Reviews

This profile includes reviews for Fitbit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fitbit, Inc.

  199 Fremont St San Francisco, CA 94105-2245

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  Fitbit

  803 - 305 King St W Kitchener, ON N2G 1B9

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  Fit Bit

  2670 Executive Drive Indianapolis, IN 46241

Review Details

• Review fromBarbara M

  Date: 11/17/2023

  1 star
  I have been a Fitbit user since 2015 and have gone through numerous Fitbit devices. Most recently I ordered a new Fitbit Charge 6 after receiving an email from Fitbit promoting the new device, I purchased the device and insurance.I am currently a Fitbit Charge 5 user. I received the device the afternoon of Saturday 14th October. I charged and setup the device and wore it to bed. In the morning is had completely stopped working! After trying to trouble shoot, with no luck I called Fitbit customer service and was advised I would have to return the device and would not receive a replacement until they had the device in their warehouse! I received a shipping label and returned the device Monday 16th October. After a week and no communication from Fitbit I contacted customer service again and was advised that my device had arrived in the ware house and that it could be an additional 7 - 10 days before I could receive a replacement. After that conversation and the fact that no one seems to know what is going on I decided to return the entire order and receive a full refund. I received a label and returned the band and charger 26th October. Again I heard nothing from Fitbit, so I called again around the 4th of November. Again customer service had no idea what was going on with my return. I then received an email stating that they would need 7 - 10 business days to process a refund. After around 10 days I responded to the email. and the response I received seemed to indicate they had no idea what was going on and when I responded with details there was no response. On Wednesday 15th November almost two weeks after Fitbit had received my return of the band and charger, almost one month after I returned the device I called ********************** customer service again and finally was able to get assistance with my refund. The fact that I did not receive a replacement no questions asked for a new item with an extended warranty in inexcusable. As a result Fitbit lost a sale!

• Review fromEm C

  Date: 11/08/2023

  1 star
  Trying to find where to cancel the premium membership anywhere is impossible. Had to call, which was on the day it was set to auto renew. Their policy is *****% no refunds once it renews, not even a prorated price for the month you didn't even use yet. Total scam. They shaft people out of $90 annually for a c*** app that tells you how far you walked in a day. Goodbye fitbit, maybe someday you'll care more about customers than profit.

• Review fromSebastian N

  Date: 11/07/2023

  1 star
  I filed for a replacement for my now dead Charge 5, three weeks go by and all they do is tell me that "they are working as fast as possible". Since ****** acquired the company, customer service has gone downhill.

• Review fromKris B

  Date: 11/05/2023

  1 star
  Same problem everyone else is having and Fitbit won’t acknowledge it. They updated app and that has caused issues for so many users who can now not use their watches. Mine doesn’t even work as a reliable CLOCK anymore as it slips in/out of correct time. Steps will sync (when they feel like it) and ALL other stats will no longer work. Fitbit isn’t even offering a 50% discount now they are down to offering a 35% discount on a new product. So their plan is to release a new app the causes the crash of all older models (mine was brand new on the market LAST AUGUST) and now wants customers to spend MORE money on NEW products so they get more income. Sketchy business and they should be be thrown into a lawsuit and forced to replace all the devices they have rendered garbage with the new updates.

• Review fromRaymond L

  Date: 11/02/2023

  1 star
  Ordered a FitBit Charge 5 on September 12. I have called several times to check on its status. As of Nov 2, it is still "on backorder". I am cancelling my order. Reading other reviews of the Charge 5, perhaps the best move. I am told that my refund will take another 7 -10 days. After having been a loyal FitBit customer since 2013, I am done. I will never purchase another FitBit device.

• Review fromAbby L

  Date: 10/29/2023

  1 star
  I actually mostly liked my FitBit Inspire until the new app update in October 2023. Trying to then cancel my "premium" membership took two days to figure out - which is ridiculous. I've never needed customer assistance before then, but as soon as I did I found that the email address they had listed didn't work and there's no way to actually contact the company. So, I have a glorified watch until it dies. Then I'll definitely be switching products.

• Review fromMelissa H

  Date: 10/25/2023

  1 star
  Received an "update" for my Charge 5. It then stopped working. The battery wouldn't hold a charge and stats don't register. The community boards are full of hundreds of customers experiencing the same issue immediately after the update. When contacted, if the tracker is out of warranty, they simply offer 50% off a new item. However, this does not apply to the new model and brings other trackers just under the total to qualify for free shipping so you have to pay for that too. So, they release a new product then send an update rendering the previous version unusable so you are forced to buy something else.

• Review fromCynthia b

  Date: 10/22/2023

  1 star
  I have not received the items, the status shows that they have not been shipped, that is why I am cancelling the order. I was told by ***** (supervisor) that the Versa 4 would be here on Thursday as long as I returned the Versa 4 (that didn't work) on Tuesday, which I did. I did everything she told me to do, however she did nothing that she was supposed to do. So, I am cancelling the order completely and I will never ever do business with fitbit again. This was the worst customer service I have experienced in a very long time, you really need to do better. I spent hours on the phone, talking to representatives that were rude, had no idea how to handle the simple issues, their English was so bad, I had to ask them to repeat themselves 2 to 3 times, being put on hold for long periods of time, to sum it up in one word RIDICULOUS. I don't think fitbit will be around for much longer if the continue this type of customer service.In addition, I paid for a brand new Versa 4 watch the one i recieved did not work, so I sent it back. They said they would send me a replacement, however the replacement is a refurbished watch. I dont want a second hand watch when I paid full price. When I asked them why they are sending a a refurbished watch they said that is their policy.

• Review fromIsrael l R

  Date: 10/16/2023

  1 star
  They released an update that forced my fitbit charge 5 into a boot loop. No solution whatsoever.

• Review fromDebra M

  Date: 10/08/2023

  1 star
  The first 10 years with the fitbit One, then the Blaze were great. Then not quite two years ago I got the Luxe. The last 5 months have been ultra frustrating with crappy customer service. All the problems that Im you h to list compounded exponentially when I moved my account to ******* Im the last 6 months: 1. Doesnt keep a charge for more than a day to a day and a half. 2. Takes 6-8 hours to charge.3. Dies. Just shuts down completely and the only way to bring back to life is connecting the device to its charger. Not too convenient to have to do this several time a day. Started out about once a week 6 months ago and today was the last straw. Every time I tried to put it in Walk mode it would shut down. Before I realized that while shutdown it also loses this time. Found this out when I was out of town and late at night I had to get dressed and go to my car for my charger. I hadnt realized yet when it shuts off it loses that time. So I was almost late for an important meeting. Im done. Ive deleted my data, my account, the App and ********************** will be getting their garbage back in the mail. They offered my a 30% discount on a new device. Not a chance. My Apple Watch will be here tomorrow. Complete trash and utterly worthless. Never Fitbit, ever again. Shame on you, Fitbit. Byyyyyueeeeer.