We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electric Companies

Pacific Gas & Electric Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Important information

Complaints

This profile includes complaints for Pacific Gas & Electric Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pacific Gas & Electric Company has 32 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 308 total complaints in the last 3 years.
    • 107 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My electric meter # is different from the one listed in my PGE account, and i am paying for someone else usage. Today, I received a call from a technical staff member who was supposed to check the meter numbers in my complex. He informed me that this issue was already reported in 2022 and in October 2023 by other residents. The issue has not been resolved yet. PGE told me that it will *********** months to fix, but I cannot trust this information based on the fact that it was not fixed a year ago. They did not provide any guarantees that it will be resolved in 6 months and only gave an estimated time. Currently, I am paying much more for electricity than I should be. My bill is 3-4 times higher than what I typically consume. I'm wasting my money and time, even though it's their mistake. my case number in PGE: **********. Old case number from other residents: October 2023, **********. My actual(Correct) eletcric meter#**********. Wrong meter number which is listed in PGE account: **********.

    • Initial Complaint

      Date:07/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PG&E cut down a Dedora Cedar tree in the front area of my house. The power line was running through a section of the tree. I did not want the tree removed, but I think as not given that option.After the tree was cut down, the contractor (Mountain Tree) left huge logs scattered around the front area. I have called PG&E three times and I was told that the logs or wood sections should not be larger than 4" or 5" in diameter. Several of the sections or logs are 24" in diameter.The PG&E call center **** tell me that an inspector needs to come to my house to inspect the logs and arrange for a remediation of this situation. No action has been taken by PG&E.The logs and debris is very close to the street, as you can see in the attached picture. I live in an area with an HOA and the association is not going to tolerate this mess in front of my house. I need PG&E or a contractor to come to my house and clean up this mess!

    • Initial Complaint

      Date:07/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During their street pipe replacement work they ruptured my main water line. They took their time shutting it off, leaving our home with water damage.I didn't contact my homeowners insurance because it's highly likely that they would pay for the damages...then increase my insurance payments.

    • Initial Complaint

      Date:07/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received my monthly bill. I have solar power and for the last 3 months have produced more electricity than I used. In other words I received a credit however I was expecting a bill this month as it was the annual true up month. I was not expecting a ******* bill. The numbers didnt appear right because my statement shows my total annual and monthly usage so I was expecting something like ******. theres no way I did ******* in power this month. No one was home for most of it. No AC, no electric hot water heater or range. I called. The first person told me I will just have to pay and if its a mistake I will receive a credit. I called again. That person looked into it and found that it was a guesstimate billing but she too was shocked when she saw my historical electric use and she gave me the quantity used to calculate my bill. It represents roughly two years! She started a ticket but I want a faster outcome! This is outrageous. PG&E has us and theres nothing we can do about it. I want to see this corrected BEFORE they deduct nearly ******* from my checking account. And I want an apology from some top executives. They have been able to raise our rates to pay for their outdated infrastructure and to cover the costs of fires that have resulted from profits for their shareholders over safety and reliability of the system the least they can do for the people paying for all of this is DO IT RIGHT, their billing and customer service needs to be updated just like their system and their billing not only needs to be correct it needs to be understandable. I invite you to look at my billing and try to figure it out. The first person I talked to could not and she was a PG&E soar account specialist!

    • Initial Complaint

      Date:07/19/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      While on our property conducting a survey for fire danger, a contractor with PG&E caused damage to our driveway, and drove directly through a large wood pile, dragging wood chips, completely out of the way I reached out to PG&E regarding the incident, sent photos and video, and requested that they fix the damage to the wood pile, and address the damages caused to our driveway. I received an email in March, from ************************* stating theyd look into. I have sent several follow-up emails, with no response from ***** or PG&E.This is unacceptable.

    • Initial Complaint

      Date:07/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I simply want to pay my bill. I have tried calling PG&E and not only do they not answer their phone, the music is so loud that it pierces my ears. I have tried paying my bill online and it will not recognize the username or the password I provided. I have spent months trying to log into my account and continuously im redirected to blank website pages. I just want to pay my bill simply and quickly. But PG&E has made it impossible for me to do so by denying me access to my account online & by their horrid phone ****************** with no live persons to talk to. I just want to pay my bill simply and quickly.

