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Business Profile

Electric Companies

Pacific Gas & Electric Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pacific Gas & Electric Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pacific Gas & Electric Company has 32 locations, listed below.

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    Customer Complaints Summary

    • 308 total complaints in the last 3 years.
    • 107 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is against PG&e. They sent out a meter reader to read my meter and the battery was dead so they guesstimated how much usage I had which was 50 thems over what it was supposed to be. Again they guessed I found this out by having a technician come out who checked all of my gas appliances to make sure there was no leaks and he checked the meter and found the meter to be faulty because the battery ran out. And the technician guessed how much usage? Which cannot be legal. These things are regulated. I was told this by the technician they sent out to solve the problem this was brought to my attention by my bill. My bill is usually 14 to $20 per month during the summer, but I received a bill for $140.82 so I immediately called them. Because I am on disability and cannot pay a $140 bill during the summer. If you need further proof I have documentation documenting everything. How much my bill was last month. How much my bill was last year at the same month. So please do something to hold. These people responsible because what they did was not only morally wrong but they have been doing this to everyone who has a PG&e bill

    • Initial Complaint

      Date:07/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PG&E has burned up every electronic in our house 3 times time. They have refused to admit there is a problem with their equipment. We are at the very end of a very old service line and I am sure not a profitable account for ********************. They keep blaming our equipment despite the fact that multiple properties have the same issue and the fact that they have fried their own smart meter which is upstream of our equipment, so we have added the extra ground they asked for, replaced our entire electrical panel and yet the issue persists. The issue is under voltage (not a surge in power like you might expect). They put a recording device on our service that recorded power data. We finally had the event happen while the device was hooked up. They refused to come collect the device until after it recorded over the data. We had had no less than 50 power outages in the last year. We have had at least 20 tech visits during this time. Each time they replace a fuse or transformer but stop there and none have found the core problem,We are currently without power. Currently have no dishwasher, no AC, no heat, no refrigerators, no wine fridge, no working thermostats, no internet, no security system, no lights, no stove, and no running water. We cannot live and operate like this. We need the BBB help getting PG&E to admit fault and fix their constant equipment issues and to stop the under voltage events that are burning up all our electronics. Service Address: **************************************************************************

    • Initial Complaint

      Date:07/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PG&E has had 3 outages in my area in the last 1 month. 4 over the past half a year. All the whole they raised their prices and spent that money on executive bonuses instead of using the money to repair and improve the infrastructure. This is fraud.

    • Initial Complaint

      Date:06/25/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am deeply concerned by the recent developments regarding my electricity billing. I received my latest bill totaling $382 for my one-bedroom 800 sqft apartment, a substantial increase compared to previous bills despite consistent usage.Upon contacting PG&E customer service, I learned that my ************************* rates were unilaterally raised from $0.33-$0.41 per unit to $0.42-$0.53 per unit. This sudden change places an undue financial burden on me, jeopardizing my ability to maintain a safe environment for myself and my child, especially during extreme temperatures.Unlike other utility providers where consumers can switch companies, residents in our area are monopolized into using PG&E without alternative choices for power. This lack of competition exposes us to arbitrary rate increases and substandard service.I am troubled by PG&E's apparent disregard for its obligations to CARE participants and low-income families. This unjustified rate hike feels discriminatory, particularly under the CARE program designed to provide affordable energy to vulnerable households.Furthermore, I find it troubling that PG&E justifies these increases as necessary for customer safety, when it appears they primarily fund judgments and penalties resulting from past negligence, rather than benefiting consumers.If PG&E does not promptly address these concerns and rectify the situation within 30 days, I will pursue legal action to protect my consumer rights. This may include seeking compensatory damages, injunctive relief, attorneys' fees, and other appropriate remedies under the law.Please treat this letter as formal notice of my intent. I urge PG&E to take immediate action to restore my confidence in its commitment to fair and equitable service for all customers.

