We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Clothing

Levi Strauss & Co.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Important information

  • Customer Complaint:
    BBB’s business profile for Levi Strauss & Co. was created in January 1950. A review of Levi Strauss & Co. complaints was completed in December 2024. For information on shipping and tracking, please visit 

    Shipping
    Track Order
    Levi's Help

    If you have any questions about discounts and promotions, the BBB recommends visiting Levi's Offers Terms and Conditions.

Complaints

This profile includes complaints for Levi Strauss & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Levi Strauss & Co. has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 134 total complaints in the last 3 years.
    • 69 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I purchased 2 pair of jeans on Jan15,2024 from Levis : ****************************** , and on the product page and the emails I received from levis for conforming the order, did NOT indicated the products were final sale and cant return, and I received the jeans with a form(packing slip) inside the package suggested I can return within 60 days.Because the jeans are too small to me, so Id have to return it. However, when I tried to submit a return on the website, it said my order is not eligible. I contacted the customer service at ************** they replied that the jeans I purchased were final sale, but they cant provide the proof about it, just explained the products both had $.98 ending so they are final sale, no return and refund and exchanges. But I cant find anything about this $.98 final sale statement on Levis website and I asked about it but they dont reply me anymore.Im wondering could you please help me to contact *****, I would wanted to know the final sale products before I purchased otherwise I would think its returnable(especially the packaging slip I received said I have 60 days to return them).Thanks very much for your help!***

      Business Response

      Date: 01/31/2024

      Thank you for bringing your shopping experience to our attention.

      A manager has reached out to you directly to resolve your issue.  I hope that you find our response as appropriate.

      We look forward to your response.

      Regards,
      *********************
      ****.com ****************

    • Initial Complaint

      Date:01/23/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered jeans online on their homepage, never received. Keep getting emails from them saying there is a delay. I contacted them and asked them to cancel order and refund me. They said no, I had to wait longer. Now I got one more email saying there is another delay. No estimated arrival time.I want to be refunded.Customer service is not good as they refuse to help.

      Business Response

      Date: 01/28/2024

      Thank you for bringing your shopping experience to our attention.

      A manager has reached out to you directly to resolve your issue.  I hope that you find our response as appropriate.

      We look forward to your response.

      Regards,
      *********************
      ****.com ****************

      Customer Answer

      Date: 01/28/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:01/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      False information to sign up as a red tag member. Signed up and was promised a 20% coupon for giving all my information and becoming a member. Never received the code. Called levis 3 times and was promised a code worth more than 20% since I'm waiting over 4 weeks for the original 20% code. Called tonight and was on the phone for over ******************************************************************************** the code for more than 20%.

      Business Response

      Date: 01/28/2024

      Thank you for bringing your shopping experience to our attention.

      A manager has reached out to you directly to resolve your issue.  I hope that you find our response as appropriate.

      We look forward to your response.

      Regards,
      *********************
      ****.com ****************

      Customer Answer

      Date: 01/28/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:01/19/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed 1/12/2024, $212.10 Ordered four items. Three *************** as in-stock, one out of stock. The out of stock item shipped, and is on its way. One of the supposedly in-stock items was not actually in stock in any size! The rest has yet to move an inch from the warehouse. Of course, zero communication about any of this, without me first initiating it. The inability to follow through on processing and shipping timelines is inexcusable. As is selling wares that the company is falsely advertising as being in-stock. Tomorrow will be the eighth day that in-stock items have not shipped.

      Business Response

      Date: 01/28/2024

      Thank you for bringing your shopping experience to our attention.

      A manager has reached out to you directly to go over your issue.  I hope that you find our response as appropriate.

      We look forward to your response.

      Regards,
      *********************
      ****.com ****************

    • Initial Complaint

      Date:01/17/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of jeans from ****'s website. The pants were on sale, and I have attached a screenshot from their website where you can clearly read "Free Shipping and returns". There's no where on their site where they say that the item is final sale. They let you know that the item is final sale only when they have already shipped and charged your credit card. The original order email doesn't stay that the item is final sale. I contacted ****'s and I was told that items which prices end in .98 or something like that and final sale. I don't work for ****'s to know that. They are misleading people, and they are being deceiving. I want to return the item, and they should be clear and honest with their clients.

      Business Response

      Date: 01/19/2024

      Thank you for bringing your shopping experience to our attention.

      A manager has reached out to you directly to resolve your issue.  I hope that you find our response as appropriate.

      We look forward to your response.

      Regards,
      *********************

    • Initial Complaint

      Date:01/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of jeans from ****** , they said before returning them to attempt to contact ***** directly. I am hoping that you can live up to your replacement policy , I have been a long term customer since childhood for over forty-five years. I hardly washed these jeans and always hung dry. The tag on the back is dry and breaking apart. Please send a replacement , I can also return these back to you. Levis 514 , W 34, L 30 If you dont have ******* , I can do 501 or something else. PC9-Co514, PO **********

      Business Response

      Date: 01/19/2024

      Thank you for bringing your quality concern to our attention.