    • Initial Complaint

      Date:07/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have lived in my house since 12/2018 and have always had PG&E as my electricity/gas provider. Over the last few years, my bill has continually and significantly increased to very unreasonable amounts. On average, our PG&E bill has gone up about $200 a month, yet we are not using any more energy than before. *I have attached a photo of my June 2024 bill for reference. June 2024 was $844 and June 2023 was $473, and again, no significant changes in our usage.I have a tiny, 1600 sqft house with a small inground pool. We have a newer pool pump, water heater, and all new kitchen appliances. We are well aware of when and how to decrease our energy consumption but it doesn't seem to make any difference. We have even had PG&E come out to assess for any problems or malfunctions (on the meter, etc.). Where we live, our temps can exceed 110 degrees! Even so, we keep our AC unit set to 78 or 80 during the day and about ***** at night. We use minimal energy between the peak hours of 4-9pm and we schedule our routine sprinklers and pool pump during non peak hours yet our bill continues to rise.I have many friends, just down the street in *********, and most have larger, 2 story, houses. They have SMUD and usually dont pay more than $300 a month!!! Thats how you know PG&E is the problem, not our usage! I want to know not only why PG&E are clearly price gouging but also why we, in *******, can not have an alternative option for our electric/gas? Just today I signed the petition at stoppgenow.com and donated what I could to spread the word. I was also hoping, as the BBB, you would be able to reach out to more people or possibly even PG&E themselves. I am a 1 income house of 6 (2 adults, 2 teens, & 2 school age kids). I can't afford these prices and I cant afford to move! I also know we are not the only family in this situation. PLEASE HELP!!!! This needs to stop! Thank you for your time!

    • Initial Complaint

      Date:07/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a complaint about the rude unprofessional customer service phone reps in particular an obnoxious lying manager named ****** spoke to on 7/16/2024. We made several payments. We were wrongfully removed from AMP a year ago. In June we called in b/c over a year had passed and spoke to two reps told l oh us that AFTER JUNE 30 we would qualify to enroll in AMP. We were told to wait until after June 30 to make payment and get the benefit of arrears help. When we called back in July tried ****** said we DO NOT QUALIFY FOR AMP and she refused to transfer us to her supervisor. Called several times no help no assistance. Another rep says cant qualify at all. 7 hours later a rep said had to wait u to after July 22. ****** SAID HAVE TO WAIT UNTIL AUGUST. Absolutely horrible incompetent customer service.8 hours late a rep says a super tried to call like we waiting by the phone for 8 hours and said no we dont qualify for amp. More lies ! Then got a shutoff notice no help. We want this acct placed on hold until AMP Applies as your reps are the ones that told us to wait on payment and that they would hold acct until amp applied after june 30. Now Amp does not apply until 7/22 whose fault is that? Again we want our acct on hold until 7/22.

    • Initial Complaint

      Date:07/16/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mail was being stolen, and I had suspected who it was. This person called, claiming they were an authorized user who was given permission to add charges to my account, racking up the bill. The company did not message, mail, or email to inform me of these changes nor did they confirm with me that the person calling was actually an authorized user. I find it hard to believe that ******************** doesnt question the people calling when online they make you create passcodes and security measures for people to log in. Why do all that when someone can simply call and claim that theyre authorized to make changes? Especially when its someone who doesnt even share the same last name as I do and adds charges to make the bill almost double what it was before. Its odd that they didnt question why someone wanted to add additional charges for gas in a mainly electric home. Especially when the gas provided by PG&E was 3x less than what the additional charge was.

    • Initial Complaint

      Date:07/15/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April 2024 I applied for Electrical Payment Assistance with the ******************* I was accepted in May 2024 and they Paid PG&E a Sum of ****** towards my $1100.00 over due balance. Unfortunately during this same period accepted a loan assistance also but from PG&E itself on my account because I did not get a quick response from them. None the less PG&E was paid and the account was totally caught up by June 2024. However PG&E did not credit there own loan opened at the same time for the same amount and there loan still shows active for the amount of $855.00, however this has been paid. I have called and written to PG&E and cannot get a Response why they have not credited my account correctly and still show the $855.00 dollars owed? This has been paid, my entire account was paid and caught up in May 2024 with my federal assistance payment and my payments. PG&E needs to correct this immediately!

    Pacific Gas & Electric Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.