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Business Profile

Diamonds

Brilliant Earth, LLC

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Brilliant Earth, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brilliant Earth, LLC has 15 locations, listed below.

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    Customer Review Ratings

    3.97

    Average of 226 Customer Reviews

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    Review Details

    • Kamryn M

      Date: 02/03/2025

      Love BE! My husband and I ordered rings online for each other, and after receiving his, he decided he wanted a thicker band.. the exchange process was so smooth! We went to a showroom and it was the best experience!

    • Nicky S

      Date: 01/31/2025

      For what can be a very stressful experience, the team at Brilliant Earth in ******** is incredible. Appreciate their attentiveness to my fiancee and I.10/10 would recommend.

    • Kirsten M

      Date: 01/30/2025

      I was price-gouged. My ex-fianc paid just shy of $24K for a 3.22 VVS2 lab diamond with E color (I have all of the paperwork and cert for this ring). I have since called off the engagement (he told me to keep the ring) and tried to **** it for what I thought a **** shop would pay and to my surprise, they wouldn't even buy it or make an offer even. He told me this is essentially worthless and no market to sell it if he bought it from me, yet Brilliant Earth decided to sell a worthless ring. I took it to two reputable jewelry stores where they told me I was price-gouged. I have tried to contact Brilliant Earth numerous times with no help from them. I have a ring that is worthless but they sold it for just under $24K to us. They never return a phone call and their customer service **** are rude, opinionated and defensive. I am about to contact an attorney regarding this as this is terrible business practices. If reputable jewelers consider this worthless and won't even make an offer, how is it that Brilliant Earth would (and can) sell it for such an exorbitant price?

    • Lisa L

      Date: 01/24/2025

      Brilliant Earth was a very customer service oriented. They were so helpful when I asked if they could resize my ring. They changed my ring very quickly and didn't charge me for resizing. I appreciate their great customer service. When I received my ring back it fit perfectly. It looked beautiful. It was absolutely gorgeous. I highly recommend Brilliant Earth.

    • Keegan G

      Date: 01/23/2025

      Product quality and quality control is terrible. customer service likely worse. I received my product today. It was the product I ordered but the engraving was done terrible. I called customer service and she told me it was exactly as I ordered. I requested to speak with a supervisor because I was told I had to send it back to be repaired. You cannot repair the engraving. It has to be removed and redone. Waiting for this will go past my deadline. Engraving was not done straight nor in-fact had the spaces I had requested in my order.Horrible customer service and bad quality control.

    • Frank F

      Date: 01/22/2025

      Such a great experience and and appreciate the service and quality by the team at Brilliant Earth!Strongly recommend purchasing with this firm.

    • Michelle L

      Date: 01/21/2025

      Fast shipping easy and fast resizing live the ring and customer service was wonderfull

    • MacKenzie S

      Date: 01/19/2025

      Bought my wife an engagement ring. Within 3 years a stone fell out. I took it to be repaired. Waited 4 weeks. They gave it back to me with the stone still missing. I was told oh well we will send it back. Ive spent thousands on jewelry with this company and I am not pleased how they have handled this. **************** was cold and not apologetic. Will never buy from them again.

    • Alexis G

      Date: 01/15/2025

      Ive followed Brilliant Earth for YEARS now and have always been completely in love with all of their jewelry. There are MANY things I love about Brilliant Earth, but heres my top 5 just in case youre needing a reason to bite the bullet and buy the ring!1?? The photos and videos on Brilliant Earths site for the rings are ACCURATE - the ring is just as stunning in person as it is online.2?? Brilliant Earths **************** team is, dare I say, better than ANY ************ Ive never been on hold or waited for a click to chat for more than 3 minutes. 3?? Brilliant Earths packaging is BEAUTIFUL. It ships in a basic brown box, but opening the box is an experience. From the colors inside the box, to the presentation of the ring and ring box, its all gorgeous.4?? The ring box itself is a beautiful wooden box with white interior. My now fiance treasures the box just as much as she does the ring - it is just THAT pretty. 5?? Brilliant Earth has both natural and lab made diamonds; I purchased a lab made diamond. Yes - there are a TON of options to choose from when selecting the diamond itself, but being able to filter based on whats most important to me was such a wonderful feature. This really created such a personalized experience getting to choose the exact diamond that I wanted for her ring. December 2024 I had my fiances ring resized twice, and recently discovered it had lost a small diamond on the side. I shipped it to Brilliant Earth, and upon their inspection, they called to let me know that after resizing, the ring no longer met their standards; the band was too thin and the prongs were over buffed. Their solution? Completely remake the ring AT NO COST because a simple repair of the prongs for the missing diamond would not meet their standards. I have the most respect for Brilliant Earth. If you're on the fence, just jump and buy the jewelry! From start to finish and even through support, Brilliant Earth is in a league of their own!

    • Hyun O

      Date: 01/08/2025

      I decided to upgrade my ring setting due to structural concerns(center stone becoming loose) with the original design purchased from Brilliant Earth. Before proceeding, I clarified all costs with a sales representative, who assured me there would be no extra charges aside from applicable taxes. Confident in this information, I sent my ring in and, upon receiving an invoice on 12/23, paid the invoice amount of $2,665.89 over the phone on 12/26 to initiate production.
      However, on 1/2, I received an email stating there was an additional balance of $2,120 due. Despite my payment receipt showing a zero balance, I contacted Brilliant Earth for clarification. Representatives were unable to explain the discrepancy and only advised me to wait for a callback. On 1/5, I was informed that the setting cost was revised to $5,490; $2,000 more than the initial agreement.
      Despite providing clear documentation and offering to pay half of the unexpected balance as a compromise, Brilliant Earth refused to take responsibility for their error, leaving me frustrated and disappointed. This experience reflects a lack of transparency and accountability in their customer service.

    Brilliant Earth, LLC is BBB Accredited.

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