerely,

Amy F********
Initial Complaint
Date:09/17/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A warranty request was submitted with the required photos. It was rejected because a picture of the label was not included. Please note that innate cataracts and cannot see well. Kindly provide a return label.
Business Response
Date: 09/24/2024
Thank you for bringing your shopping experience to our attention.

A manager will be reaching out to you shortly to resolve your issue. I hope that you find our response as appropriate.
We look forward to resolving your concern.
Regards,

Edmond W
Levi**** Customer Service
Initial Complaint
Date:09/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***** was hacked in June 2024. ***** has acknowledged this hack and that customer data was compromised. In Sept 2024 someone used my account and credit card number (which I did NOT have saved in my account) to order 18 sweatshirts to an address I have never used. I noticed this fraudulent purchase a mere 5 hours after the order was placed. Upon calling Levis and explaining the situation, the hack, the fraud, etc. I was told they would NOT cancel the order due to their policy of only cancelling orders within 1 hour, despite the fact that it hadnt shipped, hadnt cleared my credit card, and that it was obvious fraud. Now I am stuck fighting with my credit card company to try to get $500 back on something that could have easily been resolved with basic customer service and policies to support it.
Business Response
Date: 09/24/2024
Thank you for bringing your shopping experience to our attention.

A manager will be reaching out to you shortly to resolve your issue. I hope that you find our response as appropriate.
We look forward to resolving your concern.
Regards,

****** W
************ Customer Service
Customer Answer
Date: 10/01/2024

Complaint: 22298004

I am rejecting this response because: no one from the company reached out to me.

Sincerely,

***** Patches
Business Response
Date: 10/02/2024
Thank you for bringing your shopping experience to our attention.

A manager will reach out to you shortly to assist with resolving the issue. We hope our response meets your expectations.

We look forward to resolving your concern.

Best regards,
****** W
************ ****************
Initial Complaint
Date:09/10/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been waiting for more than a month for an answer from ****** ****** and simply no one answers me, it's the certainty of impunity
Business Response
Date: 09/13/2024
Thank you for bringing your shopping experience to our attention.
A manager will be reaching out to you shortly to resolve your issue. I hope that you find our response as appropriate.
We look forward to resolving your concern.
Regards,
****** W
************ Customer Service

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Levi Strauss & Co. is BBB Accredited.