      Our Warranty Team has reached out to you directly to resolve your issue.  I hope that you find our action as appropriate.

      We look forward to your response.

      Regards,
      *********************
      *************************

    • Initial Complaint

      Date:01/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My last 5-6 pair of **** 505 jeans have prematurely wore and eventually ripped at the crotch area. I purchased these ****s at three different times over the last 4-5 years and all have suffered the same failure at the exact same location. Ive worn ****s all my life, from 501s to 505s and this issue only started happening in the last few years. Nothing has changed in my life to create this issue. Im still the same weight and my activity level is absolutely constant so I dont know what I could be doing differently to create the wearing . Hence, *** arrived at the conclusion its come down to the quality of material. I just purchased three pair of Wranglers and wont be purchasing ****s again. Its sad, I feel betrayed by a brand Ive been loyal to all my life.

      Business Response

      Date: 01/11/2024

      Thank you for bringing your quality concern to our attention.

      We appreciate the opportunity to make things right.   A manager has reached out via email to address your issues.

      We look forward to your response.

      Regards,
      *********************
      ****.com Customer Service 

    • Initial Complaint

      Date:12/21/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had purchased something at Levis.com with a physical Levis gift card and ended up having to return it because it did not fit. When I returned it, **** gave me a store credit for the amount of the gift card ($72). This was sent to my email address. The email stated something along the lines of "you can use this gift card either in store or online. just bring it in and show it to a store associate." I went to the store yesterday with full intention of using my store credit, went to check out and was told that I could not use it there. They said they did not know how to enter in a gift card manually because it was not an option on their computer system and they'd never done it before. They tried calling ****'s on my behalf and were told that they could not help. They also tried to order the same items I picked out online and price match but the items online were premium instead, and no matter what came out to more money than the ones I had picked out in the store. At this point, I had been at the store for far too long so I I told them I would purchase the jeans I picked out with my credit card and request a refund from ****'s in the amount of the gift card that I had and could not use. I tried calling the ****'s customer service people when I got home and was told that the only thing they can do is give me a store credit for my trouble. I do not want a store credit, though. That does not resolve my issue. I went out of my way yesterday to go to the store only to find out ****'s was lying in the email when they stated the store would accept my gift card. That is not acceptable. I am a full time student right now with no income. I did not even want to spend the $80 i spend at ****** yesterday on my purchase but I felt like I had no choice after I went through all of that nonsense. ****'s needs to make this right and that means refunding me the amount of $72 for their useless store credit email that sent me on a wild goose chase.

      Business Response

      Date: 01/02/2024

      Thank you for bringing your shopping experience to our attention.

      A manager has reached out to you directly to resolve your issue.  I hope that you find our response as appropriate.

      We look forward to your response.

      Regards,
      *********************
      ****.com ****************

      Customer Answer

      Date: 01/05/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:12/06/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an item from ****'s on Black Friday for 40% off, and received notification that the order was successful and would be delivered on Dec 4, 2023. After this, I received no further communication from ****'s. When I went to the site to check the status of my order, it still had the order details on the site, saying expected delivery date of Monday, Dec 4. I reached out to the ** team and learned that the order had been cancelled. There was no explanation as to why, nor did I receive any communication about this cancellation and there was no sufficient resolution for this issue. I am extremely disappointed with the customer experience provided by ****'s and wanted to provide the feedback that you need to improve your communication with your end users. I hope to hear from you about a proper resolution. Thanks.

      Business Response

      Date: 12/18/2023

      Thank you for bringing your shopping experience to our attention.

      A manager has reached out to you directly to resolve your issue.  I hope that you find our response as appropriate.

      We look forward to your response.

      Regards,
      *********************
      ****.com ****************

    • Initial Complaint

      Date:11/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned a pair of ribcage jeans (order number *********) in store, at the Levis ************* location on November 12, 2023. The sales associates processed the refund and gave me a receipt. I then received an email starting that my refund was being processed and that it could take up to *********************************************** my account. 10 business days have come and gone, and I have received nothing. Ive reached out to customer service via email, and have been given 5 different answers regarding when and if my refund has been processed. None of them being consistent with each other. One reply even asked me for my address in order to process my refund which makes no sense. This has not been resolved professionally, and it feels like ***** is doing this tactic to steal from its clients.

      Business Response

      Date: 12/12/2023

      Thank you for bringing your in-store return experience to our attention.  We appreciate the opportunity to make things right.

      A manager has reached out to you directly to resolve your issue.  I hope that you find our response as appropriate.

      Regards,
      *********************
      ****.com ****************

      Customer Answer

      Date: 12/15/2023

       
      Complaint: 20942036

      I am rejecting this response because: no one has followed up with me and I have not gotten a refund.

      Sincerely,

      ****************

    Levi Strauss & Co. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.