    • Initial Complaint

      Date:06/18/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 19, ************************************************************************************** I've been paying this way for a couple of years after COVID shut down the little business office downtown ******* 10 days later I received a statement showing the payment was posted to my account (as it has been for decades now) and that with the climate credit, I had a credit balance of $10.34. My checking account showed the check had been cashed by PG&E & was all good. 30 days after that I received a statement showing I have a past due balance of the previous payment minus the $10.34 credit and that I must pay that immediately or they would turn off my power within 15 days.I printed a copy (front & back) of my check, checked to see if I got a refund then went to my bank for help. My banker went over everything & said it isn't on my end & since we can't access their accounts, ******************** had to find the error. I've called them several times & the *** & have sent them 10 documents showing that I've paid & they cashed ******* was posted to my account then disappeared. I've emailed & faxed the documents & have called several times but they haven't replied & haven't fixed the issue. My ******************* shows a past due *************** is still a threat of losing my power. I will be working out of the country for a month, leaving ************ need this fixed. My neighbor is caring for our ******************** am extremely concerned about losing power. Also, I don't want my excellent credit ruined! It's probably peanuts to PG&E, but to me it would pay for quite a few *************** don't want them to extort money from me! They need to fix this!

    • Initial Complaint

      Date:06/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just recently moved & my new place doesn't have Gas. I have a credit of$66. I moved from my old residence a month ago. I've called them 6 times and a refund of my credit. I keep getting different issuing dates for my money back. It doesn't take a month to issue a refund check

    • Initial Complaint

      Date:06/07/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother has automatic payment from her checking account set up for her residential P G & E account. It was recently necessary, due to some attempted fraud on her checking account, to close that checking account and open a different checking account. I called ********************** yesterday to switch the automatic payment to the new checking account. ********************** refused to make the change, and said the change could only be made online; my mother does not have an online account with **********************, and does not wish to create one. This refusal by P G & E is unacceptable.

    • Initial Complaint

      Date:06/02/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction 2/21/2024 Balance ****** I am not liable for this debt with revco solutions and do not have a contract with them they did not supply me with the original contract like I had asked

    • Initial Complaint

      Date:05/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for the medical baseline program various times and I have submitted my doctors form many *********************** and 1 time via regular mail. I initally applied on January 8, 2023, then on July 13, 2023, then on Feb, 22, 2024. I sent the Doctors filled out form to the email ******************************** on August 1, 2023, February 22, 2024, March 6, 2024 and have not hear back on any of those emails and including other general emails. I have sent general emails regarding the enrollment of the Medical Baseline Program and nothing. When I called on February 2024, they told me they had to submit a ticket so the support team can look at the issue and three months later nothing, and I am still getting charge a large amount of money. I just want to be enrolled in the program, If this is a an available program we should be able to enroll without any problems. I completed everything that was requested on me since last year, yet PGE does not want to give me the discount. My bill keeps increasing and have not had any help from customer support despite my numerous attempts to contact them. Enroll me in the program and backdate to January 8, 2023 which is when I first applied to the program. Delete any of the past due balances as this is part of the problem. You keep increasing my bill because I cant pay, but yet you have failed to give me the discount I applied for.

    • Initial Complaint

      Date:05/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      While I was traveling, PG&E sealed off the gas pipe into my house from the street level without telling me. When I got back, I was surprised to find that none of my gas appliances worked. I called PG&E to reconnect my gas line, and they hooked it up to a high pressure line instead of the low pressure line that my house was designed to take. This blew out all my gas appliances including my heater, stove, and water heater, rendering the house uninhabitable. PG&E then refused to pay for a hotel accommodation or any of the repairs ahead of time, instead demanding that I pay for all these services to remediate their negligence at my own risk, and try to submit claims for reimbursement after the fact. I have submitted multiple claims to PG&E, and have only been met with automated responses that they would be back to me in 3 business days. In the mean time, I am on the hook for thousands of dollars in repairs and hotel costs, with no willingness from PG&E to remedy the situation they caused out of their own negligence.

    Pacific Gas & Electric Company is NOT a BBB Accredited Business.

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