Complaints

This profile includes complaints for Hims & Hers Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hims & Hers Inc.

  2269 Chestnut St # 523 San Francisco, CA 94123-2600

  
• 

  Hims & Hers Health, Inc.

  9750 Innovation Campus Way New Albany, OH 43054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against HIMS (For Hims & Hers ************) regarding a repeated unauthorized charge to my credit card and what I consider to be fraudulent business practices.On June 14, 2025 , I discovered that HIMS charged me $864 for a prescription renewal without my authorization or consent. I never approved this renewal, placed an order, or agreed to any form of auto-renewal for this service.This is not the first time this has happened. In 2023, HIMS similarly charged me without permission. After I contacted them to complain, they admitted fault and issued me a partial credit of $250. I made it clear at that time that I did not want any future renewals, and I did not authorize them to keep my payment information on file.Despite that, this year the exact same thing occurred again, with an even larger charge of $864. When I contacted their customer service, they once again offered me only a partial refund of about $432essentially demanding I pay for a product I did not request or authorize.I explicitly told them this is fraudulent billing, and I refuse to let it go this time. I am now demanding:A full refund of $864 immediately.Written confirmation that my account and any subscriptions have been permanently canceled.Proof that my payment information has been deleted from their system.I strongly believe HIMS is engaging in unethical and deceptive billing practices. I am submitting this complaint in hopes that the Better Business Bureau will investigate this matter and take appropriate action to hold this company accountable before more consumers are affected.I am also considering filing a formal dispute with my credit card provider and reporting this matter to state consumer protection authorities.Please contact me if you need any supporting documentation, including my credit card statement or email correspondence with HIMS.

  

  Business Response

  Date: 06/20/2025

  Hi,
  
  Thank you for providing your honest feedback, and we’re so sorry for the experience you had. 
  
  We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
  
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:06/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife has **** and charges showed up. We filed a dispute because we never ordered anything from this company. Subsequently, I requested POD (proof of delivery) from the company. At that time the charges were listed on company address from **********. Nothing was provided and we did not hear from either the company or **** further. Today we received a package delivery from the ********** ** location. We opened the package. Nothing inside except ice packages. I called the ********** location. Got ******** in customer service. Told him the issue. We got disconnected.

  

  Business Response

  Date: 06/20/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hims charged me for a product I did not order and sent me a shipment I did not want.I contacted their customer service through chat, but they refused to give me a refund.I did not approve this charge or shipment. I just want my money back and confirmation that my subscription is cancelled.If they do not solve this, I will file a chargeback and report this to the ***.

  

  Business Response

  Date: 06/19/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

  Customer Answer

  Date: 06/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Yigit Yavuz

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a subscription to the service. My credit card was charged within 5 hours of my subscription. I heard from my care team about 3 hours after my subscription was initiated. I reached out to my care team for an explanation of my care. My care team did not respond. For the next 10 hours I tried to message my care team and did not receive any response. I decided I did not want to hold a subscription with a computer that did not respond so I asked for a refund. They finally answered me back saying they could not give me a refund because my order had already been processed and that next time I should contact then within 48 hours of my next delivery. At this time I had been a customer with them for less then 24 hours. There was no way for me to have given them the required 48 hours cancellation window. They have charged my credit card ******** I have not received any good or services from them and they are not responding to my emails or texts. I do not believe they are a legitimate company. I believe this is a scam and should be looked. Thank you

  

  Business Response

  Date: 06/19/2025

  Hello, 

  Thank you for bringing this to our attention. Were truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  Weve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

  Customer Answer

  Date: 06/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a twelve month subscription in July ****************************************************** March 2025 I asked for auto-renew to be turned off as I wanted to determine in July 2025 if I needed to continue with the program. At this time, I asked how many shipments I had remaining. I received a response, in writing, that I had two additional refills remaining in my subscription. When my next shipment did not arrive, I reached out to HERS and was told the message I received in March was a "mistake" and I had zero refills remaining. With this, I was only given enough medication to last approximately nine months. HERS then alluded that I had run out of medication because I used too much at the start of the subscription. However, I started at a full dose per their written instructions as I had already been taking ******* previously, from another provider. If I received all my shipments, then the vials are definitely underfilled. I am a registered nurse and all of my injections were accurate (I did not accidentally overdose myself). I spoke with two supervisors at HERS with zero resolution. Please be very careful if you are using a long term subscription plan with HERS as you have no recourse with your credit card company to file a dispute after 90 days.

  

  Business Response

  Date: 07/02/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 17th I subscribed to an offer for 4 weeks of Wegovy at ******. I was waiting for the intake to complete and I went to cancel my subscription because I did not want to continue with the treatment and getting the prescription. I did this also on June 17th a few hours after the initial profile was made. I made the change to cancel my subscription and it confirmed it was cancelled via the app. I was then notified on my phone that my bank account was charged ****** after I had stopped the subscription. I would like a full refund and my card removed from the account.

  

  Business Response

  Date: 06/18/2025

  Hey,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 
  
  We have followed up with you via email and look forward to your response. 
  
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took HERS prescribed medication for less than 3 weeks and had a severe allergic reaction. I had to go see a provider in person (a step which HERS agreed with)- who told me I had to stop all medications because the reaction was so severe and there was no way to determine which medication caused it. HERS only offered me a 50% refund even those I used maybe 5% of the product and had to stop through no fault of my own. They did not offer me any alternative treatment and said these are the only oral medications they could provide and cancelled my subscription without further correspondence.

  

  Business Response

  Date: 06/18/2025

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

• Initial Complaint

  Date:06/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 17, 2025, at 5:25 a.m., I was charged $147 for a three-month supply of a prescribed medication. Upon receiving notification that the order (CPG7b8YsU3I) was going to be processed, I canceled the subscription via the business app and emailed *************************************** the business within two hours of that notification, requesting that the order not be processed or shipped. As the order has not yet been shipped or produced and likely will not be for another week or two (as the product is set to ship until June 27th) I am respectfully requesting a full refund and confirmation that the medication will not be delivered. Hims has provided no means of cancelling the order via email communications or through the app.

  

  Business Response

  Date: 06/17/2025

  Hello, 

  Thank you for bringing this to our attention. We’re truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  We’ve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased hers weight loss medication. I got the pill form. Was under the impression they would charge monthly. They took the whole fee. I got my medication and they were responding to medical questions that first few days. It has only been a week. I have been experiencing some symptoms and have been waiting almost 24 hours for an answer. I would like the remainder of my money back and have canceled my subscription and further medication refills.

  

  Business Response

  Date: 06/17/2025

  Hey,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 
  
  We have followed up with you via email and look forward to your response. 
  
  The Hims & Hers Team
  
  

  Customer Answer

  Date: 06/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction is 6/10/25, in the amount of $1,494.00. Product shipped on 6/10/25 was delivered 6/13/25. Product should be refrigerated but was barely cold upon arrival. The product was a 6-month supply of semiglutide. This was my second shipment of this diet drug. The first shipment that I purchased to try out made me ill (vomit) - I could not tolerate it. Decided I would not continue with the injections or any further treatment. I did not cancel anything because I didnt know there was anything cancel. Much to my surprise the second 6-month med supply arrived on my doorstep. Contacted company - they told me it was a subscription service and there are no returns or refunds. It was never made clear to me this was a subscription service. I cannot use the product and it was almost warm to touch on arrival. Please help! $1,494 is a lot of money!

  

  Business Response

  Date: 06/16/2025

  Hi Angela,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
  
  We have followed up with you via email and look forward to your response.