Complaints

This profile includes complaints for Levi Strauss & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Levi Strauss & Co. has 17 locations, listed below.

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• 

  Levi Strauss & Co.

  1155 Battery St San Francisco, CA 94111-1203

  
• 

  Levi Strauss & Co.

  Consumer Affair PO Box 7215 San Francisco, CA 94120-7215

  
• 

  Levi Strauss & Co.

  501 Executive Airport Dr Henderson, NV 89052-4201

• 

  Levi Strauss & Co.

  1025 Industrial Park Dr Ste 500B Smithfield, NC 27577-6042

• 

  Levi Strauss & Co.

  3750 N Bend Rd Hebron, KY 41048-8465

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is not the first time Levis.com charge my credit card for an order placed online automatically send me an email confirmation with an order details price paid. After that I never received any further correspondence or information regarding tracking or delivery time for the orders placed. I had to call Levis a week later to find out my order was cancel and request a refund. That happened 4 times with different orders. This last time the agent didnt find my order using the order number provided by Levis.com via email. The put me on hold and disconnected the call, had to call twice it seems agents over the phone are not trained. I had to call my credit card to dispute the charge. Levis is becoming an untrustworthy place to buy. They keep doing the same after I paid they send an email confirmation with an order number and stop communicating or send any status of the order. Levis. Com plays with my time and money. I didnt buy anywhere else because I was waiting to get the items purchased on line. The promotions offered are not real. The only excuse is items are out of stock but they let you place the orders and charge your credit card/ ******, your ****** order is confirmed! #********* Order Date: 05/01/2024 Order Number: ********* SUBTOTAL $139.79 TAX $12.17 SAVINGS ($20.96)TOTAL $131.00 ********************** [ticket# *******]

  

  Business Response

  Date: 05/13/2024

  Thank you for bringing your shopping experience to our attention.
  
  A manager has reached out to you directly to resolve your issue.  I hope that you find our response as appropriate.
  
  We look forward to resolving your concern.
  
  Regards,
  **************
  Levi.com Customer Service

• Initial Complaint

  Date:04/25/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my order ********* came incomplete and I contacted a customer service agent who promised a refund but none was ever issued and I am now being told to wait 2-7 days to escalate. I was promised a refund, please issue this. I am missing around $200 as a issued refund

  

  Business Response

  Date: 04/29/2024

  Thank
  you for bringing your shopping experience to our attention.
  
  We appreciate the opportunity to make things right.  A manager has reached out to get more
  details directly from you.
  
  We look forward to your response.
  
  Regards,
  Edmond W
  Levi.com Customer Service 

  Customer Answer

  Date: 04/29/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Stefanie ********

• Initial Complaint

  Date:04/07/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 items 3/27/24. Confirmation was received with delivery date of 4/2/24. Notification was received by carrier DHL delay due to package not ready via warehouse. **** was final carrier received notification of delay due to receiver information was incomplete. I reached out to customer service *******(*******************) was not only inconsiderate to my concerns but rude. When requested to speak with supervisor I was advised none were available and I could hold. After time had past I disconnected the call. This experience was very frustrating only because the items purchased was for my Grandson birthday get away that has now passed. I've attached the documents referenced for review.

  

  Business Response

  Date: 04/09/2024

  
  Thank you for bringing your shopping experience to our attention.
  
  A manager has reached out to you directly to resolve your issue.  I hope that you find our response as appropriate.
  
  We look forward to your response.
  
  Regards,
  ****************
  ****.com ****************

  Customer Answer

  Date: 04/10/2024

   
  Complaint: 21542551
  
  I am rejecting this response because:
  No one gas reached out to me from **************** regarding my concerns. I'm very upset regarding this ordeal. Nor only was I treated unfairly, spoken to rudely my a Levi ******** service representative, I recieved the wrong items.
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/15/2024

  Thank you for your response.

  A manager has been in touch with you directly to address your issue. On April 10, 2024, at 10:26 a.m. and again at 3:33 p.m., we made attempts to resolve the issue. The customer also responded to our outreach on April 10, 2024, at 2:22 a.m. We hope our response meets your expectations.
  We look forward to resolving your concern. Please see attached. 

  
  Regards,*************************** Customer Service

  Customer Answer

  Date: 04/15/2024

   
  Complaint: 21542551
  
  I am rejecting this response because:

  I've been corresponding with a customer service representative(Brittany )via email. I work during the day therefore I'm not available during the allotted times.

  Unfortunately this concern haven't been resolved. ******* has found fault with me which I find very concerning . As a consumer I placed an order, paid for it and received something totally different. Also there was a delay that wad caused by **************** warehouse. A second delay delay wad caused because my mailing address label was incomplete. I've attached whT I received and also the incomplete label as attachment. The colors are way off then what was pictured on your website. ******** was No Help to me at all. Not once fid she address the inconsistencies of ****'s. Just staring I caused this mishap. She ask did I want to return it. I explained unfortunately that would not be possible the items were a gift therefore instead of my grandson wearing as a set his only option would be as separates. Which was nit my choice. This entire ordeal was a HUGE INCONVENIENCE  for me. Taking time out to response to varies emails. The fact that **** refuses to take responsibility of THEIR ERROR .Yet I'm being told that the fault lies within my rhlem which I don't agree with. I spend alot of money with **** mostly in the store and I shouldn't have to go thru the unnecessary changes.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/18/2024

  Thank you for bringing this matter to our attention. We are pleased to inform you that the issue has been resolved. The customer accepted our resolution involving a gift card on April 17, 2024, at 3:25 p.m. For reference, please see the attached screenshot. If you have any further concerns, please let ** know.

