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Business Profile

Electric Companies

Pacific Gas & Electric Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pacific Gas & Electric Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pacific Gas & Electric Company has 32 locations, listed below.

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    Customer Complaints Summary

    • 308 total complaints in the last 3 years.
    • 107 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/2/25 at about 3:30 pm my electric service was shut off with out notice on that day. I called and spoke with 2 different representatives one being a supervisor to see what I can do to get my power back on. They said other than paying a $1200 past due bill there was nothing they can do. I explained i have kids in the home it is cold where we live and have no heat, they did not care I offered to pay a portion just to get my services restored until the next day so I can go seek for financial assistance in the morning that still meant nothing to them. In the past some years back they were able to take a payment and set up an arrangement for the rest but in this case they did not want to work with me. I lost my job early November and have been receiving unemployment since February, with just me and my 3 sons living in the house its been a challenge keeping up all I was asking was for some help over night to have my power turned back on but they denied everything. A little compasin for someone in need would have been greatly appreciated by me and my kids but none of that meant anything to the representative or member of management. I had to send my kids to spend the night at grandparents house due to it getting to cold in my house. All my groceries in the fridge are now bad and freezer stuff is thawed out as well. I just couldnt believe that they would not work with me to get my power back on mainly for the sake of my kids. Terrible customer service.

    • Initial Complaint

      Date:04/01/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted on multiple occasions to resolve my true up bill with PGE without success. My panels were disconnected for my solar about 2-3 years ago. I called today to inquire about the *** program that I heard about through another family member. My main complaint is that for years I was told in order to remove my account from the Solar Grid , 2 supervisors told me I would not have any options and have to pay another solar company to have them removed. For the last 3 years I have struggled to make my payments due to the excessive amount of true up, trying to arrange multiple payment arrangements. I was out of work and I was informed after exhausting all my options regarding local community resources amounting over 3k that If I failed to make my payment on 4/06/25 my services would be shut off for non payment and there is nothing anyone could do. The kicker is that I would not even be eligible for a new arrangement until 9/2025. So how am I, a family of 8 and 1 child with a disability going to be able to live without service for 4 months? This is extremely upsetting and more so because no one from *** has ever offered me the opt out. *** never told me this was an option and to have to learn from others who Experienced the same issue is extremely saddening. Then in order to qualify for *** I would have to wait another ***** days. This would exceed the time frame to pay my bill. I was told no other arrangements could be made and I even called 1 week before my due date to see if I can break my true up into smaller payments and add to my current arrangement and I was told no. My main concern is the overcharge and why was I never made aware of the opt out option for my solar when I have had no solar panels over the last 3 years?

    • Initial Complaint

      Date:03/20/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with PACIFIC GAS ELECTRIC COMPANY, I do not have a contract with *************** they did not provide me with the original contract as i requested

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PG&E committed a very unreasonable time frame to connect the power back for our house which is located in an existing suburban neighborhood in the center of **************. They cited a transformer upgrade as a reason for the delay - which was not for our house and should have been done in ordinary course of business, Additionally, they cited incremental load which is irrelevant since we did not upgrade the electrical panel for our house. As a result of the delay, my family and I were forced to move out of our home and endured over three months without power. This caused significant hardship, and I am seeking reimbursement for the expenses and distress we suffered.Additionally, I was told repeatedly that I should be able to file a claim. When I did file a claim, PG&E promptly dismissed it.

    • Initial Complaint

      Date:03/13/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We just received a letter from PGe that the first version of solar system we installed 20 years ago. The *** Program allowed us to annual billing will expire and will change to monthly billing. Because the first version was too old and not working, another new solar system we just installed 2 years ago will not count. I called and their reply was that they only count the first version.I found out PGe practices unfair charging by charging us $0.45 per kwh and paying us $0.03 if we produce extra kwh. The monthly charging ensures that we cannot save our energy in summer and use it toward winter, so that they will maintain their high profit.Due to global warming problem, every citizen should do their part by using the green energy. The company should, do their part and not to cause global warming. Not to try to profit from solar.

    • Initial Complaint

      Date:03/12/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account ************ was credit in the amount of $560.00 dollars on 3/4/2025. The payment came from ****** Program. PG&E has the payment listed but did not and will not credit my account the full amount received of $560.00. There is no credit to my loan (payment arrangement) nor my regular monthly bill. I have called without results. PG&E is stealing $560.00 dollars paid to them and they need to credit my account.

    • Initial Complaint

      Date:03/12/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I am a customer of ******************** and because their aren't another carrier of electricity in my area. This company had a error in their bill processing which led to a bill due of $300.55. From Nov of 2024 - February of 2025 if took 4 months for the ****** system to update/correct/adjust my gas for these four months. As a consumer this is unexpectable. Any other carrier I get charged additional fee's my simply using the PG&E gas transportation- an additional fee. Electricity wire/transportation/usage - an additional fee.

    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No resolution to an outstanding pg&e bill due. Stated that I broke a payment arrangement for the 4th time and I just paid the payment arrangement amount and am still being denied. This is discrimination because I also stated that I have a grandson which has asthma and allergies that we need the pg&e in in order to use his nebulizer as needed.

    • Initial Complaint

      Date:03/08/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint regarding my PG&E account ending in 9716. Despite making timely payments, I continue to receive threatening emails. My online account shows incorrect billing errors, and despite multiple attempts to contact customer service, the issue remains ******************************* has unfairly overbilled me, and their customer service has been unhelpful in addressing the issue. I am frustrated by the lack of resolution and the ongoing threats. I want other customers to be aware of how ******************** is taking advantage of their customers with false billing and poor service.I demand that PG&E immediately correct the billing errors and stop sending threatening emails.

    • Initial Complaint

      Date:03/07/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I AM BEING CHARGED TOO MUCH ELECTRICITY SERVICES FOR MY RESIDENCE. AND I WASNT EVEN HOME FOR MORE THAN 3 WEEKS. ABOUT MID OF JANUARY AND BEGINNING OF FEBRUARY.

    Pacific Gas & Electric Company is NOT a BBB Accredited Business.

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