Reviews

This profile includes reviews for The RealReal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The RealReal, Inc. has 11 locations, listed below.

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  The RealReal, Inc.

  55 Francisco St Fl 6 San Francisco, CA 94133-2128

  
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  The RealReal

  35 Enterprise Ave N Secaucus, NJ 07094

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  The RealReal, Inc.

  100 Cresent Court Dallas, TX 75201

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  The RealReal, Inc.

  1441 Brickell Ave Ste 1014 Miami, FL 33131-3428

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  The RealReal, Inc.

  80 Wooster St New York, NY 10012-4347

Review Details

• Review fromNekita M

  Date: 11/21/2024

  2 stars
  I submitted a ***** handbag that I was told they were not able to authenticate I expected the bag to be returned to me and a few days later I received another email that the bag was found not to be authentic and would be Sequestered However on my account it would say the bag was shipped back to me . I did not understand why it would be recorded that way since it was not shipped back . I sent numerous requests to have my bag which was a authentic handbag returned to me since the only reason I was consigning it was for at home assistant for my elderly mother.I communicated with a couple different representatives one who told me I should have had my bag returned to me and another who ask for email proof for the inconsistent way the situation was handled once I sent her all of the emails and after My following up with her numerous times for a resolution the final reply was I'm very sorry .Nothing more

• Review fromToi D

  Date: 11/19/2024

  1 star
  Sold me almost $600 worth of fake merchandise. I sent the items back for reauthentication, and received an email back regarding one of the items, saying Our team received the shoes and have been deemed authentic but our Auth Compliance team. That said, the item will be returned to you or we can help with consigning the item. I know fake merchandise, when I see it. And it is clear that their team lacks quality training, as they sent me two counterfeit items, back to back. I wish I had checked ******* first, as there are tons of people on there, with complaints of being stuck with fake merchandise from ***, due to the ********** policies. A multi-million dollar luxury goods company with a ONE-STAR rating on the BBB was also another tell-tale sign. How is it that I can put your ********* ********* next to my ********* *********, and they are the SAME style, but yours looks completely different, even down to the ********* ********* stamp??? And just to clarify, I purchased mine at the ********* ********* boutique!!!!! I am P*SSED, to say the least. TRR, in my option, is a SCAM. Anyone who orders from there should highly question the legitimacy of the items that they are receiving. I will literally never put another ***** into this company!

• Review fromJoAnna C

  Date: 11/16/2024

  1 star
  DO NOT USE THE TO SELL YOUR ITEMS!!!! First, I shipped 16 items, they could only find 12 until in contacted them repeatedly. They finally found the other items. Of the 16, 10 were accepted for sale and 6 were supposed to be sent back to me. They have me one tracking number for the 6 items. The tracking number only had 2 of the 6 items and they cannot locate the other 4. So I am still missing 4 from that shipment. Next, they sold a $180 pair of shoes for $68 and I only made $10. Unacceptable! I was told ** get to approve the prices. So now Ive asked them to return all the rest of my items. They wanted to change me $135 to get my items back, but since I had proof that they told me I could get my items back if I didnt approve of their prices they waived the $135, but told me it would take 30 days to get my $5000 worth of items back. I DO NOT TRUST THEM, they are ********** a buyer they shipped me the incorrect item, then made me return it and never sent the right item. I did get a refund, it I wanted the correct shoes.

• Review fromJennifer J

  Date: 11/11/2024

  1 star
  Purchase $800+ worth of good and the items were lost. However, they told the bank that it has arrived. So I lost over $800 for things that never arrived.

