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Business Profile

Electric Companies

Pacific Gas & Electric Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pacific Gas & Electric Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pacific Gas & Electric Company has 32 locations, listed below.

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    Customer Complaints Summary

    • 308 total complaints in the last 3 years.
    • 107 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/28/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PG&E has literally been overcharging their customers especially this year. My bill has almost tripled and when looking into my bills the days they claim I use more energy I was not even home. My AC stays on 78 degrees but yet I am told my usage is between ******* KWH when that is not remotely true. I have been at my residence for 7 years and never has my bill ever been as high as they have been. I am being charged by their guesstimation of usage and by comparing my home to other similar ones around me. I am not the only that is complaining about this either. Also all the years I have been here never have I seen anyone come out to read the meter at my complex. I want them to be looked into deeper especially since they do have lawsuits already against them .

    • Initial Complaint

      Date:08/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/5/24 ********************** Program came out. Aka Quality Conservation. *************************** ***************** or ************. After 8/5/24 visit my light above my dining table is not working. The light is a part of my ceiling fan. It appears that they yanked too hard on the pull cord and now it does not work. After yesterday's visit 8/19/24 which they were supposed to repair the damage the lights in my back (2nd) bathroom which they changed the bulbs in stopped working. When it got dark at 8 pm I turned on the light switch in my back bathroom, the light flickered on made a cracking noise and then went out. This is one of the light bulbs that they did switch out. I Checked for a power outage. On that same shared wall the other side is my 3rd bedroom. The bedroom lights there have also stoped working as well as the ceiling fan and all the plug outlets are dead in that bedroom. They sent a ****** technician about 10:30 am the morning 8/20/24 to see if power was on and he checked the circuit breakers outside. He said I have full power and that he can only check outside and could not come in. He agrees with me that this is not a conincidence. I believe that something happened when the energy conservation group switched out the lights bulbs in my house. I kept telling them before they even installed the bulbs I don't think my house is 60 watt bulb outlets. My house was build in 1931 I think it is 40 *****. They indicated that the bulbs are 65 watt. I think they caused a power surge by installing the wrong wattage of bulbs. I called ****** after the technician left and got referred to the *************** Program which is the number that first got me enrolled in this program/service and they gave me your name and said that someone will be calling me back this week to set up an apointment. They seemed to understand that I would like a supervisor and that I expect them to fix the damages. Said their work is guaranteed for up to 1 year. No call.

    • Initial Complaint

      Date:08/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PG&E has a monopoly in **********, as there are NO other options of companies to use for our power or electricity. This is 100% illegal as the *** was founded on free enterprise and choices!!! California's are being charges a lot more than other states who have multiple choices for power/electricity companies. I got behind on my PG&E bill since the pandemic, where I was unemployed, or had to take a less than minimum wage job. I am a single parent and I just could not, and still cannot afford my bill. Even without my AC or heater on my bill is over $200.00 a month, which I feel is wrong! a family of 2, does NOT use $200.00/month in hot water, stove, cooking, dishwashing, and lights, etc. Maybe my home is not weatherized, or their smart meters are WRONG, or someone is stealing my power, but something is wrong with my usage. Not only that, but it isn't fair or morally correct that California's and customers have to use 1 **********************, ********************! which means PG&E can charge whatever rate they would like as they have NO competition. I would like an inspector from PG&E or a power company specialist to come out to my house and check my meter, and my doors and windows, and make sure that my usage is correct. I would also like a payment plan to be installed for my past due bill and future bill so that I can make payments and catch up on my bill. I have been forbidden a payment plan per PG&E because I missed a payment. I called in a told them why I missed my payment plan, due to I was fired. I had to save my last paycheck for my rent otherwise my child and I would have been homeless! I have spoken with PG&E several times, they DO NOT care, they turned my service off (9 days now)! and will not help me with anything to get my power turned back on. This is unfair, morally and ethically wrong and indecent, as they are taking away my basic human rights and life to shower, be comfortable in my won home & do my daily tasks, laundry, dishes & enjoy my entertainment. I cannot even cook food.