  ****************

  Customer Answer

  Date: 04/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  y package has been sitting at the facility for 3 business days and counting for the carrier to pick up my package. ***** is trying to blame the carrier for the delay. I also order the same pair of pants and it was shipped from the same location and it was sent out in one business day,

  

  Business Response

  Date: 03/14/2024

  Thank you for bringing your shopping experience to our attention.
  
  A manager has reached out to you directly to resolve your issue.  I hope that you find our response as appropriate.
  
  We look forward to resolving your concern.
  
  Regards,
  *********************
  *************************

• Initial Complaint

  Date:03/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and was charged for a pair of jeans. My credit card was immediately charged within minutes. I never got a confirmation of the order.. When I called a few days later they said the item was not in stock,even though the website said they had 5. They offered to credit me, I said yes. They said the credit would take 10 business days. After 14 business days I called and got several excuses from several representatives all amounting to nothing. Today they daid my payment and refund were lost due to a glitch.

  

  Business Response

  Date: 03/14/2024

  Thank you for bringing your shopping experience to our attention.
  
  A manager has reached out to you directly to resolve your issue.  I hope that you find our response as appropriate.
  
  We look forward to resolving your concern.
  
  Regards,
  *********************
  *************************

• Initial Complaint

  Date:02/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of jeans from *****. They were terrible quality and fell apart instantly. I tried to get a replacement pair and was told they had been discontinued. They offered a gift card which I used to buy a different pair of jeans. The new jeans arrived and again were terrible quality. I returned them, never received a confirmation or notification that they got the pants but on my account it says return complete. I have reached out to customer service to no avail. Where is my refund? Why is customer service non existent and for the love of god why are ***** made out of paper?

  

  Business Response

  Date: 03/04/2024

  Thank you for bringing your shopping experience to our attention.
  
  A manager has reached out to you directly to resolve your issue.  I hope that you find our response as appropriate.
  
  We look forward to your response.
  
  Regards,
  *********************
  ****.com ****************

• Initial Complaint

  Date:02/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order with the company the last week of January 2024. I have yet to receive the order and status states waiting for pickup from DHL. Order number *********. I have contacted your customer support but they are unable to provide help concerning this order that I made in January of 2024 and today's date is February 27th, 2024 and the package has yet to be delivered. I have been charged for the order and it still remains on my credit card. I want the items delivered like a professional company would do and not take advantage of their customers.

  

  Business Response

  Date: 03/12/2024

  Thank you for bringing your shopping experience to our attention.
  
  A manager has reached out to you directly to resolve your issue.  I hope that you find our response as appropriate.
  
  We look forward to resolving your concern.
  
  Regards,
  *********************
  ****.com ****************

• Initial Complaint

  Date:02/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Shearling jacket priced on sale $629.93 and received ordinary jeans jacket worth $20. No customer service agents available over the phone or chat ( called 8 times, total spent over 3 hours of waiting). Due to disability (on wheelchair) I am unable to go to the store located over 100 miles away.I need a refund ASAP. The only way I can return unwanted product is to send person to my place and pick it up. Very sad experience. Details below.

  

  Business Response

  Date: 03/04/2024

  Thank you for bringing your shopping experience to our attention.
  
  A manager has reached out to you directly to resolve your issue.  I hope that you find our response as appropriate.
  
  We look forward to your response.
  
  Regards,
  *********************
  ****.com ****************

• Initial Complaint

  Date:02/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****'s sells junk. BRAND new sneakers fell apart in only ONE week. Unacceptably poor quality. They should not be allowed to take consumer's money in exchange for such inferior products.

  

  Business Response

  Date: 03/04/2024

  Thank you for bringing your product issue to our attention.
  
  A manager has reached out to you directly to resolve your issue.  I hope that you find our response as appropriate.
  
  We look forward to your response.
  
  Regards,
  *********************
  ****.com ****************

• Initial Complaint

  Date:02/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 30, **** I purchased jeans online from Levi ****************** for a total of $93.00. I received an order confirmation, the money was taken from my checking account, and I received one email containing a shipping confirmation. According to the tracking status of my order number ********* on February 13, the jeans never left the wharehouse in ********. The automatic phone service for customer service says my order number is not associated with the zip code I provided, even though my shipping address on the email confirmation clearly places the order number and zip code together. There is no live agent to speak with and the online chat service left me waiting indefinitely for a live agent to speak to, stating a large inquiry volume was producing delays. The jeans were stated to arrive on the 7th, over a week ago but never left ******** to ship to **********. I have emailed customer service for a refund and received no response. Please help me obtain a refund in the amount of $93 for the missing item I purchased.

  

  Business Response

  Date: 02/15/2024

  Thank you for bringing your online shopping experience to our attention.
  
  A manager has reached out to you directly to resolve your issue.  I hope that you find our response as appropriate.
  
  We look forward to your reply.
  
  Regards,
  *********************
  ****.com ****************

  Customer Answer

  Date: 02/16/2024

  Better Business Bureau:
  
  Thank you very much for your help! I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Sincerely,
  
  ***********************