• Review fromLisa B

  Date: 11/10/2024

  1 star
  This company is a **** for anyone selling an item. RR came on strong and the service sounded great. "We will send you a pre paid label, just send us your garmet and let our experts do the rest". "It takes up to two weeks to receive and assess your garmet, expect an online price within 4 weeks"...I sent a &***** wedding gown, The Real Real posted it UNDER ONE WEEK of receivership, and posted it as a bridesmaid dress. They did not respond to my texts that my gown was a wedding dress and NOT a bridesmaid dress. Totally ignored me. Sold my 7K dress in a mere few days for $100! I tried to stop the sale, I called, I texted several times. The ********* is for someone buying I guess as someone hit the lottery with my gown. They should be shut down and investigated. ******! I was scammed and had absolutely no recourse. Unethical business practices. I feel like they stole from me, because they did.

• Review fromkirsten L

  Date: 11/08/2024

  1 star
  TheRealReal claims they never received DIAMOND RING!!TheRealReal is falsely claiming they did not receive Three expensive rings that I sent, documented, and included on packing slips. One had four large diamonds set in white gold. They were sent in two separate boxes and 'disappeared'. No compensation offered. Such a travesty and abysmal client ********* of experience: October 30, 2024

• Review fromJeff E

  Date: 11/07/2024

  1 star
  Do Not Consign with them as they are absolutely horrible in every way I sent Brand New items with tags and or in boxes . They listed most as "Good Condition"This is because the lister is on the hook if they miss an issue ,, so easier to list all items as "good and or used" . The lister has Zero motivation to list an item correctly "new condition"They don't care if an item sells , their only concern is to not get any backlash for missing a defect So ,, almost all new items will be listed as Less than new ..They also take 3 weeks plus just to list an item ..They also sell items for way less than other platforms .. I know a woman that makes her living off items she purchased from The ********* at well below market prices and sells on **** at 2-3X There is a reason why this company has never made a profit .I tried in 2019 and again in 2024 and had really bad experiences both times Bankruptcy is imminent

• Review fromColleen A

  Date: 11/06/2024

  1 star
  Placed an order on 10/17/24 for $1139.82 worth of items. Item was shipped in 2 separate boxes. Received *** notification that items were delivered, but didn't have a delivery. Photos of delivery are clearly not at my doorstep. I immediately notify *** who tells me that *** must issue the claim. I call TRR and they say they will start a claim and I will hear back in 24 hrs. I do not. I contact them again. After days, received an email saying I will have to complete a "verification process", but it will come in a separate email. I never see that email come. I get an email from *** that says that I didn't complete the verification process, so this is now my problem. I email and explain that I didn't see an email from them. On a weekend evening, they send an email saying I now have 24 hrs to complete the verification. I still can't find it until too late bc the email does not indicate anything about it being from *** so it goes to my spam. No indication of the subject matter or the merchant. It's very clear the merchant does not want you to complete this process! They set you up to fail. I have called them & emailed them numerous times trying to speak to someone who can help & give them any information needed. Finally, I call *** who informs me that *** has not even opened a claim on the lost packages. *** continues to respond to my requests to speak to someone by saying "file a claim on your homeowners". (If you read complaints below, this is a common theme.).I cannot and should not file a claim on my insurance for the loss of a package that was NOT delivered to me. *** customer svc is clearly trained to make sure you cannot speak to anyone of authority. I have repeatedly asked to speak to the people who email me, but they cannot "put you through". This company is a crooked as they come and customers need to know not to buy with them. Oh, and ps. I paid $15 for shipping on my $1100 purchase and they didn't bother to send it signature required. Do not buy or sell here!!

• Review fromAimee K

  Date: 11/06/2024

  1 star
  This company is Filled with abunch of Criminals Stolen my items and will not return them the ones that they have sold for thousands of dollars they will not give me money money

• Review fromBetania M

  Date: 10/30/2024

  1 star
  I purchased a ******** and added xcover for $38.25. The bracelet was returned and credited to my card. I had to file a separate claim for the xcover; which I did not have to do when I purchased the item. I was told my refund would be done in 5 days. As of today, 9 days later, no refund from xcover and now I find xcover will only refund me if I do Venmo, for a $2.00 fee or to to my bank, which was not the original payment. I believe this is some kind of fraud and I am supremely disappointed by the business practice of the RealReal.