    • Initial Complaint

      Date:08/17/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold my rental in 2019, paid my final bill, and closed my account with ********************. Fast forward to this year and I suddenly start receiving bills from the company for my old house that I sold. I called in to PG&E in May and told a *** that I was receiving bills that should be in error because I no longer owned the property. I continued to receive bills, so I called in again in July and that *** told me he saw a landlord agreement on file, and told me to write in a letter advising that the property was sold and to get the company to make the correction. I received a statement today in the mail showing that last month's bill was reversed, but still owing $109. I called in and the *** passed me to ******, who told me that there was a landlord agreement on file, but they don't make it retroactive only from the time of the written complaint. Thus, I would still be responsible for $98. I requested a copy of the landlord agreement which she put me on hold and came back and said I would need a subpoena in order to get it, she said she "can't" do it and I said she or the company are "refusing." Without proof that I signed the agreement, I do not owe the money. I closed my account in 9/2019 and made my final payment. At no time did PG&E send me letter saying that I still had a landlord agreement on file (and I don't even recall signing one). Based on Zillow, this property has changed hands since I sold it in 2019, and it is currently on the market now as well.PG&E should cancel this remaining bill as I was not the owner and they did not notify me at the time I closed my account that there was a supposed landlord agreement on file. I do not plan on paying this remaining bill. ****** passed me to ****** in Collections and he said that he can request a copy of the landlord agreement and no, I didn't need a subpoena and he didn't know why ****** would have told me that. He provided me a case number: *********

    • Initial Complaint

      Date:08/17/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Using the same amount of energy and PG&E is charging an exorbitant amount each month that us and most of others cannot continue to withstand. The monopolization of this company and error in addressing their mistakes is hurting our income and wellbeing.

    • Initial Complaint

      Date:08/15/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My financial institution was the subject of a ransomware attack (Patelco). I tried twice to communicate to the *** and was forwarded to the *** for payments. I find that is is unfair to forwarded my call to an *** robot that cannot understand the issue. If the *** could understand the issue with a RANSOMWARE attack and handle the call as a ***.For one month, I was not able to make my normal payment.. Did not have access to BILL PAY that I normally do. I could not access my ban balance. PGE stated that I defaulted on my payment terms and paying an elevated fee for the next 24 months. I had no control on the Ransomware attack on Patelco.org and would like my interest adjusted.

    • Initial Complaint

      Date:08/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon coming home from vacation I smelled a burning smell around my garage but could not figure out what it was. The lights in my home started flickering and then the power went out on 8/8/24. I was not able to get someone from *** out until Friday afternoon8/9/24. The *** electric meter had melted cutting the power to my house. I had to pay $3500 to replace the panel and have the panel inspected which was completed. I have two refrigerators full of spoiled food because I was not told until 8/12/24 that I had to fill out an application for a new panel via the *** website. After completing I was told that it would take 2-3 business days to approve the application. This is ridiculous. I have been without power to my house for 4 days and have two young children at home not to mention hosting my son's 13th birthday in a couple of days and have no power.. I cannot wait a week for *** to approve the application, let alone wait to schedule installation of the new meter. They need to rush this application so that my children and I can have power to our home.

    • Initial Complaint

      Date:08/07/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were out of our house for a month - 6/23/24 through 7/23/24 - and our monthly bill from PG&E is higher than the previous month. By a lot. I do not understand why our electricity bill is the same as my previous bill, and in fact higher. I did call the company and a spokesman was very lovely on the phone, patient, and calm - but could not provide a suitable explanation.

    • Initial Complaint

      Date:08/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone needs to look into the excessive electricity charges that PG&E is charging. There rates more than doubled over last years rates. They are a monopoly as there are no alternatives to PG&E in **********

    • Initial Complaint

      Date:07/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My electric meter # is different from the one listed in my PGE account, and i am paying for someone else usage. Today, I received a call from a technical staff member who was supposed to check the meter numbers in my complex. He informed me that this issue was already reported in 2022 and in October 2023 by other residents. The issue has not been resolved yet. PGE told me that it will *********** months to fix, but I cannot trust this information based on the fact that it was not fixed a year ago. They did not provide any guarantees that it will be resolved in 6 months and only gave an estimated time. Currently, I am paying much more for electricity than I should be. My bill is 3-4 times higher than what I typically consume. I'm wasting my money and time, even though it's their mistake. my case number in PGE: **********. Old case number from other residents: October 2023, **********. My actual(Correct) eletcric meter#**********. Wrong meter number which is listed in PGE account: **********.

    Pacific Gas & Electric Company is NOT a BBB Accredited Business.

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