Reviews

This profile includes reviews for Square, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Square, Inc. has 8 locations, listed below.

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  Square, Inc.

  1455 Market St., Ste 600 San Francisco, CA 94103-1332

  
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  Square, Inc.

  2425 19th St S Saint Petersburg, FL 33712-3617

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  Square

  500 enterprise dr ste 500 flower mound, TX 75022

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  Square Inc.

  375 W Broadway New York, NY 10012

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  Square Capital LLC

  3800 N Central Ave Ste 46 Phoenix, AZ 85012-1992

Review Details

• Review fromLori P

  Date: 10/07/2022

  1 star
  Square has the worst customer service. Held $2,200.00 because a previous customer who had been invoiced before, had a larger than normal sale. Took 3 months to clear up a problem with a terminal. You cannot elevate the issue. You cannot talk to someone in the actual department you need. No manager assistant. Really horrible. Looking for a new CC processing company.

• Review fromJason C

  Date: 10/06/2022

  1 star
  I've been using Square for years and I've never experienced such terrible support. My funds has been frozen with no explanation of why or what's going on. I don't know what's going but this is beyond terrible. I've been getting the run around all week long and now it's beginning to feel like something fraudulent is going on

• Review fromElizabeth M

  Date: 10/06/2022

  1 star
  Been trying to get my account verified since August, it's now October. I can take payments but they will not transfer to my verified bank account. Their customer service is lacking and I hear something different from each call I make. I can only imagine what would happen if something did actually go wrong if the set up is this time consuming. Would not recommend.

• Review fromSergio O

  Date: 10/06/2022

  1 star
  I have been using Square for a long time. They closed my account without any reason or explanation. I tried to contact them, but they only stated: "no service to closed accounts". BBB please shut this company down, they scam people and hold our money hostage for 6 months. It is really bad business and service affecting everyone! P.S. They do not even provide their legal information to file a lawsuit for their **** ********** P.P.S We can not trust this kind of company and would like to shut them down, or they need to provide a better service!

• Review fromRebekah G

  Date: 10/05/2022

  1 star
  If I could rate at less than 1 star I would. Ive been sending money to my cousin via cash app for months for watching my son. In September I send her the money and she never got it in her cash app. It was still showing in my balance on cash app so I resent it to her the next day cause it was still there. I check my regular checking account and I have two withdraws for the same amount. Contacted cash app about the situation and they say she got both payments however there was only one payment reflecting in her cash app. The next day her account gets closed by cash app with no explanation as to why. They keep telling her that the account didnt exist but they are telling me that they can see her account and that both payments went into her cash app. I am now down an additional $230.00 that literally was never received by the person and no one can give any information besides it was received.

• Review fromRonald S

  Date: 10/05/2022

  1 star
  I keep trying to reach customer support and they are terrible at assisting. They decided to leave me hanging the moment it turned 6pst while I was in the middle of a chat trying to get some help. their customer support number just sends you a link to their chat. if I could give this company 0 stars I would. For a company that is supposed to help businesses, it seems like they are doing a lot of the opposite and pointing you in circles when ever you need help. will not be continuing business with them.

• Review fromLynne B

  Date: 10/04/2022

  1 star
  Deactivated my account without notice. They are holding onto my bank account information and personal information like SSN, address, etc. and refuse to delete it. They will not give me any information about what will happen to my data or why they are holding onto it. The news needs to get ahold of this and expose the company.

• Review fromGenese B.

  Date: 10/04/2022

  1 star
  Opened an account for my start up business and its a week later I have no access to my paid invoices. Customer is wanting a refund at this point due to the estimated delivery time being pushed back.I have been told everything from my bank account is not fully verified (supposed to be 4 business days) to they are doing an additional review on the account (which Ive been told is finished). Asked for a manager to get further info and was told they are only feedback not for resolutions. So Im just going to have to wait it out till its released. I asked for a refund to my customer and I was told it could be up to 14 days.

• Review fromNeil M.

  Date: 10/03/2022

  1 star

  Neil M.

  Date: 10/03/2022

  Square put a hole in my account after send me an email never specified why phone messages says contact information was in the email which it was not and they're holding my funds for 90 days without telling me why have been unsuccessful and contacting anyone at Square

  Neil M.

  Date: 11/09/2022

  I need to clarify, I did talk to someone at Squares call center in *****. Told me it was paid by stolen credit card but no money was ever taken out of my account. Then told me I was not a legimat business, asked why they had no answer. Asked to talk to a supervisor never happened. Asked to talk to someone in ******* and told they only had one number.

• Review fromDonna R

  Date: 09/29/2022

  1 star
  They deactivated an account that i don't even remember creating and never used for that reason. I attempted to make an account for a start-up business and they denied my attempt based on the deactivated account (the one i never used and don't remember even creating). when i attempted to contact them about it. they told me they had deactivated the account, could not and would not allow me to set up an account. suggested i go somewhere to do my business. they are a fraud and a scam. What they are doing to people should be illegal if it is not already. Sellers beware.