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Business Profile

Electric Companies

Pacific Gas & Electric Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pacific Gas & Electric Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pacific Gas & Electric Company has 32 locations, listed below.

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    Customer Complaints Summary

    • 308 total complaints in the last 3 years.
    • 105 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/16/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm writing urgently to address the inaccuracies on my credit report resulting from the sharing of my personal information with credit bureaus. This has caused significant financial and emotional distress.As outlined in 15 USC 1681 Section 602, I assert my right to financial privacy and expect my information to be treated confidentially.Furthermore, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot disclose account details without my explicit consent, which I have not provided.The discrepancies linked to PACIFIC GAS AND ELECTRIC have negatively impacted my financial situation, requiring immediate correction.Additionally, I stress adherence to 15 USC 1666(b), which prohibits creditors from treating credit card payments as late under specific circumstances.Below, you'll find my account details for your reference:Account Number: 1852****I urgently request a thorough review of my account, prompt rectification of the credit report inaccuracies, and strict compliance with federal laws governing my information.Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.Sincerely,*************************

    • Initial Complaint

      Date:04/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January I set up a payment plan with Pg&E via the "forgiveness program". I agreed to make payment on time monthly and a majority if not all of the amount owed would be gone.So, I made monthly payments, up until this month April 2024. When, I payed my bill late last month, I was 1 week late. Apparently, that was ground for PG&E to bring all $600 dollars back into my account. I just do not agree with this decision.

    • Initial Complaint

      Date:04/10/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been getting PG&E statements in other people's name being sent to our longtime residence and have a hard time with getting things straighten out with PG&E. It turned out that someone for some reason took over our account ********************* wouldn't let us know who did that and for what reason) so our account got discontinued. After multiple long phone calls, we were able to reinstate our account but kept on getting letters in the name of that person and even received a letter to that person stating services would be discontinued as of today! So we had to call in again to see what's going on and was only told that it should just be an error but they wouldn't tell us if they have corrected that person's account or forwarded that discontinuation notice to her. The whole situation has been very frustrating as it concerns us if it's a scam or we could be cut off power unexpectedly and wrongfully. We had to call multiple times and were told each time that things were fixed but it's not. The fact that PG&E wouldn't let us know if/how they have fixed the other person's account error makes it even more bugging--you simply don't know if things are truly taken care of. All you can do is to wait to see if anything would be screwed up. We as good PG&E customers deserve more clarity and true solution!

    • Initial Complaint

      Date:03/27/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved in August 2023 and disconnected my service. I applied for 2 charities to help with my final bill. I was approved and PG&E was made aware. They closed my account anyway, the charities cannot make payment on a closed account. I requested they re-open it. Instead they sent the account for collections and destroyed my good credit. The charities cannot pay a collection agency either. PG&E has refused and continues to refuse to cooperate. The collection agency continues to make a bad situation worse and PG&E is doing nothing to help. All they need to do to get payment is to take back the collection and re-open the account. Additionally they need to instruct the collection agency to delete this from my credit report immediately. It's preposterous that what they're doing amounts to refusing payment. I am a single mom of two toddlers and now a full-time nursing student with no income, receiving little child support, living with family. My only option here is to accept funding from the charities as I have been approved for.

    • Initial Complaint

      Date:03/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PG&E failed to inform me in writing of an account that had fallen into arrears, before they sent my account to a collection agency. I opened the landlord account when I rented my former home for 6 years prior to selling it. I notified PG&E when I sold my property and they did not remind me that I must send them a written request to close my account. Eight years later I received a collection notice regarding this account, at which time I became aware that I had forgotten to send a written request to close the old account. During those eight years, charges accrued to that account under three subsequent new owners of the property, and never once did PG&E notify me in writing at my current residential address of a problem with that account. ******************** claims that they called me multiple times. I suspected that those were phishing attempts to get my personal information on an account I had already closed. I called PG&E in 2021 to inquire why I was still seeing this old account on my ******************** profile, and that it was closed. The PG&E rep did notify me of a problem with the account and did not remind me a written letter to close the account was required. They simply disconnected the account from my profile, and I have not had visibility into the account since 2021. ******************** never sent me a letter to my home address, which is my customer address with ******************** for my current account. I asked why the collection agency was able to find me and they could not. They said that this is not their responsibility, even though I have been their customer for 33 years! So I became aware of this open account I thought was closed, 8 years later, from a collection agency. If PG&E had written me I would have righted the issue immediately, just as I have attempted to do since learning of the problem. And to add insult to injury PG&E is assessing a penalty in addition to the accrued charges for energy use that was enjoyed by new owners of my old residence. Where is the customer service?

    • Initial Complaint

      Date:03/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear ***** or ***,This complaint is a further development of previous complaint ID: ************** months have passed since my initial attempts to clarify errors with PG&E.I never received a response.I disputed the invoice amount with my credit card company, and they confirmed the resolution of the dispute to my advantage (see first attachment). Likely, the amount of $700.00 that I did pay to PG&E is still too high, since I have a solar system.Now, after weeks have passed, PG&E is trying again to charge me for the disputed amount (see second attachment).This fraudulent business practice is unacceptable and must be stopped.Thank you,*********************

    • Initial Complaint

      Date:03/23/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      pge gave me a 48 hr notice to pay or they will shut off my service. I am an elderly man of 73 years old and need heat to keep warm. this company is unfair and unethical in concern of the public.

    • Initial Complaint

      Date:03/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PG&E has been using "estimated" daily usage to charge me monthly for natural gas supply. It has been happening non-stop since October of 2023. I can understand a day here or there to be estimated, but EVERY SINGLE DAY for months on end? I guarantee you I did not use as much gas as they are claiming when all they would have to do to get the correct calculations would be to read my meter every month. They have been overcharging me for months. I want my money back and I want them to have to pay everyone back that they have been doing this to, because I'm sure it's not just me.

    • Initial Complaint

      Date:03/10/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PG&E has consistently refused legal tender from ** escalating the balance due. We have filed complaints with the **** about this problem to no avail. PG&E has engaged in a breach of their operations agreement and service agreement [Civ. Code 3300], and breach of their fiduciary duty to accept legal tender under UCC sections ***** and ********** Commercial Code section 3603 PG&E have routinely interfered with commerce in violation of Title 18 U.S.C. section 1951 et seq. and they have threatened the discontinuation of services for non-payment.

    • Initial Complaint

      Date:03/09/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During the pandemic all ********** utility bills were put on hold. Latr we were given an opportunity to complete a form asking for back bill forgiveness's which is what I did. The government set aside billions to pay off backlog accounts but my application became lost as did my 2 pandemic payments. I didnt contest the payments but I am contesting the Pge bill. We were forced to move out state due to housing no longer being affordable and this derogatory collection account has affected my ability to buy a house, pay for my cancer treatments, and finance my sons education. My sons father died during the early days of the pandemic so this time was especially difficult. Please remove the collection account so we may come to an agreement. You are hurting peoples ability to *********** housed safely.

    Pacific Gas & Electric Company is NOT a BBB Accredited Business.

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